«I am writing to formally lodge a complaint regarding my recent stay in Florida, booked through Expedia. My experience was highly unsatisfactory due to several significant issues.
First, the check-in process was poorly managed. Although check-in does not begin until 4:00 PM, the main office also closes at 4:00 PM, making it impossible to receive on-site assistance upon arrival. I spent two hours in a frustrating back-and-forth between the property and Expedia just to receive my door access code. ...