Check in is 3pm, when we arrived at 5pm our room is not ready. No apologies from any of the staff. Instead, all we heard is “we are a BIG hotel”, “we are fully booked yesterday, house keeper is working on your room.” “ we can’t give you other room because this is the only room left through third party reservation.” We have to cancel our dinner plan in order to make it to our show. Very disappointed with this “BIG hotel”