Dear Per, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Hotel Management

Jan, thank you for evaluating your stay at the Essex House by Clevelander. We are delighted to know how happy you were with the great service provided by our team and that our location was ideal for your needs. However, we regret the disappointment you had with our housekeeping policy. We appreciate your business and hope to welcome you back soon for another enjoyable experience. Hotel Management

Inger, thank you for the kind review of Essex House by Clevelander. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again, and we look forward to welcoming you back and earn your highest rating. Victoria Palacio, Sales and Marketing Manager

Anita, thank you for your nice rating and letting us know that your stay at Essex House by Clevelander was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Victoria Palacio, Sales and Marketing Manager

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Essex House by Clevelander, and we look forward to welcoming you back soon. Victoria Palacio, Sales and Marketing Manager

Terje, thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Victoria Palacio, Sales and Marketing Manager

Dear Erik Thank you for choosing Essex House during your stay in Miami! We look forward to welcoming you back in the future! Regards, Marcello Telles

Dear Kjell Erik Takk for at du bor på Essex House, beliggenheten ligger ved sentrum av Art Deco District og nær stranden, shopping og restauranter. Vi setter pris på den fantastiske anmeldelsen du tok deg tid til å skrive om oss. hilsen, Marcello Telles

Dear Michel, Thank you for sharing your recent stay experience at Essex House by Clevelander. Based on your rating, we are glad that your stay was good overall, but we're sorry to learn about the challenges you encountered during your stay. Your experience does not reflect the high standards we aim to uphold. Please accept our sincere apologies for the inconvenience. We will address this appropriately to ensure a more enjoyable experience for all our guests in the future. We look forward to the opportunity to welcome you back and provide you with a seamless stay.Hotel Management

Dear Lucretia, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Ms. Shantel, We want to thank you for your feedback. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. Thank you for sharing your experience and allowing us the opportunity to enhance our services further going forward. We wish you all the best with your travels, and we hope they bring you our way again soon.Hotel Management

Dear Ms. Jane, Thank you for your review. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We assure you this will be looked into and addressed. We would be grateful for your patience and understanding during this time. Hotel Management

Dear Nasim, Thank you for taking the time to review your recent stay with us. We want each guest to have an outstanding experience at our hotel; therefore, we apologize for not meeting your expectations and for the inconvenience caused due to the noise issues during your stay. Please know our front desk is available around the corner to help make your stay comfortable at all times. Moreover, it is disappointing to hear that you observed some cleanliness oversights as well; this will be addressed with our housekeeping team to make sure we are more diligent in our delivery moving forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Hotel Management

Dear Carlina, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Hotel Management

Dear Andrea, Thank you for taking the time to share your review and for choosing us. While we offer our apologies for the issues you outlined in your accommodations, we are glad our team resolved it to your satisfaction by upgrading you to another room. We certainly understand the frustration you must have felt and are very grateful for your patience. Thank you again for your feedback, and we hope to welcome you back for the flawless stay you deserve.Hotel Management

Dear Mr. Declet, Thank you for choosing Essex House by Clevelander for your visit to Miami. We are delighted you were able to experience our high level of service and take advantage of our excellent amenities. We enjoy providing a tranquil oasis from all the excitement on Ocean Drive, and we hope the next time you are in town you will join us again.Hotel Management

Dear Antoinette, Thank you for being our guest and for your candid review. Please accept our sincere apologies for any inconvenience you experienced due to the lack of hot water; we will share your comments appropriately. We certainly understand the frustration you must have felt, and we are grateful for your patience. That said, we appreciate knowing our optimal location worked well for your plans. Thank you again for your feedback, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Hotel Management

Dear Linus, It is wonderful to read that we exceeded your expectations and that you were especially happy with the garden view. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Essex House by Clevelander.Hotel Management

Dear Janice, Thank you for sharing your feedback on Essex House by Clevelander! We are thrilled to hear that you enjoyed your short stay with us. Our hotel's prime location in the heart of South Beach offers convenience, and we are glad you found our housekeeping services satisfactory. While we understand your concerns about bathroom amenities and the lack of a microwave, we are pleased to hear that your room exceeded your expectations, providing a comfortable and enjoyable experience. We appreciate your positive review and look forward to welcoming you back for another great stay in the future.Hotel Management

Dear Madeline, Thank you for staying with us. We are happy to read you loved our excellent service and spotless property, all at an affordable rate. However, we are sorry you were not pleased with our beds. Please know our front desk staff is always available to help, including relocation whenever possible. We would also like to convey we have rooms available which provide mini fridge upon request. Thank you again, and we hope you will choose us the next time you visit the area.Hotel Management

Dear Craig, Thank you for reviewing your stay with us. While we are pleased to read that our associates were friendly during your check-in, we are deeply concerned about the incident you described involving the unauthorized access to your room. We appreciate you bringing this concern to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time.Hotel Management

Dear Erin, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Hotel Management

Dear Giovanny, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Raul, Thank you for staying with us and taking the time to give us your feedback. We were pleased to read that you enjoyed your overall stay and particularly liked our location on Collins Avenue but certainly disappointed that we were not able to meet all your expectations. We will share your comments with our team, and we will take action to ensure this does not happen again. We hope you will give us another chance to welcome you back to experience our hotel the way it should have been on this visit. Hotel Management

Dear Barb, Thank you for reviewing your recent stay. We are sorry you had a few issues as our guest but happy your overall stay was enjoyable. We appreciate your feedback and look forward to hosting you again should your travels bring you this way in the future.Hotel Management

Dear Noely, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Michael, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location on Collins Avenue, only two blocks from Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife, was perfect for your needs and helped make your visit memorable. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Jessica, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Richard, Thank you for choosing to stay with us. Please accept our apologies for the issues you had with the shower and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Hotel Management

Dear Meloney, Thank you for the five-star review of Essex House by Clevelander. We are happy to read about your fantastic stay and how much you enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon.Hotel Management

Dear Jibri, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Stephen, Thank you for the review of Essex House by Clevelander and for recommending us. It is fantastic to read that you loved our location and the amenities we provide. Your comments regarding the staff, especially Simon, extended to you are very gratifying to read, and it will be a pleasure to share your feedback personally. Thank you for being our guest. We look forward to your next visit!Hotel Management

Dear Alexis, Thank you for the feedback. We are happy to see your rating. However, we are sorry for any miscommunication you had while you were here. We would like to share that a mini-fridge is available upon request. It was our pleasure to host your stay at Essex House by Clevelander, and we look forward to your next visit.Hotel Management

Dear Svetlana, Thank you for choosing us for your recent visit. We sincerely apologize for the oversights made when servicing your room. We take our guest's feedback seriously, and the appropriate action will be taken to ensure this does not happen again. We are also sorry for the noise disturbances you experienced due to our location. In the future, please know that our front desk staff will always be available to help, including relocation, whenever possible. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Aleksandra,Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind rating. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Zakikeyyah, Thank you for taking the time to review our hotel. We are pleased to read you loved our spacious rooms. However, we are sorry for the issues you had with the bathroom. We will certainly share your concerns with our housekeeping team so they can take corrective action. We also regret that you felt our carpets needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Shermaine, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Fredrick, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we encourage you to choose us again soon. Hotel Management

Dear Pierre, Thank you for choosing to stay at our hotel. We are genuinely sorry for not meeting your expectations during your visit. Our front desk is staffed around the clock to make you as comfortable as possible and also to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we did not respond. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver.Hotel Management

Dear Kristin, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat offering the ideal combination of comfort, convenience, and hospitality! We appreciate you recommending us and hope to see you again on your next visit to Miami. Hotel Management

Dear Kien, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel and staff. It is a pleasure to know we exceeded your expectations. Only steps from Miami's white sand beaches, we are ideally situated near exquisite boutiques, gourmet dining, and vibrant nightlife. We enjoy providing a relaxing retreat, offering the ideal combination of comfort, convenience, and hospitality! It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Omar, Thank you for sharing a review about your recent stay. While we hope you enjoyed your stay overall, we are sorry we did not impress you with the upkeep and maintenance of our accommodations and amenities. We are passionate about providing our guests with a seamless stay; therefore, we are working with our maintenance team to ensure that it does not happen again. We hope you will give us a second chance and come back for another visit. We would love the opportunity to provide you with a better stay. Hotel Management

Dear Martin, Thank you for taking the time to review our hotel. We hope you enjoyed your overall stay at our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely regret not meeting every expectation. Please accept our apologies for the noise concerns. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Hotel Management

Dear Humberto, Thank you for sharing a review about your recent stay at Essex House by Clevelander. We're delighted to hear that you found our Art Deco oasis amidst the energy of South Beach to your liking overall despite encountering an issue with the elevator in the morning. We regret the inconvenience this has caused and appreciate your patience as we swiftly addressed the situation. We look forward to the opportunity of welcoming you back for an even more enjoyable stay.Hotel Management

Dear Geraldine, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Management

Dear Fabio, Thank you for choosing us and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Essex House by Clevelander. We look forward to your return and wish you all the best with your future travels.Hotel Management

Dear Holly, Thank you for your recent stay at the Essex House by Clevelander and for posting a nice rating. It is a pleasure to know we exceeded most of your expectations. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Isaac, Thank you for your recent stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We appreciate you mentioning our convenient location and the excellent service provided by our front desk staff. We value your comments regarding the refrigerators and have taken note of them. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management