Dear Mr. Kai, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Miami South Beach for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Catarina Monteiro and Team

Dear Anonymous, Thank you very much for providing us with your feedback regarding your recent stay. We were delighted to learn that you were very satisfied with your hotel experience. It was our pleasure to host your vacation and we hope to welcome you back again in the future. Best Regards, Steven Trave, General Manager

Good Afternoon Mrs. Chiman Thank you so much for choosing Pestana during your stay in Miami Beach and thank you for taking the time to send us your feedback. Our Guests satisfaction its our number 1 priority and we really appreciate if you could send us a little bit of more details regarding your stay as you gave us a 6 on your evaluation. We are looking forward to hear from you and we thank you for your time. All the Best Catarina Monteiro and Team

Dear Nancy, Thank you so much for choosing hotel Pestana South Beach on your recent visit to Miami and for leaving us this wonderful review. We are delighted to know you enjoyed your stay with us. We look forward to welcoming you back to Miami, Sincerely Jorge Tito and Team

Dear guest, We empathize that you did not fully enjoy your recent stay with us. We highly value guest feedback, and I regret to hear that you did not feel the genuine care and comfort that we provide to all of our guests. Please accept our apologies for all the inconvenience. All that being said, we are happy to hear that our receptionist offered you friendly service. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Jorge Tito and Team

Dear Nancy,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you found our updated modern room beautiful and enjoyed our nice pool area.We apologize for any inconvenience caused by the parking situation not meeting your expectations. Due to last-minute updates from the City of Miami, we have had to make adjustments to our parking arrangements. However, we now offer a convenient third-party parking agreement for self-parking. Payment can be made at the Front Office for your convenience.We appreciate your understanding and hope that this parking solution enhances your overall experience with us. We look forward to welcoming you back in the future.Warm regards,Mihaela Florean - Dir. of Front Office

Dear Hector Daniel, Thank you for sharing your feedback with us. We appreciate your comments regarding the resort fee and parking situation. Please note that the resort fee covers various amenities and services provided by the hotel, and unfortunately, parking is not included. However, we do have an agreement with a nearby parking facility, which charges 45 per night plus taxes. We understand your concerns about the cost, and we'll certainly take your feedback into consideration.Regarding the issue with the mini-bar refrigerator being tied to the light switches in your room, we apologize for any inconvenience this caused. This is not our standard practice, and we will investigate the system to ensure that it is functioning correctly. Did you report this issue to the reception during your stay? Your feedback helps us to address and rectify such issues promptly.We truly value your patronage and hope to have the opportunity to welcome you back in the future. Please allow us the chance to improve your experience and make your stay more enjoyable.Warm regards,

Dear Ryan, hank you for sharing your detailed feedback with us. We're pleased to hear that you appreciated our hotel's good location and the helpfulness of our staff. Your observations regarding our property's European vibe resonate with us, as our chain is the largest in Portugal, and we aim to bring a touch of that European charm to our establishments.We apologize if certain aspects of your stay did not meet your expectations, and we appreciate your insights regarding the comfort of the bed and the materials used in our property. Rest assured, your feedback will be taken into consideration as we continually strive to improve our accommodations.We genuinely value your patronage, and we hope to have the opportunity to welcome you back in the future. Please allow us the chance to provide you with an even better experience during your next visit.Warm regards,Mihaela Florean - Dir. of Front Office

Dear Lauren, thank you so much or your feedback ! We hope to meet you again!Kind regards,

Dear Mr. Dino, On behalf of everyone at Pestana South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your comments regarding the property cleanliness and other details, are appreciated and valued.Looking forward to welcoming you again very soon!Best regards.

Dear Parth, Thank you so much for your feedback!We really appreciate it!We hope to see you soon at the hotel!

Dear Laura Thank you so much for your feedback! We just want to inform that our team is always available in the Front Desk to change your room or to check solutions in your existing room, in order to hall you with a great experience!

Dear Mrs Shakiri, We sincerely apologize for the inconvenience you experienced during your recent stay with us. After investigating the matter, we found that your reservation, made through Expedia for 2 nights, wasn't integrated into our system correctly. Regrettably, it was initially treated as a no-show, resulting in the delay and confusion during check-in. Regarding the issue with your deposit and resort fees during check-out, there was a billing error on our part, which we promptly rectified with the assistance of our Director of Front Office. We understand waiting can be frustrating, and we apologize for any inconvenience caused during this process. Please rest assured that we addressed the matter promptly, despite the delay in reaching our Front Office Director, who was concluding another guest's check-out. We strive to ensure the comfort and convenience of all our guests, including helping to prevent potential inconveniences such as towing fees.Furthermore, we'd like to highlight that despite the initial reservation confusion, we were able to accommodate you promptly upon your arrival, which isn't always guaranteed in cases of no-show reservations. This was not informed in your feedback, right? Not to mention that we help you saving 500 towing fee because we immediately advise that your car was going to be towed. We appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. But allow us to inform that most of our guests are thrilled with the excellent service that we are known for.Thank you for choosing to stay with us.

Dear JaneThank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced with our staff. Please be assured that while we may have new team members, there is always a senior responsible person available to assist our guests promptly and effectively.We value your input and strive to continuously improve our service. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

Hello, Karem, Thank you so much for your feedback. Yes, we do not have an ice machine and we do not advertise an ice machine. We really hope this was not an inconvenience for you. Hope to see you soon.

Dear Nicholas James, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

Dear Megan, thank you so much for your feedback. We hope to see you again soon!

Hello, Shari, Thank you so much for your feedback. Please note that our check in starts at 4 PM . There is an early check in fee that is 50 + tax for any arrival around 10 AM. Before 10 AM we charge 60 % of the daily rate or we do make a special price. As all our guests know the check in time, they usually come around this hour if they do not want to pay an early check in fee, if there are rooms available. It is not about poor business, actually is about settling business procedures. Also, if a guest arrives at 3PM and the room is ready, we do not charge early check in fee, as it happens in a lot of hotels. We appreciate your comment, and we hope to see you soon at the hotel.

Dear Mat, Thank you so much for the feedback. We hope that next time you can request a room move if you don't like the one assigned. The music on the pool is from 9 AM to 10 PM, and it's not a party music. Thank you for mentioning our staff in a positive way! Hope to see you soon!

Thank you so much for your feedback! Hope to see you soon

Thank you so much for your feedback!

CaroLuiz Gustavo, Em nome de toda a equipa do Pestana Miami South Beach, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes.Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-lo(a) como Hóspede e esperamos voltar a recebê-lo(a) em breve no Pestana Miami South Beach.Cordialmente, João AlhaisHotel General Manager

Dear Anthony, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards, João AlhaisHotel General Manager

Dear stacey r., Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,João AlhaisHotel General Manager

De parte de nuestro personal de Pestana Miami South Beach, le damos las gracias por el tiempo dedicado a facilitarnos sus positivos comentarios. Su opinión es fundamental para nosotros, para continuar mejorando nuestro servicio y anticiparnos así a las necesidades de nuestros huéspedes.Nos complace saber que hemos cumplido con sus expectativas. Ha sido un placer para nosotros recibirlo como huésped, y estamos deseando volver a darle la bienvenida en Pestana Miami South Beach.Saludos cordiales,

We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Miami South Beach.Kind regards,

Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have causedWe would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

Dear Bethany, Thank you so much for your kind words and for chossing us to stay in Miami Beach.We very much forward to seeing you back soon.Regards

Dear Makoto, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

Estimado Tizianni,Thank you so much for your feedback.Looking forward to seeing you back.Regards,

Dear Alcemir,Thank you so much for such generous feedback.Looking forward to seeing you soon.Regards,

Estimada Sra Valentina, Nos gustaría darle las gracias por su más sincera opinión sobre su estancia. Desgraciadamente, no hemos podido cumplir sus expectativas. Le pedimos disculpas de corazón por cualquier inconveniente que esto le haya podido causar. Asimismo, hemos tomado nota de todas las cuestiones que ha mencionado para poder realizar las mejoras necesarias a corto plazo.Le agradecemos que haya elegido Pestana Miami South Beach para su estancia y esperamos que nos dé otra oportunidad en el futuro para poder demostrarle nuestros elevados estándares de servicio y recuperar su confianza en su siguiente visita.Saludos cordiales,

Dear Craig, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Dear Victor, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

Chere Frederique, Nous souhaitons vous remercier de nous avoir donné un avis honnête concernant votre séjour. Malheureusement, nous n’avons pas su satisfaire vos attentes. Nous souhaitons vous présenter nos excuses pour les éventuels désagréments causés. Nous avons bien pris note de tous les problèmes mentionnés afin que des améliorations puissent être apportées à court terme.Nous apprécions le fait que vous ayez choisi Pestana Miami South Beach pour votre séjour. Nous espérons que vous nous donnerez une nouvelle occasion de vous prouver le haut niveau de qualité de nos normes de service et de regagner votre confiance lors de votre prochaine visite.Cordialement,

Chère fouzia, Nous souhaitons saisir cette occasion pour vous remercier d’avoir pris le temps de nous donner votre avis. C’est avec plaisir que nous avons lu vos commentaires enthousiastes à propos de notre emplacement. Nous sommes très fiers de pouvoir offrir une grande expérience à nos hôtes.Nous vous remercions pour votre séjour, et nous sommes impatients de vous accueillir de nouveau à Pestana Miami South Beach.Cordialement,