Ordered a deluxe room, got placed in a cot. When i take the long journey down to the reception, the clerck takes a look at my room number and states "deluxe rooms comes in different sizes and fittings". Sure, i get that, but If I had not brought pictures for comparison Im not sure I would have got me a proper room like ordered.
The clerck in contact when I checked out told me he was very sorry, gave me free breakfast and claimed he didnt know how it had happened. So one clerck said I got the right type of room, and one said I didnt. Thats not a quality sign...
I would have expected a better compensation initiated by the hotel when I have paid for a deluxe room, and are placed in something that cant even be a standard room.