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Anmeldelser av The Heritage Hotel Manila

4 out of 5
The Heritage Hotel Manila
Roxas Boulevard, Corner Of Edsa, Pasay, Manila

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 968 av totalt 1673 anmeldelser." "
Rangering på 8 − Bra. 452 av totalt 1673 anmeldelser." "
Rangering på 6 − Grei. 163 av totalt 1673 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 1673 anmeldelser." "
Rangering på 2 − Forferdelig. 43 av totalt 1673 anmeldelser." "

8,8/10

Renhold

9,2/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Vemund

Bodde her 1 natt i februar 2024
Svar fra Farid den 23. feb. 2024
Dear Vemund,I would like to thank you for making us your choice of accommodation and for taking the time to give us a positive rating! This is sincerely appreciated. We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Grei

Morten

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The aircon either had to be turned off or on - no regulations worked so it was ice cold. Woke up in the night by a flate on the roof was loose and fell down. Dinner was mediocre at the best but expensive. Shape up guys- this hotel has huge potential. The staffxthough was great!
Bodde her 3 netter i desember 2023
Svar fra Farid den 26. des. 2023
Dear Morten,Thank you for taking the time to send a review following your recent stay with us.Please allow me to apologize for the inconvenience if some amenities in the room were not working properly. We've already forwarded your concerns to our Engineering Department for their immediate action.We hope to welcome you back to better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Elin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recomended
Very nice hotel, super service from Dolly ate the front desk and all other we met. Good location and very good food in the restaurant.
Bodde her 1 natt i oktober 2023
Svar fra Farid den 28. okt. 2023
Dear Elin,We wanted to take a moment to express our heartfelt gratitude for the exceptional 5-star rating you left for us. Our team works tirelessly to create a comfortable and memorable experience for all our guests, and your feedback reaffirms that we are on the right track.We look forward to the opportunity of welcoming you back in the future.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Kjell og Tiller

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i august 2023
Svar fra Farid den 7. aug. 2023
Dear Kjell,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We hope to make your next visit just as positive.Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Øystein

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i juli 2023
Svar fra Farid den 18. juli 2023
Dear Oystein,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Arnt

Reiste med en gruppe
Likte: Renhold og personale og service
Bodde her 1 natt i juni 2023
Svar fra Farid den 17. juni 2023
Dear Amt,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. We hope to make your next visit just as positive.Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Amerigo Jr.

Bodde her 2 netter i desember 2022
Svar fra Farid den 22. des. 2022
Dear Amerigo,Thank you for leaving our business with a 5-star rating. This is appreciated. We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Per Joar

Bodde her 4 netter i juli 2022
Svar fra Farid den 28. aug. 2022
Dear Joar,Thank you for leaving our business with a 5 star rating. This is sincerely appreciated. We look forward to your next visit.Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Leny Aquino

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Bodde her 1 natt i juli 2022
Svar fra Farid den 17. juli 2022
Dear Leny, Thank you for the 4.5-star rating! This is appreciated. In the meantime, we look forward to your next visit. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Kim-Andre

Bodde her 2 netter i juni 2022
Svar fra Front Office Team den 30. juni 2022
Dear Kim-Andre, Thank you for your kind review. This is very much appreciated. We look forward to your next visit. Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Older hotel but well maintained
Hotellet begynner å dra på årene og det vises, men det virker godt vedlikeholdt og vi hadde ingen ting å klage på. Rommet var rent, WiFien var bra, servicen var upåklagelig.
Bodde her 1 natt i juni 2022
Svar fra Farid den 16. juni 2022
Dear Traveler, We’re so grateful that you took the time to share your feedback with us. Thank you for the 4-star rating. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Stein

Bodde her 1 natt i mai 2022
Svar fra The Heritage Hotel Manila den 19. mai 2022
Dear Stein, Thank you for rating us 5 star following your recent stay with us. We are looking forward to welcoming you back to our hotel in the near future. Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Henning Blixt

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel and good location
We had a two night stay here waiting for connecting flight. Location is good, short taxiride from airport, and walking distance to Mall of Asia. Staff is very welcoming and serviceminded, check in was fast and efficient. Room we stayed was nice and comfortable. Breakfast is good, also with som european food like bread, omelette etc.
Bodde her 2 netter i april 2022
Svar fra The Heritage Hotel Manila den 18. apr. 2022
Good day Henning Blixt! Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you enjoyed your experience with us and we will surely share your good comments with our staff. Looking forward to having you again soon. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Kjell og Tiller

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok breakfast. Fixed a helthpass certificat that was valid on all restaurant outside the hotel. Very ok staff.
Bodde her 2 netter i april 2022
Svar fra The Heritage Hotel Manila den 18. apr. 2022
Good day Kjell! Mabuhay from The Heritage Hotel Manila! Thank you so much for taking the time to rate us. We're very glad to know that you enjoyed your experience with us and we will surely share your good comments with our staff. Looking forward to having you again soon. Best regards, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Maximo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff very friendly
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Jesus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfecto
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Carlos Antonio og Chestnut Ridge

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very courteous and helpful. Millennium Club access was a great perk.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Maricel

Reiste med partner
Likte: Renhold og personale og service
Room carpet is dirty
Bodde her 3 netter i mai 2024
Svar fra Farid den 25. mai 2024
Dear Maricel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year. We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4/10 – Dårlig

Allan

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
Just ok.
Bodde her 3 netter i mai 2024
Svar fra Farid den 25. mai 2024
Dear Allan,Thank you for taking the time to send a feedback following your recent stay with us.It is of concern regarding the 2-star rating you gave us. Please help us understand which service area we failed to meet your expectations so we can re-assess, make improvements and offer you a better guest experience the next time around.For whatever inconvenience this has caused you, please accept our apologies.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

daniel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel!! A bit expensive, but close to the action
Bodde her 1 natt i mars 2024
Svar fra Farid den 25. mai 2024
Dear Daniel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Grei

Ma. Rebecca

Staffs are very nice and polite they responded quick of what you need. Room the carpet needs to be replaced old , dirty and smelly and there’s bug running around on the carpet. Bed are hard uncomfortable. No microwave to warm the food. Once they gave us a bath towels look like rugs.
Bodde her 15 netter i mai 2024
Svar fra Farid den 23. mai 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff's politeness and responsiveness. However, we are deeply concerned to learn about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. Thank you again for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

James

Likte: Renhold, personale og service og fasiliteter
The hotel staff was great, friendly and ready to help. Cable tv was out for a few days . Swimming pood was down most for the time i was there.
Bodde her 10 netter i mai 2024
Svar fra Farid den 22. mai 2024
Dear James,We are always pleased to receive feedback from our guests about their stay with us, and thank you for your kind rating.Yes, our pool is undergoing maintenance as part of providing safety to our guests. As for the cable service, most of the nearby establishments are experiencing the same technicalities.Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Peter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Second time here and it was a great experience
Bodde her 5 netter i mai 2024
Svar fra Farid den 22. mai 2024
Dear Peter,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Rebecca Ma Rosario

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Farid den 23. mai 2024
Dear Rebecca,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 – Bra

Susan

Staff were very helpful
Bodde her 4 netter i mai 2024
Svar fra Farid den 22. mai 2024
Dear Susan,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Utmerket

Philip

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is outstanding. Thanks for your good workers. Always helpful and nice.
Bodde her 4 netter i mai 2024
Svar fra Farid den 20. mai 2024
Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Lloyd

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very nice. They were very pleasant. Housekeeping crew was very pleasanthat also.
Bodde her 6 netter i mai 2024
Svar fra Farid den 20. mai 2024
Dear Lloyd,Thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is a pleasure. And thank you for the 5-star rating!We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

akihiko

Reiste med en gruppe
コスパ良し
Bodde her 2 netter i mai 2024
Svar fra Farid den 25. mai 2024
Dear Akihiko,Thank you very much for your kind review and the 4star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

David

Reiste med partner
Likte: Personale og service og fasiliteter
The hotel itself is iconic. It's dated, but lovely. It had pretty decent food, although very pricey. The food prices seem to be equivalent to Canadian pricing on many meals, with some exceptions. We felt like kings and queens by the staff, honestly. The one thing that I really think could use some maintenance is the 2nd floor lobby that was leaking condensation from the vents o to the moldy-smelling carpet. This was our 2nd visit to the hotel with a 2 week period. Our first room had carpet that wreaked of smelly feet and mold. The 2nd room we had 2 weeks later was fine. So, my suggestion is that if your room smells, just say something to the front desk and get a new room. I didn't do that and regretted it.
Bodde her 2 netter i mai 2024
Svar fra Farid den 20. mai 2024
Dear David,Thank you for sharing a review.Please allow me to apologize for any inconvenience. I shared your comments with my Housekeeping and Engineering Teams for their immediate rectification.The 4 star rating is greatly appreciated! We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Alma B

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Farid den 20. mai 2024
Dear Alma,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Farid den 20. mai 2024
Dear Patrick,Thank you for leaving our business with a 5 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 – Grei

Craig og Carlisle

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Pool was not open and did not work
Bodde her 3 netter i mai 2024
Svar fra Farid den 16. mai 2024
Dear Craig,Thank you for taking the time to send us a review following your recent stay with us.I wish to apologize for any inconvenience. Our pool is undergoing maintenance all for a better, more exciting experience for our guests. We hope you can come back and by then our pool would be ready.Sincerely,FARID SHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Susan

Friendly staff good location close to airport and shops
Bodde her 1 natt i mai 2024
Svar fra Farid den 16. mai 2024
Dear Susan,Thank you for leaving our business with a 4 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Grace

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were superb - very friendly and helpful. They will guide and advise you how to be safe when you want to go out and explore the nearby place. The property smells very clean when you enter the lobby area. Only main complaint is you will be charge 250 pesos everytime you want to warm something in the microwave. We were only planning a quick warming up of the soup that we bought (it got cold before we even reached the hotel because it was extremely trafffic at that time). we opted not to use the service as we think 250 pesos is way too much for a 2-3 mins use of their microwave. We have raised this concern during our check out and they said they will look into it as they are not aware about the microwave protocol. Overall, we will definitely still come back and recommend this hotel.
Bodde her 4 netter i mai 2024
Svar fra Farid den 20. mai 2024
Dear Grace,We sincerely appreciate the comments. And despite the mentioned incident, and I personally apologize (which by the way we are looking into), you gave us a 4 star rating and still will be coming back and for recommendation.We cant thank you enough and we look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Raymon Cyril

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Heritage Hotel is situated in a very central location -- in close proximity to the international/domestic airport terminals, SM Mall of Asia -- and sits at the very heart of the metro. If you want a good location close to mostly all attractions and activities in Metro Manila south, this is your place. The hotel is old but it has its own character and well-complemented by warm in-house and parking staff that is truly an asset to make up for the old but well-maintained facilities.
Bodde her 2 netter i mai 2024
Svar fra Farid den 14. mai 2024
Dear Raymon,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Divina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place was a bit outdated but the service was excellent.
Bodde her 2 netter i mai 2024
Svar fra Farid den 14. mai 2024
Dear Divina,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

MA.KATHERINE BERNARDEZ

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
古いホテルだが、落ち着いていて良い。設備の古さはあるけど、リラックスして滞在できた。
Bodde her 3 netter i mai 2024
Svar fra Farid den 13. mai 2024
Dear Katherine,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Grei

Christina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Farid den 14. mai 2024
Dear Christina,Thank you for the 3 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Min Young

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Farid den 14. mai 2024
Dear Min Young,Thank you for the 4 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

MARIA

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy access for everything.
Bodde her 2 netter i februar 2024
Svar fra Farid den 12. mai 2024
Dear Maria,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and everyone were great
Bodde her 2 netter i mai 2024
Svar fra Farid den 12. mai 2024
Dear James,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok
Bodde her 1 natt i mai 2024
Svar fra Farid den 12. mai 2024
Dear James,Thank you for the 4 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Bra

Evelyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Still classy despite the age of the bldg.
Bodde her 2 netter i mai 2024
Svar fra Farid den 12. mai 2024
Dear Evelyn,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Grei

merlina

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Overall it wasnt bad but room and a.c need updating. It is not a great value but average for the manila area. Good location but not the safest.
Bodde her 2 netter i mai 2024
Svar fra Farid den 9. mai 2024
Dear Merlina,Thank you for leaving our business with a 3-Star Rating! This is sincerely appreciated.You will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

2/10 – Forferdelig

STEVEN

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I would never go back there, it was so Run down and a Smell in the Air when The wife and I walked in.. There was Problems Getting ice . Unsafe Grounds Very Slippery Floors. The TV was Horrible …. Slow Reponce on getting anything…. They Charge For Everything …..
Bodde her 2 netter i mai 2024
Svar fra Farid den 8. mai 2024
Dear Steven,I want to thank you for taking the time to write us a review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into all the comments you raised and do the needful. We hope to be able to match up to your expectations in the future! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

CLEMENTE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to the airport and staff are very couteous and accommodating.
Bodde her 1 natt i mai 2024
Svar fra Farid den 7. mai 2024
Dear Clemente,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 – Forferdelig

Sandy

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were suppose to stay for 3 nights but decided that it was not a good fit for our family. Dining options were expensive as well as drinks. Area outside was not close to any stores or outside food. When asking how safe the area outside was, staff gave me a weird look and said to make sure we keep our belongings with us. Room was dark, carpet was stained, toilet barely flushed, shower wasn’t good. Overall, we would never stay here again. Oh, casino is only foreigners. My husband has an American green card but has a Filipino passport, they did not allow him to go in.
Bodde her 3 netter i mai 2024
Svar fra Farid den 8. mai 2024
Dear Sandy,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you've encountered with some of the amenities in your room. Please accept our sincerest apologies for any inconvenience this has caused.I have shared your review with my team and they are working diligently to resolve these promptly. Also, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sandy, once again, I apologize for the issues. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Rene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great from beginning to end! Thank you to the friendly staff!
Bodde her 1 natt i mai 2024
Svar fra Farid den 8. mai 2024
Dear Rene,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

jorge

Safe
Bodde her 4 netter i mai 2024
Svar fra Farid den 6. mai 2024
Dear Jorge,Thank you for leaving our business with a 5 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Utmerket

Josie

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Farid den 7. mai 2024
Dear Josie,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila