Hoteller i New Castle Northwest

«I stay here every time I visit family, I like the staff breakfast is perfect and the location is great.»

«Fine, except no clock in room, no bathroom exhaust fan (or it didn’t work), very low water pressure.»

«The breakfast was great but the main floor room was noisy, despite letting the front desk know the rooms above were making noise after 10pm.»

«My family has stayed here multiple times and this time we were a bit disappointed. The pool needed cleaned. the bottom was brown colored, the hot tub was broken and we asked for an extra blanket and was told the hotel only had 1 extra blanket and didn’t carry any extra pillows. Staff was wonderful as usual Like i said this was my first not so wonderful review out of my last 4 stays there»

«Room was very clean, staff was wonderful, never had to worry about not having anything. Prices were more than fair compared to the other options in the outlets.»

«Clean room»

«Nice suite kitchen was equipped with basic utensils but we had no need for it. Bed maytress older but very comfortable »

«Staff was great. Breakfast was good. Room was comfortable. We’ll go back next time we come to visit family.?»

«The property is old. It’s in desperate need of updating. The beds creaked and you can feel every spring in them. Our shampoo bottles had seals on them… but they were broken. So who knows what could have been put in it from previous guests. Breakfast was mediocre at best. Not a lot of options. Staff was great though, very friendly and nice. Check in was quick. The pool floor needs updating bad- we ended up with cuts on our feet from sharp broken tiles and concrete. And I will say, I ended up with ...

«Ns»

«The hotel is in desperate need of an update. Chipped paint, water damaged ceiling tiles, etc. Everything just felt like it needed cleaned.»

«Room was clean. Staff was great. Manager baked some cookies for guests. Staff gave us water for our travel when checking out. Great place to stay. Enjoyed it.»

«Let me start with the property was fine. The room was fairly clean, at least as clean as my own house. The bed was big with lots of pillows and while not the best mattress, firm and comfortable. I was able to change the HVAC easily for my needs. TV remote gave me some issues but I figured it out. Breakfast, especially the coffee, was PHENOMENAL! Best hotel breakfast I've ever had! Coffee machine is fantastic! Now...I did have one issue....Checking in was a nightmare! I called multiple ...

«Friendly staff»

«Yes and yes »

«I was greeted warmly. The room was very clean; the shampoo conditioner body wash and lotion was an absolute dream! I’m currently pregnant, so it was nice to see foods I could tolerate for breakfast. When I was checking out, the gentleman was nice and made sure everything was up to my standards. This was an amazing experience!»

«no lobby, phone number listed did not answer. I did not receive an email detailing on how to get a key. Too much hassle book elsewhere. Will see if this listing is posted.»