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Anmeldelser av Palazzo Lakeside Hotel

3 out of 5
Palazzo Lakeside Hotel
4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 1957 av totalt 4016 anmeldelser." "
Rangering på 8 − Bra. 898 av totalt 4016 anmeldelser." "
Rangering på 6 − Grei. 443 av totalt 4016 anmeldelser." "
Rangering på 4 − Dårlig. 310 av totalt 4016 anmeldelser." "
Rangering på 2 − Forferdelig. 408 av totalt 4016 anmeldelser." "

8,0/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ann-Sofie Hellberg

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Bodde her 5 netter i mars 2023
Svar fra Fapm den 7. apr. 2023
Dear Guest, Thank you four your feedback.Palazzo Lakeside Hotel.

4/10 – Dårlig

Candice

Reiste med partner
Likte ikke: Renhold og personale og service
When I first got there the guy in the front desk was too busy to help me out because he was talking to a friend for over 20 minutes. Also the 2nd floor smells so bad and when I tried to call the front desk no one answered it was within working order.
Bodde her 2 netter i mai 2024

8/10 – Bra

Anh

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staffs and clean property. The only thing i dont like is the shower is not too clean and water pressure isnt strong
Bodde her 2 netter i mai 2024

8/10 – Bra

genesis

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo muy bien, como y acogedor, lo único que la ducha de la bañera tenía sarro. Un poco sucio realmente, pero todo bien
Bodde her 3 netter i mai 2024
Svar fra PLH den 28. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Rodolfo

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Nunca llegaron a limpiar la habitación
Bodde her 3 netter i mai 2024
Svar fra PLH den 28. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. The cleaning service is every 3 days but you can still ask for toiletries and extra change of towels as needed. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Kayla

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like how clean it is and the service. We enjoy the breakfast and the lake view.
Bodde her 3 netter i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing Palazzo Lakeside Hotel! We're thrilled you enjoyed the cleanliness of our rooms and the helpfulness of our staff. It's always great to hear guests rave about the delicious breakfast and the beautiful lake views. We appreciate you staying with us and hope to see you again soon!

10/10 – Utmerket

Dineysha og ARECIBO

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Volvería de nuevo
Bodde her 8 netter i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

2/10 – Forferdelig

Teschala

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I would not recommend anyone going because the rooms are terrible. No one understands English.
Bodde her 3 netter i mai 2024

2/10 – Forferdelig

Marco Antonio Garcia

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No quieren regresar el deposito
Bodde her 5 netter i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Regarding your deposit on hold, if you used an International card, it might take up to 10 business days to go back to your card. Please contact your bank institution to get more information related to this. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

2/10 – Forferdelig

Daniel

Reiste med familie
Likte ikke: Renhold og fasiliteter
So just a heads up you have to pay extra to use the pool, internet, parking, and tv. They charge you an extra 50 dollars per day. When you ask for them to tidy up the rooms they said that we did not ask for ggat service when we checked in. So we told them can we have some clean towels they said yes but never got them. The only good thing is that we will not be staying at that hotel anymore.
Bodde her 2 netter i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 – Utmerket

Morgan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were very friendly upon arrival and during check in. The room was very clean and spacious!
Bodde her 1 natt i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 – Bra

leonard og Pottstown

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Madyury

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Gonzalo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thank you all so much for an awesome week. Food was really good! Loved the a la carte dining option. Would have had more fun if our kids had been able to go too!
Bodde her 7 netter i mai 2024
Svar fra PLH den 26. mai 2024
You're welcome! We're so glad you had an awesome week with us. We appreciate you mentioning how much you enjoyed the food, especially the a la carte dining. Hopefully next time, your kids can join in on the fun too!

10/10 – Utmerket

Monica

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We enjoyed our stay. Very comfortable beds and polite staff. Continental breakfast was mediocre but lots of fun things to do on the property. Worth the price.
Bodde her 1 natt i mai 2024
Svar fra PLH den 26. mai 2024
Thank you for taking the time to leave a review! We're thrilled to hear you enjoyed your stay with us.We're especially glad you found the beds comfortable and the staff polite – that's something we strive for at all times. We appreciate your feedback about the continental breakfast. We're always looking for ways to improve, so we'll take this into account.We're happy to hear you found plenty of fun activities on the property – that makes it all the more worthwhile! We're glad it lived up to your expectations.We'd love to welcome you back again soon!Sincerely,

2/10 – Forferdelig

Kenneth

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og fasiliteter
All the staff don’t understand English very good so communication is terrible. The hotel is all HYPE, once you get past the nice looking main area the rest of the hotel is average as everyone else. Breakfast is terrible, no matter what time you go there it’s a gong show that’s very busy with people like savages over free food. (Stayed at hotel 10 days & used it a few times & had to go out for breakfast afterwards) Our tv didn’t work from day one & after 3 days of asking about it was finally replaced. Advertised every 3 days for room cleaning and linens/towels/etc, ya right try 5 days & always not enough. 4 people in one room & only 3 towels,1 face/hand towel for everyone, always asking for more & not getting nothing like we asked for.. While we were there elevator was broken many times so it sucks if you’re on upper floor. The small lake in the back has alligators & snakes that can come onto the property anytime & not safe for kids. (We seen a 3-4 ft long black snake going across the parking lot going through the kids play area & I was told by staff to stay away from it because it’s poisonous…. Over 15 years going to Florida & staying at over 30 hotels this is in my top 5 worst….
Bodde her 10 netter i mai 2024
Svar fra PLH den 26. mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 – Utmerket

Jonathan

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice hotel for the price. Definitely a bang for your buck
Bodde her 1 natt i mai 2024
Svar fra PLH den 25. mai 2024
Thank you for your fantastic review! We're thrilled to hear you found our hotel to be a "bang for your buck" – that's exactly what we aim for! We strive to offer comfortable accommodations, friendly service, and great amenities, all at a competitive price.We appreciate you recognizing the value we offer. If there was anything specific that stood out to you during your stay, please feel free to share! We're always looking for ways to improve the guest experience.We're so glad you enjoyed your time with us, and we hope to welcome you back again soon!

8/10 – Bra

silvana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra PLH den 26. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 – Bra

silvana

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Estuvo muy bien para nuestra estadía de 5 noches, el desayuno estuvo bien sería bueno agregar alguna otra fruta.Seria muy conveniente tener un microondas en la habitacion.Falta un horario más extendido para la piscina ya que al regresar al hotel luego de compras o parques estaba cerrada. y no se pudo usar.
Bodde her 1 natt i mai 2024
Svar fra PLH den 25. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

8/10 – Bra

GUILLERMO og Mar del Plata

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Exelente atención. Muy acordé al precio. El desayuno bueno (faltaría algo de variedad en lo dulce). Muy buena ubicación y tranquilo.
Bodde her 3 netter i mai 2024
Svar fra PLH den 25. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Cherie

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for staying with us

10/10 – Utmerket

Dr. Shahid og Doha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was worth for miney we paid. It is a quiet place and smoking free make it pleasant. Breakfast was good. Parking area is enough. We had booked one room for family of 4 but the room was arranged as if only two people were going to stay there. Had to ask for more tea bags and toiletries everyday.
Bodde her 4 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Jalima og Vega Baja

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved how clean and modern the property is.
Bodde her 1 natt i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Elane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 – Bra

Chris

Likte: Personale og service
Bodde her 2 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for staying with us.

8/10 – Bra

Nancy og Ocala

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice room, staff was excellent
Bodde her 1 natt i mai 2024
Svar fra PLH den 27. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Nancy og Ocala

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very reasonable price for a wonderful room.
Bodde her 1 natt i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 – Bra

Uwe

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Housekeeping könnte besser sein. Trotz aller 3 Tage hat man uns zweimal vergessen.
Bodde her 14 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Nimal

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mai 2024
Svar fra PLH den 24. mai 2024
Thank you we appreciate having you here

10/10 – Utmerket

Sheila

Reiste med en gruppe
Likte: Fasiliteter
Excellent hotel
Bodde her 3 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for stay with us Ms Sheila we love to have you here.

10/10 – Utmerket

Aremis

Likte: Renhold og personale og service
Bueno el hotel
Bodde her 3 netter i mai 2024
Svar fra PLH den 24. mai 2024
Gracias :)

10/10 – Utmerket

Luis A og Lowell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i februar 2024
Svar fra PLH den 24. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Luis og Lowell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel for the price
Bodde her 3 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you we appreciate you and your comments :)

10/10 – Utmerket

Marcos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service!!!
Bodde her 2 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 – Utmerket

Nancy og Ocala

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra PLH den 24. mai 2024
thank you for staying with us

10/10 – Utmerket

Yailin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good place
Bodde her 2 netter i mai 2024
Svar fra PLH den 21. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

8/10 – Bra

Akinyele

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed here for may 4th weekend and we were worried about some reviews but honestly it was pretty good. The best part was the staff they were very nice and the property was very enjoyable. It also helps that you get a free breakfeast every morning, may not be 5 star food but its enough to get your day started. I would come back for sure and thank you guys for a great stay.
Bodde her 7 netter i mai 2024
Svar fra PLH den 24. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Jenny og Managua

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra PLH den 21. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Elvir

Good
Bodde her 1 natt i mai 2024
Svar fra PLH den 20. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Amilton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra PLH den 21. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Irving Joel Torres

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente. Personal que habla español e inglés. Lugar hermoso y seguro para familias. Me encantó este lugar con mensajes hermosos por todos lados. Desayuno rico
Bodde her 3 netter i mai 2024
Svar fra PLH den 20. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Allan jese

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bueno
Bodde her 4 netter i mai 2024
Svar fra PLH den 20. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

4/10 – Dårlig

Esteban og LAS JUNTAS

Reiste med familie og små barn
Likte ikke: Personale og service
La propiedad cobra un impuesto de resort que no indica claramente a la hora de reservar. Debe salir ese monto cuando se muestra como opcion. De resort lo unico que tiene es la piscina al igual que todos los hoteles de orlando y ellos no cobran ese impuesto salvo los verdaderos Resorts. Mucho problema con el manejo de cuarto. Nos hicieron check out en media estadía y cancelaron el acceso con las tarjetas en media estadía. La limpieza de cuartos es cada 3 o 4 día. Lo unico bueno es la ubicacion. Mejor escoger otra opcion en Kissimme.
Bodde her 6 netter i mai 2024
Svar fra PLH den 19. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.

10/10 – Utmerket

Samantha

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really loved this hotel. It was just easy clean and pretty. Super great value for the money and even the breakfast was delicious! Don’t hesitate to book here if you are in Disney area.
Bodde her 1 natt i mai 2024
Svar fra PLH den 19. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Karla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra PLH den 19. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Marlene og Altamonte Springs

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place, good breakfast, helpful staff, fast with towels and other requests
Bodde her 2 netter i mai 2024
Svar fra PLH den 21. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

4/10 – Dårlig

Elaine

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There many things that lowered my rating. - the rooms were dirty when we first checked in, we used the towels we had in the room wipe down the surface. We had to request new towels which they were quick to deliver. - the toilet seat was broken, it moved around a lot but still usable - the security safe was broken, we could not use it - the microwave was not in the room but in a different building and floor. Although accessible indoors via skyscraper, very inconvenient All of these were annoying but the following bother us the most. - They had a policy that they only clean the room after the 3rd day and it had to be requested on the second day. We requested the second day for a cleaning and went to the Front Desk to double check our request went through on the morning of the third day because we were low on everything. . We were informed that we were not added and could not be added because the itinerary for the maids were set for the day. When we push for this, they mentioned they would check but it would be unlikely to add us. Like multiple other visitors, we had put our trash outside and use our own personal souvenir bags to store our remaining trash. The halls and trash in front of each room. The room was cleaned on the 4th and they replaced all the toiletries. However, the cleaning was subpar. The sheets were not changed because the same stains were still on the sheets. - We need to hold our suitcases. They gave us the wrong luggage 3x, we had to in back.
Bodde her 4 netter i mai 2024
Svar fra PLH den 21. mai 2024
Thank you for taking the time to write your review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, we will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you. Palazzo Lakeside Hotel

10/10 – Utmerket

Elvir

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All the best
Bodde her 1 natt i mai 2024
Svar fra PLH den 18. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful staff!
Bodde her 1 natt i mai 2024
Svar fra PLH den 20. mai 2024
Thank you for choosing to stay with us!. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Guest Experience Team.

6/10 – Grei

Melissa

Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Outside was not appealing. I asked to check in 45 minutes early (traveling alone) I was told no.
Bodde her 2 netter i mai 2024
Svar fra PLH den 18. mai 2024
Thank you for your comments. We are very pleased to hear you had a good stay overall. However, we understand that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all the teams involved. Next time, don't hesitate to come by our front desk for any question or matter needed to be solved. It will be our pleasure try our very best to make your stay a memorable one! Thank you and look forward to seeing you soon. Palazzo Lakeside Hotel.