Fasade – kveld/natt
Sjekk tilgjengelighet

Anmeldelser av The Baltic Hotel

3 out of 5
The Baltic Hotel
489 Baltic St, Brooklyn, NY

Anmeldelser

6,6
Rangering på 10 − Utmerket. 65 av totalt 308 anmeldelser." "
Rangering på 8 − Bra. 85 av totalt 308 anmeldelser." "
Rangering på 6 − Grei. 64 av totalt 308 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 308 anmeldelser." "
Rangering på 2 − Forferdelig. 52 av totalt 308 anmeldelser." "

7,4/10

Renhold

7,4/10

Personale og service

6,0/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Ronald

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Property good location for Barclays Center. Breakfast no toppings for bagels. Hot drink cups missing. Room 207: window bed outlet not working. Outlet near TV has something stuck in it. Nightstand is rickety needs a leg shortened. TV was unplugged so had to figure that out. Attention to details needed.
Bodde her 2 netter i mai 2024

8/10 – Bra

Brittney

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service and a comfortable room! I appreciated the delicious coffee and Brooklyn bagels in the morning. It really meant a lot that they made the continental breakfast time earlier for the guests running the Brooklyn Half Marathon. I did have a stained towel and a couple cobwebs in my room, but the convenient location and pleasant, helpful staff made up for it. I'd definitely stay here again!
Bodde her 2 netter i mai 2024
Svar fra Gamaliel General Manager den 20. mai 2024
Thank you for your feedback on your most recent stay. We would like to apologize for the towels and, and webs you found in your room. We will launch a full investigation into this issue and ensure that this will never happen again. I am very glad that you felt we were able to make up for this, and that we were able to accommodate you for your run in the Brooklyn Half. We will be looking forward to welcoming you in again.Thank you,

6/10 – Grei

Lisa

Likte: Personale og service
It was convenient for where we wanted to be. Kept kicking the bed frame. Sink is incredibly small. Showered was very nice.
Bodde her 2 netter i mai 2024
Svar fra The Baltic Team den 20. mai 2024
Thank you for your feedback on your most recent stay.

10/10 – Utmerket

Dwayne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great.
Bodde her 1 natt i april 2024
Svar fra Gamaliel General manager den 7. mai 2024
Thank you for your rating!

8/10 – Bra

Laura

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Small, but very clean. Comfortable bed. The walk to the hotel from the car (on-Street parking, about 4 blocks away) would have been a bit sketchy in the dark, but we took a different route coming and going. We were on the first floor, with a door to the outside, with a broken lock. At least there was a sliding lock at the bottom.
Bodde her 1 natt i mai 2024
Svar fra Gamaliel General manager den 7. mai 2024
Thank you for your rating! We will look into fixing the lock on the patio door right away. Thank you for your heads up.

2/10 – Forferdelig

Naomi

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Terrible
Bodde her 1 natt i april 2024
Svar fra Gamaliel General Manager den 1. mai 2024
Dear Naomi,Thank you for your feedback. We are truly sorry your experience with us was so poorly rated. I would like to learn more about your experience if possible. Please contact me at the Hotel.Thank you, and my sincerely apologies for anything that led to this review.

4/10 – Dårlig

Rick

Likte ikke: Renhold og personale og service
I asked for my room made up after I left for the day when I got back it was still dirty.
Bodde her 2 netter i april 2024
Svar fra Gamaliel General manager den 30. apr. 2024
We're so sorry we missed your room. We will launch an investigation into why your room was not made. We do apologize for this inconvenience and hope that we can make up for this on your next stay, should you find it in yourself to give us another shot.

10/10 – Utmerket

DERICK

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just elevator issues.
Bodde her 2 netter i april 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

6/10 – Grei

Alice

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra front desk den 24. apr. 2024
Alice,Thank you for your review. We are eagerly looking forward to welcoming you back

8/10 – Bra

Andre

Bodde her 1 natt i april 2024
Svar fra Gamaliel General Manager den 10. mai 2024
Thank you for your rating!

10/10 – Utmerket

Paolo

Bodde her 1 natt i april 2024
Svar fra Gamaliel General Manager den 10. mai 2024
Thank you for your rating!

10/10 – Utmerket

sonja

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mars 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

10/10 – Utmerket

Yohana

Bodde her 1 natt i april 2024
Svar fra Gamaliel General manager den 7. mai 2024
Thank you for your rating!

4/10 – Dårlig

Natalie og Kanata

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really wanted to give this hotel the benefit of the doubt but there were just so many problems. The bathmat in our room was dirty. There was one washcloth and it had a hole in it. The faucet and the shampoo dispenser holder were both broken. The person who checked us in apparently wrote the wrong room number down and so our room was given to someone else. Huge security break. Luckily the guest was honorable and immediately told them. Nothing was missing. Apparently there was a ton of confusion about which room we were in but no one r thought to call my cell phone? Or text? We had received texts prior to check in, so I know that was possible. My credit card run through the day we were supposed to check in even though it was a pay when you stay property. It was declined (as I knew it would be) and my partner had put his card down when we checked in. I didn’t notice the accidental charge till the next day and it caused a lot of stress. There was an extra $24 amenity fee which included bagels and yep you guessed it, they were stale and dry. The staff were generally nice but not at all professional except the guy who checked us out. This is run like a bad hostel not a hotel. Considering it was only $50 less a night than the Aloft - which was much closer to the subway - it was really not worth the money we saved. Honestly very disappointed.
Bodde her 2 netter i april 2024
Svar fra Gamaliel General manager den 16. apr. 2024
Thank you for sharing your feedback on your most recent stay with us. I would like to sincerely apologize for this situation. We hold guest security as our number one priority and will be launching a full investigation into this matter. We again would like to sincerely apologize for this. This is not the standard we hold ourselves to and we will have this corrected immediately.

6/10 – Grei

Bianca

Reiste med partner
Room 209 tv didn’t work at all. Shower water for “hot” was “cool”
Bodde her 1 natt i april 2024
Svar fra Gamaliel General manager den 15. apr. 2024
Thank you for leaving your feedback on your most recent stay, we will address this immediately.

6/10 – Grei

Mindy

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
It was just not very nice for the price we paid for it, very very tiny sink out side of the bathroom, sparse furniture, not very nice furniture, but the bed slept ok, we were warm and dry!
Bodde her 3 netter i mars 2024
Svar fra Gamaliel General manager den 9. apr. 2024
Dear Mindy,Thank you for leaving your feedback on your most recent stay with us! We are glad you enjoyed your stay with us. We are a minimalist boutique and try to offer as much as we can with the limited space in the rooms. We do hope we can welcome you in again and hopefully earn those last 2 stars on your review.Thank you,

6/10 – Grei

Jessica

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
There was an orange looking throw up spot in front of my door all weekend. They said they were going to clean it up and it never happened
Bodde her 2 netter i mars 2024
Svar fra Gamaliel General manager den 5. apr. 2024
Thank you for your feedback on your most recent stay with us. We are very sorry we weren't able to treat the bleach stain on the carpet during your stay. We were waiting for cleaning coloring dye to arrive to treat the spot. We have since treated the carpet and cleaned the bleach stain out. Our sincere apologies again for the delay in cleaning carpet. We hope you can give us a second chance at a first impression.

8/10 – Bra

catherine

Likte: Personale og service
Room was cozy and clean. The large map mural was a nice touch. The staff were friendly and polite. The price was reasonable. Would have loved a coffee station, desk, and more storage / hanging space for clothes.
Bodde her 9 netter i mars 2024
Svar fra Gamaliel General manager den 1. apr. 2024
Thank you for leaving your feedback on your most recent stay with us. We are glad you found your stay so accommodating. We are working on different lay outs in the rooms to maximize storage space for our guests. We hope that you visit again and get to experience the changes we are making. As for the coffee, we offer coffee and tea in our guest lounge from 7am-10pm, so we do not have coffee stations in the rooms.Thank you!

6/10 – Grei

Ben

Reiste med familie
Likte: Personale og service
Preis Leistung nicht gut
Bodde her 1 natt i mars 2024
Svar fra Gamaliel General manager den 1. apr. 2024
Thank your for your rating, we are sorry your found our price not in line with your expectations. We hope that you give us another shot and call us directly so we can work out the best price for you.Thank you,

10/10 – Utmerket

matthew

Bodde her 1 natt i mars 2024
Svar fra front desk den 24. apr. 2024
Thank you for your awesome score. We are eagerly looking forward to welcoming you back

8/10 – Bra

Tara

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra The Baltic Team den 13. mars 2024
Thank you for your rating!

10/10 – Utmerket

Katherine

Reiste med familie
Likte: Fasiliteter
Clean. Efficient. Comfortable. Great location. FRIENDLY and helpful staff.
Bodde her 3 netter i mars 2024
Svar fra Gamaliel General manager den 11. mars 2024
Thank you so much for your great rating and review! We hope to welcome you in again soon!

10/10 – Utmerket

Taylor

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
the exterior of this hotel is very pretty, once you get inside it’s very modern and clean. great bang for your buck. the rooms are small but it’s NY, can’t expect huge rooms.
Bodde her 1 natt i mars 2024
Svar fra The Baltic Team den 9. mars 2024
Thank you so much for sharing your feedback on your most recent stay with us! We are very happy to hear that you enjoyed your stay and found our hotel so accommodating. We hope to welcome you in again soon.

10/10 – Utmerket

Sara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i februar 2024
Svar fra The Baltic Team den 26. feb. 2024
Thank you for your rating!

4/10 – Dårlig

Clarence

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra The Baltic Team den 16. feb. 2024
Thank you for your rating, we hope to be able to earn a higher ranking from you on your next visit and hear about how we can improve.Thank you,

6/10 – Grei

Jeffrey

Likte: Renhold og personale og service
Svar fra The Baltic Team den 2. feb. 2024
Thank you for your rating!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Private stay in the heart of brooklyn
I enjoyed the stay. The deposit return was fast. The continental bagels and coffee were delicious and the room was clean and comfortable.
Bodde her 1 natt i januar 2024
Svar fra Gamaliel General manager den 29. jan. 2024
Thank you for your rating and great feedback! We hope that we are able to welcome you in again soon and hopefully earn the last 2 stars on your review.

10/10 – Utmerket

Listra Janice og Toronto

Bodde her 3 netter i januar 2024
Svar fra The Baltic Team den 24. jan. 2024
Thank you for your rating!

2/10 – Forferdelig

Maya

Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra Gamaliel General Manager den 17. jan. 2024
Thank you for you feedback. We hope you can give us a second chance to earn the last 4 stars on your rating.

8/10 – Bra

Leonard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Dayne den 26. des. 2023
Thank you for your rating!

8/10 – Bra

Carin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great bed and shower for two night business trip. Quiet and clean. Walk about 10-20 minutes to great restaurants. Not much in the immediate vicinity. Ton of construction in the area.
Bodde her 2 netter i november 2023
Svar fra Gamaliel General Manager den 8. des. 2023
Dear Carin,Thank you for leaving a review of your stay with The Baltic Hotel. We are glad to hear that you enjoyed your stay and found us so accommodating for your business trip. Our location does keep us nestled away from the hustle and bustle of the city but does allow for some unexpected peace and quiet when your ready to call it a night. Thank you again for review and rating and we hope that you visit us again soon.

6/10 – Grei

Beverly

Likte: Renhold og personale og service
Bodde her 3 netter i november 2023
Svar fra The Baltic Team den 29. nov. 2023
Thank you for your rating!

6/10 – Grei

Scott

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023
Svar fra The Baltic Team den 29. nov. 2023
Thank you for your rating!

8/10 – Bra

Cormac

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were great and really helpful. Rooms are quiet, bright, clean and pleasant though pretty small. There's a light breakfast (coffee, teas, pastries, oatmeal) available until 10am. Overall it's a cheap (at least for Brooklyn prices) and cheerful base to explore the city from.
Bodde her 4 netter i november 2023
Svar fra The Baltic Team den 20. nov. 2023
Thank you so much for your kind words and rating of your most recent stay with us! We hope the next time your find yourself in Brooklyn you remember your friends here at The Baltic and allow us to welcome you once more.

10/10 – Utmerket

Kimarnie

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I like the rustic modern style and the room was clean
Bodde her 1 natt i november 2023
Svar fra Gamaliel General Manager den 15. nov. 2023
Thank you so much for rating your most recent stay with us! We are so glad that you found your room so accommodating and clean!Thank you,

8/10 – Bra

Nicolas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
For a short visit, it was good. The room was very small, the bathroom had the lavatory outside, near to the bed. The breakfast is scarce. Overall, good location, great staff and good hotel for a 3 nights stay, maximum
Bodde her 2 netter i november 2023
Svar fra Gamaliel General manager den 13. nov. 2023
Thank you so much for leaving us a review of your most recent stay with us. Our room design is on the eclectic side with the sink outside of the bathroom. We tried to maximize the amount of space in bathroom to ensure our guests are comfortable. Our continental breakfast consists of coffee, tea and pastries is served every morning from 7am-10am. We are glad that you enjoyed your stay with us and hope that should you find yourself in another short stay in Brooklyn you allow us to welcome you in once more.Thank you,

10/10 – Utmerket

Emilie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra The Baltic Team den 13. nov. 2023
Thank you for your rating!

10/10 – Utmerket

Alexis

Bodde her 1 natt i november 2023
Svar fra The Baltic Team den 24. nov. 2023
Thank you so much for your rating!

8/10 – Bra

Jaime

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the shower
Bodde her 2 netter i november 2023
Svar fra The Baltic Team den 7. nov. 2023
Thank you for your rating!

4/10 – Dårlig

Dina og Edmonds

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Firstly, the staff is great here. Helpful & friendly, they are fantastic! But, look you get what you pay for here. The location is pretty far from anything. You have to walk about 7-10 min. to get to the subway. There's a few cute places within walking distance (highly recommend Anaïs & the other direction, Smith St Bagels). But the hotel location could be a bit off-putting to some. Warehouses/work shops & a sketchy area right next to it at the corner. This area felt ok safe, but I wouldn't recommend it, unless you're city-savvy. Now the hotel room itself. Whew. Guys, can't you shell out a bit for a little storage? Or even hooks could help. There is nowhere to put your suitcase, thus clothes littered our room. Only 1 verrrry small hanger area on the opposite side of the bed. The sink is in the bedroom & is super small, no counter or area to store toiletries; everything kept falling on the floor. The shower is extreeemly small & not much water pressure. Bed was comfortable. The room was remarkably quiet. If you are looking for an inexpensive place to just sleep (you are going to be busy everyday) & you don't mind a bit of sketch & walking (more than you already do in NYC), then go for it.
Svar fra Gamaliel General manager den 7. nov. 2023
Thank you for leaving feedback on your most recent stay with us. We understand that our minimalistic esthetic and design of the rooms are not for everyone and we are sorry that we missed the mark for your stay. We are at least glad you had a restful sleep while with us.Thank you again for your feedback, we will use this to continue to grow and learn.

10/10 – Utmerket

Maximilian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Gamaliel General Manager den 31. okt. 2023
Thank you so much for rating your most recent stay with us! We hope to welcome you back soon!

6/10 – Grei

Ricardo og Covina

Likte ikke: Overnattingsstedets bygg og tilstand
The staff was very friendly and was nice to accommodate us in a bigger room since we had a lot of luggage. However, our room’s AC wasn’t working and although we requested a fix it never was fixed. Our room was around 80 degrees throughout the night. It also seemed like they were running low on bath towels for each room. The bathrooms weren’t spotless clean but that’s why it’s a 3 star hotel I guess. The TV was very loud and the controller was broken as it didn’t allow us to lower the volume. The bolted lock wasn’t sufficient as it didn’t really lock our door. This hotel is ok if you’re on a budget but can be inconvenient since the nearest subway is 15 min away walking distance and surrounding areas don’t seem to be the safest at night. Pastries/oatmeal and coffee for breakfast in the morning and free drinking water all day. Would suggest the hotel to reconsider their safety measures and ensure the comfort of their guests by fixing air conditioning.
Bodde her 2 netter i oktober 2023
Svar fra Gamaliel General manager den 30. okt. 2023
Thank you so much for leaving feedback on your most recent stay with us. We are sorry that things seemed to go a bit off during your stay. We sincerely apologize for the bathroom not being thoroughly clean, we will certainly look into this and follow up with housekeeping.We will also be launching a full investigation into every aspect of the room that needs to be repaired, from the remote for the TV to the Air conditioner.We take all of our guests feedback very seriously and will be looking into all this to continue our growth and hopefully earn more stars on your next visit.Sincerely

2/10 – Forferdelig

Glen

Reiste med familie
Although we made our reservation months ago and received a clear confirmation from Expedia before our trip, The Baltic Hotel did not have a room for us when we arrived. Apparently they no longer take reservations through Expedia. Expedia did find us a replacement hotel in the same area, but it took some time.
Bodde her 1 natt i oktober 2023
Svar fra Gamaliel General Manager den 23. okt. 2023
Hello,We are sorry things did not go as planned. After some further research we were not able to find your reservation anywhere in our system, nor our partner portal. It seems the reservation was not sent to us. We do use this platform and still take reservations from them but it appears your reservation was never sent to our booking platform. We truly apologize for this inconvenience on our partners behalf. We are however glad they were able to find you another room and send the reservation to them.

10/10 – Utmerket

Kristina

Reiste med partner
Perfect location for Barclays Center, clean quiet neighborhood.
Bodde her 1 natt i oktober 2023
Svar fra The Baltic Team den 23. okt. 2023
Thank you for your rating and kind words!

6/10 – Grei

Carrie

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2023
Svar fra The Baltic Team den 17. okt. 2023
Thank you for your rating!

8/10 – Bra

Jeanette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Simple, utilitarian, no frills. Convenient to vibrant area of Brooklyn.
Bodde her 2 netter i oktober 2023
Svar fra Gamaliel General manager den 17. okt. 2023
Thank you so much for your rating and your kind words!

10/10 – Utmerket

Dasha vanessa Morales

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buen trato, lugar accesible y económico
Bodde her 3 netter i oktober 2023
Svar fra Gamaliel General manager den 17. okt. 2023
Thank you so much for your rating and your kind words!

4/10 – Dårlig

Scot

Bodde her 2 netter i oktober 2023
Svar fra The Baltic Team den 11. okt. 2023
Thank you for your rating and feedback, we're sorry things did not go as you hoped. We'll make sure to improve for next time.

4/10 – Dårlig

Fredric

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No thank you.
Let's start with the positives: The mattress exceeded our initial expectations, affording us a reasonably decent night's rest. However, the aspects that left much to be desired were notable. Firstly, the location of the hotel was somewhat questionable. While I never felt unsafe, the immediate surroundings consisted predominantly of graffiti-clad warehouse doors, which left an unappealing impression. The dimensions of the room were decidedly compact, and the choice of polished concrete for the flooring, while undoubtedly a trendy aesthetic choice, presented a slipping hazard. I experienced a near mishap while stepping out of the shower onto the slick surface, which, given the circumstances, could have resulted in a serious injury. The flooring seemed a accident waiting to happen. My initial concern emerged during check-in when a fellow guest inquired about the availability of toilet paper—a rarity in my hotel experiences. I have NEVER had to request toilet paper! This strange situation became more apparent upon reaching our room and discovering only one towel in the minuscule bathroom. In a rush to prepare for a show, I was compelled to share this single wet towel with my partner. When we approached the front desk for additional towels, we were shocked to learn that none were available. The hotel had recently severed ties with their laundry service provider and, astoundingly, had not yet secured a suitable replacement. While I do not own a hotel, I would imagine the smar
Bodde her 2 netter i oktober 2023
Svar fra Gamaliel General manager den 10. okt. 2023
Dear Fred Light,Thank you for leaving your feedback on your most recent experience with us. I would like to start by apologizing for the lack of towels and miscommunication had with our desk. We do in fact have a linen and laundry service active, but it seems our delivery of towels was very late on the date in question. We do sincerely apologize for this scenario in which you and your partner had to share a towel, we will launch a full investigation as to why there was only one towel in the room at check in. We will also be following up with our housekeeping team as to the note about our guest lounge looking un-vacuumed.Our rooms are on the more compact side, and to ensure adequate room the sink for all our rooms are on the outside of the bathroom by design, along with the open closet design and flooring. I will note however, that your feedback is heard and will be taken into consideration for future renovation and/or remodels.I again want to extend my sincere apologies for the inconvenience caused during your stay and want to thank you for bringing this all to my attention. We take all feedback from our guests very seriously and will be using this to continue to improve our service and learn.Sincerely,Gamaliel

4/10 – Dårlig

Arlene

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Random building adapted to be a hotel. Lacking design, ambience, lobby, etc. Has what feels like an improv counter as reception. No gym, no standard hotel facilities at all. No ice on all floors, need to go to basement. Small rooms with under average furniture, no phone for front desk, tv didn’t work, no bed cover (just sheets), only one towel (laundry problems), sink is next to the bed because it doesn’t fit bathroom. At least it was clean and A/C worked, which is why we stayed, but will never go back.
Bodde her 1 natt i oktober 2023
Svar fra Gamaliel General manager den 10. okt. 2023
Thank you for leaving feedback on your most recent stay with us. We always try to control our controlables and sincerely apologize for the lack of towels in your room. We will launch an investigation into why your room only had one towel at the time of check in. As for the bed coverings, our queen beds are fitted with a fitted sheet, 2 sheets and a duvet insert to make up the bedding. We will look into why there was not a fitted sheet placed on your bed. As for the sink, ice machines and gym, we are on the smaller side being a boutique hotel and offer ice and water in our guest lounge 24 hours and some weights at the front desk available upon request.I again would like to apologize for the inconvenience during you most recent stay but would like to thank you for binging this to my attention.Sincerely,Gamaliel