Our stay at the Madison Les was incredibly average. The front desk staff were extremely rude, especially towards my mother and me. When we accidentally went to the wrong floor due to poorly written room numbers on the card, one of the staff members stormed upstairs, giving us dirty looks and shouting at us. This behavior was completely uncalled for and made for a very unpleasant experience.
Additionally, the room itself left much to be desired. It had a noticeable smell of smoke, indicating poor maintenance, and it was evident that the cleaning hadn't been done properly.
Overall, this experience was not at all what we expected, especially for my mother's first trip to New York. It certainly didn't leave a good impression and put a damper on the beginning of our trip.