We experienced several issues during our rental of this property last weekend. Issues ranging from: Very unclean premises, worn/dated carpet/walls and very bad internet connections, limited towels, etc..
We rented the unit so that we could hold our virtual teen conference for 12 teens. Spent over a few thousand in Conference Registration but could only attend less than 15% of it due to the house's issues with internet connection. We called the Mgmt Company as soon as we checked in and had to leave a message yet no one called us back (despite the voicemail that states 30 min call back). I left several messages, yet no call back. The next morning I emailed them and finally got a text at 8:30 saying someone was on route. They did not arrive until 1:00PM. Mind you our conference ended at 4pm so we've missed most of it now. They said that not having the internet is not an emergency. I explained to them that I emailed PRIOR to booking to ensure that we would have connectivity, otherwise we would have gone with another option.
The maintenance guy that came out was friendly but the manager that I spoke with said she wouldn't reimburse us for anything except the cleaning fee. Even though we wasted thousands (between registration fees and house rental fees which were all wasted since there was NO internet)!
We also experienced the following:
- Limited bath towels (only 1 bath towel left in each bathroom)
- Carpet was worn, dated and dirty
- Walls and baseboards were simply put filthy
- Rails in stairway scratched up (paint could have fixed this)
- Vents were filthy
- Paint peeling from the walls
- Carpet Remnant taped to the floor and tape was peeling
- Not enough cooking supplies (Pans)
- Pool area screen was torn allowing mosquitos in
- Bedding in the pictures is not what you get. Many were replaced with worn, old motel 6 type solid brown itchy comforters.
I explained ALL of this to the Villa Direct (Property Mgmt) and they said "Thank you for bringing this to our attention but we won't be able to fit any of that until November because the house is booked most of the time prior to that"!
If you have booked this house or plan to, I would highly suggest you look into another property until they fix this house.