Sengetøy av topp kvalitet, dundyner, safe på rommet og skrivebord
Sjekk tilgjengelighet

Anmeldelser av Sofitel Philippine Plaza Manila

5 out of 5
Sofitel Philippine Plaza Manila
CCP Complex, Roxas Boulevard, Pasay, Manila

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 525 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 238 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 124 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 55 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 59 av totalt 1001 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

8,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Marius

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay at sofitel
Helt fantastisk lokale og behjelpelige ansatte super opplevelse, kommer garantert tilbake
Bodde her 1 natt i januar 2024
Svar fra Dey Medina, Quality Officer den 2. feb. 2024
Dear Marius,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Magnar

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk
Fantastisk hotell i Manila
Bodde her 2 netter i desember 2023
Svar fra Dey Medina, Quality Officer den 21. des. 2023
Dear Magnar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Kay Rune

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott
Flott hotell. Meget godt utvalg av mat, men dyr buffet.
Bodde her 1 natt i januar 2023
Svar fra Dey Medina, Quality Officer den 11. jan. 2023
Kjære Kay Rune,Takk for at du tok deg tid til å dele tilbakemeldingen din. Vi håper å ønske deg velkommen tilbake til hotellet vårt snart!Vennlig hilsen,Dey

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2022
Svar fra Dey Medina, Quality Officer den 22. des. 2022
Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey

4/10 – Dårlig

Linda J

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Sofitels public spaces are lovely. However, the room was incredibly dated and appeared to be a “forgotten” room as it has nothing in it I’d expect from a hotel like this. No coffee (despite coffee machine), no glasses, empty minibar (some covid excuse but Covid restrictions are all lifted). The service in bars and restaurants so slow it took forever to get even a small order like 1 coffee or glass of wine. Gym and Spa was great and I couldn’t fault the drivers. Overall though I’d not pick Sofitel for my next business trip to Manila.
Bodde her 4 netter i november 2022
Svar fra Dey Medina, Quality Officer den 22. des. 2022
Dear Linda,Thank you for taking the time to tell us about your experience at the Sofitel Philippine Plaza Manila. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Philippine Plaza Manila, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Dey

8/10 – Bra

Leopoldo Uy

Likte: Renhold, personale og service og romkomfort
Nice hotel with good location. You get nicer view to the sea according to what you pay. Nice pool area and a perfect sundowner to watch the famous Manila bay sunset at their garden resto.. only few elevators operating during the valentine weekend really not up to expectation for a 5 star hotel..
Bodde her 3 netter i februar 2022

10/10 – Utmerket

MARIA CECILIA R.

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sad to hear this hotel is closing end of June2024
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Billy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is my favorite hotel. I understand they are closing in July 2024. I am sure going to miss them. It makes me sad.
Bodde her 1 natt i mai 2024
Svar fra Guest Experience Department den 27. mai 2024
Dear Billy,Thank you for giving us a 5-star rating! We are committed to providing only the best service possible to our guests until the last day of operations. It has been our pleasure to serve you.

10/10 – Utmerket

WINDIE J

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buffet (brunch) and the Spiral Dinner Buffet were excellent!
Bodde her 5 netter i mai 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear WINDIE J,Thank you for your review. We are delighted to know that you enjoy dining in at Spiral. It has been a pleasure to serve you.

10/10 – Utmerket

Qi Huang

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was excellent!
Bodde her 2 netter i mai 2024
Svar fra Guest Experience Department den 27. mai 2024
Dear Qi Huang,Thank you for giving us a 5 star rating! We are delighted to know you had a fantastic experience during your stay. It has been our pleasure to serve you.

4/10 – Dårlig

Earl

Likte ikke: Fasiliteter
The property at one time or another was operating i-2 elevators out of a total of 6. The property is closing at the end of June for remodeling/possible sale. As a result the staff wasn't motivated to properly accommodate guests. Just wish Expedia knew about the situation in advance
Bodde her 5 netter i mai 2024
Svar fra Nina Noveno, Guest Experience Manager den 21. mai 2024
Dear Earl, Thank you for sharing your feedback regarding your recent stay. Rest assured that we take measures to address these issues, ensuring a better experience for our guests. Your comments about staff motivation are duly noted, and we will address this internally. We appreciate your understanding and hope to welcome you back in the future. Kind regards,

10/10 – Utmerket

JIA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
편안하게 잘 쉬다가 왔어요 3박 했는데 가격 대비 좋았네요
Bodde her 3 netter i mai 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear JIA,We are delighted to know that you had a good rest during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests’ experience. It has been our pleasure to serve you.

6/10 – Grei

Rommel Dela

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s disappointing that the pool closes at 7pm on a very hot weather. It should at least be extended until 9pm to utilise the pool bar as well.
Bodde her 1 natt i april 2024
Svar fra Nina Noveno, Guest Experience Manager den 9. mai 2024
Dear Rommel,Thank you for your feedback regarding your recent stay with us. Your input is valuable to us and will be shared with the relevant team for consideration. We aim to provide a comfortable and enjoyable stay for all our guests and will take your comments into account for future improvements. Kind regards,

10/10 – Utmerket

Benedicto

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best hotel in Manila yet tThd greeters,beauthe most affordable. Thank you so much for making it accessible to the middle class. No wonder there are a stream of guests continuing all hours of the day. The greeters beautiful in their splendor Filipina dresses make guests feel at home. Two places, a restaurant brimming with a cornucopia the most scrumptious Philippine delicacies, band strategically situated Ina magnificent circular stairway playing soft and easy-listening music was add a Deja Vu to the local Filipino guests. A snack place provided a familiar place for those who favor light c snacks .Thanks for a most wonderful place. benmanzano@gmail.com, photographer, writer, freelance reporter.
Bodde her 3 netter i mars 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear Benedicto,Thank you so much for your kind words. We appreciate you for acknowledging our staff as we are committed to providing only the best quality of service that our guests deserve. It has been our pleasure to serve you.

10/10 – Utmerket

Allen og San Antonio

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For an older Plaza this place is a work of aet, great stadf and best room service memu in Manilla
Bodde her 2 netter i april 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear Allen,Thank you for your review. We appreciate you for acknowledging our place, staff, as well as the food menu. It has been our pleasure to serve you.

10/10 – Utmerket

Agnes

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and quiet accomodation. The building is a bit old but very clean. But the main reason im coming back is that, Sofitel takes extra steps to help stray furry friends who need help. They provide a second chance for street felines to be rescue and adopted. This hotel is truly commendable.
Bodde her 2 netter i april 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear Agnes,Thank you for your review. We appreciate you for acknowledging our staff, rooms, as well as the work that we do with our Cat Sanctuary. We are committed to providing only the best service possible to our guests. It has been our pleasure to serve you.

8/10 – Bra

Insiyah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Gonzalito

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is good and excellent. No complains
Bodde her 1 natt i mai 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear Gonzalito,Thank you for your 5-star rating! We are delighted to know that you enjoyed your stay with us and found everything good and excellent. It has been our pleasure to serve you.

4/10 – Dårlig

Rosemay

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Elevator so slow, we waited 15 minutes to be able to ride. Lights in the room so dim and the furnitures kind old
Bodde her 2 netter i april 2024

2/10 – Forferdelig

MARLON

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The decor and rooms are not well maintained. The elevator takes FOREVER. Not close to a 5 star hotel
Bodde her 2 netter i april 2024
Svar fra Nina Noveno, Guest Experience Manager den 2. mai 2024
Dear Marlon, Thank you for sharing your feedback. Rest assured that we have measures in place to address these issues and we are constantly working to improve efficiency. We appreciate your comments as they help us enhance our services.Kind regards,

8/10 – Bra

Mary Joy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the food at Spiral.
Bodde her 2 netter i april 2024
Svar fra Nina Noveno, Guest Experience Manager den 2. mai 2024
Dear Mary Joy, Thank you for taking the time to review your dining experience at Spiral. We are delighted to hear that you enjoyed the food during your visit. Your positive feedback will be shared with our culinary team, serving as an encouragement to maintain the high standards we strive for. We look forward to welcoming you back for another exceptional dining experience. Kind regards,

2/10 – Forferdelig

kouihi

Bodde her 3 netter i april 2024
Svar fra Guest Experience Department den 27. mai 2024
Dear kouihi,Thank you for your review. If you have any other comments or suggestions on where we can improve so we can get a 5-star review from you next time, please let us know. It has been our pleasure to serve you.

8/10 – Bra

Francisco

Likte: Renhold og personale og service
Bodde her 4 netter i mars 2024
Svar fra Dey Medina, Quality Officer den 3. mai 2024
Dear Francisco,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Ma Regina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are very polite and friendly. The unit is neat and clean. I will stay here again next time I will visit the Philippines.
Bodde her 2 netter i april 2024
Svar fra Dey Medina, Quality Officer den 3. mai 2024
Dear Ma Regina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

2/10 – Forferdelig

Vivian

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
hotels looks very old compared to the hotels in city of dreams. They ask for 5000 pesos a night for deposit. Way too much. Will never stay in this hotel again and will not recommend hotel to any of my friends
Bodde her 2 netter i april 2024
Svar fra Nina Noveno, Guest Experience Manager den 29. apr. 2024
Dear Vivian, Thank you for taking the time to share your feedback. We appreciate your comments and rest assured that we are continuously working on refurbishing our rooms to provide a better experience for our guests. We ensure you that the deposit amount we required are in line with industry standards. We hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 – Utmerket

Amelia

Bodde her 2 netter i april 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear Amelia,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 – Utmerket

Victoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sofitel was amazing. So many things to do just within the hotel. Will definitely be coming back.
Bodde her 2 netter i april 2024
Svar fra Dey Medina, Quality Officer den 24. apr. 2024
Dear Victoria,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Ireneo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Place is very accessible and a lot space to walk around. Plenty of eating options very nice swimming pool. Overlooking Manila de Bay. However place a bit old and lack of modern ref and coffee maker.
Bodde her 3 netter i april 2024
Svar fra Dey Medina, Quality Officer den 24. apr. 2024
Dear Ireneo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Thomas Charles

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What else can I say about Sofitel except 'awesome!'. Sofitel is a 5-star hotel in the Philippines capital, and is second to none in the city. From the national-dressed greeters/customer assistants to the unparalleled selection of foods in their 'Spiral' banquet hall, guests rightly feel like royalty upon first entry into this marvelous hotel!
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 24. apr. 2024
Dear Thomas Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Bra

May

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Love the place the pool too
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 22. apr. 2024
Dear May,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

celda

Bodde her 3 netter i april 2024
Svar fra Guest Experience Department den 22. mai 2024
Dear celda,Thank you for giving us a 5-star rating! We are thrilled to know that you enjoyed your stay with us. It has been our pleasure to serve you.

10/10 – Utmerket

celda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice lobby but needed more lightings it’s to dark
Bodde her 4 netter i april 2024
Svar fra Dey Medina, Quality Officer den 22. apr. 2024
Dear Celda,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

RIGO

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 22. apr. 2024
Dear RIGO,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Grei

Sheree Ann

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We stayed for 4 days and 3 nights before flying back to our home country, the hotel resort is big although old. the room we got smelt muggy. hotel is close to Mall of Asia and they provide free shuttle service which was convenient for us. the restaurants are pretty pricey but we were able to order thru grab. we had breakfast buffet and also availed the promotional rate for dinner. staff are friendly. overall ambiance is great.
Bodde her 3 netter i april 2024
Svar fra Dey Medina, Quality Officer den 22. apr. 2024
Dear Sheree Ann,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

4/10 – Dårlig

Lyka

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Stayed in this hotel several times and for some reason there’s always something even during my previous stays. I remember getting the same spot “roof view” than POOL VIEW! They really should clear that description it is very misleading!! Again this time, same thing again, booked pool view then I got the same roof view LoL Not only that, I was very disappointed that the room 867 with a “pool view” was only facing the roof of the building but also stinked like mold! As if the room wasn’t touched in weeks!! It is not healthy sleeping in a mold-smelly room!! Mold is bad for one’s health! I had to open the windows just to eliminate the smell. I checked in very late around 10pm so I didn’t have the energy to even bother asking to change rooms! I was exhausted and I just wanted to sleep. They said they upgraded me but I would’ve probably prefered whatever my original room rather than 867. The staffs in this hotel are their gem!
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 18. apr. 2024
Dear Lyka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sofitel hotel is my favorite resort in Manila. The food, staff, cleanliness, view from room and location is perfect for me. This is my third time there. If you want a nice memorable stay, this is the place to go. Sir Michael.
Bodde her 3 netter i april 2024
Svar fra Dey Medina, Quality Officer den 18. apr. 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Lorna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff is very friendly and helful..very kind
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 15. apr. 2024
Dear Lorna,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Grei

Merlinda

Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 3. mai 2024
Dear Merlinda,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Tina

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 15. apr. 2024
Dear Tina,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

William

Bodde her 2 netter i mars 2024
Svar fra Dey Medina, Quality Officer den 3. mai 2024
Dear William,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

6/10 – Grei

Eleanor

The room smelled musty or it may be the cleaning solution .
Bodde her 1 natt i april 2024
Svar fra Nina Noveno, Guest Experience Manager den 11. apr. 2024
Dear Eleanor, Thank you for your feedback regarding your recent stay with us. Rest assured that we take measures to address such issues promptly. Our refurbishment program ensures that our rooms are continuously improved for a better guest experience. We appreciate you sharing your concerns, and we hope to welcome you back again. Kind regards,

8/10 – Bra

Tien

Likte: Personale og service
Bodde her 2 netter i april 2024
Svar fra Dey Medina, Quality Officer den 11. apr. 2024
Dear Tien,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Jannice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Dey Medina, Quality Officer den 11. apr. 2024
Dear Jannice,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Samuel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were nice though a bit of mildew in the shower. No working fan in the bathroom which would have helped keep it more dry and reduce mildew. Aside from that the hotel was fantastic. Very nice area, beautiful interiors and the breakfast buffet is arguably the best in the country
Bodde her 3 netter i april 2024
Svar fra Dey Medina, Quality Officer den 5. apr. 2024
Dear Samuel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Dey MedinaQuality Officer

6/10 – Grei

Takayoshi

Bodde her 2 netter i mars 2024
Svar fra Dey Medina, Quality Officer den 24. apr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

Rommel Napoleon og Pittsburg

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommended!!!
Bodde her 1 natt i april 2024
Svar fra Dey Medina, Quality Officer den 4. apr. 2024
Dear Rommel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

8/10 – Bra

SOHAIL

Likte: Renhold
Liked the personal involved in the hotel in every department.very friendly and hospitable Concierge was extremely helpful Did not like the untrained security person at the drive to the hotel entrance who would always ask for room number publicly as you drove up Reported to Mngt several time
Bodde her 4 netter i mars 2024
Svar fra Dey Medina, Quality Officer den 5. apr. 2024
Dear SOHAIL,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

6/10 – Grei

Takayoshi

Bodde her 4 netter i mars 2024
Svar fra Dey Medina, Quality Officer den 22. apr. 2024
Dear Takayoshi,Thank you for giving our hotel a good score! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dey MedinaQuality Officer

10/10 – Utmerket

YUTA

Reiste med familie og små barn
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We have to wait for elevevator for long time evety time because only few elevevators works. There is long long line at checking out time.
Bodde her 1 natt i mars 2024
Svar fra Dey Medina, Quality Officer den 5. apr. 2024
Dear YUTA,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Dey MedinaQuality Officer

4/10 – Dårlig

Herbie

Likte: Renhold og personale og service
rooms are dated there are a lot better rooms with in the price range.
Bodde her 2 netter i mars 2024
Svar fra Nina Noveno, Guest Experience Manager den 30. mars 2024
Dear Herbie,Thank you for sharing your feedback with us regarding your recent visit. In light to this, refurbishments of our rooms is underway. It is our hope that you will give us another opportunity to serve you better in the future.Kind regards,