Our first room, not only had a bad odors of dog pee, the up keep was very poor. They did move us to a larger suite, none renovated though.
Throughout our stay F&B failed over and over to meet standards. The bar our drinks bad fruit flys in them. When we addressed the bartender she remade one of the cocktails yet with more flys and just picked them out and then served the drink.
Breakfast the Chia pudding was beyond sour and spoiled. Steak and eggs over cooked and iced cold as if they just served left over steak and potatoes. Very odd.
Room service the food came however a few of the chicken wings were seriously bloody and they didn’t bring any plates or extra napkins with the food when we clearly ordered sharing items.
We witnessed a car crash from our balcony when we called the front desk to report it, the gentleman first hung up on the second phone call, they just said “uh what? Ok bye”
Definitely NOT a ritz Carlton experience from arrival to finish. Probably won’t return again.