Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. The Jazz trio are wonderful!

Hi Ozi. Thank you for staying at The Wallace. We are disappointed to read your impressions of your stay. We do not have issues with our hot water at the hotel, nor did we receive reports of the same on the first night which you stayed. Apologies if that did occur. You had specific room requirements that were not reserved, nor communicated to us until you arrived at the hotel, which we were glad to be able to accommodate at the last minute. That was also the reason that a suitable alternative room was not available. The Wallace has earned a reputation for phenomenal customer service as indicated on all review sites, including here. We regret that you did not feel the same way. Thank you for your feedback.

Thank you so much Stephanie. We are so happy to know you had a great stay.

HI Laurent. Thank you for staying at The Wallace. We appreciate all feedback as it is important to us to hear what our guests think. Your comments are unique and not what we tend to hear. While we do not offer room service, as most small boutique hotels do not, we do offer food service in our lounge, nightly, from 5PM to 12 midnight. In a city such as New York, you can also have practically anything delivered to your room via a delivery app 24/7 and we facilitate those deliveries daily. Your suite is suitable for up to 4 adults. We do not advertise a sofa bed. We appreciate you rating our service 4 star, as it matches our star category, and wish you a wonderful day. Thank you.

Thank you very much for the amazing review! It was an absolute pleasure accommodating your visit to New York City. Have a wonderful day!

Thank you, Faith we really appreciate it.

Thank you for the feedback

Thank you so much Andre, we appreciate it

Thank you so much Lise, we appreciate your business.

Thank you very much for providing an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you very much for taking the time to provide an amazing review. Your kind words are greatly appreciated. It was a pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you so much, we appreciate it.

Thank you very much for taking the time to provide an amazing review, and the kind words. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you Harry for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you, Manuela! We are glad to read you enjoyed your stay with us! We hope to be able to welcome you again soon!

Thank you so much Ms. Mitchell, we really appreciate your kindness.

Thank you so much John, we really appreciate it.

Thank you, Tammie! We are glad you enjoyed your stay with us and hope to see you again, soon!

Thank you, Miroslava! We are happy to read you enjoyed your stay and hope to be able to welcome you again!

Thank you, Frank! We are glad to see your rating and hope to see you again!

Thank you very much Rosie for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you very much Anna for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

Thank you very much Susan for taking the time to provide an amazing review. Your kind words are truly appreciated. It was a great pleasure accommodating your most recent visit to New York City, once again. We look forward to welcoming you back soon. Have a wonderful day!

Thank you very much Kathleen for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back. Have a wonderful day!

Thank you very much David for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

We apologize that we did not fully fulfill your stay. We will try to do everything possible to make your next visit better, we hope you will still choose us, and we can rectify the bad experience for you.

Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful day!

Thank you so much Jenine, we truly appreciate your kind words. apologies for any inconvenience in the lounge. your suggestion will be noted to management.

Thank you so much John for your kind words. We appreciate you.

Thank you very much Sylvain for taking the time to provide an amazing review. It was an absolute pleasure accommodating your most recent visit to New York City. We look forward to welcoming you back soon. Have a wonderful day!

Thank you so much Virginia, we really appreciate it.

Thank you very much for taking the time to provide an amazing review. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful week!

Thank you for the amazing feedback, we hope to see you more and make you a part of The Wallace Family.

Thank you very much Ralph for the amazing review. We look forward to welcoming you back soon. Have a wonderful day!

Thank you so much Lauren for taking the time to provide an amazing review. Your kind words will be shared with the team. We look forward to welcoming you back! Have a wonderful day.

Thank you Elizabeth for taking the time to provide an amazing review and valued feedback. Your kind words will be shared with the team. We look forward to welcoming you back. Have a wonderful day!

Thank you for your feedback we hope to see you again!

Thank you so much Lori for your feedback. We truly appreciate it and will definitely take it into consideration.

Thank you, Joel! We are happy to read that you enjoyed your stay and that you felt at home in our rooms. That is amongst the best type of compliment we can receive! We hope to see you again, soon!

Thank you, Scott! We are thrilled to see that you enjoyed your celebration weekend at The Wallace! We hope to be able to welcome you and your wife again, soon!

thank you so much Christine. We are so appreciative of your kind words.

Thank you so much for your kind words. we truly appreciate it. so sorry the stay wasn't perfect, we hope to welcome you back in the future.

Thank you so much, we appreciate it.

Hi Craig, thank you for staying at The Wallace and thank you for your kind words. We're thrilled to read that you enjoyed your stay and hope to be able to welcome you again!

Thank you so much for taking the time to provide an amazing rating. It was a great pleasure accommodating your most recent visit to New York City. Have a wonderful rest of your week!

Hi Sunita, thank you for returning to The Wallace and thank you for letting us know you've enjoyed your stay and the service we provide. We greatly appreciate you. We look forward to seeing you again!

Thank you, Santiago! We appreciate you staying at The Wallace and your kind words. We are happy to read that you enjoyed your stay and hope to be able to welcome you again!