I have stayed at this property three times within the past four years. It has always been a nice and peaceful resort, however this time the Russians have taken over and there was a group of Arabs who were very noisy making the relaxing pool area very uncomfortable. The Russians are very unfriendly, no smiles, and the worst thing is that they book the pool lounges overnight by leaving their towels in the sits and making sure no one sits on them. The hotel does not enforce the first come first serve policy. There were a few Russian couples doing this and not sitting on the lounges all day but spending the day at the beach, thus taking space from people who needed them. We left the patong beach hotel which is just behind for the same reason. My advice is don’t go to this hotel during Russian season, you will be met with a lot of unfriendly people. I remember someone asking one the Russians why they did not smile and they said in Russia smiling is a sign of weakness.