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Anmeldelser av New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 843 av totalt 1826 anmeldelser." "
Rangering på 8 − Bra. 485 av totalt 1826 anmeldelser." "
Rangering på 6 − Grei. 231 av totalt 1826 anmeldelser." "
Rangering på 4 − Dårlig. 142 av totalt 1826 anmeldelser." "
Rangering på 2 − Forferdelig. 125 av totalt 1826 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra Vicky den 13. nov. 2023
We are delighted to see we met your expectations! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown!

10/10 – Utmerket

Fredrik

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Will return
Great location, close to both Central Park and Times Square. Excellent breakfast, but the hygiene govt authority check had not been very satisfactory a sign said. Feels like going back to a business hotel in the 90s, but kinda cool still a bit dated. Quiet hotel, felt also safe with a kid. Only problem was at checkin none of my credit cards worked but debit cards work, was working fine elsewhere in NY. Prepare for a rude and unhelpful attitude when trying a european credit card.
Bodde her 4 netter i februar 2023
Svar fra General Manager den 22. mai 2023
Dear Fredrik,It was such a pleasure to welcome you to New York Hilton Midtown! We're delighted to learn that our excellent location suited your travel needs and hope you took full advantage of the convenience it affords our guests. Receiving recognition for our peaceful atmosphere, delicious breakfast offerings, and secure environment is always appreciated as well. Your report will be discussed with our team to ensure professional and courteous service is always provided. Thank you for sharing your experience, and we look forward to your return.Sincerely,New York Hilton Midtown Team

10/10 – Utmerket

Torgunn

Bodde her 4 netter i september 2022

2/10 – Forferdelig

Nhi

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Long line waiting for checking. And over booked. We bought a room online, double bed corner and when we got there they gave us a one bed room, we came back and they gave our room that we bought to someone else .
Bodde her 2 netter i mai 2024

6/10 – Grei

Rosario

Reiste med familie
Likte ikke: Renhold
Our room was absolutely disgusting, hairs in our bathroom, room structure was falling off, they even left a razor from previous guests in the shower! Only gave us 2 towels for 3 guests. Electric outlets didn’t work. All of that for :450 dollars the night. Never staying here again
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Bettina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was beyond exceptional!! The staff especially Noel was awesome. Our room was perfect. Location was great. I don’t have one single complaint. Highly recommend and definitely will stay again.
Bodde her 2 netter i mai 2024
Svar fra Vicky den 27. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 2 netter i mai 2024
Svar fra Vicky den 26. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Michelle

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing Service and Convenient to many local restaurants, theater’s and transportation!
Bodde her 1 natt i mai 2024
Svar fra Vicky den 26. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Paloma

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved this hotel, we could walk to Central Park and other areas, fast service, clean, and quiet. The room is big especially if you’re staying with children and family. The only thing they charge you $300 for a deposit when you check in I wasn’t aware of this when I booked!
Bodde her 4 netter i mai 2024
Svar fra Vicky den 26. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Pablo

Forretningsreisende, Reiste med familie
Likte: Fasiliteter
Ok
Bodde her 4 netter i mai 2024
Svar fra Vicky den 25. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Julie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms would benefit from having a mirror located next to a light and an electric socket. The only motor with a socket was in the bathroom which was a problem with 3 women all trying to shower, dry hair and apply makeup at the same time!
Bodde her 5 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Julie,Thank you for choosing New York Hilton Midtown and sharing your five-star review! We are thrilled that our dedication to cleanliness and friendly service enhanced your stay. It is also wonderful to hear that you enjoyed your time in the heart of Manhattan. Our team looks forward to welcoming you back soon for another memorable visit to the city in the future.Sincerely,New York Hilton Midtown Team

8/10 – Bra

ursula

Reiste med familie, Reiste med en gruppe
Always able to get a taxi. Lots of places to walk and get food and shop. Easy access to subways
Bodde her 3 netter i mai 2024
Svar fra Vicky den 22. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Jianbo

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Recommend to everyone
Bodde her 1 natt i mai 2024
Svar fra Vicky den 21. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Julie og oakton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had an excellent stay. Everything was clean, the room was comfortable, the staff was friendly, the location was excellent. The value (by New York standards) was outstanding. We appreciated the room service and carry-out options.
Bodde her 2 netter i mai 2024
Svar fra Vicky den 22. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Kar-Lai og Penn Valley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Line too long for checking in and out. Need more staff when the line is long. No seating area at the lobby either. It’s tough on elderly waiting in line for 30’ to check in. WiFi doesn’t work in the room. It doesn’t need room key to get onto the elevator, a feature that most hotels have, and left me a bit unsafe.The room is spacious and clean. Staff not particularly friendly or helpful
Bodde her 3 netter i mai 2024
Svar fra Vicky den 20. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 – Utmerket

Arturo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location!
Bodde her 4 netter i april 2024
Svar fra Vicky den 20. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Dårlig

Albert

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The property is very nice but our room’s key pad malfunctioned and we could not enter our room. To gain entry we had to call security, which would take a minimum of 30 minutes. The door was never fixed so each time our family left the room we had to call security for entry; and after long multiple outings in NYC the last thing you want is to wait to enter your room. And the only accommodation offered were breakfast tickets. Very poor experience.
Bodde her 1 natt i mai 2024
Svar fra Vicky den 20. mai 2024
Dear Albert, We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. Our locks were recently installed and we are working through some of these intermitent challenges. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 – Bra

Perry

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient and efficient, large comfortable rooms.
Bodde her 1 natt i mai 2024
Svar fra Vicky den 20. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Rodrigo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
ok
Bodde her 8 netter i mai 2024
Svar fra Vicky den 20. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Grei

Adrienne

Likte: Renhold og personale og service
Bodde her 7 netter i mai 2024
Svar fra Vicky den 17. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 – Utmerket

Mary Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. Needs to update hair dryers!
Bodde her 1 natt i mai 2024
Svar fra Vicky den 17. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Amy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Vicky den 16. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Dårlig

Theresa

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
In 2011 my family stayed at this property. The rooms were lovely, the staff was amazing and the location was perfect walkable and convenient. A couple years back there were renovations going on here. Never did I expect the mediocre experience we had and then it got worse. Our “Presidential Suite” was lack luster and had several faulty items. Mirrors, lights, iron..etc… But most baffling was the room fit to accommodate 6 guest only had 2 blankets. When we ordered 3 additional pillows and blankets 1 pillow was brought to our room and told sorry we don’t have anymore pillows or blankets. And not to mention the custom decorations that i stressed on ordering and making sure they would arrive on time. They arrived on time But the hotel Held them hostage for over 6 hours… stating that’s the way their system works. Once package was received we secured it in our room and headed out for the day. Upon return I discovered the package had been removed with out consent. The package yet to be found. There goes the big room surprise for my Godsons special 15th Birthday.
Bodde her 2 netter i mai 2024
Svar fra Vicky den 17. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We have shared your feedback with our teams as we work hard to better serve our guests. I understand you are working with our team to rectify proper service recovery and the related information on the package. We will ensure to make it right. Thank you for your patience in this matter and thank you for choosing the New York Hilton Midtown.

10/10 – Utmerket

Ario

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good location.
Bodde her 5 netter i mai 2024
Svar fra Vicky den 13. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Janice Lynette

Reiste med familie
Likte: Renhold og personale og service
The hotel is in a good location. Walking distance to a lot. As a Hilton member, I was expecting a little more relative to the upkeep of the room. Furniture needs updating and the bathroom is WAY…… too small. I had an executive suite and while we worked it out - I was just expecting more from this name brand.
Bodde her 2 netter i mai 2024
Svar fra Vicky den 13. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams as we find opportunities to better serve our guests based on advice from loyal clients like you. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Karen

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good option in Mistown
Bodde her 2 netter i mai 2024
Svar fra Vicky den 13. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Grei

Dwight

Reiste med familie
Likte: Fasiliteter
Front desk staff unprofessional and rude especially Alexandra! I was told my room was not available and that they were fully booked. Accused me of booking same day which was not true. Do not know if poor treatment was because of using Expedia and not Hilton app. Not enough towels, no bath soap entire stay. Brownish red stains, bbq sauce or blood? on wall.
Bodde her 2 netter i mai 2024
Svar fra Vicky den 13. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

8/10 – Bra

Linda og Richmond

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Vicky den 13. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Grei

Lenise

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Althought the bathroom appeared clean there was an odor that was present in the bathroom from arrival to departure. I think the tools used to clean the room may have been the cause for the odor. It was not pleasant but since we were only there three days and there was a teachers convention we tolerated it.
Bodde her 3 netter i mai 2024
Svar fra Vicky den 10. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

10/10 – Utmerket

Marisol

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Vicky den 10. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 – Dårlig

Katharine

Forretningsreisende
Rude restaurant staff, automatic tip put on card for dinner and the charge per day. Loud noise late at night
Bodde her 3 netter i april 2024
Svar fra Vicky den 8. mai 2024
We sincerely apologize for any inconveniences you experienced during your stay with us and are saddened that we did not meet your expectations. We will certainly share your feedback with our teams as we work hard to better serve our guests. We hope during your stay we were given the opportunity to make it right. Thank you for choosing the New York Hilton Midtown.

2/10 – Forferdelig

Lacey

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
BED BUGS. We found BED BUGS (which were identified and confirmed by a hotel security staff member) in our hotel room at the Hilton Midtown. Please please please reconsider booking with this hotel. What a nightmare!!! I have tried getting in contact with the manager of the hotel on several occasions regarding our horrific stay, but no response from him (William Z.). Please DO NOT stay here, you will regret it.
Svar fra General Manager den 8. mai 2024
Dear Lacey,Thank you for your review. We regret to learn of your experience and hope you accept our apologies for any disappointment regarding how your concerns were handled. What you have shared does not reflect our high standards, and we'll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Sincerely,New York Hilton Midtown Team

10/10 – Utmerket

Kristina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Vicky den 8. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

luis

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Esta muy bien ubicada, tienes todo cerca, 5ta Avenida, Central Park, Radio City, Times Square, estaciones al metro y transporte muy cerca. El buffet de desayuno es excelente y muy variado, los restaurantes y cafetería también están muy bien. En general tuve una gran estancia en este hotel, volvería a llegar sin duda cuando vaya a NY
Bodde her 6 netter i april 2024
Svar fra Vicky den 6. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Grei

Mary

Did not clean our room and provide no was cloth in the room
Bodde her 2 netter i mai 2024
Svar fra Vicky den 6. mai 2024
Dear Hafsa, We deeply apologize for the inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 – Grei

Ayr Haru

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I think that I’m not used to the rudeness of people of New York.
Bodde her 3 netter i april 2024
Svar fra Vicky den 6. mai 2024
Dear Ayr Haru, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

6/10 – Grei

Dunia

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The hotel itself was good and the room was comfortable and clean. However, checking in was an absolute NIGHTMARE! After an endless line and a 40-minute wait, we were finally able to check in. In fact, the long lines to check in died down after 11 p.m. Also, the reception staff could have been a lot nicer. One of our keys wasn't working, but neither the concierge nor the front desk could issue my husband a replacement key because the reservation was not under his name. They told him to wait outside the room for a security person who would help him get inside the room. Well, that security person never arrived, and he had to wait for me to return to the hotel 40 minutes later so that he could use my key to enter the room. I don't understand how one can pay a ridiculous amount of money to stay at a hotel like this and receive no guest service whatsoever. So, if you find a comparable hotel in the area, check the reviews to see if the guest service is better and stay there instead. The summary: good hotel; horrific guest service.
Bodde her 1 natt i mai 2024
Svar fra Vicky den 6. mai 2024
Dear Dunia, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. Unfortunately, there are security measures we must abide by for the safety of our guests. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 – Dårlig

hafsa

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra Vicky den 6. mai 2024
Dear Hafsa, We deeply apologize for any inconvenience you experienced. We are saddened that we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies and thank you for choosing the New York Hilton Midtown.

4/10 – Dårlig

Masaki

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
チェックイン/アウトは長蛇の列ながら流れは早い。エレベータもほぼ待たずに来る。 ただし、部屋の設備は期待ハズレ、コーヒーもケトルもバスローブも無い。 最悪なのはベッドメイク、掃除はしてあったが、タオルが置いてない。シャワー浴びてから帰国しようと思っていたが気づくのが遅く諦めた。 深夜便だったので、タオルは要求せず19:00にチェックアウトしてJFKに向かった。 多分二度と選ばない。
Bodde her 2 netter i mai 2024
Svar fra Vicky den 6. mai 2024
Dear Masaki, We deeply apologize for this inconveniences you experienced as we clearly did not meet your expectations. I have shared your feedback with our teams as we strive to better serve our guests. Please accept our sincerest apologies as we try to Make it Right.

10/10 – Utmerket

Angelina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Vicky den 6. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Forferdelig

JOSE

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Los cuartos pésimos mala limpieza maltratados
Bodde her 4 netter i april 2024

8/10 – Bra

Larry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is an excellent place to stay close to everything
Bodde her 4 netter i april 2024
Svar fra Vicky den 4. mai 2024
Dear Larry, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

neil

Bodde her 2 netter i april 2024
Svar fra Vicky den 23. mai 2024
Dear Neil, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Yang

Reiste med familie
good location, bit old facility
Bodde her 3 netter i januar 2024
Svar fra Vicky den 2. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 – Bra

Patricia og Waterboro

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and neat hotel. Extremely busy and crowded place. Some room decor could be updated and it would be nice to have complimentary water bottles at least on the first day. Their inhouse restaurant closes ant 10 pm so it would be nice to have late bites anvailable until 11 pm. Enjoyed the location.
Bodde her 3 netter i april 2024
Svar fra Vicky den 2. mai 2024
We are delighted to hear we met your expectations, Patricia! We will certainly share your feedback with our teams. We are planning a renovation starting December next year (5-year plan) with a totally fresh new look. We hope to see you again in the future. Thank you for your choosing the New York Hilton Midtown!!!

2/10 – Forferdelig

Maria

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff was absolutely uninterested in efficient assistance to the very long line of guests. Several of them were inside Reception and only one helping Honors guests, NONE helping non-honors guests. When concern was expressed to staff, they looked very annoyed and did not even address or apologize to the line - it took us about 45 min to check in with only 3 people ahead of us in line. Booked two queen beds - hotel gave us one king and a sofa bed and said will send Bedding to room (for sofa bed). At 9:30 pm we had to go down, WAIT in the line again, and request the bedding which had not arrived at the room. The PHONE in the room was NOT WORKING so we had to go downstairs. Hotel gives a voucher for $35 day credit for using local restaurant per day. The final invoice had 3 dinners at Herb Kitchen, and only ONE credit, not three credits of $35. When error was pointed out, it was met by cold silence, not even an apology. Invoice was corrected, reprinted, and shoved to me face down, as if it was a huge inconvenience. Upon departure, Taxi cab that hotel hailed, demanded from us to pay in Cash or via Zelle. Proceeded to LIE that he started his meter late, even though hotel staff told driver which we heard - that there is a flat fee to JFK. Proceeded to DEMAND a Tip of $25, no less. Driving was awful, hitting breaks and having us slam against front seats and loud speaker blaring adjacent to headrests of back seat, windows wide open at 8:30 am to JFK.
Bodde her 4 netter i april 2024
Svar fra Vicky den 4. mai 2024
We sincerely apologize for the inconveniences you experienced during your stay with us and hope our team had the opportunity to make it right. We will certainly share your feedback with our teams as we work hard to fix these issues for future guests. Unfortunately experiences with taxicab drivers are beyond our control. We hope you will reconsider and give the New York Hilton Midtown another opportunity in the future.

10/10 – Utmerket

Samantha og Chandler

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2024
Svar fra Vicky den 4. mai 2024
Dear Samantha, We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 – Grei

Robert

Reiste med familie
Nothing
Bodde her 1 natt i april 2024
Svar fra Vicky den 1. mai 2024
We are so very sorry to read we did not quite meet your expectations. We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!

8/10 – Bra

sawamoto

Bodde her 1 natt i april 2024
Svar fra Vicky den 22. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 – Utmerket

Steve

Bodde her 1 natt i april 2024
Svar fra Vicky den 22. mai 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!