Takterrasse

Anmeldelser av Arlo Midtown

4 out of 5
Arlo Midtown
351 West 38th Street, New York, NY

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 3731 av totalt 5248 anmeldelser." "
Rangering på 8 − Bra. 1034 av totalt 5248 anmeldelser." "
Rangering på 6 − Grei. 270 av totalt 5248 anmeldelser." "
Rangering på 4 − Dårlig. 103 av totalt 5248 anmeldelser." "
Rangering på 2 − Forferdelig. 110 av totalt 5248 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Anne-Kristine

Bodde her 2 netter i februar 2024
Svar fra Ariyana den 17. feb. 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

4/10 – Dårlig

jens

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold og personale og service
Major disappointment
The room was not ready upon arrival. After being given multiple conflicting reasons for why it wasnt ready we were able to check in after waiting 1 hour and 15 minutes in the lobby. The compensation for our wait was two complementary drinks, and we were given any updates on the progress while waiting. The room cleaning was not good, and the room was dusty and aircondition gave a foul smell the last day. During our stay we were unable to return to our room for 20 minutes at 17:15 due to room cleaning delays. Please see attached photo from the counter. Arlo hotels also have a 20% veteran discount that this hotel were not able to provide since "they dont do it yet" or dont care.
Bodde her 4 netter i februar 2024
Svar fra Jason M | Assistant Front Office Manager den 14. feb. 2024
Hello Jens, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you faced during your stay. Your feedback is crucial, and we are taking immediate steps to address the issues raised. We want to assure you that your experience does not reflect our standard of service. We value your patronage and sincerely hope to have the opportunity to welcome you back, allowing us the chance to provide an improved and more enjoyable experience.

10/10 – Utmerket

Tor Einar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2024
Svar fra Jason M | Assistant Front Office Manager den 8. feb. 2024
Hello Tor, Thank you for your feedback

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fint hotel. Innsjekk gikk fint. Bra beliggenhet Det var mye forstyrrelser på rommet, selv med ikke forstyrr hengende på døra. Opplevde at vaktmester gikk inn på rommet for å fikse noe tilsynelatende feil på badet, låste seg inn uten å banke på.
Bodde her 2 netter i januar 2024

8/10 – Bra

Andreas

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra AC den 5. des. 2023
Hello Andreas,Thank you for your recent stay here with us at Arlo Midtown! We appreciate your feedback and we hope to welcome you back in the near future.

10/10 – Utmerket

Anne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God beliggenhet
Fint hotell med svært god beliggenhet ift Time Square. Litt små rom, men god standard.
Bodde her 5 netter i september 2023
Svar fra Sid B. den 8. okt. 2023
Hi Anne, Thank you for choosing us here at Arlo Midtown! We are very happy to know that you had one amazing stay here in NY. Safe travels, we hope to see you again in the future!

10/10 – Utmerket

Irene

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i juli 2023
Svar fra Sid B. den 7. aug. 2023
Thank you for choosing us here at Arlo Midtown for your stay! We hope you had a wonderful time with us and we hope to have you back in the future!

10/10 – Utmerket

Kjell Oskar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i juli 2023
Svar fra AC den 3. aug. 2023
Hello Kjell,Thank you for your recent stay here with us at Arlo Midtown! We appreciate your feedback and hope to welcome you back soon.

8/10 – Bra

Espen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig bra hotell, småe rom, god frokost
Bodde her 5 netter i juli 2023
Svar fra Sid B. den 23. juli 2023
Hi Espen, Thank you for choosing Arlo Midtown for your recent stay! We hope that you had a comfortable and enjoyable stay with us.We would like to take this opportunity to thank you for your patronage and for choosing our hotel. We are committed to providing our guests with the highest level of service and comfort, and we are delighted that we were able to meet your expectations.Thank you again for staying with us. We look forward to welcoming you back soon!

6/10 – Grei

Rune

Reiste med familie
Likte: Renhold
Bodde her 7 netter i juni 2023
Svar fra AC den 4. juli 2023
Hello Rune,Thank you for your recent stay here with us at Arlo Midtown! We apologize for any inconvenience you may have experienced during your stay with us. Please join us again in the near future in order to make your next stay more enjoyable.

6/10 – Grei

Gudmund

Reiste med familie
Likte ikke: Renhold
Bodde her 7 netter i juni 2023
Svar fra AC den 28. juni 2023
Hello Gudmund,Thank you for your recent stay here with us at Arlo Midtown! We hope to welcome you back in the near future in order to make your next stay a more memorable one.

6/10 – Grei

Gudmund

Bodde her 7 netter i juni 2023
Svar fra AC den 27. juni 2023
Hello Gudmund,Thank you for your recent stay here with us at Arlo Midtown! We hope to welcome you back soon in order to make your next stay a more memorable on.

4/10 – Dårlig

Thale

Reiste med familie
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mai 2023
Svar fra ac den 25. mai 2023
Hello Thale,Thank you for your recent stay here with us at Arlo Midtown! We appreciate your feedback. Please join us again in the near future in order to make your next stay a more memorable one.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Strålende hotell på Manhattan
Veldig godt hotell med flott beliggenhet. Rent og med gode senger.
Bodde her 4 netter i mai 2023
Svar fra lobby host den 16. mai 2023
Hello,Thank for the choice you made by choosing Arlo Midtown.So glad you had a great experience we hope to see you again soon.Regards,

10/10 – Utmerket

Helena Helle

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2023
Svar fra Areis Assistant Front Desk Manager den 25. mars 2023
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We look forward to welcoming you back.

10/10 – Utmerket

Stine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mars 2023
Svar fra Sid B. den 13. mars 2023
Hi Stine, Thank you for your feedback, we love that you have chosen us here at Arlo for your stay. We look forward to being of service to you in the future. Safe Travels!

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell sentralt i Midtown. Kan anbefales.
Bodde her 7 netter i februar 2023
Svar fra Jason Marte | Assistant Front Office Manager den 2. mars 2023
Hello, Thank you for choosing Arlo Midtown!

10/10 – Utmerket

Johanne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2023
Svar fra Sid den 26. mars 2023
Hi Johanne, Thank you for your positive review! We are happy to know you had one amazing stay with us. Please visit us again in the future!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sto til alle forventninger
Veldig fornøyd med hotellet og ansatte. Ikke det største rommet men etter min mening alt man trenger om man reiser i par. God seng. Gode forhold. Flinke og hyggelige ansatte. Fin utsikt til byen. Anbefaler Arlo for de som vil reise til New York.
Bodde her 5 netter i desember 2022
Svar fra Ola den 23. des. 2022
Hi, we appreciate your feedback. Thank you for staying with us. Happy holidays

10/10 – Utmerket

Katrine Selnes

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2022
Svar fra Jason Marte | Assistant Front Office Manager den 21. nov. 2022
Hello Katrine,Thank you for your feedback!

10/10 – Utmerket

Birgitte Tvedt

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kommer gjerne tilbake til Arlo.
Etter et uheldig hotellvalg første natt i NY sjekket vi inn på Arlo de to siste døgnene. Det var helt nydelig å komme dit, bli tatt i mot, og å være der. Estetisk nydelig, godt rom, mange steder å sitte i hotellets fellesområde, hyggelig og servoceminded personale. Frokost inkludert der de kunne tilpasse maten til glutenfritt. God og sentral beliggenhet gjorde det lett å ta en pause på hotellet i løpet av dagen. Nærhet til bussforbindelse til videre reise i Usa, for oss til Boston. Og nært flere spisesteder der vi fikk god glutenfri mat, både snackmat på dagtid eller tapas på kveldstid. Gåavstand til parkområdet High Lane, som endte i Chelsey Market. Kjempefornøyde m oppholdet. Prikken over i’en var restaurantområdet på taket i 26. etasje.
Bodde her 2 netter i oktober 2022
Svar fra Jason Marte | Assistant Front Office Manager den 13. okt. 2022
Hello Birgitte,Thank you for your valuable feedback! We look forward to welcoming you back!

10/10 – Utmerket

Vebjørn

Bodde her 4 netter i oktober 2022
Svar fra Rabiola den 10. okt. 2022
Hi VebjornThank you for your feedback

10/10 – Utmerket

Ilmi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2022
Svar fra Jason Marte | Assistant Front Office Manager den 8. okt. 2022
Hello llmi,Thank you for your feedback!

10/10 – Utmerket

Pernille K

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i september 2022
Svar fra Jason Marte | Assistant Front Office Manager den 6. okt. 2022
Hello Pernille,Thank you for your feedback!

8/10 – Bra

Geir

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell, hyggelig betjening, bra standard, hyggelig tak bar og bar. God og sentral beliggenhet. Vi prøvde ikke frokosten. Kan anbefales.
Bodde her 3 netter i september 2022
Svar fra Jason Marte | Assistant Front Office Manager den 25. sep. 2022
Hello Geir,Thank you for your feedback!

10/10 – Utmerket

Bernhard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2022
Svar fra Areis den 10. sep. 2022
Dear Bernhard, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

10/10 – Utmerket

Joakim Magnor Hovet

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Very good!
Bodde her 4 netter i juli 2022
Svar fra Ola den 25. juli 2022
Hello ,Joakim , thank you for the great scores Best Wishes

10/10 – Utmerket

Monica

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2022
Svar fra -Dominique den 14. juni 2022
Thank you for your feedback !

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juni 2022
Svar fra Sidney B. (Assistant Front Office Manager) den 8. juni 2022
Hi Anonymous, Thank you for your response, we hope you had one amazing stay with us here at Arlo Midtown. All the best,

10/10 – Utmerket

Henning

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Meget bra
Bodde her 2 netter i april 2022
Svar fra Maggie den 26. apr. 2022
Hi Meget, We're so happy to hear you enjoyed your time with us! Best, Maggie Houston Stokes General Manager

10/10 – Utmerket

Einar Holst

Bodde her 1 natt i april 2022
Svar fra Dan den 8. apr. 2022
We're so happy our service helped elevate your recent experience with us

6/10 – Grei

tor kristian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2022
Svar fra Dan den 1. apr. 2022
Thank you for your feedback !

10/10 – Utmerket

Pål

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Great service, we were a bit early and still got a room several hours before check-in, I didn't expect that. We even got to choose our preferred room. The room even had a tv with casting capabilities so we could watch Netflix etc. The room had great views, very happy. It was some dust on the nightstands etc, I didn't mind, but my wife did.
Bodde her 8 netter i februar 2022
Svar fra Maggie den 28. feb. 2022
Hello Pal, We are very happy you enjoyed your recent experience with us and found us the ideal fit for your city adventures. Thank you for your kind compliments and we'd love to welcome you again! Best, Maggie Houston Stokes General Manager

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kommer gjerne tilbake
Moderne, rent og ypperlig beliggenhet!
Bodde her 4 netter i desember 2021
Svar fra -Dominique den 27. jan. 2022
Thank you for choosing the Arlo Midtown

10/10 – Utmerket

Johannes Odland

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2022
Svar fra Carlos den 12. jan. 2022
Thank you for staying with us and we are glad you enjoyed your stay!

10/10 – Utmerket

Kim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A hotel where you definitely feel at home with a great central location in Manhattan. The staff are really friendly and helpful, can warmly recommend this hotel. Will definitely use them next time in NY.
Bodde her 1 natt i desember 2021
Svar fra Michael den 7. des. 2021
Hello Kim, Thank you for the kind words...I'll make sure to share them with the team. We're glad that you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Utmerket

kelly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021
Svar fra Carlos den 1. des. 2021
We hope you enjoyed your stay! Thanks, Carlos

10/10 – Utmerket

jan monty

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2021
Svar fra Richard T den 22. nov. 2021
Thank you for the excellent review! We look forward to welcoming you back home to Arlo Midtown soon!

8/10 – Bra

Ashran

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay great location
Bodde her 3 netter i mars 2024
Svar fra Jason M | Assistant Front Office Manager den 26. mai 2024
Thank you for choosing Arlo Midtown! We look forward to welcoming you back

10/10 – Utmerket

Katrin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was great, the staff was incredibly kind and the way the hotel makes it safe for guests
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Paniz

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

8/10 – Bra

Ainka

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was too small.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Christine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a beautiful property with great staff however, my one complaint would be the condition of the bathroom in the suite with a terrace. It has stains all over the floor that made it look dirty, and the top of the bath spout was popping out. It is also a noisy area but not far from Empire State and Times Square!
Bodde her 3 netter i mai 2024
Svar fra Ariyana den 26. mai 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our beautiful property and the service provided by our staff. However, we apologize for the condition of the bathroom in the suite with a terrace. Your comments are important to us, and we'll address these issues to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.

10/10 – Utmerket

Laurence

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A great option for staying in Midtown. As is usual for New York, the room wasn't huge but adequate for what we needed. Bathroom and shower were great, staff and operation were very efficient. It's very convenient for getting to most of the areas you would want to get to. Didn't get to use on site facilities so can't comment on restaurant etc but would definitely return
Bodde her 6 netter i mai 2024
Svar fra Ariyana den 26. mai 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great stay with us at Arlo Midtown. It's wonderful to know that you found our location convenient and that our rooms, bathroom, and shower met your needs. We're glad you experienced efficient service from our staff. We hope to welcome you back soon, and perhaps next time, you'll have the chance to enjoy our on-site facilities as well. Safe travels until then!

6/10 – Grei

Anita

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Room was very small. No safe in the room to lock up valuables. Bathroom very small. Room became very humid after using the bathroom because of the small space and no fan.
Bodde her 4 netter i mai 2024
Svar fra Ariyana den 26. mai 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the size of your room and bathroom, as well as the lack of a safe and ventilation. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.

8/10 – Bra

Lise

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La chambre était belle mais très petite. Hôtel très propre.
Bodde her 6 netter i mai 2024
Svar fra Jason M | Assistant Front Office Manager den 22. mai 2024
Thank you for choosing Arlo Midtown!

8/10 – Bra

Raven

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The employees were very kind and respectful. From the restaurant servers to the front desk attendants. We did have an issue with a leaking/broken sink, but the staff did try to get it fixed before we left. It was simply an issue that will need to be fixed to ensure that that room doesn’t get eventual water damage. Altogether, great stay and will book again!
Bodde her 4 netter i mai 2024
Svar fra Jason M | Assistant Front Office Manager den 22. mai 2024
We greatly appreciate your kind feedback! It's wonderful to hear that our staff provided excellent service throughout your stay. We apologize for the inconvenience caused by the leaking sink and assure you that we are taking steps to address it promptly. Thank you for bringing it to our attention. We look forward to the opportunity to welcome you back for another great stay!

10/10 – Utmerket

Leslie

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. Easy to navigate to subway or walk to many main attractions.
Bodde her 4 netter i mai 2024
Svar fra Jason M | Assistant Front Office Manager den 26. mai 2024
We appreciate your feedback

8/10 – Bra

Sean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed at the arlo in march this year. The hotel is in a great location for tourists and is a great hub for exploring the city. Our room was a bit small but it was kept clean and did whatbit needed. The staff was kind and helpful and offerd their recomendations for some bar and food options as well. Their breakfast was pretty good and we started pur days at their coffee shop in the lobby which was great. I would recommend this place to anyone visiting NYC
Bodde her 3 netter i mars 2024
Svar fra Ariyana den 26. mai 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Arlo Midtown. It's fantastic to know that you found our location convenient for exploring the city and that you appreciated our clean rooms and helpful staff. We're glad you enjoyed our breakfast and coffee shop offerings as well. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to NYC!

8/10 – Bra

Alexa

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Pros - Great location close to everything - Citybikes are around the corner which is very convenient to get around - Room was well designed and thought out, great use of a small space - Room was very clean - Hotel was very quiet and relaxing Cons - Pillows were awful, very lumpy, no firm pillows - Staff were not friendly and sometimes ignored us, tried to order a coffee one morning and the barista never acknowledged our presence
Bodde her 4 netter i mai 2024
Svar fra Ariyana den 26. mai 2024
Thank you for sharing your detailed feedback with us. We're pleased to hear that you appreciated our great location, thoughtful room design, cleanliness, and the convenience of city bikes nearby. However, we apologize for the inconvenience you experienced with the pillows and the lack of friendliness from some of our staff members. Your comments are important to us, and we'll address these areas for improvement with our team to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay.