Sitteområde i lobbyen
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Anmeldelser av Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 1251 av totalt 3395 anmeldelser." "
Rangering på 8 − Bra. 915 av totalt 3395 anmeldelser." "
Rangering på 6 − Grei. 557 av totalt 3395 anmeldelser." "
Rangering på 4 − Dårlig. 360 av totalt 3395 anmeldelser." "
Rangering på 2 − Forferdelig. 312 av totalt 3395 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,0/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand
Slitt
Begynner å bli noe forfallent. Trenger en real oppussing. Beliggenheten er grei.
Bodde her 3 netter i august 2022
Svar fra Tom T den 22. aug. 2022
Jeg beklager å høre at du ikke var helt fornøyd med enkelte aspekter ved oppholdet ditt. Dine kommentarer om ditt nylige opphold har absolutt blitt behandlet med teamet vårt.

10/10 – Utmerket

Espen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2022
Svar fra Tom T den 5. aug. 2022
Thank you for your feedback

2/10 – Forferdelig

Lisbeth

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt håpløs dårlig service, slitt og i ustand
Bodde her 6 netter i juli 2022
Svar fra Tommy T den 20. juli 2022
Thank you for taking a moment of your time to leave us your comments. I am sorry to hear that you were not completely satisfied with certain aspects of your stay.

4/10 – Dårlig

Odd Bjoern

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2022
Svar fra Front Desk den 15. juli 2022
Thank you for the feedback. did you have any concerns?

4/10 – Dårlig

Jedediah

Likte ikke: Overnattingsstedets bygg og tilstand
No AC on very hot days. Shade would not work properly.
Bodde her 2 netter i mai 2024

8/10 – Bra

Ruth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easily accessible- great location. Clean
Bodde her 1 natt i mars 2024
Svar fra Empire Management den 23. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Nicole

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed my stay
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 23. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

4/10 – Dårlig

Carol

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Phone in room not working. Replacement phone had no labels helping you to make contact. When hitting 0 it Never was answered by anyone. It rang over 30 times.. I told reception twice. Not having ability to reach Anyone is totally unacceptable
Bodde her 4 netter i mai 2024
Svar fra Empire Management den 23. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

6/10 – Grei

Calvin og Menlo Park

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Air conditioning did not work in room 917, even after an engineer tried to fix it. We transferred rooms and had sufficient A/C in a different room.
Bodde her 4 netter i mai 2024
Svar fra Empire Management den 23. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. I am pleased to know we were able to accommodate you and redefine your experience.

10/10 – Utmerket

amy

Reiste med partner, Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
A lovely experience with a view of Lincoln Center,
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Shoshana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 5 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

4/10 – Dårlig

Fernando

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The elevators were broken. The light was out in the hallway. The bathroom needed to be painted. The chamber maid knocked on the door at 8:00 even though I was scheduled to check out that day.
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 22. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

10/10 – Utmerket

Madeline

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Customer service was great, and location is unmatched. Extremely walkable and also very close to major public transportation
Bodde her 5 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 – Grei

Maria Angela

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 23. mai 2024
Thank you for sharing your feedback. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Victor

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Sunta og Whittier

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Professional staff. Very clean. Perfect location. Walking distance to many great restaurants, museums & Central Park. Away from the big tourist crowds but close enough to all the attractions. Reasonable prices. I would recommend this hotel and return again on my next trip.
Bodde her 4 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you Sunta for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

4/10 – Dårlig

Rex

Reiste med en gruppe
Likte: Renhold
Rooms were small, not ready at specified check-in time
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

10/10 – Utmerket

Pat

Likte: Renhold og personale og service
The hotel heat had been turned off . The room temp. was 65 degrees and they gave us a portable heater . We were not comfortable using it.
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 22. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations

10/10 – Utmerket

Susan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Have stayed before. Great staff.
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 22. mai 2024
Thank you Susan for your 5 star review. We value you as our repeat guest and look forward to welcoming you back at The Empire Hotel!

8/10 – Bra

Silvia og Westborough

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel has a great lobby and rooftop bar. The location is outstanding, walking distance to lots of great attractions. They have improved the air conditioning, which is now functional and modern. The room we got was relatively small but ok for NYC. The walls are a little thin, so we could hear noise from room next to ours. Overall, Its a good price for what we needed.
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 22. mai 2024
We appreciate having you as our guest. Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our facility! We look forward to accommodating you at the Empire Hotel on you next visit to NYC.

10/10 – Utmerket

Cherrie

Reiste med familie
Likte: Renhold
Near everything, cleanliness, good service.
Bodde her 3 netter i mai 2024
Svar fra The Empire Hotel den 19. mai 2024
Thank you Cherrie for your 5 star review! We love having as a valued guest !

10/10 – Utmerket

Michael og Saratoga Springs

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We like it
Bodde her 1 natt i mai 2024
Svar fra The Empire Hotel den 19. mai 2024
Hello Michael, thank you for your review! We are happy you enjoyed our property and we are so delighted to have you as our valued guest.

10/10 – Utmerket

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing staff
Bodde her 2 netter i mai 2024
Svar fra The Empire Hotel den 19. mai 2024
Thank you Robert for your review! We have shared your kind words with our team. Please visit us again soon!

6/10 – Grei

Kathleen

Likte ikke: Fasiliteter
Away from the lobby and the rooftop the spaces in this hotel need a good cleaning. Hallways and rooms felt dark, dusty, and dated. There are other places to stay in the city that feel much neater and up to date. Near the bottom of my list of places I’ll stay again in the city.
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 22. mai 2024
We appreciate having you as our guest. Your feedback is gratefully received, as it helps us strive for improvement. We love that you enjoyed our facility! We look forward to accommodating you at the Empire Hotel on you next visit to NYC.

2/10 – Forferdelig

Miriam

Forretningsreisende
Likte ikke: Fasiliteter
Wie bereits schon erwähnt und auch in der E-Mail geschrieben, musste ich das Zimmer sofort stornieren, weil es nicht sehr sauber war und ich eine allergische Reaktion von H Hausstaub bekommen habe. Es war eine Zumutung, selbst ein anderes Zimmer zu nehmen, in dem das gleiche war. Dieses Hotel ist nicht zu empfehlen, da die Sauberkeit nicht gegeben ist für den Preis
Bodde her 1 natt i mai 2024
Svar fra The Empire Hotel den 19. mai 2024
Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben.Wir entschuldigen uns für etwaige Unzulänglichkeiten, mit denen Sie möglicherweise konfrontiert waren. Wir haben dies untersucht und können Ihnen versichern, dass dies untersucht und behoben wurde.Bitte besuchen Sie uns bald wieder. Wir freuen uns darauf, Sie hier im Empire Hotel NYC begrüßen zu dürfen!

10/10 – Utmerket

Oneil

Bodde her 4 netter i april 2024
Svar fra Empire Management den 18. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 – Bra

Mr. Erik G.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms with character vs standardized bland hotels. A great location near the center of the city.
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 18. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 – Bra

Ariadna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 18. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Sandra og Deerfield Beach

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very accommodating with anything I asked. All spoke English clearly…I’m from South Florida and this is not always true. Very pleasant stay.
Bodde her 4 netter i mai 2024
Svar fra The Empire Hotel den 16. mai 2024
Thank you Sandra so much for taking the time to answer our guest survey! We will pass on your kind words to our team.We are delighted to have you as a valued guest!

6/10 – Grei

Bernice

Shower and washroom space was too confining..Also , the air condition unit was way too loud when it was turned on , even on auto. It made sleeping difficult. Finally there was absolutely no view of anything outside from the window.
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 18. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectation

4/10 – Dårlig

George

Likte ikke: Overnattingsstedets bygg og tilstand
The amenities in the room and the hotel were very disappointing. Mainly, there is no coffee shop or restaurant on the premises, no bar fridge or coffee machine in the room. For someone who likes their coffee first thing in the morning, I had to get dressed, walk a block (in the rain) to find a coffee shop before starting the day. Not doing that again!
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 18. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectation

6/10 – Grei

Carmen and Javier

Reiste med partner
Likte: Personale og service og fasiliteter
I recently stayed at a charming hotel located right in front of Lincoln Center. The overall experience was positive, with some notable highlights and minor drawbacks. The staff were very helpful throughout the stay. Although early checkout was not available, they facilitated an earlier check-in process, allowing us to leave and return only to pick up our room key. When I requested toiletries, they promptly provided a toothbrush and shower cap, although complimentary deodorant was not available. The hotel's location is excellent, directly across from Lincoln Center, making it convenient for exploring the area. The room boasted a spectacular view, enhancing the overall experience. The rooftop area, despite being a bit overpriced, offered a convenient and excellent spot to relax and enjoy the surroundings. However, the hotel is old, with only minor cosmetic renovations. Some areas, like the slightly rusty shower floor and awkward door placement near the toilet, reflect its age. Additionally, no coffee was available in the room, which was a small inconvenience. In summary, the hotel's fantastic location and helpful staff made the stay enjoyable, despite the minor drawbacks related to its age and in-room amenities.
Bodde her 1 natt i mai 2024
Svar fra The Empire Hotel den 16. mai 2024
Hello Carmen, it's great to hear you appreciated the proactive service of our team members. We understand how important a comfortable room and restful sleep are during travels and are glad to know your room met these expectations.Our strategic location presents a wonderful opportunity for guests to explore the city conveniently, and we're delighted you took full advantage of it. We appreciate your constructive feedback regarding the room and look forward to accommodating your preference during your next stay. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We're eagerly waiting for your return!

10/10 – Utmerket

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra The Empire Hotel den 15. mai 2024
Thank you Sandra for your 5 star review! We love having you as a valued guest.

6/10 – Grei

Conor

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra The Empire Hotel den 15. mai 2024
Thank you for your review! We love having you as a valued guest.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Empire is a top hotel. Perfect location and surrounded by restaurants local Hotspots.
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Guillermo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Located across from the Lincoln Center where my nephew was preforming. Restaurants within walking distance. Easy access to the buses and subway. Staff was friendly and professional. All of them. The only thing I saw that needed attention was that the bathroom door on the inside could use some sanding and paint. We enjoyed our stay very much and will be returning. There was some noise as we were on the first floor but I think anywhere you stayed you’ll hear the hustle and bustle of the city.
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 – Utmerket

Thomas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Empire is a great balance of value, location, and convenience.
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 – Utmerket

Sophie og Tiburon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel location was excellent. Lovely friendly boutique hotel. We were so grateful that we were able to get an early check in after a red eye! Amorino and Starbucks right under the hotel made coffee a non-issue. Would definitely return!
Bodde her 2 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 – Bra

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. friendly staff. Room was a bit dark and needed electrical outlets by desk.
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and you found the location and hospitable service to your liking. We would love to accommodate you in the near future.

8/10 – Bra

Moshe

Reiste med familie
Likte: Renhold og personale og service
Great location room are small but this nyc
Bodde her 1 natt i april 2024
Svar fra Empire Management den 13. mai 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

6/10 – Grei

Evelyne

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Location is really good.
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 – Bra

Ernest

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
A little worn but clean
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 13. mai 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 – Bra

Curtis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Empire Management den 12. mai 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

10/10 – Utmerket

Tony

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safe and friendly place. Would stay again.
Bodde her 1 natt i mai 2024
Svar fra Empire Management den 12. mai 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 – Bra

Drazen

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Location is unbeatable. Tired old building, carpets overdue for replacement, hot water takes ages, no laptop safe in the room. Receptionists are courteous but not very helpful and mostly officious.Hardly a three star hotel...but in NYC hotels can get away with anything. Real stars of Empire are the cleaning staff and "bell-boys". Always friendly and go an extra mile. They all deserve five stars.
Bodde her 4 netter i mai 2024
Svar fra Empire Management den 18. mai 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

10/10 – Utmerket

Bradford

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location for Lincoln center, Central Park and close enough to Broadway by taxi or subway. Love this area!!!!!
Bodde her 1 natt i mai 2024
Svar fra MJ den 10. mai 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly.

8/10 – Bra

Eliseo

Likte ikke: Overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mai 2024
Svar fra MJ den 10. mai 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 – Grei

Cecilia

Reiste med familie
Beautiful lobby!
Bodde her 1 natt i mai 2024
Svar fra MJ den 10. mai 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 – Grei

Lidija

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice customer service
Bodde her 2 netter i mai 2024
Svar fra MJ den 9. mai 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 – Grei

Corinne

Bodde her 2 netter i mai 2024
Svar fra MJ den 10. mai 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!