Dear Caroline, Thank you so much for your review. I am delighted you had an enjoyable time with us and found the hotel cosy and appreciated the wonderfully central location of our hotel and all the shops, bars and restaurants which surround us. Thank you for choosing to stay with us on this occasion. The team and I very much hope we will have the pleasure of being able to welcome you back again soon. Kindest regards Chris Butler Hotel Manager

Dear guest, Thank you for your review score. We thank you for choosing to stay with us on this occasion and very much hope we can welcome you back in the future for an even better experience. Kindest regards Chris Butler Hotel Manager

Dear Torbjorn, Thank you so much for taking your time to leave us a review and rating. I am delighted that overall you enjoyed your stay with us and it was a pleasure to look after you. I truly hope that we will have the chance to welcome you back with us in the future. Kindest Regards Sabrin Daoud Operations Manager

Dear Guest, Thank you for taking your time to rate us. I am glad that overall you enjoyed your stay with us and I hope we will have the opportunity to welcome you back in the future. Kindest Regards Sabrin Daoud Operations Manager

Dear imstove, Thank you so much for providing a feedback for us. I will definitely share your lovely comments with our team! I truly hope you will stay with us again in the future. Kindest Regards

Dear guest, Thank you so much for your review. I am delighted you enjoyed your stay with us. Thank you also for your feedback with regards to breakfast and item suggestions. I will certainly share this feedback with our chef who I am sure will consider your ideas. Thank you once again for your review. I very much hope we have the pleasure of being able to welcome you back soon. Kindest regards Chris Butler Operations Manager

Dear guest, Thank you for your review. I am so pleased you enjoyed your stay with us and very much hope the team and I can welcome you back soon. Kindest regards Chris Butler Operations Manager

Dear guest, Thank you so much for your review. I am delighted you enjoyed your stay with us and very much hope we can welcome you back to Mercure Hotel Nottingham upon your next visit to the city. Kindest regards Chris Butler Operations Manager

Dear guest, Thank you very much for your review. As a hotel built in 1822 our rooms do come in various shapes and sizes. I am sorry that you foun d the room allocated to you to be on the smaller size. I hope on your next stay we provide you with a room that is slightly more spacious . The team and I very much hope we can welcome you back to Mercure Hotel Nottingham upon your next visit to the city. Kindest regards Operations Manager

Dear guest, Thank you for your review. I very much hope we can welcome you back soon. Kindest regards Chris Butler Operations Manager

Dear guest, Thank you for your review. I very much hope we can welcome you back soon. Kindest regards Chris Butler Operations Manager

Dear Guest, Thank you for your review. The team and I hope we can welcome you back upon your next visit to the city. Kindest regards Chris Butler Operations Manager

Dear Guest, Thank you for your review. The team and I hope we can welcome you back upon your next visit to the city. Kindest regards Chris Butler Operations Manager

Dear Mark, thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay with us and we hope to see you again in the future. Kindest regards, Joana Lopes Operations Manager

Dear Leigh,Thank you for your review.I am so pleased to see you had an enjoyable stay with us.We truly appreciate you having chosen Mercure Nottingham City Centre on this occasion and very much hope we can welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

Dear Ray,Thank you for your review score.I am pleased to see you had an enjoyable stay with us.The team and I thank you for having chosen Mercure Nottingham City Centre on this occasion and very much hope we can welcome you back again soon.Until next time. . .Kindest regardsChris ButlerGeneral Manager

Dear Magda, thank you for your score review. We are so pleased you enjoyed your stay with us and we hope to see you again in the future. Kindest regards, Joana Lopes Operations Manager

Good morning Jack,Thank you for your message.You messaged us asking for a refund because you didn't stay due to a family emergency. You emailed us saying you also couldn't call us because you had lost your phone. These were the reasons you claim you were unable to stay with us.For these reasons we informed you due to you not contacting us until the following day no refund would be given.Kindest regardsChris ButlerGeneral Manager

Dear Lisa,Thank you for your review score.This will assist us in our ongoing efforts to improve our product and service standards.We truly appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Bethany,I thank you for your review score.I am delighted our location was ideal for your time in the city.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

Dear Charlotte,Thank you for your review score.I am sorry we did not provide you with a more enjoyable stay.Your score will assist us in making any / all improvements required.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Philip,Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joana LopesOperations Manager

Dear Andrew,Thank you for your review.I am so sorry to hear you were disappointed with your recent stay with us.We are a hotel built over 200 years ago and for this reason our guests can only park at the nearby public car park. Lace Market car park is a 1 - 2 minute walk from the hotel. I am very sorry should this have been dissappointing to you.I am also sorry to hear your thoughts on our housekeeping standards. I appreciate you sharing this with me and will in turn share your feedback with the housekeeping team who will make any improvements where necessary.Your feedback is very well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Helen,Thank you for your review.I am very sorry should the work that is taking place have disturbed you. We do apologise. I am pleased our location was most ideal for your stay. The team and I are delighted to hear you would stay with us again, this is the best compliment a hotel could receive.We truly appreciate you having chosen to stay with us on this occasion and very much hope we do get to welcome you back in the future.Until next time. . .Kindest regardsChris ButlerGeneral Manager

Dear Kasra, thank you for your review. We are starting our renovation so we welcome your feedback. I do apologise if we fell short on your expectations. Thank you for staying with us. Kindest regards, Joana Lopes Operations Manager

Dear Natalie, thank you for your review and for your kind words. We are so pleased you enjoyed your stay with us. I will make sure to pass the feedback to Bruno and Peter. Thank you for staying with us and we hope to see you again in the future. Kindest regards, Joana Lopes Operations Manager

Dear Simon,Thank you for your review.I am so sorry your stay fell below expectations.We are indeed in a very lively location, surrounded by bars and nightlife. We are a popular choice for guests who wish to truly be right in the heart of this location and everything that surrounds us. I am sorry to hear our location came as an unwelcome surprise to you.I also apologise that the toilet seat issue was not identified. I will pass this feedback onto the maintenance team.We are as you will have seen, undergoing a refurbishment. We are starting on our facade with a refurbishment of all bedrooms taking place later this year. A lot of love is going into our 200 year old hotel this yeare.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.I am sincerely very sorry for the items found under the bed. I will be sharing this feedback with the team to ensure it is addressed and processes are put into place to ensure this does not happen again.I am also sorry to hear our vibrant and lively location caused you a disturbance.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Matt,Thank you for your review.I am so pleased to hear you had such an enjoyable experience with us and our location proved to be ideal for your time in the city.We appreciate you having chosen to stay with us on this occasion and sincerely hope we can welcome you back once again in the future.Kindest regardsChris ButlerGeneral Manager

Dear Kevin,Thank you for your review.I am so pleased you had such an enjoyable stay with us.We appreciate you having chosen Mercure Nottingham City Centre on this occasion.I sincerely hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

Dear Taismar,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion and sincerely hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.May I firstly apologies for any disappointment felt.With regards to Apple Pay, we have now changed our processes where the physical card does not have to be present. Previously this was not the case but we are now delighted to confirm this has now changed.The lift was out of order due to a guest misusing the lift. Naturally this was out of our control and unforeseen. The lift has been back and working many weeks ago but we do apologise this was not the case when you stayed with us prior to this fix taking place.We are located in the city centre and surrounded by bars and nightlife all around the hotel. I will ensure your feedback about soundproofing is shared with our owner to consider during the pending refurbishment taking place.Your feedback is well received and will be used in the best possible way to make any necessary improvements to our product and service standards.Kindest regardsChris ButlerGeneral Manager

Dear Phil,Thank you for your review and score.We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

Dear Daniel,Thank you for your review score.I am so pleased to see you had such an enjoyable stay.The team and I truly appreciate you having chosen to stay with us on this occasion and sincerely hope we will have the pleasure of being able to welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

Dear Daryl,Thank you so much for your review.The team and I are delighted to see you had such an enjoyable experience with us.We sincerely appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager

Dear John,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Amandeep,Thank you for your review.I am very sorry for the issue with the lift. This has been caused due to guest misuse which was out of our control and unforeseen. We apologise for any inconvenience caused to you.I am further very sorry should our prime central location have proven to have been nosier than expected.We appreciate you having chosen to stay with us on this occasion. Your feedback is well received.Kindest regardsChris ButlerGeneral Manager

Dear Andrew,Thank you for your review.I am sincerely very sorry for the issue with the lift, caused by guest misuse. This was unforeseen and our of our control. We are genuinely very sorry for any inconvenience caused to you.We are delighted your stay was otherwise enjoyable and thank you for your kind words about the team which I look forward to sharing with them.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Dylan,Thank you for your review.I am sincerely very sorry for the issue with the lift being out of order, due to guest misuse. This was unforeseen and out of our control, but we do sincerely apologise for any inconvenience caused.We are pleased you otherwise had an enjoyable stay with us.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Dan,Thank you for your review.I am sincerely very sorry to hear the room size fell below your expectations.I can see you actually chose to book our entry level room grade, a City Pad. This is our smallest room grade within the hotel.I do recommend our Privilege room and Suite which are our larger room grade and would provide the additional space you may require or desire.I thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Joanne,Thank you for your review.May I firstly apologise for any disappointment felt with your stay. I am genuinely very sorry for the lack of attention to detail with the standards of housekeeping in this room. We have various attendants and will ensure that the individual who service this room is provided with the necessary retraining and support to bring their standards back to where they should be. I thank you for bringing this to our attention.The team and I thank you for you feedback and for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.I am so pleased we had the opportunity to welcome you on this occasion and hope we can do so once again in the future.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.I am sorry to hear your choice of room proved to have been smaller than you may have expected. Our City Pad rooms and Standard King rooms are our smallest room grades. Our Privilege rooms and Suites are much larger and may provide the additional space you require or desire.As a hotel built over 200 years ago we do not have our own parking, but public parking is available less than a 2 minute walk from the hotel. We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.Our AC in the rooms is brand new state of the art units which were installed only 2 months ago. This is as quiet as AC will be I am afraid. Naturally, the faster the fan speed you choose the louder the unit will be to provide the speed chosen.We do have a range of room grades at the hotel with our Privilege rooms and Suites being the largest. I see you opted for our smallest room, a City Pad which is our entry level room grade.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Jonathan,Thank you for your review.I am sincerely very sorry to hear of your disappointment felt during your stay. I do apologise for any maintenance issues found that were not identified by the team prior to your arrival. I thank you for having brought them to our attention so I can have this investigated and fixed immediately.I further apologise should our location have proven to have been noisier than you had expected, being right in the middle of the night life district of the city centre.Your feedback is well received and we appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Benoit,Thank you for your review.As a hotel built in 1822, we do have some floors which are not completely flat. Nothing which is too severe but is common of a building which is over 200 years old.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear guest,Thank you for your review.I am very sorry to hear our location proved to have been noisier than you may have expected.As a hotel built in 1822, no 2 rooms are the same, even when comparing 2 of the same room grade against each other. This is the nature of a hotel build over 200 years ago.I thank you for your comments which are well received and thank you for having chosen to stay with us on this occsion.Kindest regardsChris ButlerGeneral Manager

Dear Andy,Thank you for your review.I am sincerely very sorry should the scaffolding and work we have taking place have impacted your stay negatively in anyway.I further apologise should our vibrant and lively location have proven to have been noiser than you had expected. Naturally we are unable to control the external noise from neighbouring businesses.Within each room a second set of towels can be found within the wardrive of the room. Our reception team are always available to provide more should any further towels be required.We do have a variety of room grades. I am sorry to hear the room grade you chose to book was our City Pad which is the smallest of our room grades. I can also see you were provided with a complimentary upgrade to the next room size above. The Standard King you received is still one of our smaller room grades but not as small as the one you had reserved. I highly recommend booking a larger room grade should size be of importance. Our Privilege rooms and Suites would certainly provide the additional space you require and desire.Your feedback is very much appreciated and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

Dear Stephen, thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are going through a refurbishment both for the outside and the inside of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kindest regards, Joana Lopes Operations Manager

Dear Magus,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager