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Anmeldelser av Ace Hotel & Suites

3 out of 5
Ace Hotel & Suites
United Street corner Brixton Street, near Pioneer, Pasig, Manila

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 76 av totalt 212 anmeldelser." "
Rangering på 8 − Bra. 90 av totalt 212 anmeldelser." "
Rangering på 6 − Grei. 31 av totalt 212 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 212 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 212 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Terje

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel Ortiga, with waterpark on ground floor
Bodde her 1 natt i september 2023

6/10 – Grei

Jan

Likte ikke: Personale og service
Ok hotel. A bit far off
Swimming pool area not included in the price. A bit far to walk to SM. Would not choose to live here again.

6/10 – Grei

Charles

Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel was out dated the room had not been updated including the shower fixtures and faucets the exhaust fan was leaking condensation on our towels and belongings. Other than that the room worked for our needs it was large and had everything we needed they had to replace our refrigerator because it wasn’t working. We have stayed here many times and this is the first time we have not been happy. The surrounding area is full of everything anyone could need.
Bodde her 2 netter i april 2024

8/10 – Bra

Rainelda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water spa is good experience. Must try!
Bodde her 1 natt i februar 2024

6/10 – Grei

Terry og Texas

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Fasiliteter
Hotel was clean and staff was nice, hotel policy stated 300 pesos for use of pool but never stated for 4 hours only and 300 pesos per day, also never heard of no phone policy and no pictures allowed taken in pool areas.
Bodde her 1 natt i april 2024

8/10 – Bra

Mica

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy parking
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jayson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like the place.
Bodde her 2 netter i mars 2024

6/10 – Grei

Claudine

Reiste med familie
Likte: Personale og service og fasiliteter
Hotel is a bit older and dusty. Great water spa attraction and food was delicious. Location is good. Staff very attentive
Bodde her 2 netter i februar 2024

6/10 – Grei

Robert

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Service was excellent. Facilities need to be upgraded. Minor repairs on closet doors. Shower enclosure needs to be sealed. Dust accumulated on crevices need to be worked on. Thorough vacuuming to remove hairs and dust particles is needed.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

HYUNSOOK

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Kristine

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Favorite go-to hotel in Manila
Loved it!
Bodde her 1 natt i januar 2024

6/10 – Grei

Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Long line up during check-in. So many people At the lobby and check-in was slow. Also I find the 3pm check-in time later than other hotels.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Lorena

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

8/10 – Bra

Heinrick James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very relaxibg experience
Bodde her 1 natt i desember 2023

10/10 – Utmerket

William

Positive, friendly and top notch customer service
Bodde her 2 netter i november 2023

10/10 – Utmerket

Abegail

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Thanks
Nice hotel one of my favorite
Bodde her 1 natt i oktober 2023

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold og romkomfort
Bodde her 1 natt i september 2023

8/10 – Bra

nona

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023

6/10 – Grei

Rianne og CORONA

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The only thing i like is the water spa. Dear owners of Ace Hotel: 1.The towels that we're provided in our room was so disgustingly old and dark. Looks like its been overused already for a decade. Its time to change and put a brand new towels. Theres not even a wash cloth provided! 2. Please can you guys provide a Netflix or Amazon prime so we can watch a good movie. We really have no choice except the local channels. Please consider this review and im sure your score will go up. Thank you
Bodde her 2 netter i september 2023

10/10 – Utmerket

Ruby Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First of all, I am thankful to Expedia's partnership with Ace for offering the lowest price among other OTAs. Then thank you so much, Ace, for your consistent excellence, in the spa's cleanliness and therapeutic effect. It's my 3rd time to swim there. Then it's my first time booking the room and I was also happy. The lowest budget bedroom was beautiful and clean, too. I also so appreciate the free breakfast buffet! Yummy food and great ambiance with warm atmosphere. Also, we left an item there and when I came back for it, the staff had it and gave it to me. Wow at the safety and integrity. Thank you so much. Also, thank you for including the free parking for our stay. We just needed to validate it regardless of how many times we go out and it's still free. Know what, I will definitely come back again and recommend you to everyone. My hubby and I really enjoyed. Keep up the great work!!! :)
Bodde her 1 natt i august 2023

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the water spa and the buffet breakfast.
Bodde her 1 natt i august 2023

10/10 – Utmerket

Nerelito

Bodde her 1 natt i august 2023

10/10 – Utmerket

Kristine

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Fherleen

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Has a good view. some foods are bit pricey. But overall thumbs up.
Bodde her 1 natt i juni 2023

2/10 – Forferdelig

YUTSUNG

Forretningsreisende
Likte ikke: Personale og service og romkomfort
Terrible experience
No hot water for shower. Air conditioner is noisy. No free bottled water. Wifi is super slow and unstable. Furthermore, they charged me 4000 PHP for deposit but said they will return 2 weeks later after checking out. Why 2 weeks? I also found that some guests were not charged deposit. Is this discrimination on nationality? I feel very uncomfortable.
Bodde her 2 netter i april 2023

10/10 – Utmerket

Gary

Bodde her 2 netter i april 2023

6/10 – Grei

Gilberto Lysander Nebrida og New York

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I love the staff for doing their best with what they have, just never give a kitchen knife when a guest asked for a butter knife. Plastic utensils for room service? I don't think they clean the bathroom as much as they should. Food was okay or great depending on your appetite. The Thursday Manager was awesome, so are the reception staff. Host/Hostess... well, I went to get a buffet for the evening and she asked me if I was there for the evening buffet. I really had to stop myself from responding "no I'm here for breakfast". I know some staff are just being cordial but some of the questions they ask are just plain s...... Now for the water spa.... I can't wear a swimming short but you can rent one. Seriously. Just for the fun of it, I went to a shop and bought a seamless underwear that was a bit sheer and I was allowed to use it.... Go figure. Will I stay here again or recommend this hotel ? Hell no !!!!!
Bodde her 7 netter i mars 2023

8/10 – Bra

Maria Luisa Cinderella

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay!
Family and I had a great stay! Check in was a breeze. Staff were accommodating. I was upgraded so I can't complain :)
Bodde her 1 natt i februar 2023

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022

8/10 – Bra

Bernadette

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Water spa was wonderful. Each room has its own water pitcher that you can refill from the hallway. Really convenient.
Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Tom Mari Jandel

Bodde her 1 natt i juli 2022

4/10 – Dårlig

alyssa nicole

Bodde her 1 natt i juni 2022

6/10 – Grei

Atty. Ryan Rey

Reiste med familie og små barn, Reiste med familie
Worst check-out procedure.
Bodde her 2 netter i juni 2022

10/10 – Utmerket

Mary Jo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2022

8/10 – Bra

Kenneth

Bodde her 3 netter i mai 2022
Svar fra Ace Hotel and Suites den 8. mai 2022
Greetings from Ace Hotel and Suites! We are delighted to know that you had a great time with us. Please do know that we appreciate this kind of comments and we will be sharing this to our team. We are looking forward to welcoming you in the future. Thank you and stay safe! Best Regards, The Management Ace Hotel and Suites

10/10 – Utmerket

Hazel Hyacinth

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2022

10/10 – Utmerket

Denise

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sky High Bar. Fast processing of checkin and checkout.
Bodde her 1 natt i april 2022

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Must Try Stay
The spa is very relaxing. The room and the hotel is very pretty as well so it's quite pricy but I can say that it's worth it.
Bodde her 1 natt i februar 2022
Svar fra Ace Hotel and Suites den 25. mars 2022
Greetings from Ace Hotel and Suites! We are delighted to know that you had a great time with us. Please do know that we appreciate this kind of comments and we will be sharing this to our team. We are looking forward to welcoming you in the future. Thank you and stay safe! Best Regards, The Management Ace Hotel and Suites

8/10 – Bra

Marjorie

Reiste med familie
Likte: Personale og service og romkomfort
Bodde her 1 natt i februar 2022
Svar fra Ace Hotel and Suites den 26. feb. 2022
Dear Ma'am, Thanks for staying with us. We appreciate your feedback! We hope to welcome you soon again in the near future.

10/10 – Utmerket

Verifisert reisende

Bodde her 6 netter i februar 2020
Svar fra Vane den 7. mars 2020
Dear Madam/Sir, Thanks for staying with us. We appreciate your feedback! We hope to welcome you soon again in the near future.

2/10 – Forferdelig

Maria

Reiste med en gruppe
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Low class hotel with low class service!
I checked in on Saturday at 1pm, lobby was like a market, so crowded. I found out that the water spa is open to the public and it is not just for Guests who have room reservation. The manager and other staff in front desk are not friendly and needs more training on how to be professional.
Bodde her 1 natt i januar 2020
Svar fra Vane den 28. jan. 2020
Dear Madam / Sir, Thank you for your review. First and foremost, we would like to express our gratitude for choosing ACE for your staycation In behalf of Ace Hotel and Suites, we humbly apologize for the inconvenience you have experience with us. Rest assured we will raise your concern to the management and do something that could help improve this matter. Hence, we are hoping to welcome you again soon if you plan again to stay at our hotel in the near future. We'll make sure you'll enjoy and will have a blast with your stay by then. Thank you and have a great day ahead!

8/10 – Bra

Verifisert reisende

Reiste med partner
Rooms were spacious. The ref was empty and did not have courtesy water or water for sale.
Bodde her 1 natt i desember 2019

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water spa is great. Just hope less salt on food.
Bodde her 1 natt i november 2019

6/10 – Grei

Verifisert reisende

Likte ikke: Personale og service
I like this spa but the the frontline staff is very strict. We check in late because of the traffic. They ask for the confirmation papers
Bodde her 1 natt i desember 2019

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the service and amenitoes
Bodde her 2 netter i oktober 2019

6/10 – Grei

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
I like the spa portion connected to the hotel. I didn’t like they refused to give us towels at the spa because we were checked in and our guest took 2 towels already, it did not make any sense to me when we paid to go into the spa. After I spoke with the staff they eventually gave us towels. The safe box was not working properly so they wanted to move us to another room after we had settled in already. They also said it was broken, but we were able to fix it and use it. I also felt like they were watching our every move. There was no conditioner for my hair, only shampoo and bath gel.
Bodde her 3 netter i oktober 2019

8/10 – Bra

Eric

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Weekend Staycation.
Good weekend staycation. There was a lot of good restaurants nearby.
Bodde her 1 natt i september 2019

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the warm and cozy water / massage spa pools.
Bodde her 1 natt i august 2019

8/10 – Bra

Daniel L.

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i august 2019

6/10 – Grei

Joanne

We had fun at the Ace Water Spa!
The room is ok, The bathroom is not that clean. But we enjoyed the water spa.
Bodde her 1 natt i august 2019