The pros: The townhome is spacious. It has a great kitchen with a huge island.
Cons: Getting into the complex is a hassle. Showing your ID, every time is annoying. Or speaking to a guard while waiting in the line to get in. The trash wasn’t picked up the entire time we were staying there. It was piled up on the street, and in the trash container located by the front door. It was extremely unsightly, smelled foul, and attracted flies and rodents. When the rental company was contacted they stayed it was the responsibility of the HOA of the community and we could call them. There was a very large roach in the downstairs bedroom and was crawling in the bed while a guest was in it. The rental company was again reached out to and their response was in my opinion lackadaisical. They said it was palmetto bugs. After emailing and correcting her pest control was sent the next day to spray the room. However that guest no longer wanted to stay in that bed.
If you decide to book please bring trash bags, dishwashing liquid, soap etc. They leave one trash bag and one bed small paper towel roll. Which is extremely cheap. I’ve stayed at other rental properties in Orlando and they leave a decent amount of household supplies.
The location is so so. The customer service is definitely lacking with the rental company. With so many vacation rentals in Orlando/Kissimmee I wouldn’t recommend booking here. Book elsewhere.