"Had high expectations when booking this expensive hotel with private pool for our 3 day stay in Senggigi. But I made a mistake when checking the past reviews, as it seems that most of the good reviews are from 10 years ago. Its clear that this hotel is very close to requiring a full renovation. The room was not very clean. The worst was the big bathtub, which was very dirty. There was also no full size shower anywhere. You have to sit down in the tub to wash yourself. The private pool itself was very cold and too deep for anyone under 1.8m. All evening and night we were fighting mosquitos. The amount of mosquitos made us not use the private pool much. But the absolute worst was the food. We ordered room service a few times, and it just kept getting worse. The rice seem to be re-heated leftover rice from last week, the pizza was a tasteless sloppy mess, and all the dishes containing chicken were rubbery and inedible. This was the final straw, and we checked out early and stayed at a resort hotel around the corner. What a waste of 400 usd this was. This hotel should close for a full renovation & fire the kitchen staff."
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