Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 882 av totalt 1299 anmeldelser." "
10 – Utmerket
882
Rangering på 8 − Bra. 209 av totalt 1299 anmeldelser." "
8 – Bra
209
Rangering på 6 − Grei. 94 av totalt 1299 anmeldelser." "
6 – Grei
94
Rangering på 4 − Dårlig. 69 av totalt 1299 anmeldelser." "
4 – Dårlig
69
Rangering på 2 − Forferdelig. 45 av totalt 1299 anmeldelser." "
2 – Forferdelig
45
9,4/10
Renhold
9,0/10
Personale og service
9,0/10
Fasiliteter
9,2/10
Overnattingsstedets bygg og tilstand
9,0/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Verifisert reisende
19. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 4 netter i november 2023
Svar fra Gabby den 20. nov. 2023
We sincerely appreciate your business and your feedback. Your satisfaction is what drives us, and we hope to welcome you back for another outstanding experience!
6/10 – Grei
Lars
12. sep. 2023
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Moderne med fin beliggenhet - service trekker ned
Lars
Bodde her 3 netter i september 2023
Svar fra - Virgin Hotels den 15. sep. 2023
Takk for at du bor hos oss!
8/10 – Bra
Tone
Reiste med familie
1. aug. 2023
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Tone
Bodde her 9 netter i juli 2023
Svar fra Virgin NYC - Experience Team den 2. aug. 2023
Thank you for your review. We hope to have you back soon.
8/10 – Bra
Katherine
Reiste med partner
27. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property checks all the boxes, friendly staff, clean property, and well considered details in the rooms.
Katherine
Bodde her 1 natt i mai 2024
10/10 – Utmerket
Rana
Reiste med familie og små barn
27. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
G
Rana
Bodde her 2 netter i mai 2024
10/10 – Utmerket
Harshit
27. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property and location
Harshit
Bodde her 4 netter i mai 2024
6/10 – Grei
Michelle
Reiste med partner
27. mai 2024
Likte: Renhold og fasiliteter
For a 4 star hotel, I would recommend choosing other options.
1. Difficult to contact service from the room. Everything is through the app.
2. Requirement to spend $$$ to use the pool facilities (first time in my life - while being a guest).
3. Had to go to front desk on multiple times to gauge service (as recommended by their representatives by phone).
4. Watch your bill (charged something from the previous guest)
5. Room is tiny and uncomfortable moving around.
6. Bed is comfortable though.
7. Front desk and luggage service were wonderful.
Michelle
Bodde her 5 netter i mai 2024
10/10 – Utmerket
Yerainny
Reiste med partner
27. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing
Yerainny
10/10 – Utmerket
Monica
27. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Monica
Bodde her 2 netter i mai 2024
10/10 – Utmerket
Gustavo
25. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great time, staff was really nice, and the location was incredible.
Gustavo
Bodde her 3 netter i mai 2024
Svar fra General Manager den 26. mai 2024
Dear Gustavo, We are thrilled to read about your stay and how much you enjoyed our fantastic location as well as the exceptional service from our devoted associates! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review for Virgin Hotels New York; we look forward to hosting you again on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Claudia
Reiste med familie
24. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Der Blick aus dem Zimmer über die Stadt und auf das Empire State Building ist einzigartig. Auch vom Pool aus hat man einen fantastischen Blick auf das Empire State Building. Sehr freundliche Staff.
Obwohl das Hotel mitten in der Stadt liegt, konnten wir in der Nacht das Fenster geöffnet haben (31. Stock)
Claudia
Bodde her 4 netter i mai 2024
Svar fra General Manager den 25. mai 2024
Dear Claudia, Thank you for choosing Virgin Hotels New York for your recent visit to our area. We are thrilled that you loved our hotel and that the breathtaking views from your room and the pool helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we look forward to welcoming you again the next time you visit the area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
MINA
24. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The restaurant staff was very friendly‼︎
MINA
Bodde her 2 netter i mai 2024
Svar fra General Manager den 25. mai 2024
Dear Mina, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved the attentive and thoughtful service you received from our devoted associates, notably the restaurant associates. It was a pleasure serving you, and we look forward to your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Clare
Reiste med partner
23. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay! Our room was super modern and clean and had everything we needed. Was in a super convenient location too.
Clare
Bodde her 1 natt i mai 2024
Svar fra Denise Luna General Manager den 24. mai 2024
Dear Clare, Thank you for choosing us for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our location was perfect for your plans. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
10/10 – Utmerket
Endly
22. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Endly
Bodde her 2 netter i mai 2024
Svar fra Denise Luna General Manager den 24. mai 2024
Dear Endly, We appreciate you taking the time to leave your kind rating for Virgin Hotels New York. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We're excited to inform you that our Exhale Spa is now accepting reservations, and we hope you revisit soon!Sincerely,Denise LunaGeneral Manager
10/10 – Utmerket
Paris
22. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing view
Paris
Bodde her 1 natt i mai 2024
Svar fra Denise Luna General Manager den 23. mai 2024
Dear Paris, Thank you for choosing Virgin Hotels New York. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views. We are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
6/10 – Grei
William
21. mai 2024
Likte: Renhold, personale og service og fasiliteter
Overall the hotel is adequate One of the chairs was ripped and one of the legs was about to fall off. Also, probably the lowest quality mattress and pillows I have ever experienced at a hotel. But it’s reasonably priced and a good location.
William
Bodde her 2 netter i mai 2024
Svar fra GENERAL MANAGER den 22. mai 2024
Dear William, Thank you for being our guest and for your candid review. We are glad you loved our ideal location and found us of great value. However, we are sorry that you found your mattress and pillows to be uncomfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. Furthermore, we are also sorry you felt our property needed updating. We value all of your comments as we are continually striving to ensure a flawless visit for every guest. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Denise Luna,General Manager
8/10 – Bra
Barbara
Reiste med partner
20. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A nice, quiet room. Stylish. I would say that the housekeeping was a bit inconsistent - i had to ask for a refill of toilet paper and a set of wash clothes after the room was cleaned. Also, the floors of my room were not clean. But I would stay again for sure!
Barbara
Bodde her 4 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Barbara, Thank you for being our guest at Virgin Hotels New York and for your kind rating. We are pleased to know that you enjoyed some aspects of your stay and our well-appointed accommodations. Having said that, we have taken additional note of your comments regarding the housekeeping services and will share this with our team to ensure they are consistent in service delivery. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Rogelio og Miami
Reiste med partner
20. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at the Virgin Hotel. The rooms are comfortable and well-designed everything works perfectly, excellent condition and clean, the best, our breathtaking view to the Empire State.
The surroundings are not so nice but just one block away you'll be in a very nice area, with lots of restaurants and cafes. The staff members were great and very helpful, special thanks to Mark, he was amazing. Overall an exceptional stay!
Rogelio
Bodde her 3 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Rogelio, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly loved our location was ideal for your plans combined with our immaculate and relaxing accommodations with the amazing view. We appreciate you mentioning the attentive and thoughtful service from our devoted associates. We will surely share your compliments with Mark. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to your revisit soon!Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Ricardo
20. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Like the room and staff were wonderful at check in/out
Ricardo
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Ricardo, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are pleased to know that you loved our well-appointed accommodations in addition to the outstanding service you received from our courteous colleagues. For your next visit, we're excited to let you know that you can now reserve a spot at our serene Exhale Spa for some well-deserved relaxation. We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Jennifer
Reiste med partner
20. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Such a fun and hip spot with great amenities and design!
Jennifer
Bodde her 2 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Jennifer, Thank you for reviewing your stay at Virgin Hotels New York and for your perfect rating. We are thrilled to read that you loved our location along with the amenities we provide. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We hope to see you soon.Sincerely,Denise Luna,General Manager
8/10 – Bra
Zahra
19. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Zahra
Bodde her 3 netter i mai 2024
Svar fra Denise Luna General Manager den 23. mai 2024
Dear Zahra, Thank you for choosing Virgin Hotels New York. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Denise LunaGeneral Manager
8/10 – Bra
Angelo
Reiste med partner
19. mai 2024
Likte: Renhold og overnattingsstedets bygg og tilstand
The Virgin Hotels in Manhattan is a clean, well-decorated, and trendy Hotel. It has a nice terrace, rooms are brand new and clean. What requires work still is service in the dining and breakfast area. Service is slow; they only have one machine for espresso and cappuccinos, which does not keep up with customers' requests (I waited 30 minutes for an espresso, and the cappuccino could not arrive on time).
Angelo
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Angelo, Thank you for staying at Virgin Hotels New York and for your kind rating. We are pleased to know that you loved our spotless property along with the immaculate accommodations and roof-top terrace. However, we are sorry for any inconvenience caused due to the service issues you had in our on-site restaurant. We will share your comments appropriately and are grateful for your patience. It was a pleasure serving you, and we hope to welcome you back.Sincerely,Denise Luna,General Manager
6/10 – Grei
christopher
18. mai 2024
Likte: Renhold
christopher
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Christopher, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Denise Luna,General Manager
6/10 – Grei
Stacy
18. mai 2024
Stacy
Bodde her 3 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Stacy, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Perry
Reiste med partner
18. mai 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly, room was comfortable and well-designed.
Perry
Bodde her 1 natt i april 2024
Svar fra General Manager den 20. mai 2024
Dear Perry, Thank you for the outstanding review of your visit to Virgin Hotels New York. We are thrilled to read that you thoroughly loved the exceptional service you received from our courteous colleagues as well as our relaxing and well-appointed accommodations. It was a pleasure serving you, and we look forward to welcoming you back.Sincerely,Denise Luna,General Manager
8/10 – Bra
vincent og Toronto
18. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
vincent
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Vincent, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience at our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager
4/10 – Dårlig
robert
17. mai 2024
Low end hotel
robert
Bodde her 1 natt i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Robert, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Matheus
Forretningsreisende
16. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very cool hotel
Matheus
Bodde her 3 netter i mai 2024
Svar fra General Manager den 17. mai 2024
Dear Matheus, We are thrilled you had an excellent stay and appreciate the fantastic rating. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations! We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Maria
14. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Maria
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Dear Maria, Thank you for the great rating! We are glad you enjoyed your time here at Virgin Hotels New York. As you plan your next stay with us, we're pleased to announce that reservations are now available for our Exhale Spa. We look forward to your return.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Daland og Boynton Beach
14. mai 2024
Likte: Personale og service og overnattingsstedets bygg og tilstand
Daland
Bodde her 2 netter i mai 2024
Svar fra General Manager den 15. mai 2024
Dear Daland, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. We're excited to inform you that our Exhale Spa is now accepting reservations! It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
cheryl
13. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing Hotel with Amazing Staff!! Would definitely stay there again!!
cheryl
Bodde her 2 netter i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Cheryl, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you loved the exceptional service from our devoted associates and had a fantastic stay. We look forward to welcoming you back to our area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
ROBERT ISAAC og GUADALAJARA
13. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ecxelente servicio, mejor atencion
ROBERT ISAAC
Bodde her 3 netter i mai 2024
Svar fra General Manager den 15. mai 2024
Dear Mr. Isaac, Your kind comments and excellent rating are greatly appreciated by all of us here at Virgin Hotels New York. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Tiesha
13. mai 2024
Likte: Overnattingsstedets bygg og tilstand
Amazing stay
Tiesha
Bodde her 1 natt i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Tiesha, It is wonderful to know you enjoyed everything about your time at Virgin Hotels New York and that we exceeded your expectations. During your next visit to Virgin Hotels New York, don't miss out on the chance to book a session at our Exhale Spa, now open for reservations!Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Rus
Reiste med familie
13. mai 2024
Likte: Renhold, personale og service og fasiliteter
Thank you!
Rus
Bodde her 2 netter i mars 2024
Svar fra General Manager den 14. mai 2024
Dear Rus, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We are also pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise Luna,General Manager
6/10 – Grei
Rosilene
12. mai 2024
Rosilene
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Dear Rosilene, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Mark og Forestburgh
Reiste med familie
12. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice size room, great staff, terrific neighborhood
Mark
Bodde her 1 natt i mai 2024
Svar fra Denise Luna General Manager den 13. mai 2024
Dear Mark, Thank you for being our guest and for sharing your feedback with us. It is wonderful to read that we exceeded your expectations and that you were especially happy with your spacious accommodations. We also appreciate you mentioning our convenient location and devoted staff. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for us, and we are pleased to say that our Exhale Spa is now open for reservations, offering a tranquil retreat to enhance your next stay with us at Virgin Hotels New York.Sincerely,Denise LunaGeneral Manager
8/10 – Bra
Sinje
Reiste med partner
12. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Für NYC große Zimmer, sehr gemütliche Betten, gutes Restaurant, toller Blick von der Terrasse auf das Empire State Building, sehr zentrale Lage, gute Anbindung an die Metro, Lobby ist etwas klein, aber einige Sitzmöglichkeiten für kurzes Warten
Sinje
Bodde her 5 netter i april 2024
Svar fra Denise Luna General Manager den 13. mai 2024
Dear Sinje, Thank you for the generous compliments about our hotel and spectacular views. We are thrilled you enjoyed your stay at Virgin Hotels New York and are happy to read how much you liked your spacious room with great beds. We also appreciate you mentioning our prime location and excellent restaurant. We are glad we could be a part of your visit to the city, and we look forward to welcoming you again soon.Sincerely,Denise LunaGeneral Manager
4/10 – Dårlig
Angela
Forretningsreisende
11. mai 2024
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For a new hotel there’s a lot that did not work. In my room it was the TV, coffee machine and fire alarm (which randomly went off at 7am, in my room only). Additionally, the rooms are not “sound proof”. My neighbors had a party at 12am, and whilst reception did call and ask them to keep it down that just prompted them to be louder. I felt unsafe and had to request a room change, which I got but it was a downgrade. I received no discounts or credits for the inconvenience.
The only good thing was there was a very helpful and nice associate at the front desk.
Angela
Bodde her 2 netter i mai 2024
Svar fra Denise Luna General Manager den 13. mai 2024
Dear Angela, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. We are also sorry for the maintenance issues you faced in your room, and we will share your comments with our team to ensure those are fixed immediately. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Denise LunaGeneral Manager
10/10 – Utmerket
Jianping
11. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Modern and stylish consistent with what Virgin stands for and is known. Fantastic gym and yoga studio, and awesome view of Manhattan. Warm and efficient staff throughout.
Wished to enjoy the night charm at the Sky Lounge on the 39th floor
Jianping
Bodde her 1 natt i mai 2024
Svar fra General Manager den 12. mai 2024
Dear Jianping, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are thrilled to read that you loved our beautiful property along with the time utlizing our amenities and the amazing views. We appreciate you mentioning the exceptional service you received from our courteous colleagues. Thank you again, we look forward to welcoming you back on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Cindy Vu
10. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Only negative thing was the elevators. Be prepared to wait 10-15 minutes for one
Cindy Vu
Bodde her 4 netter i mai 2024
Svar fra General Manager den 11. mai 2024
Dear Ms. Vu, Thank you for choosing to stay at Virgin Hotels New York and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we want to apologize for the wait time you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Charlie
10. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. Great facility. Great bar..and martini makers!! Overall great friendly staff = great experience!!
Charlie
Bodde her 4 netter i mai 2024
Svar fra General Manager den 11. mai 2024
Dear Charlie, Thank you for the outstanding review of your stay at Virgin Hotels New York. We are thrilled to read that you thoroughly enjoyed our fantastic location in addition to the exceptional service from our devoted associates. We appreciate you mentioning the time utilizing our amenities. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Andrew
Reiste med familie
10. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of the best in NY
Andrew
Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mai 2024
Dear Andrew, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We're excited to inform you that our Exhale Spa is now accepting reservations, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Felix
9. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Felix
Bodde her 5 netter i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Felix, We are thrilled you had an excellent stay at Virgin Hotels New York, and we appreciate the fantastic rating. Our Exhale Spa is now welcoming reservations! We would love to have you enjoy a rejuvenating experience during your next visit.Sincerely,Denise LunaGeneral Manager
6/10 – Grei
Bertus
9. mai 2024
Likte ikke: Renhold
Bertus
Bodde her 4 netter i mai 2024
Svar fra General Manager den 11. mai 2024
Dear Bertus, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Albert Willem
Reiste med familie og små barn
9. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location (close to metro stations and a lot of interesting places on a walking distance), spectacular views from our room and cool interiors. Great beds. Nice staff and nice restaurant area including the outdoor terrace with a great view.
Albert Willem
Bodde her 8 netter i april 2024
Svar fra General Manager den 10. mai 2024
Dear Mr. Willem, Thank you for choosing Virgin Hotels New York and for your perfect rating. We are thrilled to read that you thoroughly enjoyed our convenient location as well as our relaxing accommodations with the amazing views from your room. We appreciate you mentioning our courteous associates and on-site restaurant. We look forward to welcoming you back for another stay.Sincerely,Denise Luna,General Manager
8/10 – Bra
Kristen
Reiste med partner
8. mai 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Larger rooms. Nice and modern hotel. The cleaning services were subpar and the friendliness of the staff fluctuated.
Excellent location!!
Kristen
Bodde her 4 netter i mai 2024
Svar fra General Manager den 9. mai 2024
Dear Kristen, Thank you for selecting Virgin Hotels New York and for your kind rating. We are pleased to read that you loved our spacious accommodations and our spotless property. We appreciate you mentioning our location was convenient for your plans. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We will work to address these inconsistencies and we greatly appreciate your valuable comments. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Bridgette
8. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My five star review says it all. My only criticism is having to pay a resort fee rather than including it in the price. I didn’t use any amenities because I stayed busy but you could plan a weekend trip and enjoy the spa, restaurants, and bars just in the hotel. I went to see a show on Broadway which was easy to get to
Bridgette
Bodde her 2 netter i april 2024
Svar fra General Manager den 9. mai 2024
Dear Bridgette, Thank you for choosing Virgin Hotels New York and for your excellent rating. We are pleased to read that you enjoyed our location was convenient for your plans and had a pleasant stay. However, we are disappointed that we did not meet all of your expectations. We appreciate you for sharing your concerns about not being able to make good use of the offered benefits with our destination fee. We will share your feedback with our team as we are committed to providing the best experience for our guests. We hope you will consider staying with us on your next visit to our area.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Fotini
Forretningsreisende
7. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great atmosphere, would definitely go back.
Fotini
Bodde her 1 natt i mai 2024
Svar fra General Manager den 8. mai 2024
Dear Fotini, Thank you for reviewing your stay with us at Virgin Hotels New York. We are delighted to read you enjoyed the atmosphere during your stay with us. It is wonderful to know you had such a positive experience and that you would consider returning in the future. We look forward to welcoming you back for another great visit.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Brehan Elizabeth
Forretningsreisende
7. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot.
Brehan Elizabeth
Bodde her 4 netter i april 2024
Svar fra General Manager den 8. mai 2024
Dear Brehan Elizabeth, Thank you for your outstanding review. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Virgin Hotels New York.Sincerely,Denise Luna,General Manager
10/10 – Utmerket
Elizabeth
6. mai 2024
Elizabeth
Bodde her 2 netter i februar 2024
Svar fra General Manager den 27. mai 2024
Dear Elizabeth, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Virgin Hotels New York. Our Exhale Spa is now welcoming reservations! We look forward to your return and wish you all the best with your future travels.Sincerely,Denise Luna,General Manager