Dear Anonymous,Thank you for taking the time to tell me about your experience at the Chesterfield Hotel & Suites. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Chesterfield Hotel & Suites, I strive to provide every customer with superior service; therefore, your feedback is very important to me. I want you to know that I am taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future.

Hello Bente, thank you for your review. It's great to hear that your interactions at the front desk went well and our staff provided friendly service. We are in the best location just minutes to the beach and Ocean Drive. We are a historic Art Deco hotel, so we don’t have a garage or parking lot, which is extremely typical in Miami Beach. It would be our pleasure to host you again when visiting Miami Beach.

Hi Jamesia, thank you for your wonderful review. We're glad you and your family had a nice stay for your sons birthday. It would be our pleasure to host you again when you are back in Miami Beach.

Hi Mandeep! We're glad you had a nice visit and hope you will visit us again soon.

Hello Horacio, thank you for your review. We have an elevator is the main building. Although we offer housekeeping service every third day of your stay, we will remove the trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We appreciate your feedback.

We appreciate your fantastic rating, Juan! It would be our pleasure to host you again for your next stay.

Hello Maria, thank you for your review. We are disappointed to learn that you did not have a better stay. We are a smoke free / drug free hotel. We do not condone or allow loitering or soliciting in or around our property. We offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We appreciate your feedback.

Hello Chanel, thank you for your review. Our rooms are cleaned prior to each guests arrival, but please bring any issue to the staff, so we can address it. We appreciate your feedback.

Our housekeeping staff takes pride in keeping our establishment up to the highest standards, so we will need to share your review with our staff for further clarification. We appreciate your review, Jose.

Hi Daniel, welcome back to Miami Beach! We were happy to provide a comfortable stay for what was one of your best weekends ever. It would be our absolute pleasure to host you again when you are back in your old stomping grounds.

Hello Marinela, thank you for your feedback. Our lively neighborhood is what makes our location so attractive to travelers, but we apologize for any disturbance. We appreciate your feedback.

We appreciate your review, Adrian. We are in a great location just minutes to the beach and Ocean Drive. Our staff is usually quite friendly, so we will need to look into this further. Our apologies if this was your experience. We hope you will consider us again for a future stay.

Hi John, thank you for your review. We are glad everything was okay, but we hope you will come again where we can make it amazing.

It was our pleasure to have you as our guest, Ferhat-Selma, and we look forward to your return!

Thank you for your rating, Jose. We ask that guests let the staff know of any dissatisfaction during your stay, so we can address it and correct it, to improve your experience. We appreciate your feedback

Thank you for sharing your great rating, Yanier and we hope to see you again in the future!