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Anmeldelser av voco The Franklin New York, an IHG Hotel

3.5 out of 5
voco The Franklin New York, an IHG Hotel
164 E 87th St, New York, NY

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 356 av totalt 518 anmeldelser." "
Rangering på 8 − Bra. 125 av totalt 518 anmeldelser." "
Rangering på 6 − Grei. 17 av totalt 518 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 518 anmeldelser." "
Rangering på 2 − Forferdelig. 13 av totalt 518 anmeldelser." "

9,8/10

Renhold

9,8/10

Personale og service

8,2/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Gloria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Charming, clean hotel in a prime location. Walkable to restaurants, bakeries, shops, museums and Central Parks. Welcoming and helpful staff. Rooms are very small and AC worked but was very noisy.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Rosemary og Haddon Heights

Reiste med partner
Likte: Fasiliteter
We had a graduation nearby. Cute small old hotel that’s been completely refurbished. The room with two queen beds is really tight but everything is new and clean. Lots of cabs available. Walk to Central Park.
Bodde her 1 natt i mai 2024

8/10 – Bra

Doug

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kathleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stay was great
Bodde her 1 natt i mai 2024
Svar fra Tobo den 23. mai 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

gerard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great professional staff at the hotel, small room but functional, nice king bead, good location
Bodde her 8 netter i mai 2024
Svar fra Tobo den 23. mai 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay even better.

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Boutique hotel with character. Small rooms but smart with maximizing useful space. loved Jasmine at reception.
Bodde her 1 natt i mai 2024
Svar fra Tobo den 18. mai 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

Matthew

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
A gem of a small hotel. Professional staff. Clean and quiet. Wonderful location.
Bodde her 1 natt i mai 2024
Svar fra Tobo den 15. mai 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 – Utmerket

Rachel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is friendly & helpful. Room is nice and cozy.
Bodde her 1 natt i mai 2024
Svar fra Tobo den 8. mai 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Utmerket

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it!
Bodde her 4 netter i april 2024
Svar fra Tobo den 27. apr. 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay even better.

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Tobo den 27. apr. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Utmerket

Hilary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved how everything was so walkable. It was great being so close to Central Park and the reservoir as well as the museums.
Bodde her 3 netter i april 2024
Svar fra Tobo den 22. apr. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The host greeted me with welcome arms and made me feel very safe as a solo person staying for the night. Would recommend for anyone needing a cute place to stay in the area!
Bodde her 1 natt i april 2024
Svar fra Tobo den 20. apr. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

Eulalio og South Padre Island

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very near Central Park, museums and subway
Bodde her 4 netter i mars 2024
Svar fra Tobo den 6. apr. 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 – Utmerket

Alec

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really liked staying here! The rooms are small so be prepared for that, but it worked perfectly just as a place to crash for 3 nights as we were out exploring the city. Nice lobby area, the staff was super nice and helpful. Definitely would stay again!
Bodde her 3 netter i april 2024
Svar fra Tobo den 6. apr. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even bette

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Tobo den 6. apr. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Natxeli J

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and absolutely worth the price! Cozy, cute, and comfortable.
Bodde her 3 netter i mars 2024
Svar fra Tobo den 2. apr. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

Kylychbek

Likte: Renhold
Likte ikke: Personale og service
Bodde her 1 natt i mars 2024
Svar fra Tobo den 31. mars 2024
Hello,Thank you for choosing Voco The Franklin for your stay. We are honored to know you enjoyed your time with us and took the time to give feedback. We hope to welcome you back in the future. Take care.

10/10 – Utmerket

Maureen

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
Bodde her 8 netter i mars 2024
Svar fra Tobo den 30. mars 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Shelley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
Bodde her 1 natt i mars 2024
Svar fra Tobo den 26. mars 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 – Utmerket

Jack

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
Bodde her 3 netter i mars 2024
Svar fra Tobo den 26. mars 2024
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.

10/10 – Utmerket

Andrea

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They have the friendliest frontdesk staff and garage employees next door!
Bodde her 2 netter i mars 2024
Svar fra Tobo den 25. mars 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Utmerket

Theodore og Watchung

Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
Bodde her 1 natt i mars 2024
Svar fra Tobo den 17. mars 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Mary

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So convenient and reliable
Bodde her 2 netter i mars 2024
Svar fra Tobo den 16. mars 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
Bodde her 3 netter i mars 2024
Svar fra Tobo den 13. mars 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.

10/10 – Utmerket

Sharon

The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy. The young staff is very pleasant and friendly.
Bodde her 4 netter i februar 2024
Svar fra Tobo den 6. mars 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.

10/10 – Utmerket

David

Bodde her 1 natt i februar 2024
Svar fra Tobo den 3. mars 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Eileen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
Bodde her 5 netter i februar 2024
Svar fra Tobo den 27. feb. 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.

8/10 – Bra

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly and professional. Rooms were fine but very small.
Bodde her 2 netter i februar 2024
Svar fra Tobo den 26. feb. 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service. Apologies for any discomfort caused by the size of the room.We hope to welcome you back soon and we can make your stay even better.

10/10 – Utmerket

Lisa

Bodde her 1 natt i februar 2024
Svar fra Tobo den 20. mars 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 – Utmerket

Jessica

Bodde her 4 netter i februar 2024
Svar fra Tobo den 26. feb. 2024
Hello,Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay on UES.
Bodde her 1 natt i februar 2024
Svar fra Tobo den 24. feb. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

Michael

Bodde her 1 natt i februar 2024
Svar fra Tobo den 25. mars 2024
Thank you for staying with us. Great to know that you enjoyed your stay with us. We are happy to have been of service. Hope to have you stay with us again in the future and we can make your stay better.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Tobo den 19. feb. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Teresa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Franklin was a wonderful place to stay. The staff were so helpful, and kind. The hotel was very clean and although the rooms were small it was clean and comfortable. We loved the many shops, restaurants and neighborhood. We will certainly stay here again!
Bodde her 4 netter i februar 2024
Svar fra Tobo den 19. feb. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Susan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Found this comfortable hotel and stayed two nights. Helpful, friendly staff. Clean, well maintained rooms. Comfortable mattress and bedding. Recommend this hotel close to Mt Sinai hospital.
Bodde her 2 netter i oktober 2023
Svar fra Tobo den 14. feb. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

udean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the coziness of this hotel.The staff is always friendly and amazing.
Bodde her 1 natt i februar 2024
Svar fra Tobo den 19. feb. 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 – Utmerket

Robert

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was unique. The Rooms are small and big tight. The staff was great. The location was perfect… 5 stars!!!
Bodde her 2 netter i februar 2024
Svar fra Tobo den 12. feb. 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back in the future and your stay is even better.

10/10 – Utmerket

Philippe og Jupiter

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic location, close to Central Park and the Guggenheim museum… super friendly staff, nice old fashion hotel. Great value, can only recommend!
Bodde her 1 natt i februar 2024
Svar fra Tobo den 10. feb. 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 – Utmerket

Anna

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Parking is right there next to the hotel, which is super convenient. At the check in of the hotel they give you a large complimentary chocolate cookie and a coffee. It was my second time staying at this property. Would definitely stay again.
Bodde her 1 natt i januar 2024
Svar fra Tobo den 29. jan. 2024
Thanks for staying with us again. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We look forward to welcoming you back, take care.

10/10 – Utmerket

Alp

Bodde her 2 netter i januar 2024
Svar fra Tobo den 20. mars 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 – Utmerket

udean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It's one of my favorite places to stay. Very unique and cozy hotel.
Bodde her 1 natt i januar 2024
Svar fra Tobo den 23. jan. 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.

10/10 – Utmerket

Katerina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Tobo den 22. jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Trent

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We enjoyed this hotel. It was small but adequate. The bed was comfortable. The staff was very friendly and their recommendations for local bagels was spot on. Only c/o was the bathroom was tiny and the sink was about the size of a dinner plate. I recommend it for the location.
Bodde her 4 netter i desember 2023
Svar fra Tobo den 22. jan. 2024
Thank you for taking the time to tell us about your experience at Voco The Franklin NY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Bra

Francine

Reiste med familie
Bodde her 2 netter i januar 2024
Svar fra Tobo den 17. jan. 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Mark

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Tobo den 17. jan. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Utmerket

Jane

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean, friendly and helpful staff!
Bodde her 2 netter i januar 2024
Svar fra Tobo den 17. jan. 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Lisa

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Tobo den 17. jan. 2024
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Bra

Louisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Tobo den 17. jan. 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 – Bra

Fay

Likte: Renhold og personale og service
Bodde her 1 natt i januar 2024
Svar fra Tobo den 17. jan. 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 – Utmerket

Kerry og WEST WINDSOR

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice, tiny spot on breast area. Rooms are small but very comfortable and clean. Super nice front desk reception.
Bodde her 1 natt i januar 2024
Svar fra Tobo den 9. jan. 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.