Luksushoteller i Naperville

«I love this property after talking to Kelly the manager when I first got there and arrive at night I didn't feel welcoming actually I felt uncomfortable because it seemed like they were frowning upon the fact that I used Expedia to book mine my reservation but once speaking to Kelly the next day and letting her know how I felt and the room that I got I wasn't happy with it wasn't the experience that I was looking for me and my husband she fixed it and she apologized and she said she in fact knew ...

«Stay was a disaster. Construction workers directly above my room very loud and ended up cutting a hole in the ceiling and part of the wall. Hotel maintenance informed the front desk that he could not fix this and they would have to switch rooms. I was promised new room but Upon returning from dinner was told they now did not have a room and were completely sold out so they patched the hole. Took photos of dust covered cobwebs in just about every corner of the room along with what looked like ...

«Loved the stay; the staff were very friendly.»

«It’s very nice place very good staff.»

«The showers were a bit weird. There was no door to close it for the water to stay inside. The drains were slow as well. The rooms were fine.»

«Our stay was nice minus one thing.. The toilet was an issue. It clogged up multiple times. Upon letting front desk know he handed me the plunger. I said I think it's broken, it's been an issue the whole time. He said maintenance wasn't on at that time (understandable it was 9pm) zero follow up, I plunged and it was fine as we checked out the next morning. Positives: Very clean, location is safe and in a nice area, bar & gym & indoor pool were very enjoyable as well. Seriously the only ...