Terrasse/patio
Sjekk tilgjengelighet

Anmeldelser av Soho Grand Hotel

4.5 out of 5
Soho Grand Hotel
310 W Broadway, New York, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 659 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 176 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 48 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 37 av totalt 1007 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Per Rune

Likte: Renhold
Dyrt og bråkete, men bra beliggenhet
Bra beliggenhet, men altfor dyrt i forhold til standard. Også slitt og altfor mye bråk!
Bodde her 3 netter i oktober 2023
Svar fra Andrew den 14. okt. 2023
Thank you for your feedback. What is your email address? We would like to welcome you back in the future for a better experience.

10/10 – Utmerket

Madelene

Bodde her 3 netter i september 2023
Svar fra Gilbert den 19. sep. 2023
Dear Madelene,Thank you for your review. Happy to hear that you enjoyed your stay.Warm regards,Gilbert

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi hadde et veldig bra opphold, og kan anbefale hotellet!
Bodde her 5 netter i januar 2022
Svar fra Kay den 7. feb. 2022
Thank you for your review! We look forward to welcoming you back!

10/10 – Utmerket

Irina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The most convenient and loveliest of hotels in Soho, always a pleasure to stay, always our choice, huge thanks to all the staff who try very hard to make the entire process easy and seamless.
Bodde her 1 natt i mai 2024

8/10 – Bra

Carlos

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Bianca

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel in NYC
Bodde her 2 netter i mai 2024
Svar fra Alexis den 24. mai 2024
Aww, thank you so much! We have the best guests!Wishing you a safe holiday weekend. See you again in the near future.

8/10 – Bra

alison

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel, but generally dark in most areas. Entering at street level into a dark space with no direction that the lobby is on the next floor was unacceptable. Service at the lovely lobby bar was not up to the standards expected at this level hotel. Very slow and not crowded. Very nice room with a great view and amenities.
Bodde her 4 netter i mai 2024
Svar fra Alexis den 20. mai 2024
Thank you for staying with us and for sharing your feedback. We do appreciate it. Our reception desk is indeed located the next level up, we are so sorry to hear that no one was there to direct you to our reception desk. We will certainly share your experience with our Grand Bar and Lounge staff as well as we are always aiming to deliver the best service possible. Should you wish to return please reach out to us directly so that we can have the pleasure of making the arrangements.

10/10 – Utmerket

nikki

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I have stayed there over the years since its opening , at least 15 times. But for the last few years and since Covid,I have not , due to price mostly and to see other new hotels. The basic service was very good, definitely up a notch. Jose' , the doorman ALWAYS remembers us, which is amazing, and the whole door staff , especially is excellent. I like the jazz bar and I like the hotel lobby bar, although it has lost a little quaintness as it now is more like a nightclub at night as opposed to before, but I cannot hear it in my room on the 6th floor.
Bodde her 3 netter i mai 2024
Svar fra Alexis den 20. mai 2024
Thank you so much for taking the time to review your stay. We are happy that you've returned to us and that even though it has been years, Jose remembered you. That is amazing and we will be sure to share your kind words with our team. We still have the live jazz, the club room has always been around but has become more popular post covid.

10/10 – Utmerket

Man

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff. The Lounge restaurant needs a better menu and service. Same with the dinner, service was not very welcoming. The hotel staff was great!
Bodde her 6 netter i mai 2024
Svar fra Alexis den 20. mai 2024
Thank you for taking the time to review your stay. We are so sorry to hear of your concerns with our Grand Bar & Lounge and Soho Diner. We will be sure to share your feedback with both outlets. Thank you again, we hope to welcome you back soon!

6/10 – Grei

Jack

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Location was nice Other rooms had room service for breakfast and it didn’t get cleaned up until lunch time the next day
Bodde her 4 netter i mai 2024
Svar fra Alexis den 14. mai 2024
Hello, thank you for taking the time to review your stay. We are so sorry to hear that your breakfast was not cleaned up in a timely manner, our team is just a phone call away 24 hours a day ready and willing to assist and expedite all requests. We hope to see you again.

6/10 – Grei

Alberto

Reiste med familie
Likte ikke: Personale og service
Location was good
Bodde her 7 netter i mai 2024
Svar fra Alexis den 13. mai 2024
Thank you for staying with us. We would love to hear more details about your stay. Feel free to reach out to us anytime.

2/10 – Forferdelig

James

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a really disappointing stay at the Soho Grand. We arrived around midnight, to be told that our (prepaid) room was not available and that they could only offer a downgraded room. Since we were in New York for our wedding anniversary, we had booked a corner room at extra cost to enjoy the added luxury of views out over the city. Instead we were given a small, sad and poky room (room 1020) with one window looking out over the trash cans. The next morning, we discussed the room with the reception and they offered a reduction in the room rate of $180 per night and some food/beverage credit. We then had breakfast in the hotel. The order was forgotten about, and arrived after some prompting 45 minutes later. They comped the breakfast. In the light of day it turned out that the room itself had a number of problems. The shower door leaked on to the bathroom floor, on our second morning there was no hot water, the bedside table had not been cleaned and was covered in a sticky mess where presumably a drink had been spilled, and the blind was ripped. The rate for the room was $640 a night before the reduction applied to reflect the forced downgrade. But it wasn’t and could never be worth anything like that. If you’re considering staying here, I’d really suggest you look elsewhere.
Bodde her 2 netter i mai 2024
Svar fra Alexis den 6. mai 2024
We are very sorry to hear that this was your experience especially while you were celebrating such a special occasion. Our management team is here and willing to discuss with you further. We do hope that you will give us another chance to turn this experience around for you.

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We always stay at SoHo Grand when in NYC. Great location, dining options and friendly service.
Bodde her 2 netter i mai 2024
Svar fra Alexis den 6. mai 2024
Thank you so much! We look forward to welcoming you back to your Soho home

10/10 – Utmerket

james

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We always enjoy staying at the Soho Grand. It’s a great location for shopping and exploring Soho, TriBeca, and the East and West Villages. The bar is cool but often too busy to get a seat and guests don’t have priority. Lots of great restaurants and coffee shops nearby. Safe area!
Bodde her 4 netter i april 2024
Svar fra Alexis den 6. mai 2024
Thank you for staying with us and for taking the time to review your stay. Our bar does try their best to prioritize our guests. We highly recommend reservations on the weekends especially, our onsite concierge is happy to assist, we are also on Resy.com. We look forward to welcoming you back.

10/10 – Utmerket

Kent

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place
Bodde her 3 netter i april 2024
Svar fra Alexis den 6. mai 2024
Thank you so much! See you again soon hopefully!

8/10 – Bra

Nicole

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Location was great. Layout was a little different with lobby on second floor. Doorman were great, when they wanted to be. They picked and chose who to greet and open doors for and when. I also didn’t find there were very many amenities in the building if any that we were made aware of. Definitely don’t think this hotel is family friendly if that’s what you’re looking for. Nights tend to be more catered to the bar / restaurant / nightlife scene. Overall it was good for what we wanted out of our stay. Not budget, but not exceptional.
Bodde her 5 netter i april 2024
Svar fra Alexis den 1. mai 2024
We appreciate your feedback and will address with our team. We are very sorry if this was your experience. We do have a 24-hour fitness room, private dog park, 3 restaurants (one of which is seasonal) ice machines, onsite concierge and bicyles you can use during the spring/summer. Please feel free to reach out to us anytime if you'd like to revisit.

8/10 – Bra

Laurie

Bodde her 1 natt i april 2024
Svar fra Alexis den 20. mai 2024
Thank you so much for reviewing your stay. Our management team would love to hear more about your experience. Please feel free to reach out to us anytime! We would love to turn that 4 into a 5.

8/10 – Bra

Jeffrey og Paget

Bodde her 1 natt i april 2024
Svar fra Alexis den 20. mai 2024
Thank you so much for staying with us. We would love to welcome you back, feel free to reach out to us anytime so that we can wow you next time.

6/10 – Grei

THOMAS

Bodde her 1 natt i april 2024
Svar fra Alexis den 20. mai 2024
Thank you so much for taking the time to review your stay. Our management team would love the opportunity to hear more about your experience from you directly. How can we make your stay a 5?

2/10 – Forferdelig

Vishwas

Bodde her 2 netter i januar 2024
Svar fra Alexis den 15. mai 2024
It sounds like you had some concerns during your stay. Our management team would appreciate to hear about them in more detail. Please feel free to reach out to us anytime.

10/10 – Utmerket

Jennifer

Bodde her 1 natt i april 2024
Svar fra Alexis den 14. mai 2024
Thankyou! We appreciate you giving us a 5! We hope to welcome you back soon.

10/10 – Utmerket

PANAGIOTIS og Farmington

Bodde her 1 natt i april 2024
Svar fra Alexis den 13. mai 2024
Thank you so much for taking the time to review your stay! We hope to see you again soon.

10/10 – Utmerket

Mollie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great rooms with comfortable bed and blackout blinds. Would definitely stay here again!
Bodde her 2 netter i april 2024
Svar fra Alexis den 22. apr. 2024
Thank you so much! We look forward to welcoming you back.

10/10 – Utmerket

Jason

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Andrew den 21. apr. 2024
Thank you for the amazing feedback, Jason.

10/10 – Utmerket

Leslie

Bodde her 1 natt i april 2024
Svar fra Alexis den 9. mai 2024
Thank you so much for you taking the time to rate your experience with us. We hope to see you again soon!

10/10 – Utmerket

Pablo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent option in Soho. Good size rooms and great location.
Bodde her 3 netter i april 2024
Svar fra Alexis den 23. apr. 2024
Thank you so much! We hope to see you again soon.

10/10 – Utmerket

Brett

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great value
Bodde her 4 netter i april 2024
Svar fra Alexis den 15. apr. 2024
Thank you so much! Wishing you well, hope to have the pleasure of hosting your stay again.

10/10 – Utmerket

Dennis

Likte: Renhold og personale og service
Great Hotel. Great bar for a drink or breakfast. Dry friendly and accommodating staff.
Bodde her 2 netter i april 2024
Svar fra Gilbert den 15. apr. 2024
Dear DennisThank you for your review. Happy to hear you enjoyed your stay with us.

10/10 – Utmerket

Maggie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrific stay. Incredible staff in every role.
Bodde her 1 natt i april 2024
Svar fra Gilbert den 13. apr. 2024
Thank you for your comments and review.

10/10 – Utmerket

karla

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful stay at the soho grand. This place had much better customer service than our stay at the 1 hotel Brooklyn bridge. Leídy at the front desk helped a lot and everyone in the staff here was lovely and attentive.
Bodde her 4 netter i april 2024
Svar fra Alexis den 11. apr. 2024
Thank you so much! We will share your feedback with our team. We appreciate your kind words and look forward to welcoming you back.

8/10 – Bra

Evan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Alexis den 10. apr. 2024
Thank you so much for reviewing your stay. We would love to hear how we can turn that 4 into a 5. Please feel free to reach out to us anytime.

8/10 – Bra

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Alexis den 10. apr. 2024
Thank you so much for taking the time to review your stay. We would love to know how we could make it a 5 next time. Feel free to reach out to us anytime. Thank you for staying with us!

10/10 – Utmerket

Janet

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had lost my ID and they were very helpful in setting up getting my passport rushed to the hotel so I could fly out the next day. In addition they helped get me a coffee to go when the restaurant was packed. Jose and Lonny at the front were always friendly and accommodating. Love this hotel and it’s staff
Bodde her 2 netter i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for your review and for your shout out to Jose and Lonny! Happy that we were able to assist. Thank you again, we look forward to welcoming you back!

4/10 – Dårlig

Jodi

Bodde her 3 netter i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for taking the time to review your stay. We would like to hear from you directly for more details about your time with us. Please feel free to reach out anytime.

2/10 – Forferdelig

Jose

Reiste med partner
Likte ikke: Personale og service og fasiliteter
There was an extreme volume of music playing until 4am which made it impossible to get any sleep, followed by construction noise that started at 7am. Inadmissible for a $700 room that was not even spacious. Extremely dis considerate to guests.
Bodde her 1 natt i april 2024
Svar fra Alexis den 8. apr. 2024
We are are so sorry to hear that you had noise concerns during your stay. We would love to hear from you directly so that we may turn this experience around for you.

10/10 – Utmerket

Madeline og Long Beach

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super comfortable bed and nice sized room. Staff was friendly and welcoming. Bar on the lobby level had delicious cocktails. If you’re staying soon, request higher floor to avoid some noise from repair work being done.
Bodde her 1 natt i april 2024
Svar fra Alexis den 8. apr. 2024
Thank you so much for your great review. We look forward to hosting your stay again.

10/10 – Utmerket

Tonja og New orleans

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved this hotel
Bodde her 3 netter i mars 2024
Svar fra Alexis den 4. apr. 2024
Thank you so much.We look forward to welcoming you back.

10/10 – Utmerket

JR

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Alexis den 5. apr. 2024
Thank you so much for giving us such a great score!See you again soon.

10/10 – Utmerket

Dr Gary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent experience
Bodde her 3 netter i mars 2024
Svar fra Andrew den 3. apr. 2024
We appreciate the amazing feedback Dr Gary.It will be our pleasure to host you again!

10/10 – Utmerket

Sarah

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was a lovely vacay.
Bodde her 4 netter i mars 2024
Svar fra Alexis den 1. apr. 2024
So happy to hear that you enjoyed your vacay with us. We look forward to hosting you for the next one!

10/10 – Utmerket

Shelly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Andrew den 1. apr. 2024
We appreciate the positive review Shelly and look forward to having you in the future!

2/10 – Forferdelig

Rabia

Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loud - unhelpful staff
Bodde her 2 netter i mars 2024
Svar fra Andrew den 31. mars 2024
Hi Rabia,May we have your contact information to discuss your experience?

10/10 – Utmerket

Luis og Aventura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Alexis den 1. apr. 2024
Thank you so much for taking the time to give us a 5 out of 5! We hope to see you again soon.

10/10 – Utmerket

aindrais

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room is a little small, but large for manhattan. The hotel bar was packed on the weekend with a line outside. I think all the people in line would have done better to rent a room considering the price being so reasonable. I’m looking for excuses to come back
Bodde her 3 netter i februar 2024
Svar fra Andrew den 31. mars 2024
Hi Aindrais - we look forward to welcoming you back!

6/10 – Grei

Lindsey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a beautiful building. The King room was tiny and there was loud music playing somewhere in the hotel until 4 am on a Thursday night. I couls hear the bass on the 4th floor. Staff was amazing!
Bodde her 1 natt i mars 2024
Svar fra Alexis den 29. mars 2024
Thank you so much for taking the time to share your feedback. We appreciate your kind words regarding our stay and will share with our entire team. We are so sorry to hear that there was a factor that affected your stay. We would love to hear from you directly so that we can turn this experience around for you. Feel free to call our management team anytime. Thank you for staying with us.

8/10 – Bra

John

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very small rooms. Arrogant staff but competent.
Bodde her 1 natt i mars 2024
Svar fra Alexis den 29. mars 2024
I am so sorry to hear that your stay was negatively impacted. We would love to hear about this in more detail. Please feel free to reach out to anytime, we welcome all feedback.

4/10 – Dårlig

Lisa

Reiste med partner
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
I didn't like having to wait until after the check in time to get a room. Asked for an extra robe and umbrella and 5 hours later it still wasn't there. TV didn't work. Music was so incredibly loud near check in at night, you needed to yell in order for the people who work there could hear you
Bodde her 2 netter i mars 2024
Svar fra Alexis den 29. mars 2024
We are so sorry to hear that you did not enjoy your stay. We only wish that we could have had the opportunity to turn this experience around for you while you were still here. We have front desk managers onsite 24 hours a day, we would love to hear from you directly so that we may welcome you back.

6/10 – Grei

Aly

Likte: Personale og service
Although beautifully decorated, the hotel was incredibly dark all day all night. It is the ambiance the hotel is going for but, for me it was overkill.
Bodde her 3 netter i mars 2024
Svar fra Alexis den 29. mars 2024
Thank you so much for providing feedback. We appreciate it.

10/10 – Utmerket

Noelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome hotel and awesome location. Staff super helpful and friendly. Loved our trip to NYC and will return!
Bodde her 4 netter i mars 2024
Svar fra Andrew den 24. mars 2024
Thank you Noelle for the positive feedback. We look forward to hosting you in the future.

10/10 – Utmerket

Amy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Funky and fun
Bodde her 1 natt i mars 2024
Svar fra Alexis den 19. mars 2024
Thank you so much for your high rating of us!We hope to welcome you back again soon.