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Anmeldelser av Lotte New York Palace

4.5 out of 5
Lotte New York Palace
455 Madison Ave, New York, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 664 av totalt 1009 anmeldelser." "
Rangering på 8 − Bra. 178 av totalt 1009 anmeldelser." "
Rangering på 6 − Grei. 93 av totalt 1009 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 1009 anmeldelser." "
Rangering på 2 − Forferdelig. 29 av totalt 1009 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Pedro

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel and my first choice when traveling to NY
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Stephanie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was fantastic! The staff at the hotel were incredibly friendly and helpful, and the location was perfect. The rooms were surprisingly spacious for a NYC hotel. We booked the stay for several reasons, one of which was our love for Gossip Girl. We were lucky as Maurice took us on a private tour of the property where the show was filmed. He was so knowledgeable and friendly, making the tour extra special. He even greeted us warmly whenever we saw him around the property. The hotel also left a card and sweets for us upon our arrival for my birthday, which was a thoughtful touch. Maurice truly made our stay unforgettable!
Bodde her 8 netter i mai 2024

2/10 – Forferdelig

Xin

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor place. they charge $300 incidence fees and the fees are not returned. WiFi is not for free either. Don’t go there

10/10 – Utmerket

Jeffrey

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the fact we were offered transportation, the driver was friendly and knowledgeable and loved the time we spent in the car listening about New York!
Bodde her 3 netter i april 2024

6/10 – Grei

Gina

Reiste med familie
Great location nasty staff in restaurants and bar all three of them
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Woosung

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is in a very convenient location such that many major sites are in walking distance.
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Patricia

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great customer service
Bodde her 1 natt i mai 2024

4/10 – Dårlig

G. Gord

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Could do a better job training the staff to be more friendly and courteous.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Renan og Lancaster

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

MARIA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy amables el personal de mostrador
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Stanley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Rodrigo

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Service and location
Bodde her 8 netter i mai 2024

10/10 – Utmerket

Rodrigo

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelent Service and quality
Bodde her 4 netter i mai 2024

4/10 – Dårlig

Maria

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff at check in are rude, bathroom was dirty when we first walked into the room, elevators are terrible, one has to wait for hours, old needs a renovation, hard to find the hotel restaurants, do not accept the “upgrade” because it’s a scam.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Adriana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was great
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Elie og Gatineau

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I highly recommend this hotel. We stayed for 4 nights. The service was impeccable. Staff is friendly and willing to help. The hotel is clean and walkable distance to restaurants.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

jeff

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice city view over St. Pats Cathedral and very convenient for walking with young children.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Jorge

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Lyudmila

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
👍 very good super
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Diane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a beautiful hotel in a wonderful, though very busy location. The staff at the hotel is excellent. The property is a little dated, but it really isn’t an issue at all. The size of the rooms can’t be beat. We had a cathedral view, and it was stunning.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel tradicional e perfeito, principalmente na ala vip The Tower!
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Marina og McAllen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024

6/10 – Grei

Esther

Bodde her 3 netter i mai 2024

6/10 – Grei

Patricia

Bodde her 2 netter i mai 2024

10/10 – Utmerket

Kurtis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing staff!!
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Paula og Siler City

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love this hotel. The staff has been there for a long time and they are all very attentive!
Bodde her 2 netter i mai 2024

8/10 – Bra

Gina

Bodde her 4 netter i april 2024

8/10 – Bra

Gina

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Staff seemed less friendly this time.
Bodde her 3 netter i april 2024

6/10 – Grei

Khristina

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
This was an OK experience. Rooms are very outdated, definitely don’t fell like 5 star hotel, more like 3 starts. Not pleasant to be in. But they were clean, and cleaning lady was very sweet. Restaurant was extremely expensive, breakfast for 8 (4 adults, 3 kids and a baby) was on average $600-800. Dinner consists only of appetizers, they tasted very good, but prices were way too high. Most Waiters were nice enough, but some were borderline rude. For example, I asked them to bring covered paper cups and straws for children’s drinks, and she said: “absolutely no.” It was so rude that I thought, she was joking. But she meant it, because she didn’t bring the cups. They serve croissants cold and juice is not freshly squeezed. For this price tag, we would expect to at least have a warm croissant. Other than that, the food quality was good enough, but nothing extraordinary. The restaurant is very gloomy and tables are uncomfortable. The first three floors of the building is a historic mansion, which was fascinating. Especially, we loved the old library, with very old books some from 17th century. Gym and spa area are nice. We didn’t like the location because it’s in the middle of all action, which normally would be a good thing, but in NYC it’s overwhelming. There were a lot of homeless persons/mentally ill people entering the hotel, wondering around, sitting there on chairs for a long time and it’s not well controlled. We would pick a calmer area for our next stay.
Bodde her 3 netter i mai 2024

6/10 – Grei

Peter

Reiste med familie
Likte: Renhold og personale og service
The staff is kind and approachable in every way. Compliments to them. While not grand, the common areas are comfortable and old school stylish. Our room on the 23rd floor was spacious by Manhattan standards. That being said, it’s in terrible need of a refurbishing. There was a pungent odor in the bathroom- moldy cheese and not in the good funky way. There are many better options at this price and below. If it weren’t for the location I’d probably knock it down a half star.
Bodde her 2 netter i mai 2024

8/10 – Bra

Claire

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024

8/10 – Bra

GUIDO

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Centrale, personale disponibile e gentile ma mi sarei aspettato, dopo tanti anni in cui siamo stati clienti di questo albergo, di avere una sistemazione migliore di una camera che si affacciava sul muro di un edificio di fronte.
Bodde her 5 netter i april 2024

8/10 – Bra

Luis

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Good
Bodde her 3 netter i april 2024

8/10 – Bra

Aldin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel great location, charge 15.99 per WIFI per day. No bueno
Bodde her 3 netter i april 2024

8/10 – Bra

Anne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

PETER og SOUTH AMBOY

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

SHEILA

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
I would have given 5 stars but the bathroom tub did not drain so I was showering in a tub full of cold water and it was very slippery. The maid had to have seen the standing water always in the tub :(
Bodde her 3 netter i april 2024

10/10 – Utmerket

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The public areas were beautiful. We stayed in a double room. The beds and pillows were uncomfortable and the room was not in the best shape for such a highly rated hotel. Staff was friendly and helpful. Would stay there again.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Marc

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Uwe Kunz, General Manager den 30. apr. 2024
Dear Marc, We extend our sincerest thanks to you for taking the time to provide feedback on your recent experience at Lotte New York Palace. We are thrilled to learn of your enjoyable visit. Your feedback serves as a great source of motivation for our team. Knowing that we not only met but exceeded your expectations brings us tremendous joy. Providing exceptional service and crafting unforgettable moments for our guests is the cornerstone of our mission. We are genuinely grateful for your support and the trust you've placed in our hotel and we eagerly anticipate the opportunity to welcome you back soon. Once again, thank you for your fantastic review. We look forward to serving you in the near future.

10/10 – Utmerket

annette og fort lauderdale

Reiste med partner
Great hotel, especially if you have a view of the cathedral
Bodde her 1 natt i februar 2024
Svar fra Uwe Kunz, General Manager den 29. apr. 2024
Dear Annette, We extend our heartfelt thanks for taking the time to provide feedback on your recent experience at Lotte New York Palace. Your kind words have brightened our day. Providing exceptional service and creating unforgettable moments for our guests is our mission. Your feedback is a significant source of motivation for our team, and we are thrilled to have met and exceeded your expectations. We genuinely appreciate your support and trust in our hotel. We eagerly look forward to the pleasure of welcoming you back in the future. Once again, thank you for your wonderful review, and we can't wait to serve you again soon. Warm regards, Uwe Kunz, General Manager

10/10 – Utmerket

Jenna

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great stay.
Bodde her 1 natt i april 2024
Svar fra Uwe Kunz, General Manager den 29. apr. 2024
Dear Jenna,Thank you for sharing your feedback about your recent visit to Lotte New York Palace. We're delighted to hear that you had a great experience while visiting with usYour feedback is a great motivator for our team. We a look forward to welcoming you back soon the next time that your travels bring you to NYC.Best regards,Uwe Kunz, General Manager

10/10 – Utmerket

Barbara A

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a first class experience at the Lotte Palace. My favorite hotel in the city!
Bodde her 2 netter i april 2024
Svar fra Uwe Kunz, General Manager den 24. apr. 2024
Dear Barbara A,Thank you so much for your wonderful feedback! We are thrilled to hear that you always have a first-class experience at Lotte New York Palace and that we are your favorite hotel in the city.Your loyalty and kind words mean the world to us. We strive to provide all our guests with exceptional service and memorable experiences, and it's fantastic to know that we have succeeded in making your stays with us special. Thank you once again, Barbara A, for choosing Lotte New York Palace. We look forward to hosting you again soon!

10/10 – Utmerket

Michael

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
The stay was fantastic. The room was great. The view was awesome. Every staff member was helpful beyond belief.
Bodde her 3 netter i april 2024
Svar fra Uwe Kunz, General Manager den 24. apr. 2024
Dear Michael,Thank you so much for your glowing review! We are thrilled to hear that your stay at Lotte New York Palace was fantastic and that you enjoyed your room and the awesome view.It's wonderful to know that every staff member went above and beyond to make your experience memorable. Providing exceptional service is our top priority, and we are delighted that we could exceed your expectations.Thank you once again, Michael, for choosing Lotte New York Palace. We look forward to welcoming you back in the future!

8/10 – Bra

Lillian og Bedford

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful historic building with views of St Patrick Cathedral.
Bodde her 1 natt i april 2024
Svar fra Uwe Kunz, General Manager den 30. apr. 2024
Dear Lillian, I am writing to personally express my gratitude for your recent feedback regarding your experience at Lotte New York Palace. Your positive comments have warmed our hearts. We are thrilled to have met and exceeded your expectations. Delivering exceptional service and creating lasting memories for our guests is the essence of our mission. We genuinely appreciate the trust that you have placed in us. I hope we will have the pleasure of welcoming you back in the near future. Thank you once again for your wonderful review, and we eagerly anticipate the opportunity to serve you again soon.

10/10 – Utmerket

L. Doris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed here for an event and it was incredibly easy, from parking to neighborhood and clean, updated rooms.
Bodde her 1 natt i april 2024
Svar fra Uwe Kunz, General Manager den 29. apr. 2024
Dear L.Doris,Please allow me to express our heartfelt gratitude for sharing your feedback on your recent visit to Lotte New York Palace. It brings us immense joy to learn that you had a wonderful experience.Your feedback is not just appreciated; it's a great source of inspiration for our team. We're thrilled that we not only met but exceeded your expectations. Providing exceptional service and creating cherished moments for our guests is at the heart of our mission.We genuinely appreciate your support and trust in our hotel and we can't wait to welcome you back soon.Once again, thank you for your incredible review, and we look forward to serving you again soon.Sincerely,Uwe Kunz, General Manager

8/10 – Bra

Stanley

Bodde her 2 netter i april 2024

10/10 – Utmerket

Michael

Likte: Overnattingsstedets bygg og tilstand
Great check-in experience. Got in the room early. Room was fantastic. Staff is wonderful.
Bodde her 3 netter i februar 2024