Utendørsbasseng, bassengtelt (mot betaling) og bassengparasoller

Anmeldelser av The Elser Hotel Miami

4 out of 5
The Elser Hotel Miami
398 NE 5th Street, Miami, FL

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 1031 av totalt 1356 anmeldelser." "
Rangering på 8 − Bra. 169 av totalt 1356 anmeldelser." "
Rangering på 6 − Grei. 69 av totalt 1356 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 1356 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 1356 anmeldelser." "

9,6/10

Renhold

9,2/10

Personale og service

9,2/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Roger

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bra hotel, men de overser fordelene dine
Hotellet er helt magisk. Fantastisk plassert, flotte rom. Det var imidlertid langt fra fullt og jeg ble ikke oppgradert som gullmedlem, jeg fikk heller ikke VIP fordel jeg skulle ha med gratis drikke.
Bodde her 2 netter i februar 2024
Svar fra Nat Santiago den 19. feb. 2024
Takk for at du tok deg tid til å fullføre denne anmeldelsen. Vi beklager at vi ikke hadde drinkene. Vi ser frem til å være vert for oppholdet ditt igjen og fortsette å møte dine forventninger.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Leah- Executive Administrative Assistant den 26. des. 2023
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Everline k

Bodde her 2 netter i desember 2023
Svar fra Leah- Executive Administrative Assistant den 7. des. 2023
We express our gratitude for selecting The Elser Hotel Miami, and we're elated to hear that you had an absolutely outstanding stay with us. We can't wait to have you back on your next Miami adventure.

10/10 – Utmerket

Erik M.

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi var en familie på 7 stykk som bodde der 2 netter. Kjempe flott og veldig service innstilt personale. Kan absolutt anbefales.
Bodde her 2 netter i oktober 2023
Svar fra Leah- Executive Administrative Assistant den 10. okt. 2023
Vi setter pris på din beslutning om å bo på The Elser Hotel Miami. Det er en glede å vite at du hadde en tilfredsstillende opplevelse under ditt besøk. Vi ser frem til muligheten til å ønske deg velkommen igjen i nær fremtid. Trygge reiser!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2023
Svar fra Luis Jesus Bonillo. Front Office Manager den 20. feb. 2023
Dear traveler, thank you for this wonderful rating!, hope you come back and visit us soon!

10/10 – Utmerket

Jesteene

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i februar 2024

10/10 – Utmerket

teresita s

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location, beautiful views, room was clean and has everything
Bodde her 2 netter i mai 2024
Svar fra Brad den 27. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

4/10 – Dårlig

PATRICK

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We stayed on the 41st floor with a bay view. Looked to be the best view in the city hotel wise on Biscayne. Staff is nonchalant to flat out unfriendly. Spare yourself 30 minutes waiting for valet. It is not optional and they are not staffed well enough to accommodate. We also had a package deliver there and the main staff that signed for it was dismissive and rude; valet is also dismissive, but I'd imagine they're under a lot of pressure given that they're shorthanded.
Bodde her 4 netter i mai 2024
Svar fra Brad den 26. mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 – Bra

AJ

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The suite we reserved and paid for had a king bed and dining area, the room we received was much smaller and had a queen bed and no dining area. We were still charged the full rate for the larger suite. The staff however was amazing and accommodating we do not hold them responsible for the mistake.
Bodde her 1 natt i mai 2024
Svar fra Brad den 26. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Tiffany

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed one night before boarding a cruise. The property was nice and clean and the staff was so nice!
Bodde her 1 natt i mai 2024
Svar fra Brad den 26. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Claude

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra Brad den 26. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Jenniifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i mars 2024
Svar fra Brad den 26. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Armand

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Brad den 26. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

ANAND

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Jasmine has been nice and kind to us for the whole check-in procedure. We enjoyed the ocean view upgrade and plan to come again to this property. Thank you! Happy summer
Bodde her 4 netter i mai 2024
Svar fra Brad den 25. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Marco

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great people great place. Will definitely return for next miami vacation.
Bodde her 8 netter i mai 2024
Svar fra Brad den 24. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

2/10 – Forferdelig

Yasmin

Reiste med familie og små barn
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Gym was nice place was dirty no one cleans room
Bodde her 7 netter i mai 2024
Svar fra Brad den 24. mai 2024
We're happy yo hear you loved the location. I am disappointed to see that we did not meet your expectations during your recent stay with us. Excellent customer service means a lot to us and we strive to provide that to all guests. On behalf of the entire Elser team, I would like to extend our deepest apologies for the service provided during your stay with us. I appreciate your feedback on this matter and regret that our efforts were not sufficient to provide you with the level of comfort we intended. Only through comments like yours can we guarantee our continuous improvement. Thank you again very much for being our valued guest and for your feedback. We would love to welcome you back to give us another chance.

8/10 – Bra

Shalayla

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great but breakfast was not what we expected. More food options needed.
Bodde her 1 natt i mai 2024
Svar fra Brad den 24. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

KELLI

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the view.
Bodde her 1 natt i mai 2024
Svar fra Brad den 24. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Maria Isabel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the amenities it had
Bodde her 2 netter i februar 2024
Svar fra Brad den 23. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Xianqi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great hotel, very close to Miami port
Bodde her 3 netter i mai 2024
Svar fra Nat Santiago den 21. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Neidra og Newport News

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Nat Santiago den 22. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

William og Stockton

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel in the middle of the action. Very convenient for an overnight stay prior to boarding a cruise ship in the Port of Miami.
Bodde her 1 natt i mai 2024
Svar fra Nat Santiago den 21. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Ruth og Montgomery

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very courteous
Bodde her 2 netter i mai 2024
Svar fra Brad den 20. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Jocelyn

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience, will try bigger room next time
Bodde her 1 natt i mai 2024
Svar fra Brad den 20. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Bra

Guillermo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Brad den 20. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Samoen

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was amazing !!
Bodde her 4 netter i mai 2024
Svar fra Brad den 20. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Vanessa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent customer service!
Bodde her 2 netter i mai 2024
Svar fra Brad den 20. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

8/10 – Bra

Chelsea

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The elser is beautiful, but also very expensive, and they nickel and dime you for any and everything. Bottled water is $8 each and none is provided complimentary in-room. We requested 2 bottles of water that never came, then we’re charged for them at checkout. For a luxurious experience, maybe try providing the essentials at this price point, or at least luxurious service to match the price tag.
Bodde her 5 netter i mai 2024
Svar fra Brad den 16. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Todd

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a great experience when I stay here
Bodde her 1 natt i mai 2024
Svar fra Brad den 16. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Read other reviews. Very positive experience. Highly recommended.
Bodde her 4 netter i mai 2024
Svar fra Brad den 14. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 – Forferdelig

romain

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
read this review carefully before booking! do you want to be robbed? if so, well done, this is the right address! You understood: unfortunately the cleaning staff are not to be trusted. On the day of departure, I left the room with my two children and our luggages, unfortunately when I arrived at the airport I realized that my daughter's bag had been forgotten in the hotel room. Given that we had enough time we returned to the hotel... We informed the front desk, security etc but the bag was never found, never... a blue Disney bag bought few days ago and containing my daughter's camera and cuddles toys. I filed a complaint. Regarding the room: reservation made for three and two beds. On arrival a very comfortable large bed and a sofa bed not even prepared (just a sheet, no cushions or duvet) and extremely uncomfortable given the thinness of the mattress equivalent to a sheet of cigarette paper... no parking but a rather slow and expensive valet service. a shame because the swimming pool was very pleasant, the gym well equipped and the location interesting.
Bodde her 4 netter i april 2024
Svar fra Brad den 13. mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 – Utmerket

Le Jalen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thave had a wonderful time on my first solo vacation to Miami, for my 29th birthday. The Elser Hotel has surprised me every single day and the staff are top notch. I received a warm welcome, a complimentary bday gift, and quality recommendations for places to go in the area. l'a like to especially thank Jasmine for her courtesy and open communication. You have made this trip even more Vibrant. Make sure you explore all the Elser amenities and the local eateries. The Savoy Hotel Beach Club was clean, charming, and an overall great place to relax before my flight back home
Bodde her 3 netter i mai 2024
Svar fra Nat Santiago den 12. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Cecilia

Reiste med partner, Forretningsreisende
Perfect
Bodde her 1 natt i mai 2024
Svar fra Nat Santiago den 12. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Marianna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful modern hotel situated right in the center of downtown Miami. The accommodations feature a complete kitchen and in-unit laundry facilities. Overall, it provided a strong sense of safety and security.
Bodde her 4 netter i april 2024
Svar fra Nat Santiago den 12. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Kimberly og Fontana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay! Deinks by the pool are a little pricey, and i wishe they had shuttle service for the airport, but I'll be back!
Bodde her 2 netter i mai 2024
Svar fra Brad den 12. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Marilyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We absolutely loved this place! Three adult couples shared the three bedroom suite and it was perfect. The staff are lovely, rooms are modern and clean and it’s close to shopping and restaurants. The rooftop pool area was spectacular. It was so convenient to have a fridge, washer/dryer and a full kitchen to use. This is great for a large family. Don’t think I would want to stay anywhere else.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

kit

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We did find an unopened condom on the floor that was left and should have been noticed by housekeeping.
Bodde her 1 natt i mai 2024
Svar fra Brad den 11. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Frances

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i mai 2024
Svar fra Nat Santiago den 10. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

yelana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful! Beautiful Spacious rooms Beautiful Gym Beautiful pool Love the elevator strategy for safety Definitely feels like a true fancy vacation but not overpriced. Staff are all incredibly nice. Loved my stay with my husband and my 9 year old.
Bodde her 3 netter i april 2024
Svar fra Nat Santiago den 10. mai 2024
We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Jason

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location with easy walk to restaurants and shops
Bodde her 1 natt i mai 2024
Svar fra Nat Santiago den 9. mai 2024
Hi Jason,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Megha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property
Bodde her 3 netter i april 2024
Svar fra Nat Santiago den 9. mai 2024
Hi Megha,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

angel

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Nat Santiago den 9. mai 2024
Hi Angel,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

ian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Nat Santiago den 9. mai 2024
Hi Ian,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Nat Santiago den 9. mai 2024
Hi Melissa,We were absolutely thrilled to read your glowing review, and we cannot thank you enough for taking the time to share your positive experience with us. Your feedback means the world to our team, and we are delighted to hear that you had such a wonderful time with us. We look forward to welcoming you back again soon and continuing to exceed your expectations in the future.

8/10 – Bra

LaCiara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall decent. The tables in our suite was not clean. But for the most part it met our needs.
Bodde her 1 natt i mars 2024
Svar fra Brad den 8. mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

10/10 – Utmerket

KeiErikai

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
10/10. Will stay again.
Bodde her 1 natt i mai 2024
Svar fra Brad den 8. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

2/10 – Forferdelig

Wenxuan

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Upon arrival, we were informed that our room would be ready by the standard check-in time of 4 PM. However, despite arriving early and waiting patiently, we were not able to check in until nearly 5 PM. The front desk staff not only failed to provide our room on time but also denied us access, citing that the room was still being prepared. This delay significantly disrupted our subsequent meetings and dinner plans. Throughout this nearly two-hour wait, the front desk personnel were dismissive and insisted that the manager would handle the situation while instructing us to wait aside so as not to impede the check-in process for other guests. It was distressing to see other guests check in smoothly while we were left aside. The temporary solution offered was far from acceptable – we were given a dirty room to dressed up for our activities. Upon our return, the room had still not been cleaned, with visible stains on the sofa, used capsules in the coffee machine, and trash in the bins. Despite requesting housekeeping the next day, I was informed that rooms are cleaned every four days, a policy that was not communicated at any point during the booking process or check-in. Despite reaching an agreement with a housekeeper to clean the room, it remained in the same unclean state until my departure. This situation meant that I paid a premium price for substandard accommodations and endured distress due to the staff's handling of the situation, which greatly affected my entire itiner
Bodde her 3 netter i april 2024
Svar fra Brad den 7. mai 2024
Thank you for choosing The Elser Hotel Miami. We extend our sincerest apologies for the overall experience during your recent stay. We welcome your feedback on our team's service as it is invaluable and will be forwarded to the appropriate departments for improvement. Should you decide to return, it will be our pleasure to not only address the shortcomings of the past, but also provide you with the genuine essence of The Elser.

8/10 – Bra

William

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was ok. A sofabed was the second bed for the kids.
Bodde her 1 natt i januar 2024
Svar fra Brad den 7. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

xiaoming

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Most beautiful and amazing hotel I have ever been to. Highly recommended.
Bodde her 3 netter i mai 2024
Svar fra Brad den 7. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Location, wonderful views and the staff is exceptional. Would definitely recommend!
Bodde her 7 netter i april 2024
Svar fra Brad den 7. mai 2024
We extend our gratitude for selecting The Elser Hotel Miami, and we're overjoyed that you had a fantastic overall stay. We appreciate your feedback as well as your comment are being forwarded to appropriate departments to be improved upon. Your next Miami adventure awaits, and we're excited to host you once more.