Dear Guest,We are glad to receive such a positive review!We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Guest Experience Manager

Dear Kirsti, First of all we would like to apologize for answering you in English in state of Norwegian. Also, we would like to thank you for choosing us to spend your holidayd in Majorca and we really appreciate the time dedicated to share your experience with other customers. We are very sorry to know that the information about where is located the hotel was given wrong to you, but we have a good explanation and map in pur own website and we never promote the hotel like a city Hotel. Finally, we hope be your choice if you decide to visit again Majorca knowing that we are a family Hotel located in a beautiful Cala. We wish you a happy week-end. Kind regards

Dear Customer, We sincerely lament reading that your stay was not as pleasant as it should have been. Thank you for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to contact our call center from where our agents will be able to give you all the relevant information to make sure that you book the Barceló hotel that can make all your holiday wishes come true. Kind regards, Guest Experience Manager

Sehr geehrte Julia,vielen Dank für Ihre Bewertung!Wir bedauern, dass Sie mit den Essenszeiten und der Familienzimmerausstattung nicht zufrieden waren. Wir nehmen Ihre Anmerkungen bezüglich der Essenszeiten zur Kenntnis und werden diese intern besprechen, um mögliche Verbesserungen in Betracht zu ziehen. Bezüglich des Geruchs im Zimmer möchten wir uns entschuldigen und versichern Ihnen, dass dies nicht unserem üblichen Standard entspricht. Wir werden sicherstellen, dass unser Team entsprechend geschult wird, um solche Situationen in Zukunft besser zu bewältigen. In Bezug auf den Strand und das Wasser in der Bucht möchten wir darauf hinweisen, dass wir als Hotel stets bemüht sind, die Umgebung sauber zu halten, jedoch liegt die Verantwortung für die allgemeine Sauberkeit bei den zuständigen Behörden. Wir werden Ihre Anmerkungen jedoch weitergeben und hoffen, dass in Zukunft Verbesserungen vorgenommen werden. Schließlich bedauern wir, dass das Essen nicht Ihren Erwartungen entsprochen hat und werden Ihre Rückmeldung nutzen, um unsere gastronomischen Angebote weiter zu verbessern.Es freut uns jedoch zu hören, dass Sie den Bereich des Miniclubs, den Kinderpool und die Mini Disco für Ihre Kinder geschätzt haben. Wir sind stolz darauf, familienfreundliche Einrichtungen und Aktivitäten anzubieten, um unseren Gästen einen angenehmen Aufenthalt zu ermöglichen.Gern würden wir Sie in Zukunft wieder bei uns willkommen heißen!Guest Experience Manager

Dear Leigh,We appreciate that you took the time to share your experience with us.We understand your concerns regarding the sun exposure in the pool area. Our hotel is designed to provide a variety of experiences, including direct access to Cala Viñas beach, where you can enjoy the sun and crystal-clear waters.We apologize for the inconvenience caused by the smell in your room. We assure you that our team is committed to maintaining high standards of cleanliness and hygiene, and we will address this issue to prevent it from happening in the future.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Dear Dana,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated our convenient location and enjoyed our food and entertainment program. Our team works hard to provide a variety of activities and dining options for our guests to enjoy.We apologize for the issues you encountered with the fridge and the A/C in your room. Our maintenance team is always available to address any concerns, and we will ensure that these issues are looked into. We understand that the loud music until midnight may have caused some inconvenience, and we appreciate your feedback as it helps us improve our services. Please know that our staff is always available to assist with any concerns or requests during your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager

Dear Kerry,We appreciate that you took the time to share your experience with us.We are sorry to learn that you experienced some noise disturbance. Had you informed a member of our Reception team at the time this problem would certainly have been dealt with.We went ahead and shared your review with our team so they could get a sense of the impact they are having with our guests.We are very pleased that you were satisfied with the comfort of your room and your approval of the style that is aimed at guaranteeing a memorable stay in our hotel.We are happy to know you found our hotel to be in a convenient location during your visit to Cala Vinyes .We look forward to the pleasure of welcoming you back on future occasions.Best regards,Ana Delgado, Guest Experience Manager

Chère Fanny, En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Occidental Cala Viñas. Nous vous remercions pour vos aimables commentaires envers notre équipe d'animation car ils travaillent tous très dur au quotidien afin pour divertir nos hôtes. Nous ne manquerons pas de leur transmettre vos éloges car ils seront ravis de savoir que vous avez apprécié leurs efforts. Nous vous remercions de vos commentaires si positifs quant à notre offre de loisir car c'est notre mission que de créer des moments d'amusement pour tous les âges. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. Cordialement, Pedro Junquero, Director

Cher Alan, Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir. Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment. Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement, Pedro Junquero, Director

Dear client, We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Concerning what you state in your review about the door of your room, we would like to apologize for the inconveniences and to inform you that we have already spoken about this with our housekeeping department in order to avoid this happening again. Moreover, we lament hearing that you found it difficult to get a table in our buffet. We were fully booked during your stay and even having a wide period of time for each meal, in order to avoid ques, there are several moments when our restaurant gets full. In relation to your comment about language problem, we would like to inform you that we always ensure that on every shift we have receptionists able to communicate with all main nationalities, nevertheless we will make sure to share your review with our receptionist manager and maître for improvement. Finally, we would like to explain that all beaches of the Spanish coastline are public and managed by the local municipality, therefore we unfortunately cannot guarantee free sunbeds and parasols for our guests. In addition to this, we want to clarify that we do not have only adults pool because as we are family oriented we want all our families to be able to enjoy together our facilities. Furthermore, we understand that apparently you were not properly informed about your All Inclusive plan upon reservation and would like to take the the opportunity to point out that, room safes, Spa and some drinks are reported to be available against an extra charge; However, we do not charge for towels, this is only a deposit and neither for the luggage room. We hope to have the opportunity to regain your confidence in a future. Kind regards, Alicia Carramiñana Guest Experience Manager