3 utendørsbassenger, bassengparasoller og solsenger
Sjekk tilgjengelighet

Anmeldelser av Duangjitt Resort, Phuket

5 out of 5
Duangjitt Resort, Phuket
18 Prachanukroh Road, Patong Beach, Patong, Phuket

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 335 av totalt 839 anmeldelser." "
Rangering på 8 − Bra. 314 av totalt 839 anmeldelser." "
Rangering på 6 − Grei. 104 av totalt 839 anmeldelser." "
Rangering på 4 − Dårlig. 55 av totalt 839 anmeldelser." "
Rangering på 2 − Forferdelig. 31 av totalt 839 anmeldelser." "

8,2/10

Renhold

7,8/10

Personale og service

8,0/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Yngve og Nedenes

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 15 netter i juli 2023
Svar fra Duangjitt Team den 24. aug. 2023
Thank you for taking a moment to share your experience at Daungjitt Resort & Spa. We look forward to seeing you again soon.

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint og rent! God service. Bra beliggenhet.
Bodde her 7 netter i januar 2022

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great great location , 150m from the beach
Best pool area i seen, and super fresh rooms! I usually allways stay on 5 stars hotel! Its A real acient asian/ thai style, with modern rooms! Great location . Will recomend, and come back for sure
Bodde her 4 netter i desember 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
good

10/10 – Utmerket

Lodve

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempe bra hotell
Kjempe bra hotell 2 baseng 1 lite og 1 stort rensig og hjelpsome personell god frukost stort parkområde nesten ikkje støy fra biltrafikk noen minutter hange til stranden og kjøpesenter og bussen til phuket by Har vert på hotellet før og kommer tilbake Er litt å gå før dei som skal til bangla road (partygata ) Ellers vil eg sei att er innen rekkevidde der nede Hotellet tar eg selfølgelig neste gang eg skal ned der også

8/10 – Bra

Stig og Oslo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ypperlig familie hotell
Ble møtt av hyggelig personale. Rent og pent. Det eneste var at noe av personale var dårlig i engelsk. Dette var ikke noe stort problem. Barnepassen er tipp topp :)

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Tommy og Tønsberg, Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supert hotell
Super service, hjelpsomme medarbeidere, flotte bassengområder, litt harde senger men det venner man seg til ettet et par netter.
Hovedbassenget.

10/10 – Utmerket

hans jacob fredriksen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ett fantastsik godt hotell.mitt 2 andre opphold.det lille negative var fra nybygg og støy fra det.savner ogsaa en skandinavisk tv canal.men alt i ett: var det fantastiak bra med en gjeng flotte ansatte fra resepsjon til rengjøingsfolkog jeg vil tibakke dit neste gang!

10/10 – Utmerket

Morten og Stavanger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk hotell
Vi bodde 10 dager på hotellet, og er superfornøyd. Høy kvalitet på service, rom og basseng. Fikk gratis oppgradering av rom ved ankomst, samt at personalet alltid var serviceinnstilt og hjelpsomme. Frokosten var vel sånn midt på treet, men hva gjør vel det når resten var tilnærmet perfekt. Bra beliggenhet, sentralt og greit. Fyllte 40 år under oppholdet, og uten at noen hadde sagt fra, stilte hotellet med kake på rommet på dagen. Det har jeg aldri opplevd på mine reiser før! SPA avdelingen var noe for seg selv, og må bare oppleves. Vel hjemme i Norge, må jeg bare se tilbake på et fantastisk opphold, som var verdt hver eneste krone !

8/10 – Bra

Håken og Egersund

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Kjempebasseng
Bassengene er jo fantastiske. Det er derfor vi er her. Frokosten var også bra. Maten ellers er så som så.

10/10 – Utmerket

Kim og Stavanger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay in Patong beach.
Veldig bra hotel, very good hotel. The hotel area must be the biggest in Patong Beach/Phuket, the area is huge, and there is always space for you to get away from others in the hotel area. 3 Pools is more than enough place to enjoy yourself without beeing on top of each other. I got free upgrade to Junior Suite, and the room was fantastic. The location is just 3min to the beach front, and 12 minutes to Bangla Road and Jung Ceylon shopping mall. Quiet hotel area without any fuzz. Recomandable.

10/10 – Utmerket

John og Stavanger. Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk hotell og omgivelser
Et meget bra hotell, i flotte omgivelser. Bra restaurant. Veldig bra service og personell. Ligger sentralt, ca 5 min gå avstand til stranda. Et kjempesvært svømme basseng og 2 i vanlig størrelse. Veldig bra standard på frokost.

10/10 – Utmerket

alain

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
i am happy Nice People nice breakfast . i Will come Black soon in this hotel best regards
Bodde her 14 netter i april 2024

2/10 – Forferdelig

Brad

Reiste med partner
This is one of the worst hotels I have ever stayed at! The hotel staff will track you and lie to you. I ask for a second key and they wanted 200 baht for it, I advised “no”. She gave me the key anyway but since then the electricity and air conditioning to my room was turned off multiple times and I had to call the operator multiple times and ask for my air con and electricity to be turned back on. At one point it was 40 degrees outside and the entire hotel lost electricity, and staff did not care about the guests. At breakfast time, we were not permitted to sit inside air conditioning as the waitress said “only Chinese people” get to sit inside. Avoid this hotel as much as you can, yes it’s quieter but if you want to be robbed for your money and be over heated in your room or the hotel to track where you go and turn your electricity off, then go right ahead. Staff at the front desk were also rude and disrespectful, they wanted 3000 baht on check in, any travellers stuck for cash will have no choice to budget their holidays or spending money. The bathrooms are disgusting, you go to the toilet and you literally put your hand into the water and the shower was broken. The bathroom towels had holes and ripped and the bed is rock hard, could not use the rain shower as rusted.In the past, this hotel would have been great, but now run down. And the fact that I left my Apple Tag in the room and I have evidence via tracking and the hotel denied this, tells me the hotel and fraud!
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Remzi

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was old. The rooms were big but old. towels were old and neglected. employees were polite. breakfast was not bad. I don’t recommend.
Bodde her 4 netter i april 2024

4/10 – Dårlig

Remo

Likte ikke: Renhold
Uns wurde dieses Hotel als ein 5* Hotel verkauft, leider haben wir vorort ein 4* Hotel vorgefunden,.. Expedia ist nicht ganz kontrekt mit seinen Kunden. Leider ist das Frühstück für die Vögel, da nichts abdeckt wird fressen die Vögel alles und die Angestellten sehen zu!
Bodde her 7 netter i april 2024

8/10 – Bra

Suzanne Margaret

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
After booking this I was little concern as there where a lot of negative reviews so here are my honest reviews we are well travelled and this is our 3rd time to Thailand but first to this resort! We have just had 10 nights here with our family of 4(2 x tennages) we travelled with another party group of 13 that consisted of young children 1-8 years Rooms are great only fault is the lay out of the room with the bathroom at the front area(we had a grand deluxe room x 2)also ask for 2 keys need to keep air con going Pools are fantastic(very clean),breakfast is great a lot of range to choose from Pool access bar is terrible drinks aren’t nice plus along time to make your drinks You have to remember you are in foreign country so there is a language barrier my advise you use the translate app specially at reception Rooms cleaned daily times differ Good location Also note there are no lifts we were on the 3rd floor few stairs Also a walk to front gate but can get golf buggy Would recommend this resort
Bodde her 10 netter i april 2024

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 9 netter i april 2024

8/10 – Bra

Marcin og Warsaw

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
i don't like only one key and room very hot because AC cant working when you take key out from room. temp in room 32C. Good hotel take care that room always will be comfortable.
Bodde her 4 netter i april 2024

8/10 – Bra

Gavin Douglas

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay for both peace and quite from busy patong also great for kids and family
Bodde her 9 netter i april 2024

6/10 – Grei

Claudia

Reiste med familie
Likte: Fasiliteter
Ich bin seit Jahren in diesem Resort. Leider wurden an dem schönen großen Pool mehrere Rutschen gebaut. Somit kann es schon mal recht laut werden durch all die Kinder. Die Anlage ist sehr weitläufig und man läuft schon mal eine Viertelstunde bis zur Rezeption. Das Frühstück war leider ein einziges Chaos. Dies lag natürlich auch an den Feiertagen/songkran. Im Prinzip war alles vorhanden, was man essen und trinken möchte. Jedoch sollte man die vielen Gäste vielleicht nicht in einem einzigen frühstücksabfertigen. An der Rezeption dauerte es extrem lange. Es wurde außerdem ein Deposit von 100 € verlangt.
Bodde her 3 netter i april 2024

10/10 – Utmerket

MIKI

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I LIKE HOTEL'　POOL AND ATOMOSPHER.
Bodde her 3 netter i april 2024

4/10 – Dårlig

KRISTEN

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The staff is horrendous. Out of the 8 hotels I stayed in around Thailand this was the worst. They put my mom and I in a twin room with NO BATHROOM DOOR. An area of the room with a shower, toilet, sink, just open to the rest of the room. Imagine eating some spicy Thai food and having to go to the bathroom with your mom, spouse, friend, or whoever and they can hear and smell everything! Gross! When I asked to change rooms I had to pay more and my check in time was pushed back because I upgraded my room. Guess what, they don’t care. And don’t even take your frustration out on them because they will ignore you the rest of the time like you don’t exist. The hotel was outdated and you have to walk a mile to even get to the exit of the hotel which fine at night but during the day with the heat it is terrible. The pool is nice but you have to claim your chair at like 9 am or you will get stuck in the sun all day.
Bodde her 2 netter i mars 2024
Svar fra Duangjitt Team den 29. mars 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.

6/10 – Grei

JEAN-LUC JACQUES

Je suis allé dans cet hôtel une dizaine de fois. Les premières fois j'ai été complètement satisfait, mais cette année pas du tout, j'ai été placé dans une chambre (5127)près de la rue Prachanukroh où il y de nombreux bars street nons fermés et avec une animation musicale exagérée juqu'à 3 ou 4 heures du matin, vraiment pas facile de dormir. Il y a bien d'autres choses qui ne vont pas bien, mais je pense que cet hôtel devient vieux et est mal entretenu. Les portes palières d'accès aux chambres ne sont ni acoustique ni coupe feu, sans joint les bruits et les moustiques pénètrent l'intérieur des chambres. Je me suis adressé à la réception pour expliquer mes soucis, mais au bout de 10 minutes on me demandait de patienter encore 2 nouvelles minutes et encore 2 minutes, j'ai compris que chacun vaquait à ses occupations sans prendre la moindre attention à ma demande, j'ai du donc partir et personne ne m'a jamais recontacté, ni aucune proposition. C'est dommage pour un établissement qui a un gros potentiel. Le personnel n'y est pour rien et fait ce qu'il peut ils sont visiblement en sous effectif. Je pense que la période du Covid et l'après Covid ont modifié leur organisation mais les clients ne sont pas responsables !
Bodde her 13 netter i mars 2024
Svar fra Duangjitt Team den 29. mars 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future.

10/10 – Utmerket

Raeisi Dehkordi

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I highly recommend this property. Convenient for family staying
Bodde her 6 netter i mars 2024
Svar fra Duangjitt Team den 25. mars 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Bryce

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a really good family/conference hotel. 3 pools. Good breakfast. Even if you are a couple you will like this hotel.
Bodde her 2 netter i mars 2024
Svar fra Duangjitt Team den 25. mars 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

6/10 – Grei

Daniel

Forretningsreisende, Reiste med familie og små barn, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
They got my drink orders wrong at the pool, then forgot my next drink and forgot the food order for my pregnant wife. She was then starving and unfortunately none of the bar staff spoke Thai or English. Then I asked them to bring another drink in ten minutes so I wouldn’t have to get burned walking over to the bar again. They forgot that drink. I walked over 30 minutes later to get it myself again. Our room in building 5 has extremely thin walls and drum and bass playing through the walls all night so that was great for my baby to sleep. Pool was great, food at breakfast was good. Hotel was medium. Very very medium.
Bodde her 2 netter i mars 2024
Svar fra Duangjitt Team den 25. mars 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’feedback and work hard to ensure that similar issues do not occur in the future.

10/10 – Utmerket

Gavin

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The design of toilet is anti-human, but except that this is a good and nice hotel
Bodde her 3 netter i mars 2024
Svar fra Duangjitt Team den 25. mars 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Per

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stille hotel med masser af plads ved kæmpe poole. Ro fra trafikken men alligevel tæt beliggende ved byen (Bangla Road).
Bodde her 15 netter i februar 2024
Svar fra Duangjitt Team den 25. mars 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

8/10 – Bra

Matthew

Bodde her 3 netter i mars 2024
Svar fra Duangjitt Team den 29. mars 2024
Thank you so much for your review. We are delighted to hear that you had a positiveexperience with us at Duangjitt Resort & Spa. We hope you’ll visit us again soon.

10/10 – Utmerket

Steven

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My only complaint is poor TV selection for English speakers and the pool closes way way way too early (8:00PM). 8 pm is a joke!
Bodde her 17 netter i februar 2024
Svar fra Duangjitt Team den 25. mars 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

vivian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was a great stay and we appreciate the manager upgrading us.
Bodde her 3 netter i februar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very big pool. Plenty of sun beds. Big quiet rooms. Breakfast not great. Away from noise but can walk to Patong beach.
Bodde her 7 netter i februar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

6/10 – Grei

Martin

Bodde her 21 netter i januar 2024
Svar fra Duangjitt Team den 25. mars 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’feedback and work hard to ensure that similar issues do not occur in the future.

8/10 – Bra

Sureyya alican

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Great location, terrible breakfast dated hotel but great for price-
Bodde her 1 natt i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Can

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

8/10 – Bra

Gert Grønborg

Likte: Renhold og personale og service
Fantastisk resort
Resort med alle faciliteter. Pool området er enestående. Rum trænger til en opdatering.
Bodde her 10 netter i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had the best stay at this resort. The property is huge and the 3 pools are amazing and not crowded. It’s conveniently steps away from patong Beach and the shopping areas. The staff is very friendly and are very accommodating. We booked many tours through the resort and the employee that helped us was able to book us every tour we wanted with no problems including taxi services. I would stay here again. If you are going to stay in patong beach, I highly recommend this resort! The property has security and we felt incredibly safe.
Bodde her 7 netter i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

2/10 – Forferdelig

sean

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My recent stay at the hotel in Phuket was an absol
My recent stay at the hotel in Phuket was an absolute nightmare. The level of service was abysmal, leaving me utterly dissatisfied. From the moment I checked in, it became apparent that the staff lacked basic hospitality skills, displaying a shocking disregard for guest satisfaction. The room itself was a disappointment – unkempt, with a pervasive odor that suggested a lack of cleanliness. The amenities promised were either non-existent or in a state of disrepair, making the entire experience an egregious waste of money. This establishment fails to meet even the most basic standards expected of a hotel in a popular tourist destination. The exorbitant cost did not align with the dismal quality of service and accommodations provided. I would strongly advise against anyone considering this hotel; it not only tarnished my Phuket experience but left a lasting impression of frustration and regret. In the realm of hospitality, this establishment's shortcomings are truly unparalleled, making it an unfortunate black mark on the reputation of accommodations in the region.
Bodde her 3 netter i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. Please give us another chance to prove ourselves sometime soon.

6/10 – Grei

Roman

Likte: Personale og service
large and green area. rooms require renovation, old furniture. breakfast is poor
Bodde her 3 netter i januar 2024
Svar fra Duangjitt Team den 27. feb. 2024
We’re so sorry to hear that your experience did not meet our standards. We value our guests’ feedback and work hard to ensure that similar issues do not occur in the future. Please give us another chance to prove ourselves sometime soon.

10/10 – Utmerket

Misato

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
パトン中心街から少し離れていますが、歩けない距離ではなく、雑踏とした雰囲気から一気にリゾート感を感じられるホテルでした。 プールもウォータースライダーがあり子ども連れには最適だと感じました。 今回2023年12が31日から1月2までの宿泊でしたが、欧米の方が多く異国文化を感じる事ができました。
Bodde her 3 netter i desember 2023
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

8/10 – Bra

Jonas

Likte: Personale og service
Bodde her 8 netter i desember 2023
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Emma Rachael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 11 netter i desember 2023
Svar fra Duangjitt Team den 27. feb. 2024
Thank you for choosing us for your preferred destination. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Duangjitt Resort & Spa in the near future.

10/10 – Utmerket

Angela

Reiste med familie og små barn
Likte: Fasiliteter
Bodde her 8 netter i desember 2023

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2023

10/10 – Utmerket

khosru

Bodde her 6 netter i desember 2023

4/10 – Dårlig

GEORGE

Bodde her 13 netter i november 2023
Svar fra Duangjitt Team den 21. nov. 2023
We’re so sorry to hear that your experience did not meet our standards. We value our guests’feedback and work hard to ensure that similar issues do not occur in the future