3 utendørsbassenger og solsenger
Sjekk tilgjengelighet

Anmeldelser av Paradise Village Beach Resort and Spa

4 out of 5
Paradise Village Beach Resort and Spa
Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 413 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 292 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 129 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 85 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 83 av totalt 1002 anmeldelser." "

8,8/10

Renhold

8,0/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Amanda B

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

8/10 – Bra

Oscar Noel Urbán

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La habitación apartada y pagada era doble(dos camas matrimoniales) al llegar nos dieron una habitación de una cama matrimonial y un sofá cama muy incomodo y ruidoso. Nos dijeron que estaba saturados y que ellos no comprometían las habitaciones.

10/10 – Utmerket

Grace

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have been coming to this resort for many years and it just keeps amazing me at how wonderful it is! The staff are so friendly and helpful! The food and drinks are out of this world! And you can’t beat being right in the beach!
Bodde her 7 netter i mai 2024

8/10 – Bra

Lloyd

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good.
Bodde her 10 netter i mai 2024

8/10 – Bra

Deborrah

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great entertainment by the pool and if it was too noise you could go to the adult pool. Most of the waiters were very tentative with serving drinks and food. I didn't like that the gym usage was not part of the all inclusive and that you were limited on the restaurants for dinner.
Bodde her 11 netter i mai 2024

6/10 – Grei

Mai Kha

Bodde her 4 netter i mai 2024

8/10 – Bra

Heather

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Aside from it being further away from PV and the amount of staff trying to upsell the timeshare, it was a nice place for a week. Good beach, good food and friendly staff
Bodde her 7 netter i mai 2024

8/10 – Bra

Rubén

Reiste med en gruppe
Tiene buen espacio y está bien distribuido
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Humberto Adrian

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i mai 2024

8/10 – Bra

Faye

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024

6/10 – Grei

Ronald

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Paradise Village is a nice resort. We unfortunately had a very bad experience with one of the Restaurant Managers which spoiled part of our trip. Overall, the staff and service was very good.
Bodde her 5 netter i mai 2024

2/10 – Forferdelig

Bettie og seattle

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
This is where you want stay if you want to experience the worst customer service in the industry. Paradise Village only cares about their members. You will be asking many times “Are you a member?” I did not use their all inclusive, but my friends did and when you go to dinner, many of the items on the menu are excluded. My room was moved twice. Just what you wanna do when you’re on vacation pack up and move. For no solid reason! The service at the pool and on the beach are good. I did get salmonella poisoning while I was here and I only ate at the resort so it definitely happened here when they made aware of it. They tried to tell me because they very good food safety policies. Trust me, it was Salmonella. I’ve been in Medicine for 42 years. I think I know a thing or two about it. In fairness to any traveler, I would never recommend Paradise Village. They charge you a lot and don’t provide anything for dollars spent. If you are a nonmember, they will put you in a building very far from the pool. It’s their tactic to get you to go to the presentation and then maybe they will move you. Also, one of their towers is now closed for construction and they’re using that as an excuse for everything. Consider yourself forewarned.
Bodde her 3 netter i mai 2024

6/10 – Grei

Javier og Puerto Vallarta

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
El tipo de habitación entregado fue inferior a lo que muestran las fotografías al hacer la reservación y el consiguiente pago. En el check-in el personal exige un voucher por una cantidad considerable y después la cancelan y cobran en el check-out de inmediato con otra tarjeta, con la consiguiente tardanza de devolución por parte del banco. Alrededor del edificio donde está la habitación estaba utilizado como bodega. No me quedaron ganas de volver.
Bodde her 3 netter i mai 2024

8/10 – Bra

Russell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I dont care for buffets,wish they would go back to ordering off the menu for breakfast.
Bodde her 8 netter i mai 2024

10/10 – Utmerket

Tina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Colleen og Vancouver

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a very nice resort. We had a lovely time. We only had one issue and that was the resort taxi to the airport on the way back changed the price when we go there.
Bodde her 4 netter i mai 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. Colleen,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

2/10 – Forferdelig

Veronica og Georgetown

Reiste med familie
Likte ikke: Personale og service og fasiliteter
Don't be fooled into thinking this in an all-inclusive hotel experience. I booked my stay through Expedia under a filter for only all-inclusive hotels, so I was expecting a level of care and consideration after spending the money for it. When we got there, the administration was completely negligent to servicing my family and I, and they claimed that we never paid for the all-inclusive stay option. I realized this may have been my mistake, so I went to pay for it. They were so unwilling to accommodate us that they said because since we were only staying two days, they couldn't offer us the all-inclusive option that had a "three-day stay minimum." They assured us that at least our breakfast would be paid for, so you can imagine the shock when we were about to leave our table the next morning and were told we actually needed to pay out-of-pocket. This stay was truly disappointment after disappointment with all the hidden charges the administration springs up on you. We have stayed at much better and more serviceable hotels in beautiful Mexico- this is simply not one of them, so save your time and money and book elsewhere.
Bodde her 3 netter i mai 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.Veronica,On behalf of the Paradise Village group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Mayra

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Will definitely stay there again
Bodde her 2 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. MayraThank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 – Bra

gregorio og lemon grove

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful beach! Starbucks 3 blocks away and the hotel has a shuttle if you want it. I think buying an all inclusive package is not smart, food is mediocre at best and the waiters (few exceptions) aren’t too service minded.
Bodde her 6 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.Gregorio, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Tao

Likte: Renhold og fasiliteter
Space and good view
Bodde her 6 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. Tao,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 – Bra

Lindsay

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pros: great, calm beach for kids! Serving staff was excellent! Our double room was great with the kids. And the pool was fun for kids. Basically I wouldn’t stay here if I didn’t have kids, so it is a very family friendly hotel. Cons: this is the largest hotel I’ve ever stayed at, so it is very busy! Our room was in a building that was pretty far from the beach, so not convenient with kids when going back and forth. And They won’t take kids under 4 (our kid was 3.5) in the kid’s camp so that was a bummer.
Bodde her 4 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.Lindsay, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Christine

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved our stay. Staff were wonderful. Pools were nice. Room was perfect for our family.
Bodde her 9 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Christine,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 – Bra

Gonzalo

Bodde her 3 netter i april 2024

4/10 – Dårlig

efrain

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
La propiedad esta bien solo que expedia me vendio una suite con habitación y el hotel me dio una habitación standard con una cama para 4 perdonas, en que mundo es normal eso. Mal por Expedia y Muy mal por el Hotel, nNo recomiendo ni al hotel ni la aplucacion de Expedia.
Bodde her 4 netter i april 2024
Svar fra The Management den 10. mai 2024
Estimado(a) Señor(a) Efrain, En nombre del Grupo Paradise Village, nos gustaría agradecerle por tomarse el tiempo para completar nuestra encuesta de satisfacción.Sus comentarios son muy valorados y sin duda se tendrán en cuenta, ya que nos esforzamos por mantener y mejorar nuestro objetivo de excelencia en el servicio al cliente y la satisfacción en Paradise Village.Por lo tanto, nos gustaría disculparnos por cualquier inconveniente que pueda haber experimentado durante su estancia en Paradise Village Resort. Tenga la seguridad de que sus preocupaciones se están tomando en consideración y haremos nuestro mejor esfuerzo para abordarlas e intentar reducir o eliminar su aparición en el futuro. Nos comprometemos a satisfacer a todos nuestros huéspedes de la mejor manera posible mientras equilibramos las necesidades y los deseos de todos. En nombre de todo nuestro equipo, nos gustaría agradecerle su preferencia y lealtad, y esperamos que su estancia futura sea lo más agradable y placentera posible. ¡Nuestro objetivo en Paradise Village Resort es crear su experiencia de "su hogar lejos de casa"!Cordialmente,La Gerencia.

8/10 – Bra

angelina

Reiste med familie, Reiste med en gruppe
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Beautiful resort
Bodde her 6 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.Angelina, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 – Grei

Olga

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. Olga,On behalf of the Paradise Village group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

8/10 – Bra

france og Montréal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The quality of the tennis courts was poor. We had to go and play at el Tigre. Our group of 4 had to pay the daily fee to access the el Tigre site which was prohibitive The rest of the stay was very pleasant
Bodde her 7 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.France, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 – Grei

Marc og Calgary

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Having to sign receipts every time we ordered was a pain in the butt. If you don’t have an all inclusive package it is a pain to go out and eat. Anything for going out to restaurants is a $30-$60 cab ride one way to have restaurant options. There is only two options for a la carte restaurants if your a family. Buffet was ok but wasn’t the greatest. Pool options were small if the resort is busy. Had some Mexican soccer team convention there for two days while we were there and restaurant snack bar and night entertainment was reserved for only them which wasn’t idea either poor managing by the hotel. Over all was ok but don’t think I’d go back. Would rather be closer to more amenities. If your a stay at the hotel for your entire vacation might be the place for you. I give it a 3 star at best.
Bodde her 7 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Marc, On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

OSCAR GUADALUPE ROLON

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs.Guadalupe,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

10/10 – Utmerket

J

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, beautiful beach and amazing staff! Pedro made our trip extra special with his professional service and hospitality at the family pool. 10/10 would recommend this resort to anyone looking for a safe family friendly all inclusive resort experience.
Bodde her 8 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. J,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

6/10 – Grei

Aaron

Liked the food. Didn’t like the room.
Bodde her 5 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Aaron,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

frank d

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this place.
Bodde her 10 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Frank,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 – Bra

Heinrich

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The weekly stayed staff was very friendly and rooms were always clean. Everything was excellent, but the buffet always seem to have kind of the same stuff was not impressed with buffet
Bodde her 7 netter i april 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. Heinrich, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 – Grei

Jacqueline

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Fasiliteter
The property is run down and the furniture old. Building 3 for sure. Their checking in and out system is all manual and takes a long time. It is not a quiet resort at all. The beach was nice and the kids loved the pool which was extremely crowded. I would never ever go back to the resort.
Bodde her 5 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Jacqueline,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Donald

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I saw this facility 30-years ago in its development stages. I will say that it has turned out better than i could have imagined. This is a real top notch resort....
Bodde her 6 netter i mars 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Donald,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

6/10 – Grei

Vittorio

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
esta todo bien, solo que cobran hasta por el hielo y el cafe.
Bodde her 4 netter i mars 2024
Svar fra The Management den 10. mai 2024
Estimado(a) Señor(a) Vittorio, En nombre del Grupo Paradise Village, nos gustaría agradecerle por tomarse el tiempo para completar nuestra encuesta de satisfacción.Sus comentarios son muy valorados y sin duda se tendrán en cuenta, ya que nos esforzamos por mantener y mejorar nuestro objetivo de excelencia en el servicio al cliente y la satisfacción en Paradise Village.Por lo tanto, nos gustaría disculparnos por cualquier inconveniente que pueda haber experimentado durante su estancia en Paradise Village Resort. Tenga la seguridad de que sus preocupaciones se están tomando en consideración y haremos nuestro mejor esfuerzo para abordarlas e intentar reducir o eliminar su aparición en el futuro. Nos comprometemos a satisfacer a todos nuestros huéspedes de la mejor manera posible mientras equilibramos las necesidades y los deseos de todos. En nombre de todo nuestro equipo, nos gustaría agradecerle su preferencia y lealtad, y esperamos que su estancia futura sea lo más agradable y placentera posible. ¡Nuestro objetivo en Paradise Village Resort es crear su experiencia de "su hogar lejos de casa"!Cordialmente,La Gerencia.

6/10 – Grei

Teresita

Reiste med familie
La persona que atiende las salidas que está entrando al lado derecho muy poco empatica. Le pedimos con tirmpo suficiente que nos agilizara el chek out pir que teniamos qye salir sl Aeropuerto No sólo no lo agilizo. Hizo todo lo contrario. Casi perdemos el avión Lástima que esas actitudes del servicio mermen la estancia Los meseros muy buena actitud, tanto en la playa como Restaurante y Spa.
Bodde her 2 netter i april 2024
Svar fra The Management den 10. mai 2024
Estimado(a) Señor(a) Teresita, En nombre del Grupo Paradise Village, nos gustaría agradecerle por tomarse el tiempo para completar nuestra encuesta de satisfacción.Sus comentarios son muy valorados y sin duda se tendrán en cuenta, ya que nos esforzamos por mantener y mejorar nuestro objetivo de excelencia en el servicio al cliente y la satisfacción en Paradise Village.Por lo tanto, nos gustaría disculparnos por cualquier inconveniente que pueda haber experimentado durante su estancia en Paradise Village Resort. Tenga la seguridad de que sus preocupaciones se están tomando en consideración y haremos nuestro mejor esfuerzo para abordarlas e intentar reducir o eliminar su aparición en el futuro. Nos comprometemos a satisfacer a todos nuestros huéspedes de la mejor manera posible mientras equilibramos las necesidades y los deseos de todos. En nombre de todo nuestro equipo, nos gustaría agradecerle su preferencia y lealtad, y esperamos que su estancia futura sea lo más agradable y placentera posible. ¡Nuestro objetivo en Paradise Village Resort es crear su experiencia de "su hogar lejos de casa"!Cordialmente,La Gerencia.

6/10 – Grei

Chad

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Outside facilities, beach, pool, we’re great. Complaints were hard beds, all inclusive didn’t include gym access or ice cream, signing for everything, and over an hour wait to check in.
Bodde her 7 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Chad,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Sara Elizabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The themed nights were so much fun! The mechanical bull on wester night was a good touch. All inclusive facilities close at 10:30 however they do have a sky bar that you can go to. The Starbucks is so close that we would walk there every morning including a little shopping mall for anything that you forgot. If you’re looking to do excursions there are many options through the resort itself or if you walk down the beach you can find some locals who offer things! The food by the pool was also phenomenal and I’m still dreaming of the cheese pizza that they serve. We would be lying if we said we didn’t get it every night. There are lots of chairs, one thing that they don’t really show is that they do have two pools. One is adults only for those looking to have a relaxing time. They also do not have a swim up bar but they have a lot of servers that will still serve you while you’re floating in the pool The house keepers were phenomenal keeping the sand out of our rooms daily and making sure everything was stocked up.
Bodde her 7 netter i januar 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Sara,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

6/10 – Grei

Christine

Reiste med partner
Likte: Personale og service
loved the tiger and toucans spa was great check in was incrediblyr slow need nicer bedding
Bodde her 1 natt i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Christine,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

4/10 – Dårlig

Gregory

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Although the property itself was beautiful, the check-in desk was insanely slow and full of unnecessary paperwork. In fact, even to get a drink from the bar or to go to a restaurant always required signing a piece of paper or having to get another wristband. It made the experience feel slower and as if you are being policed to get the amenities you had already paid for. The resort has potential but honestly fell flat.
Bodde her 3 netter i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Gregory,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Sarah Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff were very kind and patient with this non-Spanish speaker. There was usually someone close by who could translate or speak English. The cleaning staff did their job wonderfully, the food had lots of selection, there was a grocery store very near by. There were theme nights with music and dancing. It was a wonderful experience
Bodde her 7 netter i mars 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Sarah,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

2/10 – Forferdelig

Ricardo

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rude people
Bodde her 1 natt i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Ricardo,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

6/10 – Grei

Christine

Bodde her 1 natt i april 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Christine,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

4/10 – Dårlig

Drae

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Unfortunately, this resort has very unfriendly staff and horrible service. My family of five along with my sister’s family stayed here over spring break. The property is very pretty. However, the resort is run inefficiently with almost as many workers as guests yet it takes forever to get anything. You must sign for everything and cannot even order a drink while sitting at the bar because a table waiter has to wait on you. The staff was the biggest disappointment. No one smiles and they seem very annoyed when you order anything yet it’s an all inclusive resort. For dinner one night in the we waited two hours and never received an entree. Yet there were waiters and staff everywhere and not many people in the restaurant. It was bizarre. The check in and out process takes hours and is ridiculous. Did I mention the staff was rude? Our elevator broke in our building (we were in the fifth floor) our last day and we were hurrying to get to the airport. I had my credit card on file and had already been charged $500 and had a print out of expenses but didn’t have my “check out” ticket. They made our family with my elderly 82 year old mother walk all the way back to the main building (with luggage) and wait forever in line to get a “check out” ticket which was never collected at the “check out” gate. We almost missed our flight. I LOVE Puerto Vallarta and have been there many times but would never stay at this property again. I don’t write bad reviews but had to this time.
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Drae,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Ashwinder

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property for families to stay
Bodde her 4 netter i mars 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Ashwinder,Thank you for taking the time to fill out our survey and providing us with your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.

8/10 – Bra

Catherine

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We had an issue with our reservation, but it was not the resort's fault. What we booked was an all inclusive package, and what the third party booking agent changed it to, was a European package. So we ended up having to pay for everything during our stay, and it was SO expensive! Drinks, food...everything was way overpriced. We stopped at the buffet the day we arrived, and they wanted to charge us almost $700 pesos per person. For a buffet. Yeah, no thanks. The pool area was nice, our kids loved it. We did not like that you had to be 16 to go in the hot tub (which is attached to the kids pool), makes no sense. They have a great beach, but the first 4 rows of beach loungers/huts is all reserved for their timeshare owners. Everything caters to the timeshare at this resort. I hated that they have a caged tiger on display. Nobody could really tell me why they have her there. We only ate at one of the a la carte restaurants which was the Italian place by the marina. It was very good, but again, very VERY expensive. The shops are convenient and a very short walk (some reviews have mentioned them being far away but that is not true at all), but OH MY GOODNESS is that grocery store ever out to lunch for prices! A small bag of cool ranch Doritos was 213 pesos (which works out to about $13 USD). The Mexican restaurant in the mall (AMA) was absolutely delicious. We stayed in a standard 1 bedroom suite and thought the room was comfortable and clean. Cleaning staff came every day.
Bodde her 3 netter i mars 2024
Svar fra The Management den 30. apr. 2024
Dear Mr. or Mrs. Catherine,On behalf of the Paradise Village Group, we would like to thank you for taking the time to let us know your comments regarding your recent stay.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.Therefore, we would like to apologize for any inconvenience that you might have experienced during your stay at Paradise Village Resort. Please rest assured that your concerns are being taken into consideration and we will do our best to address them and attempt to reduce or eliminate its occurrence in the future. We make a commitment to satisfy all members and their guest as best we can while balancing everyone's needs and desires. On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
VOLVERIA A HOSPEDARME CON USTEDES
Bodde her 3 netter i mars 2024
Svar fra The Management den 10. mai 2024
Estimado(a) Señor (a) Carlos, Gracias por tomarse el tiempo para completar nuestra encuesta y brindarnos sus comentarios y sugerencias con respecto a sus recientes vacaciones en Paradise Village.En primer lugar, muchas gracias por su preferencia en nuestro Resort durante sus vacaciones en México, y por sus muy buenas y positivas críticas, estamos muy contentos de ver que tenemos éxito en hacer que sus vacaciones sean agradables, este es nuestro objetivo principal satisfacer a todos nuestros huéspedes y socios.Esperamos darle la bienvenida en un futuro cercano, o en sus próximas vacaciones aquí en su "hogar lejos de casa".Cordialmente,La Gerencia.

8/10 – Bra

Anastasia og Coquitlam

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our recent stay. They had plenty of things for kids to sign out to play with like boogie boards, footballs/volleyballs. Too bad things like ice cream weren’t included in the all inclusive plan. Definitely should be considering at any other all-inclusive it would be. Put a damper on holiday when you always have to sign for things when bought all-inclusive. I feel like the property could adjust that to make the all inclusive experience better for guest.
Bodde her 7 netter i mars 2024
Svar fra The Management den 10. mai 2024
Dear Mr. or Mrs. Anastasia, On behalf of the Paradise Village Group, we would like to thank you for taking the time in completing our satisfaction survey.Your comments are most valued and will certainly be taken into account, as we strive to maintain and improve our goal of excellence in customer service and satisfaction at Paradise Village.On behalf of our entire team, we would like to thank you for your preference and loyalty and we look forward to making your future stay as pleasant and enjoyable as possible. Our goal at Paradise Village Resort is to create your “home away from home” experience!Cordially, The Management.

10/10 – Utmerket

Mason Blaine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful part of Nuevo Vallarta, next to the marina. Property is well kept, although it is getting older than some other places (30 years old for the original buildings), they do a great job with upkeep. It's not the Ritz, but it's not priced that way either. If you order from Expedia, be sure of what you are paying for. I was certain I selected all-inclusive, but Expedia did not follow through from their end. No fault to Paradise Village.
Bodde her 5 netter i mars 2024
Svar fra The Management den 31. mars 2024
Dear Mason,Thank you for taking the time to share us your comments and suggestions regarding your recent vacations at Paradise Village. First of all, thank you very much indeed, for your preference in our Resort Paradise Village while your vacation in Mexico, and for your very nice and positive reviews, we are very happy to see that we succeed in making your vacation a pleasant one, this is our main goal for our guests and members. We will look forward to welcome you in the near future, or your next vacation here in your “home away from home”.Warm regards,The Management.