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Anmeldelser av Quality Inn & Suites Matteson near I-57

2.5 out of 5
Quality Inn & Suites Matteson near I-57
21050 Matteson Avenue, Matteson, IL

Anmeldelser

6,2
Rangering på 10 − Utmerket. 178 av totalt 952 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 952 anmeldelser." "
Rangering på 6 − Grei. 198 av totalt 952 anmeldelser." "
Rangering på 4 − Dårlig. 137 av totalt 952 anmeldelser." "
Rangering på 2 − Forferdelig. 215 av totalt 952 anmeldelser." "

6,2/10

Renhold

6,8/10

Personale og service

5,6/10

Fasiliteter

6,0/10

Overnattingsstedets bygg og tilstand

6,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Arthur

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Trivelig hotell med god service.
Vi overnattet der onsdag til søndag, hyggelig service fra dag en, hjelpsomme med å fortelle om hva vi kunne finne av shoppe i området og ellers i nær området. Det var litt vart der de dagene vi bodde på hotellet, men det er ikke hotellet si skyld, men god aircondition på hvert hotellrom med kjøleskap og mikrobølgeovn.

10/10 – Utmerket

Kenna

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Dear Kenna,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 – Forferdelig

Jean

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
They need to update the property.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Jean,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Forferdelig

Matthew

Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Matthew,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 – Bra

OMae

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was kept nice and the staff was nice
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Omae,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Jaime

Bodde her 1 natt i april 2024
Svar fra General Manager den 27. mai 2024
Dear Jaime,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Sally

Likte: Personale og service
The room was nice with a very comfortable bed. The parking lot at night seemed like there were people in cars hanging around but I did not have any problems. I didn't eat the breakfast so can';t comment on that.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 7. mai 2024
Dear Sally,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Utmerket

Nikeya

Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Dear Nikeya,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Nice hotel to spend one night
Bodde her 2 netter i april 2024
Svar fra General Manager den 1. mai 2024
Dear Andrea,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 – Forferdelig

Erin

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s was disgusting. I got bit by bed bugs. I even have a picture of one on my pillow and pictures of the bites and the manager didn’t want to hear it.
Bodde her 2 netter i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Erin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Dårlig

Barbara

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very basic. Could’ve been cleaner
Bodde her 1 natt i april 2024
Svar fra General Manager den 28. apr. 2024
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 – Dårlig

Ranika

Bodde her 2 netter i april 2024
Svar fra General Manager den 15. mai 2024
Dear Ranika,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 – Dårlig

Frederick

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Weird smell in room/hotel. You get what you pay for.
Bodde her 2 netter i april 2024
Svar fra General Manager den 22. apr. 2024
Dear Frederick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Dårlig

Alison

Likte ikke: Fasiliteter
Paper thin walls, no automatic entry doors, would not repair/replace microwave when issue brought up
Bodde her 5 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Alison,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 – Grei

Patricia

Bodde her 1 natt i april 2024
Svar fra General Manager den 2. mai 2024
Dear Patricia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 – Forferdelig

Zaketa

Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Zaketa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Utmerket

Frank

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 19. mars 2024
Dear Frank,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 – Dårlig

Artrina

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not the best place
Bodde her 2 netter i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Artrina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 – Grei

Milton

Likte ikke: Overnattingsstedets bygg og tilstand
Had to change rooms cause the first one was dirty
Bodde her 1 natt i februar 2024
Svar fra General Manager den 18. mars 2024
Dear Milton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Forferdelig

Ernest

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Ernest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Forferdelig

RENE

Bodde her 1 natt i mars 2024
Svar fra General Manager den 28. mars 2024
Dear Rene,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 – Utmerket

Kionte

Bodde her 1 natt i mars 2024
Svar fra General Manager den 9. mars 2024
Dear Kionte,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 – Forferdelig

Dollie

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
DO NOT STAY IN THIS DIRTY HOTEL!!! Every time I stayed in a hotel, I always checked the bed and mattress, and it was dirty with blood. I asked to move to a different room, and it was still dirty with stains all over the bed and pillows. The worst part was when the front desk told me to change the sheets and give them to him. He made me a housekeeper. TERRIBLE!!!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 6. mars 2024
Dear Dollie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Utmerket

Deseree

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 4. mars 2024
Dear Deseree,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Dårlig

Anthony

Bodde her 2 netter i februar 2024
Svar fra General Manager den 18. feb. 2024
Dear Anthony,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 – Forferdelig

Jemmy

Bodde her 5 netter i februar 2024
Svar fra General Manager den 23. mars 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Forferdelig

Jemmy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra General Manager den 17. feb. 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 – Bra

Pamela

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
okay for the money
Motel was fine for the money. Not a lot of choices for breakfast. Over all was good for our group. Mainly was just there to sleep.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Pamela,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 – Forferdelig

Shawnta

Bodde her 2 netter i februar 2024
Svar fra General Manager den 23. mars 2024
Dear Shawnta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 – Grei

Donna

Reiste med familie
Hotel needs to be updated. Only one elevator working; hasn't much change since my last visit in Sept 23
Bodde her 2 netter i januar 2024
Svar fra General Manager den 5. feb. 2024
Dear Donna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Utmerket

Angel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente hotel . .
Bodde her 5 netter i januar 2024
Svar fra General Manager den 5. feb. 2024
Dear Angel,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Andre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra General Manager den 4. feb. 2024
Dear Andre,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Lakisha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great experience
Bodde her 1 natt i februar 2024
Svar fra General Manager den 4. feb. 2024
Dear Lakisha,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Bra

Carolyn

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I didn't have to deal with any loud music, room was kept up daily by the housekeeping staff. The coffee was available all day and night. My room and the areas I traveled were clean. I stayed for 20 days. Up to par with for the surrounding hotels near by in my opinio..
Bodde her 19 netter i januar 2024
Svar fra General Manager den 1. feb. 2024
Dear Guest,Thank you for choosing us at (hotel) during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 – Forferdelig

Betty M

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We found bed bugs in our room the people were in the room next door loud
Bodde her 7 netter i januar 2024
Svar fra General Manager den 23. jan. 2024
Dear Betty,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 – Forferdelig

ALLICE

Reiste med familie
During our stay at this location we encountered and were bitten by bed bugs and the staff showed no real concern.
Svar fra General Manager den 24. jan. 2024
Dear Allice,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 – Utmerket

Peterson

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I think they can do better with they food
Bodde her 1 natt i januar 2024
Svar fra General Manager den 19. jan. 2024
Dear Peterson,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Forferdelig

Belinda

Bodde her 1 natt i januar 2024
Svar fra General Manager den 6. feb. 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Dårlig

Tiffany og Blue Island

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
It would have been a decent stay if we didn’t have to pay a $150 deposit on top of the already paid room rate. No other hotel I’ve ever stayed in does this.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 15. jan. 2024
Dear Tiffany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 – Dårlig

Stanley

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra General Manager den 26. jan. 2024
Dear Stanley,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Utmerket

Pauline

Bodde her 1 natt i januar 2024
Svar fra General Manager den 9. jan. 2024
Dear Pauline,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Utmerket

Brianna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Front desk
Rooms were nice the most important was the front desk receptionist he was absolutely great off the service alone I would recommend this hotel check in was 1-4-24 night I didn’t get his name but hopefully he sees this review
Bodde her 1 natt i januar 2024
Svar fra General Manager den 9. jan. 2024
Dear Brianna,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 – Dårlig

Keith

Reiste med familie og små barn
Couldn’t get a plunger or plumber for two days
Bodde her 3 netter i desember 2023
Svar fra General Manager den 8. jan. 2024
Dear Keith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Utmerket

Keyna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra General Manager den 8. jan. 2024
Dear Keyna,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

ERNESTO

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sin comentarios
Bodde her 1 natt i desember 2023
Svar fra General Manager den 2. jan. 2024
Dear Ernesto,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Utmerket

Kyndall

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Accommodating ! No problems
Bodde her 3 netter i desember 2023
Svar fra General Manager den 30. des. 2023
Dear Kyndall,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 – Forferdelig

Felicia

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NEVER AGAIN
Roach motel. Ran to front desk & guy acted surprised. Video/pic as proof.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 29. des. 2023
Dear Felicia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn’t have toilet paper and when called to front desk they told us to come get it. Shower water was streaming lightly. Something brown was on the wall next to toilet and toilet needed a plunger in morning breakfast was crap and oh was bitter
Bodde her 3 netter i desember 2023
Svar fra General Manager den 28. des. 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 – Dårlig

SHELLEY

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Spider webs + Cold air + Dingy towels = GROSS!
Ugh! We arrived around 7pm exhausted from a 10 hour road trip and the room was freezing even though it said 83 degrees. We tried to adjust the heat but it constantly kept blowing cold. Couldn’t get ahold of anyone at front desk so we were too tired to get dressed and go back down stairs so we suffered. The towels are dingy looking and there were spiderwebs on the wall which is gross.
Bodde her 1 natt i desember 2023
Svar fra General Manager den 28. des. 2023
Dear Shelley,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 – Forferdelig

Pablo

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra General Manager den 7. feb. 2024
Dear Pablo,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager