Dear Christine,Bonjour! Selamat Siang!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort.It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding.Thank you once more for the feedback and we hope to see you again soon.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

Dear Thomas, Bonjour! Selamat siang! Thank you for sharing your wonderful feedback about our resort following your recent stay with us. We are delighted to see that you had experienced the Magnifique Stay of Sofitel where the Cousu Main service is perfectly blended with the luxurious facilities. Once again, thank you for sharing it with us. We are all looking forward to welcoming you back to relive this wonderful moment again with Sofitel Bali Nusa Dua Beach Resort. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat Siang! We appreciate the generous rating that you have shared with us, following your recent stay in Sofitel Bali Nusa Dua Beach Resort. We are certain that you have an enjoyable stay with us recently, looking at the positive rating that you have given us through Expedia. We are looking forward to see you again in the nearest future, for another Magnifique journey with us. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Malene, Bonjour! Selamat siang! Thank you for choosing Sofitel Bali Nusa Dua Beach Resort for your recent holiday in Bali. It is lovely feeling to hear that you had a smooth arrival. However, it truly saddened us to learn that we did not consistently deliver our usual service standard during your stay. Rest assured as your constructive notes pertaining to the restaurant, room, and most of all the service have been shared with the department heads to come up with an action plan to improve our hardware and to ensure the services rendered is always in line with Sofitel standard with no exception. In regards to the beach, please allow me to clarify that the beach cleaning is conducted twice per day which is in the early morning and late afternoon. However in certain periods of time, the weather or natural cycle cause the beach to look unclean with leaves, seaweed or kelp. Unfortunately, it occured during your stay. Nonetheless, I can assure you that our beach is free from plastics or non organic litter. At Sofitel, we always strive to ensure that every guest can enjoy the dream holiday they deserve, and listening to our valued customer's feedback truly helps us in achieving the mission. Hence, once again we really thank you for that. We hope to get another opportunity to welcome you back, this time to showcase what Sofitel Bali Nusa Dua is capable of. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Andre, Bonjour! Selamat Pagi! Thank you for sharing your kind feedback through Hotels.com page. It is truly a joy knowing that you could thoroughly enjoy your latest stay at our resort. Indeed, Sofitel Bali Nusa Dua is a family-friendly resort that provides a lot of activities for family and young children. We have a lot of recreation activities that you can try, such as archery, cycling, and water sport activities. My team and I will be so delighted to welcoming you back again to our resort, for another Magnifique experience with us. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Valued Guest, Bonjour! Selamat siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort following your recent visit to this paradise island. We are extremely happy to hear that you had an enjoyable stay with the facilities and product we provided. Meanwhile, rest assured as your constructive feedback have been shared to the management for further review to prevent the inconveniences to occur in the future. Nonetheless, we are glad that your overall stay was a pleasant one. We are looking forward to welcoming you back at Sofitel Bali Nusa Dua Beach Resort, hopefully in not so distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Thomas, Bonjour! Selamat Siang! Firstly, we would like to thank you for choosing Sofitel Bali Nusa Dua Beach Resort to spend your holiday in Bali. We are elated to see that your overall stay was in par with your expectations and I strongly believe that your very good score will encourage us to maintain our high level of service in the future. We look forward to your return on the Island of Gods, Bali. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Christoffer, Bonjour! Selamat Pagi! Thank you for sparing some of your precious time to review Sofitel Bali Nusa Dua on Hotels.com. What a wonderful comment we received! We are absolutely glad to read that your stay at our beautifully landscaped resort was a Magnifique one. It will be my greatest pleasure to share your kind words to all the teams. I believe this will, for sure, motivate them greatly. All of us here hope to welcome you back for another fantastic stay at our Balinese Paradise in not too distant future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Dear Astrid, Thank you for the time spent to share your experience on Expedia. It is a pleasure to learn that your stay was a pleasant one. Your positive feedback regarding our pool and beach really thrilled us. At Sofitel, we always strive to craft a perfect vacation for our guests by providing various fun activities for those who just want to relax in our resort or guest can contact our knowledgeable concierge should they wish to explore Bali more. We are looking forward to welcoming you back some time in the future. Sincerely yours, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Pascal!We really appreciate the time you sparred to rate us online. It is delightful to see your high score and understand that you had a lovely staycation with us at Sofitel Bali Nusa Dua Beach Resort. Looking forward to welcoming you back again in not so distant future. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jerome!It truly delights us to hear that you loved our resort and were able to feel the genuine hospitality delivered by our team. However, it saddened us to hear that your stay was flustered by the initial ocean view room that was not entirely up to your expectations, as well as the overall resort's conditions. We would really appreciate if you can share more details so we can improve in the future. Nonetheless, we really hope this did not deter you from coming back again to our Magnifique resort in the near future. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, David!Though we are glad to hear that you were satisfied with the latest stay you had in our resort, it saddened us to hear that your overall stay was flustered. Our price is accessed and set with careful considerations and comparison to our competitors in the areas, which we regret you found it not up to your expectations.At Sofitel, we take our guest’s feedback extremely seriously as we aim to create a wonderful experiences to all our guests, and I am glad you are willing to share it directly with us. Nonetheless, I hope this will not fluster your experience much nor deter you from coming back again to our resort, whenever your travel brings you back to Bali. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

Bonjour, Rory!Thank you for sharing your thoughts towards Sofitel Bali Nusa Dua Beach Resort. I am glad to hear that your family staycation with us was a lovely one. It even makes me more excited to see that your family could feel the genuine service of our Ambassadors, as it is what we strive every day. Your comments related to the food options and quality have been highlighted and shared accordingly to the relevant department heads for further review and improvements. Nonetheless, we hope this did not fluster your experience much and we look forward to your return. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Ian!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Valued Guest!Thank you for sharing your feedback on our Hotelscom. I regret to read your feedback on the recent stay you had with us as it was not something we strive for our guest experience. Please rest assured as I take your feedback seriously and I will have this discussed personally with the relevant team for our further review and necessary improvements. We thank you for letting us know on this and we hope we can serve you better in the future.Regards,AnneQuality & Guest Experience Manager

Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Christiana!Thank you for leaving us a positive rating online. Though we are glad to see that your overall stay was a good one, I regret to hear that your stay was flustered, especially by the room condition that was not entirely up to your expectations. Rest assured as your comments have been shared accordingly to our Housekeeping Manager and the Chief Engineer for immediate actions. We hope this did not fluster your experience much nor deter you from coming back again to our resort in the near future. Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nicky!Thank you for reviewing us online. It fills us with joy to see that your experience was something you are fond of. The team will be delighted to know that our valued guest could thoroughly enjoy the stay at the resort. We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager

Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager

Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager

Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager