Suite (Allen) | Sengetøy i egyptisk bomull, sengetøy av topp kvalitet og minibar
Sjekk tilgjengelighet

Anmeldelser av SIXTY Lower East Side

4.5 out of 5
SIXTY Lower East Side
190 Allen Street, New York, NY

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 374 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 163 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 103 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 118 av totalt 1000 anmeldelser." "

8,2/10

Renhold

7,8/10

Personale og service

7,2/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked the balcony view. Really nice bedroom. However, there is loud music from the bar some nights. Still a great stay
Bodde her 6 netter i mars 2024
Svar fra Front Desk den 19. apr. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

6/10 – Grei

Laura og New Milford

Likte: Renhold og personale og service
I like that everything I wanted like coffee, snacks, etc. were with in walking distance. The staff was very hospitable! The only issue I had was that in order to get ice, I had to tell the front desk and a staff member would bring it to me. I never got the ice but other than that my stay was pretty ok. Nice and quiet.
Bodde her 1 natt i april 2024
Svar fra Front Desk den 19. apr. 2024
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

4/10 – Dårlig

dale

We were very disappointed. Hotel was accommodating trying to find a room that would better suited for my minor child but unfortunately there wasn’t any other rooms. It was 1030 pm and our room was vibrating from the club and heard the music. It was inhabitable for him. Upsetting birthday for him. checked out and was advised we would be refunded and to contact Expedia and tell them hotel is okay with it. This is not true we hear now. Need to pay first night
Bodde her 2 netter i mars 2024
Svar fra Front Desk den 2. apr. 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Sauna was broken the whole week we stayed.
Bodde her 6 netter i mars 2024
Svar fra Front Desk den 2. apr. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Sharona og Bronx

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean hotel in lower east side
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 30. mars 2024
I'm so pleased your stay with us was so enjoyable. Thank you for leaving this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Ann

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 28. mars 2024
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 – Utmerket

Breeyana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it
Bodde her 2 netter i mars 2024
Svar fra Front Desk den 28. mars 2024
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

8/10 – Bra

Danielle

Likte: Renhold og overnattingsstedets bygg og tilstand
Noisy
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 26. mars 2024
Thank you for leaving a review of your recent stay.

6/10 – Grei

Shekima

The property was ok it was loud and it smelled like weed all night
Bodde her 1 natt i mars 2024
Svar fra Front Desk den 19. mars 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 – Utmerket

Alfred

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Front Desk den 19. mars 2024
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

8/10 – Bra

Mandellas

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
I am a big fan of the Sixty brand of hotel so much so I would have been interested in membership if they offered it. This would be my third stay at Sixty LES. I actually fell in love with the Lower East Side because of this Hotel. The LES and Alphabet City, are now like a home away from home and 190 Allen Street was home base. The Hotel is dated now which is to be expected nothing remains new for long. I have such great memories of the hotel before covid. This last stay was extra special. It was my wife’s 50th birthday. We had a blast it was just unfortunate that the hotel we have come to love was not at its best. Upon arriving we noticed a difference as soon as we came through the familiar revolving doors. The staff were helpful but not cheerful. They had that I am just doing my job look not I am here to give you the Sixty boutique modern hotel service we were use to. When we got to our room (King suite) we noticed that the bed platform was damaged, the wood veneer on the cabinetry and shelving was full of abrasions and dings the closet’s hinges were loose some light switches didn't work. The signature illumination piece behind the bed had tape strip glue in some areas. We were put off at first, but the rain shower and the bathroom area were good. The rain shower is the best in downtown. It is an experience all on its own. The dark flooring and exposed cement ceiling are always a seller for me. I still love the room design. It just needs an upgrade.
Bodde her 5 netter i februar 2024
Svar fra Front Desk den 28. feb. 2024
Thank you Mandellas for being such a loyal guest. I'm sorry to hear that your visit to our hotel did not meet our standards. I will pass your notes to our Director of Operations and our Director of Housekeeping. I hope we can have you back again to show you a proper visit.

8/10 – Bra

Nafi

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Front Desk den 27. feb. 2024
Thank you Nafi for leaving us a review.

10/10 – Utmerket

Aaliyah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Better than expected! Staff were all very kind and helpful. Social club was fun & the gym is a decent size to get a good workout in. Only downsize was there was an issue with pipes which caused an obnoxious humming sound on and off.
Bodde her 2 netter i februar 2024
Svar fra Front Desk den 23. feb. 2024
Hi Aaliyah,I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

8/10 – Bra

Russell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Front Desk den 22. feb. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for leaving a review. I look forward to seeing you again soon.

2/10 – Forferdelig

tomoko Imade og granada hills

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It used to be kinda nice. Stayed here pre pandemic and it was good boutique hotel. clean, nice amenity, dark and chic. now it's just dark. ON TOP OF THAT, HOUSE KEEPING REMOVED my personal belongings from the room (a brand new shopping bag) and when I reported it to the front desk, they would "investigate it and report back. After a week, they are "still under investigation". It's a clear negligence on the staff, yet no apology or compensation for it.
Bodde her 5 netter i februar 2024
Svar fra Front Desk den 21. feb. 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. Our Director will reach out if he hasn't already, so we can resolve this matter personally.

10/10 – Utmerket

roderick

Bodde her 1 natt i februar 2024
Svar fra Front Desk den 20. mars 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Gabby

Bodde her 1 natt i februar 2024
Svar fra Front Desk den 20. mars 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Alex

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a fantastic stay at Sixty LES in the king suite. Beautiful lush and safe hotel. Highly recommend
Bodde her 1 natt i februar 2024
Svar fra Front Desk den 20. feb. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 – Bra

bjorn

Bodde her 1 natt i januar 2024
Svar fra Front Desk den 20. mars 2024
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

4/10 – Dårlig

Cynthia og coral springs

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This stay would of been wonderful but the walls are so thin my neighbor was screaming and it was like they were in my room. This happened both nights with the first night being the worst. I call reception twice and the guy wouldn’t stop yelling. His yelling and laughter woke me up all night until like 5am. I have never experienced such thin walls and I travel every week for work. Just for this, I would def not stay here again as sleep is extremely important to me.
Bodde her 2 netter i januar 2024
Svar fra James K - Director of Operations. den 24. jan. 2024
Hi Cynthia,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While we do have a noise curfew, it is never pleasant when a noisy guest disrupts the other guests. We would love to have you back so we can show you a better experience.

2/10 – Forferdelig

kelly maxim

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Nice staff
Svar fra Front Desk den 23. jan. 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 – Utmerket

Vivian og Cupertino

Bodde her 4 netter i januar 2024
Svar fra Front Desk den 20. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Jacob

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Never disappointed!
This was our 2nd time staying at Sixty LES and they did not disappoint. The room was very clean and spacious for NYC, the location is perfect (close to some of the best restaurants in the city), and the staff was always friendly! My family will continue to choose this hotel anytime we travel to the city
Bodde her 3 netter i januar 2024
Svar fra Front Desk den 12. jan. 2024
Hi Jacob,Thank you for your kind words. We can't wait to host you again.

10/10 – Utmerket

Ramon

Bodde her 1 natt i januar 2024
Svar fra Front Desk den 9. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

4/10 – Dårlig

Kayla

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
the employee at the front desk was trying to sell us an upgrade for $30, without us asking, when as a member of gold, it should be complimentary. after refusing the employee suggested it several times and it was very uncomfortable.
Bodde her 1 natt i januar 2024
Svar fra Front Desk den 9. jan. 2024
Hi Kayla,I'm so sorry our agent was overly pushy about an upgrade. I double checked with Expedia, and we were not notified about your status with them. Normally when available we do offer a comp upgrade. I have spoken with our Front Desk Manager and hope this experience does not prohibit having the change to host you again.

6/10 – Grei

Winnie

Likte: Renhold
Bodde her 5 netter i desember 2023
Svar fra Front Desk den 9. jan. 2024
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. I hope we have a chance to host you again.

10/10 – Utmerket

Andres

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is so incredible at this property, Danielle at front desk is Awesome so helpful from check in to extending our stay to helping me in parking car to unload my baby boy etc. I enjoyed this property, and the value is there. Thanks!
Bodde her 3 netter i desember 2023
Svar fra Front Desk den 9. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Adam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff! Shout out for Nazar at the front desk who was particularly welcoming and helpful!
Bodde her 7 netter i desember 2023
Svar fra Front Desk den 9. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Tanya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 9. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Leslie og carpinteria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i november 2023
Svar fra Front Desk den 9. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Crystal

Bodde her 2 netter i desember 2023
Svar fra Front Desk den 23. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

10/10 – Utmerket

Juan

Bodde her 4 netter i desember 2023
Svar fra Front Desk den 3. jan. 2024
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

2/10 – Forferdelig

Alexx

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love nyc. I regularly travel there for work. I have NEVER been more disappointed in a hotel, especially for this price point. I ended up only staying one night of my 5 nights booked, and paid around $550 for a single night in hell. The building is dirty and the “modern” features are cheap, often broken, and not even aesthetic. The pool and all amenities are closed. There is no water or ice. The bathroom is connected to the bedroom in a bizarre way that does not provide any privacy for you/travel companions. It is incredibly loud in the room due to the elevator, hallway noise and poor insulation to the outside. The view is far from attractive from the hotel. I actually hated this place in every way except the bed was decently comfortable. Don’t stay here.
Bodde her 5 netter i desember 2023
Svar fra Front Desk den 3. jan. 2024
Dear Alexx,I'm extremely sad to hear that your experience at our hotel did not meet our standards. While our outdoor pool does have seasonal hours of operation all our other hotel amenities, such as the gym and the sauna are available 24/7 - 365. I'm very sorry we failed to fully inform you. If you care to discuss these issues please reach out to Director of Operations; James at the hotel directly.

10/10 – Utmerket

Rocdessa

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My friends and i had a great experience at Sixty Les. Would recommend.
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 29. des. 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Aszur

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Front Desk den 28. des. 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 – Bra

Ashley

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 28. des. 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

8/10 – Bra

Erika M og Billerica

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
love the lower east side! First time staying at a Sixty property! The staff at check in was super fast and friendly. The room was nice/ shower was great! Had a couple drinks with friends at the restaurant bar and enjoyed all the activity the club was bringing in! I'd definitely stay here again. Also, as we arrived, a parking spot opened up right in front of the hotel! Bonus! free parking on Sunday! Walked right in! no fee!
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 28. des. 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. We have made great strides to improve our guest's experiences. I look forward to seeing you again soon.

10/10 – Utmerket

Ryan

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Front Desk den 19. des. 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

10/10 – Utmerket

Christopher

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable and awesome
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 19. des. 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

2/10 – Forferdelig

Shytina

Bodde her 2 netter i desember 2023
Svar fra Front Desk den 6. jan. 2024
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

8/10 – Bra

Leonie

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Good spot very nice. Pumping music from the bar. So be happy with the vibe if you want to sleep.
Bodde her 1 natt i desember 2023
Svar fra Front Desk den 19. des. 2023
I'm sorry to hear that your visit to our hotel did not meet our standards. We have made great strides to improve our guest's experiences. Including a major renovation to our nightclub where we installed noise dampening insolation to prevent guest disruption. I hope we have a chance to host you again.

6/10 – Grei

zheng

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The room is big and clean, and the location is also perfect. But the noise at the social club inside the hotel keeps me from sleeping till 2 AM. It is not suitable for my meeting the next day. The guy at the check-in was timid and wouldn't say extra words to me, so I did not know the hotel offered $10 credit daily from the Mimbar, and there is a spa, etc. There is one day when the water turns yellow and I have no shower in the morning, The hotel only credits 4 day experience fee but still charges me one day ( even though I don't have any experience ).
Bodde her 5 netter i desember 2023
Svar fra Front Desk den 19. des. 2023
Hi Zheng,I'm so pleased you enjoyed our rooms. While we did have a plumbing issue during your stay, I'm pleased to say that the issue was quickly resolved and all guests had hot water by 8am. The guest experience fee which is similar to a resort fee or a facility fee, and provides access to the gym, wifi, and local phone calls.

8/10 – Bra

Anna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Front Desk den 19. des. 2023
I'm so pleased your stay with us was so enjoyable. I look forward to seeing you again soon.

6/10 – Grei

Patricia

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Poor lighting in my room, no coffee/tea service. Only had espresso. No luggage stand, I had to leave my luggage opened on the floor which was very cumbersome. Shower was hard to figure out and I never did figure out how to set the alarm clock. The Hotel was going for the Modern look but neglected to take into consideration ease of use. I would not stay here again.
Bodde her 5 netter i desember 2023
Svar fra Front Desk den 19. des. 2023
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.

10/10 – Utmerket

Ruben

Bodde her 5 netter i desember 2023
Svar fra Front Desk den 19. des. 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Noisy and deposit is a joke
Noisy social club next to our room $450 deposit is extremely unreasonable and limited spending while in the city
Bodde her 3 netter i november 2023
Svar fra Front Desk den 5. des. 2023
I'm sorry to hear that your visit to our hotel did not meet our standards. Our incidental hold of 150 per night is set to cover minibar items and at as a security deposit. I hope we have a chance to host you again.

10/10 – Utmerket

Tom

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the second time my family and I stated at Sixty LES. They loved the location and room so much, they wouldn't let me look at other places.
Bodde her 5 netter i november 2023
Svar fra Front Desk den 1. des. 2023
Thank you for taking the time to write such a stellar review of your stay with us. We hope to see you again soon.

2/10 – Forferdelig

Valerie

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Front Desk den 30. nov. 2023
Valerie,I'm sorry your stay with us did not meet our standards. We would love to hear what went wrong so we can do better.

8/10 – Bra

Elvin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jimmy at the front desk was very helpful and is easy to talk with. He was very knowledgeable about the hotel.
Bodde her 1 natt i november 2023
Svar fra Front Desk den 28. nov. 2023
I'm so pleased your stay with us was so enjoyable. Thank you for writing this amazing review. I look forward to seeing you again soon.

6/10 – Grei

Gemini

Reiste med familie
Likte: Personale og service
Sixty LES was not as luxury as it claims to be. First let me say the staff were LOVELY. They were so nice and extremely helpful. The young man who held our luggage before checkin so we could explore the city was so sweet and the front desk lady was kind. The interior of the hotel is beautiful in the lobby and the restaurant area but my room left much to be desired. All of the furniture was very much worn with obvious wear and tear and even scuff marks on the wall. The desk could have used a wipe down and the leather overlay of the desk chair was cracking and peeling on the back. And there was a small tuft of long blonde hair on the carpet which clearly wasn't mine as I have dark brown hair. My mom had stayed here previously for New Years and boasted about it so when I wanted to do a quick trip to NYC she recommended it. I think their saving grace was that amongst the few small special requests I put in for my reservation, the only one they honored was giving me a high floor room with an amazing view. I know special requests aren't guaranteed so I was grateful for that but a personal touch to the room would have been nice. My mom said they put a welcome message on her tv screen during her stay & I did not receive that. Our room was also RIGHT in front of the elevator so once we were in for the night, we listened to people coming in and out of the elevator until we fell asleep. Might come back but would definitely opt for an upgraded room, hopefully for a better experience.
Bodde her 1 natt i november 2023
Svar fra Front Desk den 28. nov. 2023
I'm extremely sad to hear that your experience at our hotel did not meet our standards. If you care to discuss these issues, please reach out to the hotel directly. I would appreciate knowing more about how we failed so we can do better for your next visit.