6 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Royal Cliff Beach Hotel Pattaya

5 out of 5
Royal Cliff Beach Hotel Pattaya
353 Phra Tamnuk Road, Pattaya, Chonburi

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 458 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 340 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 128 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Roy

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i november 2023
Svar fra Pensiri den 18. nov. 2023
Dear Mr. Olsen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 – Utmerket

Jimmy

Bodde her 1 natt i juni 2023
Svar fra Pensiri den 14. aug. 2023
Dear Mr Hang,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

10/10 – Utmerket

Tommy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mega topp ferie
Hatt en uforglemmelig langhelg med kjæreste ,kunne ikke vært bedre ,kan bare anbefales, du tror det ikke før du ser det, (paradiset hotell )
Bodde her 3 netter i mars 2023
Svar fra Kamonchanok den 11. apr. 2023
Dear Valued Guest,Thank you for taking the time to share your wonderful experience at Royal Cliff Beach Hotel.We are thrilled to hear that you had an unforgettable long weekend and had an overall great holiday.We appreciate your kind words and recommendation, and we are glad that we were able to provide you with a memorable stay.At our hotel, we strive to provide our guests with the best possible experience, and we are delighted to hear that we succeeded in your case.We hope that you will visit us again soon.Thank you for choosing our hotel for your stay.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

8/10 – Bra

Armando Enriquez

Reiste med partner
Likte: Personale og service og fasiliteter
Oppgradere rommen og gangen hadde vært det beste!!
Bodde her 3 netter i mai 2022
Svar fra Douglas Glen den 2. juli 2022
Dear Valued Guest, Thank you so much for your wonderful review and we are delighted to read you enjoyed all aspects of The Royal Cliff during your stay. Thank you so much for selecting us for your stay in Pattaya and it will be our pleasure to welcome you back very soon With kind regards

10/10 – Utmerket

Bjoern Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kanskje et av de bedre i Thailand..?
Bodde her 2 netter i desember 2019
Svar fra Tatiana den 28. des. 2019
Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group- The State of Exclusivity and Fascination! We would like to thank you for taking the time to share your experience with us and other travelers following your recent stay at the Royal Cliff Beach Hotel. We were delighted to learn that you had a wonderful stay with us and were satisfied with the services and state of the art facilities we provide to our esteemed guests. Thank you for recommending us and we are looking forward to welcoming you back for another memorable stay. It was a pleasure to have you as our guest! Best regards,

8/10 – Bra

Erlend

Likte: Renhold og personale og service
Takk til Faii
Dette var mitt 2 opphold på Royal Cliff. Hotellet beret preg av sin alder men er fortsatt et fint hotell. Skal jeg skryte av noe så er det Faii! Hun utøvet en super service!! Takk for oss😄👍
Bodde her 3 netter i november 2019
Svar fra Tatiana den 29. nov. 2019
Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group- “The State of Exclusivity and Fascination”! We would like to thank you for taking the time to share your experience with us and other travelers following your recent stay at the Royal Cliff Beach Hotel. We were delighted to learn that it was your second stay with us and again, we were able to exceed your expectations. Your high commendations to the service provided by our team member are much appreciated. We have already shared your review and compliments with Ms. Fai and she was thrilled to hear her dedication to providing impeccable service made your stay special. We all are very much looking forward to welcoming you back again soon. Best regards,

10/10 – Utmerket

Marianne og Skien

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotell
Flott hotell, super service, god mat, fint rom, og kort taxivei til både Jomtien og Pattaya sentrum.
Bodde her 6 netter i januar 2019
Svar fra Tatiana den 23. jan. 2019
Dear Valued Guest, Thank you for taking the time to leave a review. We were delighted to know you were satisfied with your stay. We are looking forward to welcoming you back again. It was a pleasure to have you as our guest! Best regards,

8/10 – Bra

Sebastian

Royal Cliff
Flotte uteområder fantastisk basseng Gamle slitte rom men noe bedre i 9 etasje der er det restaurert og pusset opp . Billig og grei mat men dårlig indisk Bra treningsanlegg med basseng Flott hotell for å være i Pattaya

8/10 – Bra

Per Olav

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell utenfor Pattaya
Stort hotell utenfor Pattaya. Ligger sammen med søsterhoteller i en park syd for byen.store basseng områder. Mange restauranter å velge mellom, dyrt for å være Thailand. Må bruke taxi for å komme til og fra hotellet. Rom med havutsikt.
Bodde her 4 netter i august 2017

4/10 – Dårlig

Endre

Likte: Renhold
Likte ikke: Personale og service
Dette Hotellet annbefales absolutt ikke...
Vi følte oss fengslet på Hotellet... dette er det mest penge-griske Hotellet vi har vert.. vi ble nektet og ta Taxi som var ledig av personalet da den måtte bestilles gjennom resepsjonen... og for det skulle de ha 350.- BHT pr. person i samme bil.. en tur som valighvis koster 250.- BHT uasett hvor mange i samme bil.. frokosten var 5 ganger dyrere en det som er normalt.. rimligste middag på stedet for 2 personer mer en 10 ganger normalpris uten drikke ca 4.000.- og da er jeg forsiktig.. Vi skjønte fort att Taxi var så dyr fordi vi var helt avhengig av bil for og komme seg til en resturant med normale priser.. grådigheten der hadde ingen grenser..
Bodde her 5 netter i juni 2017

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hold det hemmelig - bor du her er du rik !
Ikke fortell til folk at du bor her, da blir alt du skal kjøpe mye dyrere. Dette er nok det beste og mest luksuriøse hotellet i Jomtien/Pattaya, Gangavstand til sentrum. Bassengene er fantastiske og du får tilgang til egen privat strand som er bedre enn noen av de andre strendene, inkludert på øyene.
Bodde her 4 netter i mai 2017

8/10 – Bra

Nick og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell ved strand
Fint hotell men inn inventaret er lit slit men ellers total sett vi hadde veldig fin.

10/10 – Utmerket

Oivind og Fredrikstad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell med utmerket service.
Flott hotell med flere utmerkede svømmebasseng, privat strand, barer og restauranter. Topp service overalt. Stille og rolige omgivelser like syd for Pattayas hektiske trafikk og natteliv.

6/10 – Grei

Monica og oslo

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
wear and tear hotel in great location
We spent 10 days at this hotel. Nice hotel, but getting either old, or just bad maintenance... Had to call for help four times due to warderobe or balcony doors that fell of the tracks and could not be used. There is free internet, but if you want a high-speed connection, the hotel will charge you for this. Food, service and training facilities are great! This hotel has altso the best location in this area.

10/10 – Utmerket

Hanne og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enestående, anbefales på det varmeste!
Fantastisk hotell, enestående service og med strand og bassengfasiliteter i toppklasse. Definitivt det fineste hotellet jeg noen gang har vært på. Eneste lille minus ved dette hotellet er at det ligger litt utenfor sentrum, men for 200 bath (50,-kr) har du alt innen rekkevidde. Anbefales på det varmeste.

8/10 – Bra

frode og oslo

Likte: Renhold, personale og service og romkomfort
familieferie
Supert hotell,har vært der flere ganger. Stille å rolig, kjempegod service. Eneste minus trenger litt oppussing. Anbefales

10/10 – Utmerket

Stig og trondheim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Topp opphold.
Flott hotell,flotte omgivelser og profesjonell betjening. Håper på å komme tilbake.

8/10 – Bra

Andreas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Norunn og Bergen

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Dårlig aircondition
Hotell rommet var aircondition var gammel og luften luktet og var ikke bra... bør oppgraderes...

8/10 – Bra

Sigurd og Pattya

Likte: Personale og service og romkomfort
God service
Greit hotell. Begynner å bli litt slitent. Løse kontakter, mye støv på lister og et ikke spesiett fresht bad.Veldig fine bassengområder. Bra fitnessenter. Hyggelig og imøtekomment personale.

10/10 – Utmerket

Jan Arve og Åfarnes Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ferietur Thailand 11-23 mars 2014
Et opphold som jeg kommer til å gjenta sammen med barna og andre familimedlemmer. dette ga mersmak.

8/10 – Bra

J.B. og Bergen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Godt hotell
Tre hotell på ett anlegg.(Royal Cliff- Royal Grand Cliff-og Royal Suits and Spa). Royal Cliff hotel der vi bodde viste noe slitasje på rom og restauranter, men god service og god mat på de 10-15 restauranter og barer på anlegget mer en veide opp for dette.Strand og flere basseng , flott fitness-senter og en fin park rundt.Reiser gjerne dit igjen.

10/10 – Utmerket

Tor Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Flott hotell med alle fasiliteter inkl fatastisk utsikt!

10/10 – Utmerket

Nils og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk
Hadde et fantastisk opphold her, kjempe bra service og nydelig frokost buffet

10/10 – Utmerket

Bjørn og Nord Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Supert hotell, kanskje litt i største laget og svært mange russiske turister. Men de har snart overtatt svært mye i Thailiand, dessverre. Ute på byen i Pattya var menyer på russisk og mange utesteder var russiske. Men hotellet og personalet var helt supert. Det ligger ca 2 km fra Pattya sentrum, har flotte bassenger. De var ikke oppvarmet, men var god å nedkjøle seg i når sola varmet som mest. Hotellet bestod av 4 bygninger, Grand hotel med 18 etasjer (det høyeste) Beach Side Hotel, Beach Side Terasse Hotel, og en Beach Luxury (ikke helt sikker på navnet). Det siste hotellet var avskjermet fra resten, mens de andre delte fasisliter, som resturanger, barer, basseng mv. Det var 10 resturanger av forskjellige slag og flere barer, så her trengte man ikke dra til byen for mat og drikke. Men det var greit å ta en tur til byen i blant. Vi var 2 par som var her 1 uke og er storfornøyde. Det ene paret bodde i 12 etg. på Grand og det andre paret bodde på Beach Side Terasse. Vi som bodde på Grand flyttet ned til Beach Side Terasse etter 2 døgn, da det var noe vind og kosen med å sitte på balkongen ble ødelagt av vind, kun derfor vi flyttet. På Beach Side Terasse var helt ned ved sjøen og ingen vind, supre forhold. Rommene på begge disse hotellene var supre.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Hotellet var kjempeflott , nydelig basseng området . Litt kaldt i bassenget , men egentlig bare deilig . Litt kaotisk til frokost pga mange russere som ikke eier folkeskikk . Nydelig og variert frokost , noe for enhver smak . Veldig rolig og fredelig på hotellet , men bare å ta en taxi så finner du bråk å ståk :) 200/300 Bath hver vei .... Jonny og Bente fra Norge 2014

10/10 – Utmerket

Remi og Austvatn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et skikkelig 5 stjerners
Hotellet er veldig stort, pent og rent. Utrolig hyggelig og behjelpelig personale.

10/10 – Utmerket

Joachim Stenseng og Vinstra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempehotell
Kjempehotell med kjempego beliggenhet. Litt dyrt med mat og drikke på hotellet men kjempetrivelige ansatte. Kjempeopplevelse

6/10 – Grei

javad og oslo

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
langt fra sentrum dyrt med hotel taxi

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Afzal og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra beliggenhet
Ligger bra til, flott basseng men prisene er høye.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Supert hotell med privat strand. God service. Anbefales:-). Enkelte deler av hotellet trenger oppussing.

6/10 – Grei

Darius og Norway

Not a 5 star hotel
Resort is slowly decaying. Signs of shoddy workmanship and poor maintenance nearly everywhere. Loose shower fixtures in our room, bathtub did not drain properly. Junior service staff speak nearly no English and rarely understand even the simplest questions. This is NOT a 5 star hotel and does not deserve 5 stars.

4/10 – Dårlig

Bjørn Gallis og OK

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Top location
The hotel is located beautifully on top viewing out over Pattaya and the bay. the swimming pool and guest areas are very nice. But the Royal Cliff Beach hotel is a run down history, its old, fungus growing in the roof, the bathroom is tiny. old and dark, we felt uncmfortly in there. The rrom itslef is maybe never beeing renovated and appears sad and dark. We did not feel relaxing when we were in it, the Tv system they have dont work, they have their own satelite system and it halts all the time and half the channels never work. Internet there is a joke, you can not log on with more then one device and when i tried just normal newspaper websites it took up to a minute to download it. All in all, its overpriced and not worth the money, Pattaya have alot of hotels for half the price with much better standard.

8/10 – Bra

Makaila

Reiste med partner
Likte: Renhold og personale og service
Everything about Royal Cliff is absolutely stunning. The views are unbeatable, the pool is beautiful and the service is amazing. My ONE complaint that would prevent me from staying again was the fact that I was moved twice due to a mildew smell in the room and every single room (even the one i stayed in for a week) had this awful STRONG odor of mildew. Everything else was phenomenal but the smell truly was a problem. Staff were kind and helpful but there didn’t seem to be a real solution to this issue.
Bodde her 6 netter i april 2024
Svar fra Royal Cliff Hotels Group den 5. mai 2024
Dear Valued Guest,Thank you for your review and for choosing to stay with us.We are thrilled to hear that you found our property stunning, with unbeatable views, a beautiful pool, and amazing service. Your kind words about our staff are greatly appreciated.We sincerely apologize for the inconvenience you experienced with the smell in your room and for having to move twice. Please rest assured that we take such matters seriously and are actively working to address this issue to ensure it does not recur.We appreciate your feedback and hope that despite this, you were able to enjoy the other aspects of your stay. Should you reconsider staying with us in the future, we would love the opportunity to provide you with an even better experience.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

10/10 – Utmerket

Faheem og London

Bodde her 7 netter i mars 2024
Svar fra Royal Cliff Hotels Group den 30. apr. 2024
Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

10/10 – Utmerket

Keo

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place is beautiful right by the beach. Several pools and rooms facing sunset ocean side. Hosts were awesome and kind. Very efficient service. Would definitely return.
Bodde her 1 natt i mars 2024
Svar fra Royal Cliff Hotels Group den 29. mars 2024
Dear Ms. Lor,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. It's fantastic to know that you appreciated our facilities, the private beach, the magnificent Sky Aquarium and stunning sunset view. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

6/10 – Grei

Claudio

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
LA MIA CAMERA DELL'HOTEL ERA COMPLETAMENTE UMIDA, CON IL PAVIMENTO BAGNATO DI UMIDITA. PURTROPPO ANCHE I VESTITI, E GLI OGGETTI ELETTRONICI (CAVO PER RICARICA DEL CELLULARE E DEL RASOIO) MI SI SONO COMPLETAMENTE BAGNATI. PECCATO, HOTEL DI CLASSE, MA PURTROPPO QUESTO INCONVENIENTE MI HA CAUSATO PROBLEMI
Bodde her 3 netter i mars 2024
Svar fra Royal Cliff Hotels Group den 25. mars 2024
Dear Mr. Boldini,We sincerely apologize for the inconvenience you experienced during your stay. We regret that the dampness in your room caused your belongings to get wet, including your clothes and electronic items.Upon receiving your feedback, we immediately addressed the issue by drying and thoroughly cleaning your room. We understand the importance of a comfortable and pleasant stay, and it is disappointing to hear that we fell short of your expectations in this regard.We have taken steps to prevent similar incidents in the future, including placing notices on the glass doors to remind guests to close them when using the air conditioning. Your feedback is invaluable to us, and we will use it to improve our services and prevent such occurrences from happening again.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay that reflects the high standards of our hotel.Warm regards,Hotel Manager

8/10 – Bra

Juan Pablo

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Swimming pool amazing. Restaurants have very bad service, very slowly,more than one hour to receive 1 drink
Bodde her 2 netter i mars 2024
Svar fra Pensiri den 4. mars 2024
Dear Mr.Rivera castillo,Thank you for taking the time to share your feedback about your recent stay at the Royal Cliff Beach Hotel. We are glad to hear that you found our Sky Aquarium Pool was amazing. However, we are sorry to hear that you experienced slow service in our restaurants. we apologize for any inconvenience. Your feedback is invaluable to us, and we will use it to make improvements and enhance the overall experience for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to our property in the future. Best regards,Royal Cliff Hotels Group

10/10 – Utmerket

Catherine

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love love love great for families couples or one self! Worth every penny and would book again
Bodde her 4 netter i februar 2024
Svar fra Pensiri den 12. feb. 2024
Dear Ms. Medina,Thank you for sharing this review following your recent stay with us,We are delighted that you found our hotel great for families, couples, or oneself! and worth every penny. We appreciate that you enjoyed your overall experience and gave us a perfect score.It is a pleasure having you as our guest and we look forward to welcoming you back, for another enjoyable stay. Best regards, Royal Cliff Hotels Group

10/10 – Utmerket

MI SOOK

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Pensiri den 12. feb. 2024
Dear Ms. Park,Thank you for sharing your positive feedback! We very much appreciate your highlight on our staff. They work so hard to ensure that every guest has a nice time. We're glad you to hear that you enjoyed the room, the view and you had a wonderful time. We hope to have the pleasure of welcoming you back for another excellent visit.Best regards,Royal Cliff Hotels Group

10/10 – Utmerket

boris og studio city

Bodde her 6 netter i januar 2024
Svar fra Royal Cliff Hotels Group den 30. apr. 2024
Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the worlds great pools!
Bodde her 5 netter i januar 2024
Svar fra Pensiri den 2. feb. 2024
Dear Mr. Newcombe,Thank you very much for selecting us for your stay. We appreciate your compliment that our pool is one of the world great pools! We are delighted that you enjoyed your time with us and look forward to welcoming you back soon.Best regards, Royal Cliff Hotels Group

8/10 – Bra

alain

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Pensiri den 12. feb. 2024
Dear Mr. Damen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 – Utmerket

Vanessa og BONDI

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic property. Lots of dining options and pools to choose from. Breakfast Buffet served up until 10.30am which was convenient. Only thing to note is that the pool at the Royal Cliff is only for their guests. This was not explained to us nor is it clearly advertised. There is a day spa and also a beautician / hairdresser called Beautique which is handy. Service by staff was helpful and friendly. However over the busy period of Christmas and new years I think it was under resourced so there was a wait for some services. The pool reservation sign is being ignored by guests so people are leaving towels and items on seats to reserve and other guests missing out. The pool towels ran out because guests were taking more than their assigned 2 towels per room per day. The cafe downstairs in the lobby was understaffed - coffee to go orders took forever, consider over busy periods having more staff.
Bodde her 7 netter i desember 2023
Svar fra Clive den 9. jan. 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our fantastic property, the variety of dining options, and the convenience of our breakfast buffet served until 10:30 am.We sincerely apologise for any inconvenience regarding the Royal Cliff pool policy. We understand the importance of clear communication, and we appreciate your feedback. Rest assured, we will take immediate steps to ensure that this information is communicated more effectively to our guests. We have this policy in place so only in house guests benefit from our luxurious facilities.We're glad to hear that you found our on-site amenities, such as the day spa and Beautique, to be handy. It's always our goal to provide a range of services to enhance our guests' experience.Regarding the challenges faced during the busy Christmas and New Year period, we apologise for any delays in service. Your feedback is valuable, and we will certainly review our staffing levels to ensure a more seamless experience during peak times. We also appreciate you bringing to our attention the issue with the pool reservation signs, and we will address this matter promptly to ensure a fair and enjoyable experience for all guests. We did ensure guests were served as promptly as possible in all our outlets, especially for the Christmas Day buffet and NYE Gala Dinner.Your comments about the cafe understaffing during busy periods are duly noted. We will review our staffing arrangements to improve efficiency and reduce wait times for our valued guests.Thank you once again for your detailed feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future. Your insights help us make continuous improvements to enhance the overall guest experience.Warm regards,CliveGroup Hotel Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Pensiri den 12. feb. 2024
Dear Mrs. Phouthavongsay,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

10/10 – Utmerket

david

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Parfait à tout niveau
Top niveau. Excellent accueil, service, restauration… impec pour travailler impec pour les enfants
Bodde her 5 netter i desember 2023
Svar fra Clive den 8. jan. 2024
Cher Monsieur,Merci pour vos gentils compliments.Notre hôtel est fier d'offrir les meilleurs séjours luxueux à toutes les familles. Je suis heureux de savoir que vous avez apprécié.Cordialement,CliveResponsable Hôtel Groupe

6/10 – Grei

Thorsten

Likte ikke: Personale og service
Old building, but nice pools with the great view
Huge hotel resort with lot of bars and pools and an amazing view. The downside is that the hotel is not really modern. It’s an old building and the rooms are really noisy. Particularly you can hear everything that’s happening around you from late night and early in the morning. The food when the prepared very nicely expectations not met.
Bodde her 3 netter i desember 2023
Svar fra Pensiri den 29. des. 2023
Dear Mr. Louis,First and foremost, please let me apologise for your unsatisfactory stay with us and thank you very much for taking the time to share your feedback. I have read your feedback and was truly saddened to read that we were clearly not able to meet the expectations of great in room quality and service which Royal Cliff is normally known for. We strive to achieve high standards in our rooms and I apologise that we fell short of your expectations.It is unfortunate that you found our facilities outdated. We understand that design prefererences do vary from person to person. We rarely get complaints of noise, however I will advise security and our front office team to be vigilant of any rooms that may be causing a disturbance to others.It would be such a pleasure to personally welcome you back and to prove that this was a very unfortunate, rare experience, which we would like to rectify for any future visits to our property.Best regards, Clive NagingtonGroup Hotel Manager

8/10 – Bra

Minsung

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
시설이 좀 오래되긴 했지만 맛있는 음식 주변 자연환경이 너무 아름다웠어요
Bodde her 3 netter i desember 2023
Svar fra Pensiri den 2. jan. 2024
소중한 손님께,로얄 클리프 호텔 그룹에서 따뜻한 인사드립니다.최근 저희 로얄 클리프 호텔을 이용하신 후 귀중한 시간을 내어 후기를 공유해 주셔서 대단히 감사합니다.투숙하시는 동안 음식 서비스와 주변 경치에 만족하여 주시니 저희 또한 매우 기쁩니다.저희 로얄 클리프 호텔은 태국 전통적인 객실 테마로 여유러움과 편안함을 느끼실 수 있도록 서비스를 제공해 드리는데자부심을 느끼고 있습니다. 다만 현대적인 호텔의 트렌디함을 제공해드리지 못한 부분은 매우 안타깝게 생각합니다.다시 한 번 소중한 시간을 내어 후기를 공유하여 주셔서 감사합니다.가까운 시일 내 저희 로얄 클리프 호텔에서 다시 환영하는 날을 바래봅니다.감사합니다.새해 복 많이 받으세요!따뜻한 안부 전하면서. 로얄 클리프 호텔

8/10 – Bra

egemen

Bodde her 9 netter i desember 2023
Svar fra Pensiri den 25. des. 2023
Dear Mr. Keskin,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group