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Anmeldelser av Pinewood Beach Resort and Spa

4 out of 5
Pinewood Beach Resort and Spa
Diani Beach, P.O. Box 90521, Diani Beach, Kwale

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 6 av totalt 9 anmeldelser." "
Rangering på 8 − Bra. 2 av totalt 9 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 9 anmeldelser." "
Rangering på 4 − Dårlig. 0 av totalt 9 anmeldelser." "
Rangering på 2 − Forferdelig. 1 av totalt 9 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

9,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

10/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Arne

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Be aware of Credit Card Fraud
We where 2 couples that stayed 4 nights at Pinewood in end of February . Location, food, staff attention and infrastructure is top notch. UNFORTUNATELY, the experience was completely destroyed when we returned home to Norway and learned that we had been charged twice for the stay on our cards. Immediately, we contacted the hotel in good faith and asked them to refund us. After 8 weeks with several e-mails and phones we have not received the refund as promised by the Hotel Resident Manager Pamela Mshai. Consequently, we where left with no other choice than to report the case as fraud to bank and fiscal police.
Bodde her 4 netter i februar 2020
Svar fra Stephen den 16. mars 2021
Dear Mr. Arne, Thanks for your feedback. I am sorry your card was charged twice and for the delayed refund. As communicated on email with our accounts department your refund was effected on April 27, 2020 and on April 29, 2020 for Mr. Glenn. Once again, apologies for the inconvenience.

8/10 – Bra

Kai Frode

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A nice and quiet hotel just outside Diani beach. Was good service from the staff.
Bodde her 3 netter i september 2018
Svar fra Stephen den 10. okt. 2018
Thanks for the positive feedback.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good...
Good point 1. Greatly hrlpful and kind staffs 2. Good facilities 3. Nice food especially dinner time. Generally perfect place for relaxation. Need to improve 1. Internet is slow 2. Spa needs to be expanded.
Bodde her 5 netter i september 2023
Svar fra Stephen den 2. okt. 2023
Thanks for sharing your feedback. We are glad to hear the staff were helpful and your enjoyed our food. Sorry for the slow internet. We will try to improve on the speed of the internet.

10/10 – Utmerket

David R

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A tranquil stay in beautiful surroundings. Excellent communal areas, easy access to good beach. High standard and good choice of food for half board. Good selection available for other meals if required. Reasonable prices for drinks. Convenient transfer back to local airstrip. A small, well appointed boutique hotel. Best of all, excellent staff and service.
Bodde her 3 netter i april 2023
Svar fra Stephen den 5. juni 2023
Dear David,Thanks for sharing your feedback. It was an honor to host you and we are all happy to hear your expectations were met. Best regards,Stephen

10/10 – Utmerket

Verifisert reisende

Bodde her 4 netter i januar 2021
Svar fra Stephen den 3. mars 2021
Thanks for the positive feedback.

8/10 – Bra

Viktoriia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sehr ruhiges kleines Hotel, guter Service
Bodde her 7 netter i desember 2020
Svar fra Stephen den 11. jan. 2021
Thanks for the response.

10/10 – Utmerket

Christian

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Klein aber fein!
Sehr gutes Boutique Hotel. Zuvorkommendes und hilfsbereites Personal. Essen war auch sehr gut und trotz den wenigen Gästen vielseitig. Wir würden jederzeit wieder dort buchen.
Bodde her 3 netter i desember 2020
Svar fra Stephen den 4. jan. 2021
Dear Mr. Christian, Thanks for the feedback. We are glad you enjoyed the stay with us.

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die ganze Anlage ist sehr gepflegt; der Garten so, wie man sich einen tropischen Garten vorstellt. Die Zimmer haben alles, was man braucht. Besonders schön ist die große Terrasse, wo man ganz im privaten entspannen kann. Das Personal sehr freundlich und das Essen ausgezeichnet und abwechslungsreich.
Bodde her 6 netter i juni 2019
Svar fra Stephen den 18. juni 2019
Danke für die Rückmeldung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
delizioso hotel vicino al mare,buona gestione attenta alle varie necessita'.,buona la cucina e la pulizia generale
Bodde her 9 netter i januar 2019
Svar fra Stephen den 14. feb. 2019
Grazie per il feedback