2/10 – Forferdelig
Sebastian
Reiste med familie
10. juni 2024
DOUBLE BOOKED US! Ridiculously awful experience!!
I had this place booked for months, a couple of weeks before we were due to stay here I tried to contact the host to request an earlier check in. The host did not respond to any of my messages and hotels.com couldn't reach them either.
We were attending Parklife festival so had to put our luggage into storage and go to the festival as last entry was 5pm.
I recieved an email with check in intsructions (30mins before check in time of 4pm). None of my previous messages were acknowledged.
When we arrived at the accommodation, very late on the saturday night, there was another group of people ALREADY CHECKED IN TO OUR ACCOMMODATION!
We both attempted to contact the host, without success & again hotels.com weren't able to reach the host either, who's phone number suggested were located in Egypt.
I then started phoning around hotels in manchester to get us somewhere to sleep for the night. Eventually got somewhere but had to spend over £500. Which we did not plan for and therefore affected the remainder of our trip, which was meant to be celebrating my brothers 30th birthday.
I have still been unable to get a response from the host and hope they will read my review.
All round, ridiculously awful experience. Save yourself the hassle, do not use these guys!!
Sebastian
Bodde her 2 netter i juni 2024