Hoteller i Nord-Illinois

«Every minute we were there was excellent. The employees were wonderful, the food and drinks exceptional, and the room was perfect. Definitely will stay again.»

«Room was very nice and clean, staff was very helpful!! Thank you»

«The hotel is clean and the staff are welcoming. This is a nice hotel for a one night stay in Galena. While the property isn't fancy, it is nice. This property can rival any of the other chain hotels in Galena, if they offer the better rate.»

«They started laying carpet and had blocked the doorway. They were so helpful and very concerned about my safety. (I use a cane). They helped me get the luggage cart from the entry, over the blocked doorways and back out to the lobby after I had loaded it. The desk manager helped me take the cart akk the way to my car and helped me Unload it. He definitely went beyond with kindness. I am already booked in for my return trip home. Excellent halfway point between my friends home and mine.»

«The service is excellent, but the mattresses and sofa bed are in poor condition—the sofa bed is broken. The room is not worth the price I paid; it was an unpleasant experience. I would rate the person who handled our check-in 10 stars, but I would rate the customer service of the person at check-out as 4 stars.»

«Ok»

«Property was really quiet at night for being almost at full capacity. Room was very clean. Parking lot is small and can get full, but I think there is other parking close by. Easy access to road to downtown. Friendly staff.»

«Not clean»

«Property was dated but okay consideting the location. Nice, but unhelpful staff. Had to ask 4 times to activate our second key card, even then the staff didn't take enough interest to follow me to the room to make sure it worked. Light in the bathroom went out multiple times, which was doubly inconvenient given that the switch was on the outside wall. Yes, left totally in the dark in the bsthroom with no switch! Didn't ask the staff to check on it considering their prior disinterest. Breakfast ...

«Everything is wonderful, I just wish they have a better bed and softer blanket or sheets.»

«Easy to check in. Cute rooms and beautiful property. Staff was lovely.»

«Good parking. Poor cleaning, No good beds. Noisy»

«Breakfast was great on weekend but by Monday all muffins bagels cinnamon rolls were all gone Pool closed for cleaning Toilet too low not good for old people with bad knees»

«Very clean, friendly staff and wonderful breakfast. However, if you are a light sleeper the hotel is right next to train tracks and multiple trains went by throughout the night with loud horns and rumbling. I did not sleep well at all.»

«Pool and attached bar were nice»

«Everything was really good. I want to give a shoutout to Alaina who checked us in June 6 and also checked us out June 7. She is very friendly, knowledgeable and offered to help us if we had any questions or needed anything at all. She made us feel appreciated. Anyone who was a worker said hello with a smile as they saw us. Very nice staff at this property »

«A great stop on our way up north. The hotel was so clean and super easy spot to walk our dog around.»