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Anmeldelser av Residence Inn by Marriott New York Manhattan/Times Square

3.5 out of 5
Residence Inn by Marriott New York Manhattan/Times Square
1033 Avenue Of The Americas, New York, NY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 506 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 361 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 75 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 36 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1001 anmeldelser." "

8,6/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk beliggenhet i midtown.
Bodde her 6 netter i mai 2019
Svar fra Front Office Manager den 26. mai 2019
Dear Guest, thank you for taking the time to post this fabulous review. We are delighted to read you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay a great one. We hope to be of service the next time you are in New York City. Coral Castillo, Front Office Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2019
Svar fra Front Office Manager den 18. apr. 2019
Dear Guest, thank you for choosing Residence Inn New York Manhattan/Times Square and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Coral Castillo, Front Office Manager

8/10 – Bra

Tiffany

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel room was clean. Some staff is friendly. Noisy at night due to elevator but everything else was ok.
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear Tiffany, Thank you for your kind feedback on your recent stay at Residence Inn New York Manhattan/Times Square. Our team takes immense pride in providing excellent service and creating a fresh and inviting atmosphere for all our guests. We have shared your concerns regarding elevator noise with our team as part of our commitment to providing exceptional experiences. We look forward to welcoming you back for a more pleasant stay!Fatoumata CamaraOperations Manager

8/10 – Bra

Akshata

Reiste med familie
Reaching the breakfast area every morning is a task. Also, pretty basic breakfast and none to limited options for vegetarians.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear Akshata, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your review. While we are glad your overall experience was pleasant, we apologize for the inconvenience you faced regarding the breakfast experience. We take your concern seriously and will address the breakfast offering to ensure a more diverse and fulfilling experience for our guests. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

8/10 – Bra

weirong

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Good
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear weirong, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit New York City.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Marivic

Reiste med familie
Close to every thing. Staff are nice, approachable and helpful
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear Marivic, We are flattered by your generous review of Residence Inn New York Manhattan/Times Square. It is very kind of you to compliment our location and recognize our devoted staff for their hospitable service. We'll share your compliments with our team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we look forward to welcoming you again whenever your travels bring you back to New York City.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Warlyn Giboyeaux

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy acogedora y tranquila
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear Warlyn Giboyeaux, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad you loved the comfort and the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Fatoumata CamaraOperations Manager

10/10 – Utmerket

stephane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear stephane, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

8/10 – Bra

Stephen

Reiste med partner
Likte: Renhold og personale og service
Hotel room was really nice, large room with small kitchen and settee. Breakfast ok. Nicely located on 6th Ave near Bryant park. Reasonably priced for mid-town. NY has sadly changed though for the worse since I was last there 9 years ago - significant problems with homeless, drugs etc.
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 27. mai 2024
Dear Stephen, Thank you for making Residence Inn New York Manhattan/Times Square a part of your travel plans. We're glad you enjoyed your stay and loved our spacious room with a small kitchen and settee. It's also great to know that our proximity to Bryant Park worked well for you and that you found our price reasonable. We understand your concerns about the changes in New York City over the years, and we assure you that we take the safety and comfort of our guests seriously. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future.Fatoumata CamaraOperations Manager

8/10 – Bra

jonatan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing I’ve noticed was the wifi which it was not that good.
Bodde her 8 netter i mai 2024
Svar fra Operations Manager den 26. mai 2024
Dear jonatan, Thank you for staying with us and for sharing your comments. We're glad you enjoyed your stay overall, but we apologize for the inconvenience with the Wi-Fi. We understand how frustrating such issues can be and will address this promptly to improve our guests' experience. It was a pleasure hosting you, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

8/10 – Bra

Reina P

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 27. mai 2024
Dear Reina P, Thank you for the great rating! We are glad you enjoyed your time here at Residence Inn New York Manhattan/Times Square. We look forward to making many more great memories with you anytime your travels bring you to New York City.Fatoumata CamaraOperations Manager

6/10 – Grei

Gary

Likte: Personale og service
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 27. mai 2024
Dear Gary, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience that exceeds our guests' expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back for a much more satisfying experience.Fatoumata CamaraOperations Manager

10/10 – Utmerket

FRITZIE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 26. mai 2024
Dear FRITZIE, Thank you for taking the time to leave your rating! We're thrilled you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We look forward to hosting you again soon for another great experience. Fatoumata CamaraOperations Manager

6/10 – Grei

Stephen

Reiste med partner, Forretningsreisende
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
We expected a more modern room like other residence inns have been. These rooms haven’t been renovated in a long long time.
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 24. mai 2024
Dear Stephen, Thank you for staying with us and for reviewing your time at our hotel. We apologize that our rooms did not meet your expectations, and we're grateful for your input regarding the need for updates. We understand that your experience falls short of the high standards we aim to provide, and we will use your feedback to implement necessary improvements. While we know that this stay did not meet your expectations, we hope you will reconsider and give us another opportunity to provide you with a refreshed and more enjoyable stay in the future. Fatoumata CamaraOperations Manager

10/10 – Utmerket

Nita og Saginaw

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient location. Staff was exceptional. Always had a smile on their faces and always willing to help with anything we needed.
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 24. mai 2024
Dear Nita, Thank you for your kind words! We're delighted to read that you found our location convenient and our staff exceptional. Providing exceptional service and ensuring our guests feel comfortable and well-cared for are our top priorities, and we're delighted that our staff exceeded your expectations. Your satisfaction is our greatest reward, and we can't wait to welcome you back to Residence Inn New York Manhattan/Times Square for another enjoyable visit.Fatoumata CamaraOperations Manager

8/10 – Bra

Yareli Dominguez

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Have a great stay, staff was really nice.
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 23. mai 2024
Dear Yareli Dominguez, We are glad our service and accommodations exceeded your expectations! We strive to deliver great hospitality every day, and we thank you for taking the time to acknowledge our efforts. We look forward to welcoming you back to the Residence Inn New York Manhattan/Times Square!Fatoumata CamaraOperations Manager

10/10 – Utmerket

Dhilip

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very easy to travel around from here.food was fantastic.hotel amenities were excellent.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Dhilip, Thank you for including Residence Inn New York Manhattan/Times Square in your travel plans! We're thrilled you enjoyed your stay and found it easy to travel around from our location. It's also great to know that you loved our food selection and the amenities provided. Thank you for your generous comments, and we look forward to your next visit.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Chrisi-ann

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the property its clean excellent customer service location is perfect.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Chrisi-ann, Thank you for staying with Residence Inn New York Manhattan/Times Square and for sharing your review! We're thrilled that you had a great time and found our location perfect for your needs. It's also great to know that you were satisfied with our clean accommodation and hospitable team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.  Fatoumata CamaraOperations Manager

8/10 – Bra

Helen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Helen, We are delighted you enjoyed your stay, and we appreciate you taking the time to share your review. It was a pleasure having you as our guest, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The staff was excellent and super friendly. The valet parking was convenient, but subway travel is plentiful and sufficient: No need to have a vehicle if visiting the boroughs. The location is excellent for wanting to be just a quick walk from Time Square without having to walk through people to get in and out of the hotel. The facility and room were clean, but it could use some updating/minor repairs. The kitchen had a full fridge, silverware and dishwasher. Great for bringing in food and saving a bit from eating out. Overall, a great stay.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Robert, Thank you for reviewing your recent stay and highlighting some of our hotel's wonderful features. Your kind words noting your satisfaction with our excellent team and convenient valet parking are most appreciated. It's also great to know that our prime location near Times Square was ideal for your stay and that you found the room clean and well-equipped. Moreover, your feedback regarding the need for minor updates is well noted for future enhancement. It was a pleasure hosting you, and we look forward to your next stay at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Jerome

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great friendly staff. Room was clean. Room a little noisy if your near the elevators. Overall a nice place to stay.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Jerome, Thank you for choosing Residence Inn New York Manhattan/Times Square and taking the time to post a review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. We apologize for any noise near the elevators and appreciate your understanding. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

10/10 – Utmerket

catherine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent emplacement, tres bon buffet, valet parking tres apprécié, personnel courtois et serviable
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 21. mai 2024
Dear catherine, Thank you for choosing Residence Inn New York Manhattan/Times Square and for sharing your feedback. We're thrilled you enjoyed our excellent location and appreciated our valet parking service. It's also great to know that you found our buffet to be very good as well. Our team takes great pride in providing courteous and helpful service to ensure your stay is as comfortable as possible, so your kind words mean a lot to us. It was a pleasure having you as our guest, and we can't wait to welcome you back again soon.Fatoumata CamaraOperations Manager

8/10 – Bra

Shirelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Operations Manager den 22. mai 2024
Dear Shirelle, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Residence Inn New York Manhattan/Times Square. We look forward to welcoming you back on your next visit.Fatoumata CamaraOperations Manager

8/10 – Bra

Anne-Marie

Likte: Renhold og personale og service
Excellent location!
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 21. mai 2024
Dear Anne-Marie, Thank you for taking the time to review your stay with us. We're delighted to read that you appreciated our excellent location. Your satisfaction is our top priority, and we're glad that aspect of your stay stood out to you. We can't wait to welcome you back and provide you with another memorable experience at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Alexandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Operations Manager den 21. mai 2024
Dear Alexandra, Thank you for taking the time to leave your kind rating for Residence Inn New York Manhattan/Times Square. Your satisfaction is paramount to us, and we're thrilled to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon!Fatoumata CamaraOperations Manager

2/10 – Forferdelig

CHING-HUA og Rockville

Reiste med familie
Likte: Renhold og personale og service
as Expedia appetizing as Self parking on site (USD 56 per day and Valet parking on site (USD 56 per day), that is not true , I got billed for $66 per day no in & out and Hotel not honour the price. hotel said it was Expedia’s mistakes and shower need to be repaired before burning next hotel guests also shower also noise and who gonna reimbursed the difference to me?
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 21. mai 2024
Dear CHING-HUA, We sincerely apologize for the discrepancy in the parking charges and any inconvenience this caused during your stay. We understand the frustration of not receiving the expected rate, and we will work to rectify the situation with Expedia to ensure accurate pricing information. Regarding the shower issue, we are addressing the repair promptly to ensure it meets our high standards for guest comfort. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Fatoumata CamaraOperations Manager

2/10 – Forferdelig

Rajan

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Terrible elevator, unfriendly staff.
Bodde her 2 netter i mai 2024
Svar fra Operations Manager den 20. mai 2024
Dear Rajan, We're truly sorry to read about your negative experience with the elevator and our staff's demeanor. Your feedback is deeply concerning, and we assure you that we take such matters seriously. We are actively working to address any issues with our elevator to ensure smooth and safe operation for our guests. Additionally, we will review your experience with our team to ensure our guests are warmly welcomed and treated courteously and respectfully. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future. Fatoumata CamaraOperations Manager

4/10 – Dårlig

Jonggyo

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water temperature of bath tub is not controllable either very cold or very hot.Bathroom door is not closed. So I asked hotel front to change the room, but the other room is a little better but it is still hard to make warm water. Is this $500.00charged hotel per each day? I stayed at this hotel for 4 nights; it was ridiculous I wouldn't recommend it at all.
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 20. mai 2024
Dear Jonggyo, We sincerely apologize for the issues you encountered during your stay, particularly with the water temperature and the condition of the bathroom door. It's disheartening to learn that our attempts to address the situation by changing your room did not fully meet your expectations. We understand that your experience falls short of the high standards we aim to provide, and we will use your feedback to implement necessary improvements. While we know that this stay did not meet your expectations, we hope you will reconsider and give us another opportunity to exceed your expectations.Fatoumata CamaraOperations Manager

2/10 – Forferdelig

Run Juan

Likte ikke: Personale og service
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 20. mai 2024
Dear Run Juan, We sincerely apologize for any inconveniences you experienced during your stay. Your satisfaction is our top priority, and we would be honored to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we eagerly anticipate the chance to welcome you back for a significantly improved experience.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Mohammad

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property and breakfast was excellent. Enjoyed the visit with my family
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 20. mai 2024
Dear Mohammad, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your review. We're thrilled you had an excellent stay with us and enjoyed our delicious breakfast. It's fantastic to know you had a great time with your family. We look forward to welcoming you all back for another excellent visit!Fatoumata CamaraOperations Manager

10/10 – Utmerket

Alma Isela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
buen desayuno
Bodde her 5 netter i februar 2024
Svar fra Operations Manager den 17. mai 2024
Dear Alma Isela, Thank you for taking the time to review your stay at Residence Inn New York Manhattan/Times Square. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Fatoumata CamaraOperations Manager

8/10 – Bra

Juliet

Reiste med en gruppe
Likte: Renhold og personale og service
Es war eine mega gute Lage! Alles fußläufig zu erreichen. Einrichtung ist zwar alt aber trotzdem ist das Hotel sauber und für die Lage gesehen auch ruhig.
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 17. mai 2024
Dear Juliet, Thank you for staying with us and for sharing your review. We're pleased to read that you enjoyed our convenient location and found everything within walking distance. While we acknowledge that some furnishings are older, we're glad you appreciated the cleanliness and quietness of our hotel. It was a pleasure having you as our guest, and we hope to see you again soon at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

8/10 – Bra

Rafael Tobias

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really enjoy the stay.
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 16. mai 2024
Dear Rafael Tobias, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We're thrilled to know that you enjoyed your stay with us! We take pride in providing our guests with a memorable and enjoyable experience, and we're delighted that you had a great time. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Maja og Beograd

Reiste med familie
Likte: Personale og service og fasiliteter
Location
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 14. mai 2024
Dear Maja, Thank you for taking the time to share your review. We're glad you enjoyed your stay and found our location convenient. We strive to offer convenient and accessible accommodations for our guests, and we're pleased you had a positive experience. Thank you for choosing Residence Inn New York Manhattan/Times Square, and we hope to welcome you back for another great stay in the future.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Marsha

Reiste med en gruppe
This clean, wonderfully staffed hotel is a great location and a great deal. It needs a bit of modernizing and update, but the value is more than worth it.
Bodde her 2 netter i mai 2024
Svar fra Operations Manager den 12. mai 2024
Dear Marsha, Thank you for your generous review of Residence Inn New York Manhattan/Times Square. We're thrilled that you enjoyed our clean accommodation and found us to be a great deal in a great location. It's also heartening to know that you appreciated our hospitable team. Your feedback regarding modernizing and updates is well noted, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 13. mai 2024
Dear Michelle, We are so happy to see how much you loved your stay. Your feedback means a lot to us, and we look forward to welcoming you back to Residence Inn New York Manhattan/Times Square for another memorable stay.Fatoumata CamaraOperations Manager

10/10 – Utmerket

MARTINE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très bien
Bodde her 6 netter i mai 2024
Svar fra Operations Manager den 10. mai 2024
Dear MARTINE, Thank you for your kind review. We are so glad you enjoyed your stay with us at Residence Inn New York Manhattan/Times Square. We look forward to seeing you again for another great experience.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Silke og Demmin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I've been to New York a few times and know other hotels, but this is the one I've liked best so far. The hotel is within walking distance of many attractions such as Times Square, Madison Square Garden, Macy's, Empire State Building, SUMMIT One Vanderbilt, Grand Central Station, Central Park or 5th Avenue. The hotel offers a good breakfast. The staff is very friendly and helpful. We had a very quiet room with a well-equipped kitchen. The beds were really comfortable. We would come back at any time.
Bodde her 7 netter i april 2024
Svar fra Operations Manager den 10. mai 2024
Dear Silke, We're thrilled to hear that Residence Inn New York Manhattan/Times Square stood out during your visits to the city! It's wonderful to know you appreciated our convenient location, delicious breakfast, and comfortable accommodations. Feedback such as yours inspires and motivates our team to continue delivering exceptional service. Thank you, and we hope to have the opportunity to welcome you back very soon. Fatoumata CamaraOperations Manager

8/10 – Bra

Robert John

Reiste med familie
Prima hotel op een mooie locatie. Schuin tegenover het mooie Briant Park en dichtbij Times Square. Kamers zijn goed, bedden wel klein. Ontbijt wordt wel snel voor het einde afgebroken. Personeel is vriendelijk.
Bodde her 7 netter i mai 2024
Svar fra Operations Manager den 9. mai 2024
Dear Robert John, Thank you for choosing Residence Inn New York Manhattan/Times Square! We're thrilled you enjoyed our prime location near Bryant Park and Times Square. We'll take note of your comments regarding breakfast and bed size for future improvements. We strive to provide exceptional service, so your kind words about our friendly staff are much appreciated. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you to the city.Fatoumata CamaraOperations Manager

6/10 – Grei

Arleen flores

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room wasn’t very clean never and breakfast was never enough for everybody and didn’t get enough choices. Bad food
Bodde her 4 netter i mai 2024
Svar fra Operations Manager den 9. mai 2024
Dear Arleen flores, Thank you for taking the time to share your feedback. We sincerely apologize that the cleanliness of your room and the breakfast options did not meet your expectations. We take pride in providing a comfortable and well-maintained environment for our guests, and we regret falling short in this instance. We appreciate your comments, and we'll address these concerns to enhance our service quality. We hope to have another chance to welcome you on a future visit.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Cyril André

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hôtel très bien situé pour visiter NYC 👍. Le petit déjeuner est parfait pour bien démarrer la journée et le personnel est très agréable. Je recommande vivement.
Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear Cyril, Please accept our gratitude for taking the time to post such wonderful feedback about your stay at Residence Inn New York Manhattan/Times Square. It is nice to see that our wonderful location, delicious breakfast and dedicated associates worked well for you and made your time with us even more memorable. We hope you are already planning another visit our way.Fatoumata CamaraOperations Manager

6/10 – Grei

Charlotte

Bodde her 5 netter i mai 2024
Svar fra Operations Manager den 28. mai 2024
Dear Charlotte, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Fatoumata CamaraOperations Manager

8/10 – Bra

Frank

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only issue is the elevators, not enough and you end up waiting, over 15 minutes one day.
Bodde her 2 netter i mai 2024
Svar fra Operations Manager den 8. mai 2024
Dear Frank, Thank you for taking the time to review your stay. We are pleased that you enjoyed your overall stay with us. We are grateful for each of your comments, including those about elevators, as we continually strive to improve our guest experience. We will share your concern with our team. Thank you for staying at Residence Inn New York Manhattan/Times Square and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to Manhattan. Fatoumata CamaraOperations Manager

8/10 – Bra

Lawrence M og Overland Park

Likte: Renhold, personale og service og fasiliteter
Good central location for the southern half of Manhattan Island. Several subway entries within four-block radius. Amenities good (except in the kitchen -- no soap and no hot pads). Being in the location means 24x7 constant drivers honking horns (a NYC favorite activity) and emergency vehicle sirens which wakes up sleepers unless they are those who can sleep through any noises). The staff here is incredible, and they have to deal with a lot. IF you arrive in town too early to check-in, they will stow your luggave so you can go out walking. Since the building is old, it makes many noises which, when trying to sleep, sounds like someone/something is there in the room with you. BOttom Line: NYC is a great place to visit but absolutely would never want to live in here with the noises and constant traffic jams. Oh, and since the streets have special lanes for bicycles and scooters, those people seem to think they have priority of the streets over pedistrians and motor vehicles, and, they do not have to obey any of the normal driving rules/laws.
Bodde her 3 netter i mai 2024
Svar fra Operations Manager den 6. mai 2024
Dear Lawrence, Thank you for choosing Residence Inn New York Manhattan/Times Square and sharing your experience. We're pleased that you enjoyed our convenient location,services and amenities we offer. However, we sincerely apologize for the inconvenience caused by the internal and external noises during your stay. We understand that the noises disrupted your peaceful evening and affected your overall experience. While outside disturbances are out of our control, we do sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests.Thank you again for your review. We hope to see you soon!Fatoumata CamaraOperations Manager

6/10 – Grei

Rainer Günter

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bettbezüge haben uns überhaupt nicht zugesagt, sie waren an allen 4 Seiten offen und lagen im Grunde genommen nur wie ein Bettlaken auf und unter dem Oberbett, das Wasser in der Dusche war entweder eiskalt oder richtig heiß und ließ sich nicht regulieren, zum Frühstück gab es zu keinem Tag Käse in Scheiben und auch keine Wurst um das Brot zu belegen. Ich habe eine ganze Woche nur Rührei und Marmelade und Honig auf dem Brot gehabt. Es gab zwar viele Süße Sachen, um etwas Abwechslung zu haben, habe ich mir Käse in Scheiben (Edamer) im Supermarkt besorgt. Getränkeauswahl war in Ordnung. Zu manchen Zeiten, etwa ab 8 Uhr war es so voll im Frühstücksraum, das man manchmal nur schwer einen Tisch bekam.
Bodde her 6 netter i april 2024
Svar fra Operations Manager den 6. mai 2024
Dear Rainer, We are sorry to read that the room and bathroom you were using did not meet your expectations. We also regret any inconvenience you experienced regarding our breakfast services. We appreciate your valuable feedback as we are dedicated to maintaining a high standard of service for our guests. Thank you for bringing this to our attention. We will share your concerns with the respective teams. It was a pleasure hosting your visit, and we look forward to seeing you again.Fatoumata CamaraOperations Manager

10/10 – Utmerket

Barbara

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Vista dalla camera spettacolare
Bodde her 9 netter i april 2024
Svar fra Operations Manager den 6. mai 2024
Dear Barbara, Thank you for the great review! We are delighted that you had a fantastic stay at Residence Inn New York Manhattan/Times Square and loved the views from your room. Our team works hard to ensure our guests have a memorable experience, and it's wonderful to hear that you had such a great experience. We can't wait to have you back for another relaxing visit!Fatoumata CamaraOperations Manager

10/10 – Utmerket

Birgit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Operations Manager den 5. mai 2024
Dear Birgit, Thanks for taking the time to share your feedback. It is wonderful to know that you enjoyed everything about your stay at Residence Inn New York Manhattan/Times Square. We can't wait to host you again!Fatoumata CamaraOperations Manager

10/10 – Utmerket

Tatiana

Ok
Bodde her 2 netter i april 2024
Svar fra Operations Manager den 3. mai 2024
Dear Tatiana, Thank you for staying at Residence Inn New York Manhattan/Times Square and for posting this wonderful review. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Fatoumata CamaraOperations Manager

6/10 – Grei

jessica

Bodde her 1 natt i april 2024
Svar fra Operations Manager den 23. mai 2024
Dear Jessica, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Fatoumata CamaraOperations Manager

8/10 – Bra

Angélique

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Très bien placé prêt de tout. Petit déjeuner tres varié et qui avait des nouveautés tous les jours
Bodde her 4 netter i april 2024
Svar fra Operations Manager den 2. mai 2024
Dear Angélique, Thank you for the great rating and for the wonderful comments about your time at Residence Inn New York Manhattan/Times Square. We are glad our location was convenient for everything you wanted to do on this visit. We're delighted our breakfast was a highlight of your stay. Our team works hard to provide a variety of delicious options to start your day right. Your review made our day; thank you!Fatoumata CamaraOperations Manager