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Anmeldelser av Genio Hotel Manado

3.5 out of 5
Genio Hotel Manado
Jl. Kolonel Sugiono no.21 Marambak, Manado, Sulawesi Utara

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 4 av totalt 25 anmeldelser." "
Rangering på 8 − Bra. 14 av totalt 25 anmeldelser." "
Rangering på 6 − Grei. 5 av totalt 25 anmeldelser." "
Rangering på 4 − Dårlig. 0 av totalt 25 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 25 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

7,6/10

Overnattingsstedets bygg og tilstand

6,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Line

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023

6/10 – Grei

Leila

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cleanliness is terrible
We had the king bed with partial sea view on the 6th floor. Check in was flawless because they allowed us to store our luggage before 2pm. They took our luggages to the room and gave us the key when we got there late in the evening. The room is spacious with extra day bed by the big window. When we woke up in the AM and let the sun in then we spotted the dirtiness in the room. Big mirror smeared with sticky fingerprints everywhere, under the bed was extremely dusty and dirty, the mini fridge dirty, the bed cover stained and yellowish on the corners. Bathroom, half of toilet tissue roll, warm water only in the sink but no hot water in the shower. Sink was not wiped down. The second day was better, after the cleaned up the room. But still no hot water in the shower. Pros: daily housekeeping and change towels. They offer laundry and iron in bulk so it's alot cheaper. Breakfast was horrible and cold. The room division needs to check the cleanliness and readiness of the room before assign it to guests.
Bodde her 3 netter i mai 2022
Svar fra Jose Wawondatu den 30. juni 2022
Dear Leila, Greetings from Genio hotel Manado, Thank you for taking time to write your comments. However Please accept my sincere apologies. We will make every effort to fix this problem and make sure this will never happens again and becoming better of what we do so we can serve you much better next time. Please let me know if there is anything else we can do for you. Sincerely, Jose Wawondatu.

6/10 – Grei

Cornelis

Likte: Renhold og personale og service
Likte ikke: Romkomfort
centraal gelegen hotel
Vriendelijk personeel, ontbijt minimaal. Kamers schoon maar zeer gehorig
Bodde her 1 natt i mai 2022
Svar fra Jose Wawondatu den 30. juni 2022
Dear Cornelis, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to your return. Regards, Jose Wawondatu

10/10 – Utmerket

Irwan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Puas menginap di Genio Hotel
Hotel yang nyaman, suasana tenang
Bodde her 1 natt i mai 2021

10/10 – Utmerket

Devinder

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2019
Svar fra Jose Wawondatu den 23. des. 2019
Dear Devinder, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

10/10 – Utmerket

deborah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay at genio manado
Genio is very clean, rooms are spacious and staff is very attentive. Very speedy check out as well.
Bodde her 1 natt i juli 2019
Svar fra Jose Wawondatu den 19. des. 2019
Dear Deborah, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 – Grei

Xuanyi

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Pillows are smelly
This is a reasonably good hotel for the price and you get the basic air conditioning, ensuite bathroom and a TV. However one thing turned me off completely - the pillows did not seem to be washed at all and had a heavy sweats smell. I could not bear the smell and had to wrap the pillow with a towel in order to mask it. Besides this, the hotel is reasonably ok and you get what you pay for. Breakfast was reasonable but not great.
Bodde her 1 natt i april 2019
Svar fra Jose Wawondatu den 19. des. 2019
Dear Xuanyi, Thank you for providing us with feedback from your recent stay. I apoligize to hear your stay did not meet your expectation. We have solve this problems immediately. Hope to serve you again someday. Sincerely, GM

8/10 – Bra

KANAMORI

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2018
Svar fra Jose Wawondatu den 24. des. 2018
Dear Kamori, Thank you for share your comments from your stay with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, Jose Wawondatu

8/10 – Bra

YUKA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
a nice hotel
予定変更で急にホテルに宿泊となりました ジェニオホテルしか空いていませんでしたので、中心地から少し郊外の立地でした。周りにはお店がたくさんありましたが少し不便でした。 ホテル内はとても綺麗で、部屋も広く快適で、シャワーもお湯がちゃんと出て感謝でした
Bodde her 2 netter i juli 2018
Svar fra Jose Wawondatu den 19. des. 2019
Dear Yuka, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 – Bra

Diego

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Non smoking rooms with cigarette smell
The staff was very kind. The location is not so good if you want to do things by walking. The room was OK, but even though it was a non smoking room it had a lot of cigarette smell. Asked for another room and it was the same. They just put a spray that attenuated the smell. But towels and sheets were still smelling.
Svar fra Jose Wawondatu den 19. des. 2019
Dear Diego, Thank you for your feedback. We are glad to learn that overall you enjoyed your time with us. However I apologize with smelling room you encounter during your stay. We hope you will accept our sincere apologies and allow us the opportunity to serve you again next time Sincerely, GM

8/10 – Bra

richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2018

2/10 – Forferdelig

David og New York

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bad exoerience
Hotel is far from everything. I had confirmation booking but staff was unable to find my booking. after i show him my conformation, he said that my booked room is not available because someone just checked in. and they said they can give me smaller room if i want.i had no choice, it was almost 7pm. very weak wifi. breakfast is ok. will not return to this hotel again
Bodde her 1 natt i desember 2017
Svar fra Jose Wawondatu den 19. des. 2019
Dear David, Thank you for sharing your comments. I apologize problem you encounter during your stay. Now we under new management with new commitment to serve better. Thank you for staying with us. Hope to serve you someday. Regards, GM

2/10 – Forferdelig

Dev og New York

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not so good
i booked double bed and when i arrived,they said that my room is not available. I showed them my booking and they found the booking in their side and they said that it is false booking and their room is full but can give me another small room. Wifi is super weak. Breakfast is ok. Will not stay next time
Bodde her 1 natt i desember 2017

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Bodde her 1 natt i november 2017
Svar fra Jose Wawondatu den 19. des. 2019
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 – Bra

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy little monster
Everything was fantastic except the check in, they gave me an already occupied room.
Bodde her 1 natt i november 2017
Svar fra Jose Wawondatu den 19. des. 2019
Dear Chris, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

8/10 – Bra

Sylvia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Für einen kurzen City trip in Ordnung. Preis Leistung passt :)
Bodde her 4 netter i november 2017
Svar fra Jose Wawondatu den 19. des. 2019
Dear Syvia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. It is our pleasure to serve you. Sincerely, GM

6/10 – Grei

リオ og 日本

可もなく不可もなく
値段の割にはそんなに良くないです。 可もなく不可もなくという感じです。 アメニティが少ない。1泊だけ急遽探したホテルです。
Bodde her 1 natt i oktober 2017
Svar fra Jose Wawondatu den 19. des. 2019
Dear リオ, Thank you for sharing comments during your stay. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Hope to see you someday. Regards, GM

6/10 – Grei

George og Cairns Australia

Likte: Renhold og romkomfort
In Monado close to services. Good value for price.
Enjoyed my stay. Airport transfers easily arranged and on time. Late arrival without problems.
Bodde her 1 natt i juli 2017

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Adequate for needs
Not central to anything. Met needs of a last minute layover. Changed rooms due to lack of internet. Nice staff.
Svar fra Jose Wawondatu den 19. des. 2019
Dear Valued Guest, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time. Sincerely, GM

8/10 – Bra

Leticia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
New hotel
Nice and clean hotel, pretty new and the manager is very helpful and friendly.
Svar fra Jose Wawondatu den 19. des. 2019
Dear Leticia, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time with us. Thank you for choosing to stay with us. We look forward to serve you next time Sincerely, GM

8/10 – Bra

Leonardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel Bersih
Kurang kedap suara
Svar fra Jose Wawondatu den 19. des. 2019
Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your time overall with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 – Bra

Shiv og New York

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel
The hotel is very nice and spotless clean. wifi is also good. staffs were very friendly. Hotel must have international outlet for charging mobile phones. Hotel just have indonesian style outlet which doesnt fit usa style chargers. This needs to be improved by hotel since many international guest visit them. Everything else is excellent.
Svar fra General Manager den 21. okt. 2016
Dear Valued Guest, Thank you for shared your experience during stayed at our hotel. We always try to do our the best to give excellence experience to all of our guest. For sure ,since many guest international we will consider to set international style. Thank you and looking forward for your next arrivals.

8/10 – Bra

Mohamed Arshad

Likte: Renhold og romkomfort
Good value for money hotel- quite new and clean
Good stay but breakfast is not western type and the room-to-room sound insulation is very poor.
Svar fra Jose Wawondatu den 19. des. 2019
Dear Mohamed, Thank you for taking the time to share your comments from your stay with us. We're so happy to hear you enjoyed your overall time with us. Thank you for choosing to stay with us. We look forward to your return. Sincerely, GM

8/10 – Bra

Stevi og Manado

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kamar Non-Smoking tapi berbau rokok
Pada saat memasuki kamar, aroma rokok sangat kuat sekali, kenyataannya kami memesan non smoking room... tapi bagaimanapun juga kami mengucapkan terimakasih atas pelayanannya.
Svar fra Jose Wawondatu den 19. des. 2019
Dear Valued Guest, Thank you for sharing your comments with us. I apologize for inconvenience your encounter during your stay. Hope to serve you again next time. Regards, GM

10/10 – Utmerket

Sawasdee og 日本

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
きれいで快適なホテル
あたらしくてきれい。 一番安い部屋に泊まったが、ポットとコーヒー・紅茶もあります。 Mega Mallまでは、歩くと20分くらい。 チャイナタウンまでは、徒歩10分程度。
Svar fra Jose Wawondatu den 19. des. 2019
Dear Sawasdee, Thank you for sharing such wonderful feedback from your recent stay. It is truly delightful to read that you enjoyed your time here with us We look forward to your return. It is our pleasure to serve you. Sincerely, GM