Fasilitet på overnattingsstedet

Anmeldelser av Aloft Nashville West End

3 out of 5
Aloft Nashville West End
1719 West End Avenue, Nashville, TN

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 428 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 273 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 150 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 83 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 69 av totalt 1003 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Darleen

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 10. mai 2024
We appreciate the feedback, Darleen.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 – Bra

Patrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Customer Service den 10. mai 2024
Thank you for the great rating, Patrick!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Aloft Nashville West End. We'd like to share an even better experience with you soon.

10/10 – Utmerket

Christopher

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 9. mai 2024
Christopher, it's fantastic to hear that you had a great experience at Aloft Nashville West End. We're thrilled to have met your expectations and look forward to welcoming you back in the future. Thanks for sharing your rating!

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very impressed with how clean it was. Staff was amazing and helpful.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 7. mai 2024
Stephen, it's terrific to hear that you appreciated our immaculate environment at Aloft Nashville West End. We're also elated that our team members exceeded your expectations with their assistance. We hope to welcome you back soon for another amazing stay.

10/10 – Utmerket

Matthew og New York

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 7. mai 2024
Matthew, it's wonderful to read your positive feedback about your experience at Aloft Nashville West End! Our team members strive towards creating memorable experiences and we're delighted to see that reflected in your rating. We thank you for choosing us and look forward to your return visit.

10/10 – Utmerket

Melisa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff and excellent room
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 2. mai 2024
Melisa, it's heartening to hear you found your room at Aloft Nashville West End to be excellent and our team members to be pleasant. We appreciate your glowing review and would be thrilled to host you again in the future.

4/10 – Dårlig

julie

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
x
Bodde her 3 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Julie, it's disheartening to hear your stay wasn't up to your expectations. Guest satisfaction is of utmost importance, so your critique is noted. We'd value another chance to offer a more favorable experience, hoping any concerns can be assuaged. Rest assured, your remarks will be shared with our dedicated team members for continuous improvement.

10/10 – Utmerket

Todd

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, easy to get around west end and music row, great food options, very walkable to a lot of places.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Todd, it's wonderful to hear that you enjoyed your stay at Aloft Nashville West End! We're thrilled you appreciated our prime location, which offers easy access to the West End and Music Row, along with the variety of dining options. It's lovely to know you found the locale so walkable. Thanks for your positive feedback, and we hope to see you again soon.

10/10 – Utmerket

Barry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 22. apr. 2024
Barry, it's wonderful to hear that you had such a positive stay at Aloft Nashville West End. We hope to have the opportunity to welcome you back in the future!

10/10 – Utmerket

Olivia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff and clean rooms
Bodde her 2 netter i april 2024
Svar fra Customer Service den 9. apr. 2024
Olivia, thank you for sharing your experience. It's wonderful to hear that Aloft Nashville West End provided you with clean accommodations and that our team members impressed you with their service. We hope to welcome you back in the future!

8/10 – Bra

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice rooms. Close walking distance to downtown. Staff was all very nice and helpful.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 7. apr. 2024
Michael, we're so glad to hear you appreciated the convenient location and pleasant accommodations at Aloft Nashville West End. We are especially pleased to know our team members left a positive, helpful impression. We look forward to having you with us again in the future.

2/10 – Forferdelig

Whitney

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Valet stole my pills from my car, as well as valet parking was horrible
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Gaetan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great staff and location
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 28. mars 2024
Gaetan, it's wonderful to hear you enjoyed your stay at Aloft Nashville West End. We are particularly pleased to know you appreciated our convenient location and found our team members to be excellent. We greatly value your support and hope to welcome you back again in the future.

6/10 – Grei

Peni og Lake Forest

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Shower in room 817 dropped all night and now vent in bathroom for steam. No choice for parking other than $44 valet
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 27. mars 2024
Peni, we appreciate your feedback and apologize for the shower issue and the concerns raised about bathroom ventilation. We assure you that these are isolated incidences and will be duly addressed. Furthermore, we completely understand your points on parking. We hope to convey and provide a range of options that cater to our guests' needs. Thank you for bringing these to our attention. Despite these issues, we hope to see you again and provide an improved stay experience.

10/10 – Utmerket

Karen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love all ALoft hotels!
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 4. mars 2024
Karen, we're thrilled to hear that you enjoy your stays at Aloft Nashville West End so much. It's wonderful that our hotel stands out as part of your overall love for the Aloft brand. We're looking forward to welcoming you again.

10/10 – Utmerket

Megan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the experience with the staff! Loved how safe I felt. Will definitely use this hotel in the future
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 4. mars 2024
Megan, we are thrilled to hear that you treasured your experience at Aloft Nashville West End. It's wonderful that our team members made you feel safe and appreciated. We eagerly look forward to your future stays with us.

8/10 – Bra

Robin

Reiste med familie, Reiste med kjæledyr
Likte: Renhold
Overall we enjoyed the property. The location is very close to a lot of the Nashville attractions. The room size was wonderful. For two queens beds there was also a good sized sitting area with a pull out couch. We appreciated the fact that the hotel was pet friendly and that there is no fee. Unfortunately with the hotel being in the city there was barely any green space for the dogs to relieve themselves. Some things we didn’t like was that we left our room around 12:30. Apparently housekeeping must have passed our room by then so it was not cleaned. That wasn’t a big issue since we had only been there one night prior, but we had called down to the front desk when we returned that night to ask for some fresh towels and they did not bring it up which was annoying. Additionally we attempted to use the pullout couch and when we removed the cushions it was full of crumbs and a pair of EarPods that were left behind. The biggest negative for us was the cost of parking in the garage each night was over $30.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 29. feb. 2024
Robin, it's pleasing to hear that you found the Aloft Nashville West End's location to be an advantage, and that you appreciated our spacious rooms and pet-friendly policies. We sincerely regret any inconvenience related to housekeeping schedules and any oversight in providing fresh towels when requested. Your comments on the pullout couch cleanliness and the parking charges have been noted as well. We promise to utilize this feedback in our on-going endeavor to improve our service standards. We look forward to being your host again and providing you an even better experience next time. Thank you for sharing your valuable feedback.

10/10 – Utmerket

Judy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 1. mars 2024
Judy, thank you for choosing Aloft Nashville West End on your recent trip. We're delighted you had a wonderful experience and hope to have the pleasure of welcoming you back soon!

8/10 – Bra

charlotte

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 28. feb. 2024
Charlotte, thank you for choosing Aloft Nashville West End and sharing your rating. We're delighted to know you enjoyed your stay. Looking forward to welcoming you back for another pleasant experience.

10/10 – Utmerket

Neal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy centrally located. Fun local places walkable.
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Neal, it's wonderful to hear that you found the Aloft Nashville West End to be conveniently situated for your needs. We're delighted to know that you appreciated the vibrant local spots within walking distance. Thank you for choosing us, and we look forward to welcoming you back soon.

10/10 – Utmerket

Tyler

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The customer service was phenomenal and you need to give them a raise. Thank you byeeeee
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 26. feb. 2024
Tyler, it's wonderful to hear you found the customer service at Aloft Nashville West End exceptional. We greatly value our team members' dedication to go above and beyond for our guests. Your recognition of their hard work is greatly appreciated. We hope to welcome you back soon for another remarkable experience.

6/10 – Grei

Hannah

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
I was just a little disappointed. Felt very run down
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 26. feb. 2024
Hannah, we appreciate you taking the time to share your experience. It's saddening to hear that our hotel didn't live up to your expectations. Our goal is to provide a sleek and contemporary environment and we're continuously making improvements to enhance our guest experiences. We value your feedback and will certainly consider it as we move forward.

4/10 – Dårlig

Jerry

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I didn't like the way check in at front desk treated us up on arrival. Very unprofessional in my opinion as someone who to create an healthy atmosphere for guests checking in. One bottle of water in room for 2 people and she wanted to sell me a bottle.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 27. feb. 2024
Jerry, it's regrettable to hear about the reception you encountered during check-in. Conducive atmospheres are what our team members strive for, and we apologize if you felt this was not achieved. Regarding the water issue, we always aim to provide sufficient amenities for all our guests and understand your concerns. We're keen to improve and assure you we're taking your feedback seriously, and we'll be addressing these issues internally. Each guest's satisfaction is our highest priority. While this visit did not meet your expectations, we hope you can give us another opportunity to provide you with a better experience.

10/10 – Utmerket

Leigha

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 26. feb. 2024
Thanks for the fantastic rating, Leigha!It's outstanding we could exceed your expectations during your stay at Aloft Nashville West End. We're all looking forward to your next stay with us.

4/10 – Dårlig

Natalie

Likte ikke: Personale og service
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 25. feb. 2024
We appreciate you sharing your concerns with us, Natalie.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 – Utmerket

Kent

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 21. feb. 2024
Kent, it's fantastic to know you had a good experience at Aloft Nashville West End. We strive for excellence and it's uplifting to see our efforts shine through. We hope your future travels bring you back our way!

10/10 – Utmerket

Megan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved how safe it was inside the facility.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 19. feb. 2024
Megan, it's wonderful to know you felt secure during your stay at Aloft Nashville West End. Our guests' safety is a top priority, and we're pleased to hear that we met your expectations. We eagerly look forward to your next visit.

10/10 – Utmerket

Mandye

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 19. feb. 2024
Thank you for sharing, Mandye!At Aloft Nashville West End, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Utmerket

AYUMU

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 22. mars 2024
Thank you for sharing your perfect rating with us, Ayumu!It's wonderful to see how much you appreciated your time at Aloft Nashville West End! We want everyone to feel right at home at Aloft Nashville West End. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

6/10 – Grei

Ashley

Likte: Personale og service og overnattingsstedets bygg og tilstand
Was an OK stay. Had to move rooms the first night because the AC wouldn’t stay on even after they “fixed it”. The heater kept turning on and the room was in the mid 80s! The second room was good AC wise, but it was right next to the garage door entrance and that was just annoying wondering if someone was trying to open our door or not throughout the nights. Then when we requested more towels bc the shower water went into the whole bathroom we never received them. And they didn’t clean our room on the second day either.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 16. feb. 2024
Ashley, we regret to hear about the challenges experienced throughout your visit relating to the climate control in the initial room and the noise from the garage entrance in your secondary room. We take these matters seriously and will ensure these are addressed. Regarding the lack of requested towels and room servicing, we apologize. We aim to deliver efficient service and will discuss this with our team members to improve. We hope you will allow us another chance to provide you with an improved stay in the future.

6/10 – Grei

Jack

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
the ac unit in room was defective and I reported it to front desk after the first night, they said they would have it checked out. I offered them to switch our rooms but they said let them check it out first. They either did not check it or just didn't do anything about it because it was still 74 degrees in the room with the a/c set at 68 and on cool mode. Coudln't sleep either night it was so hot in the room.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 12. feb. 2024
Jack, thank you for taking the time to share your experience. It's regrettable to hear about the difficulties you encountered with the temperature regulation in your room. We understand comfort is essential for a good night's sleep and we apologize this was not the case during your stay. The well-being of our guests is our top priority and we assure that all feedback is utilised for improvements. We hope you allow us another opportunity to deliver the quality stay you expect in the future.

8/10 – Bra

Jonathan

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 12. feb. 2024
Jonathan, thank you for giving the Aloft Nashville West End a positive rating on Hotels.com. We're hopeful that your stay was enjoyable and met your expectations. We look forward to having the opportunity to serve you again in the future.

8/10 – Bra

Courtney

Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
Courtney, it's excellent to see that you had a positive experience at Aloft Nashville West End. We're continuously striving to deliver a great stay for our guests and appreciate your rating. Thank you for choosing us, and we hope to welcome you back in the future.

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay! The property was very clean, our room was nice and roomy. There is a great Italian restaurant within walking distance, it was delicious! Would stay here again!
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 11. feb. 2024
Stephanie, it's fantastic to hear about your enjoyable experience at Aloft Nashville West End. We're elated to know that you appreciated the cleanliness and spaciousness of your room. We're also delighted that you had an opportunity to enjoy the nearby Italian restaurant. It's feedback like yours that lets us know we're living up to our high standards. We eagerly anticipate your return for another wonderful stay with us.

8/10 – Bra

Elaine

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 11. feb. 2024
Thanks for the great rating, Elaine!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Aloft Nashville West End soon, we'd love to have you back!

2/10 – Forferdelig

Amanda

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
Property is nice. Front desk staff is terrible. Valet and housekeeping were great.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 5. feb. 2024
Amanda, it's concerning to hear about your recent experience. Our team always aims to provide top-notch service to our guests. We're glad to know that the maintenance and valet teams impressed you. However, we sincerely regret that the front desk interactions fell short of your expectations. We appreciate your feedback as it helps us make necessary improvements in our service. We hope that you'll give us another opportunity to ensure a much more satisfying experience in the future.

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 5. feb. 2024
Thank you for the 4-star rating!It's great your time at Aloft Nashville West End was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 – Bra

Jesse

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
City view from the room
Bodde her 1 natt i februar 2024

8/10 – Bra

Michelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a good location and convenient. There were several restaurant options nearby. The beds were comfy and the shower pressure was on point.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 5. feb. 2024
Michelle, thank you for taking the time to share your experience at Aloft Nashville West End. We're delighted to hear you found our location to be convenient and appreciated the nearby dining options. It's wonderful to know you enjoyed our comfortable beds and satisfying shower pressure. We can't wait to welcome you back on your next visit to Nashville.

10/10 – Utmerket

Vincent

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 2. feb. 2024
Thank you for the amazing rating, Vincent!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Nashville West End soon!Thanks again for leaving your feedback!

10/10 – Utmerket

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice staff
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 1. feb. 2024
Richard, thank you for giving Aloft Nashville West End a stellar review. It's delightful to know that our team members made a positive impression. We hope your future visits are just as enjoyable.

10/10 – Utmerket

Michael A.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 30. jan. 2024
Michael, it's wonderful to hear that your stay at Aloft Nashville West End was pleasing. We appreciate you taking the time to leave a rating on Expedia. We look forward to hosting you again in the future.

8/10 – Bra

Andrew og Wesley Chapel

Reiste med partner
Likte: Renhold og personale og service
Older hotel but fairly well kept. Hot water took a very long time to get hot, approximately 10 minutes but the morning we checked out, one of the water tanks burst so was probably related to that. Room was right next to elevators and there was no sound buffer.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 22. jan. 2024
Andrew, it's pleasing to note your view of the Aloft Nashville West End as a well-maintained property. We regret that your experience with the hot water wasn't ideal. This is certainly not usual, and pertinent measures have been taken to rectify it. As for the noise from the elevators, we appreciate your feedback and will look into possibilities for improvement. We hope to serve you again with an even better experience.

8/10 – Bra

deborah

Rooms were nice and the bedding was very comfy. You definitely lack on parking convenience and your staff could be more accommodating and friendlier. Overall stay was good.
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 22. jan. 2024
Deborah, it's great to learn that you appreciated the comfort of our rooms and bedding at Aloft Nashville West End. We regret that the parking and service experiences didn't meet your expectations entirely. We strive to provide an effortless stay, and your feedback will be pivotal in our ongoing enhancement of guest experiences. We're glad your overall stay was good, and we hope to have the opportunity to serve you even better on your next visit.

10/10 – Utmerket

Shehval og Oswego

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
*
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 18. jan. 2024
Thank you for the perfect rating, Shehval!We are very pleased to hear that you had a wonderful stay at Aloft Nashville West End. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 – Dårlig

Clare

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 17. jan. 2024
Clare, we regret to see your rating and it's disheartening to realize your stay wasn't as enjoyable as expected. We encourage you to share more information about your experience, which would help us to highlight areas needing attention. Your feedback is vital and we appreciate the time you have taken to rate us. We hope to have the opportunity to enhance your impression of us in the future.

10/10 – Utmerket

henry

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 16. jan. 2024
Henry, we're thrilled to know that you appreciated the location of Aloft Nashville West End. We aim to provide a convenient spot for our guests and their Nashville adventures. We hope to host you again soon.

10/10 – Utmerket

Roc-Anthony

Bodde her 3 netter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Roc-Anthony, we're truly delighted to hear that you enjoyed your stay at Aloft Nashville West End. Thanks for leaving a rating. We're looking forward to welcoming you back for another wonderful experience.

4/10 – Dårlig

Jessica

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not a good fit for us..
First, I want to say that both women who assisted us, one with check-in and the other with check-out, were very helpful and professional! However, we will not be staying at this property again. Upon check-in we were charged an undisclosed parking fee of $39+tax to park our car on the property overnight. If we were to choose valet, it bumped up to $75. That was a bit of a shock, but after driving all day my daughter and I just wanted to call it a night. She was very excited to see the views from the rooftop, which online is well lit. We took the stairs (she isn't a fan of elevators) and were very concerned about blood on the sign in the stairwell leading to the 8th floor and then walking out on a dark patio area. We did search around for a light to turn on but were unable to find a way to light the area, so we retreated to our room. The room smelled strongly and had an ozone machine running in it. We laid on the bed a few minutes and my daughter began complaining of a headache the smell was so strong. A google search also revealed that you cannot be in the same room while an ozone machine is running :( The lady working the front desk was very sweet, apologized for the smell and the ozone machine that was "not supposed to be left in there", and put us in a new room. Unfortunately, we did not have hot water to shower with in the morning, and the grab-and-go breakfast was an offering of overpriced, disappointing choices.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 12. jan. 2024
Jessica, it's pleasing to hear that you found our team members helpful and professional. It's paramount to us that our guests feel welcomed and assisted. However, we regret that your stay was not up to your expectations.We regret any confusion regarding parking, and understand that the noted charges may have been unexpected. We will work on making this information more transparent for future guests.With regards to the safety and hygiene standards, your remarks are concerning. Our team prioritizes ensuring the cleanliness and safety of all public areas, including our stairwells and the rooftop area. Addressing your concern, we will evaluate our current lighting solutions.In relation to the room you initially occupied, we know how essential it is for our rooms to be fresh and inviting. The situation you described is highly unusual and will be looked into. As for the hot water and breakfast selection, we aim for nothing less than optimal comfort and satisfaction and it appears we did not meet this during your stay. Our team is committed to improving these aspects.We appreciate your constructive feedback, and although we understand you might not be considering a future visit, we sincerely hope you may reconsider and allow us to show you an improved experience.

8/10 – Bra

Eric

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Place was a good location from Vanderbilt (less than a mile) and Broadway bars (1 mile but walkable) the room was big and clean. The walls are paper thin so did hear people next door every night but not the worst. 4 out of 5. Solid stay overall
Bodde her 3 netter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Eric, we're pleased to hear that Aloft Nashville West End's prime location and spacious, clean rooms added value to your stay. However, we regret any disturbances from neighboring rooms. Your comfort is our priority, and we'll continue working towards improving our sound insulation. We're delighted you found your stay solid overall and we hope to welcome you again in the future for an even better experience.