Dear Mr Ronny, Wooow! Thank you for your great feedback about your experience with us! The ME team are very happy to know you enjoyed your holidays and you were good during your stay. We hope you to see you again in the nearest future to keep providing the best service you deserve! Already missing you! Helvia Prieto Aura Manager

Dear Anonymus. The AURA Team would like to thank you your time and the valuation you have made. It is a pleasure to know that our hotel, its facilities and its services allow you to have a beautiful experience. That is our main aim! We are working hardly to change our area opinion increasing our services level and our offer. We would like to see you next time and could offer a 5 stars experience! Best regards, AURA Team

Dear Sir,Thank you very much for this kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to seeing you again soon.Best regards,Guest Experience Team

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We're thrilled to hear that the comfort of our hotel contributed to a memorable stay and that the gastronomic experiences, particularly our breakfast offerings, left a lasting impression on you. Our dedicated team is heartened by your acknowledgment of their efforts to deliver exceptional service culture. It's delightful to know that our room amenities met your expectations, providing a delightful room experience.It would be a pleasure to welcome you back. Best wishes,Guest Experience Team

Gentile Signore,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbiate apprezzato l'impegno del nostro team nel fornire un servizio di alta qualità; un ringraziamento speciale da parte di Carlos, il quale è felice di aver contribuito a rendere il vostro soggiorno indimenticabile. È un piacere sapere che la pulizia delle nostre camere e le condizioni dell'hotel abbiano incontrato il vostro gradimento al 100%. La nostra missione è offrire un'esperienza di soggiorno di livello eccellente, arricchita da esperienze gastronomiche di primo piano e servizi esclusivi The Level.Con la speranza di riaverla nuovamente come nostro ospite, porgiamo i nostri più cordiali saluti.Guest Experience Team

Kære Gæst.Tusinde tak for din gode anmeldelse af dit ophold på Meliá South Beach.Vi er glade for at høre, at du nød vores flotte udsigt og dejlige værelse. Det er også fantastisk at vide, at du fandt vores seng super komfortabel. Vi sætter pris på din feedback og ser frem til at byde dig velkommen tilbage til vores hotel i fremtiden.Vi ser frem til at byde dig velkommen tilbage på vores hotel i fremtiden.Guest Experience Team

Sehr geehrter Danijel, vielen Dank für Ihr FeedbackEs tut uns leid, dass der Service im Restaurant nicht Ihren Erwartungen entsprochen hat, wir werden Ihre Anmerkungen zur Kenntnis nehmen, um ihn zu verbessern. Was die Sonnenliegen betrifft, so sind nur die Strandliegen und die balinesischen Sonnenliegen kostenpflichtig, die übrigen Sonnenliegen stehen allen unseren Gästen kostenlos zur Verfügung.Hoffentlich können wir Sie bei einem zukünftigen Besuch von unserem Service überzeugen. Freundliche Grüße,Guest Experience Team

Dear Louise,Thank you for taking the time to share your wonderful experience at our hotel.We are delighted to hear that you appreciated our excellent childcare services and the friendliness of our staff. Our team strives to provide a memorable experience for all our guests, and it's great to know that we succeeded in this aspect.However, we regret to learn about the confusion regarding our restaurants and the unexpected charges on your bill. We understand how this could be frustrating, and we apologize for any inconvenience caused. We will take your feedback into account and work on improving our communication to ensure that our guests have a clear understanding of the services and facilities available at our hotel. As for the room service issues you mentioned, we apologize for not meeting your expectations and will address this with our team to ensure better service in the future.We hope to be able welcome you back on a future visit. Kind regards,Guest Experience Team

Dear Simone,Thank you for such a positive review of your stay.We are delighted to hear that you found our hotel fantastic and particularly enjoyed the dinner. Our team strives to provide a memorable dining experience, and it's great to know we succeeded in your case.We appreciate your feedback on the room cleanliness, hotel condition, service, and room amenities. We continuously work on improving our facilities and services to ensure a comfortable stay for our guests. We look forward to welcoming you back. Best regards,Guest Experience Team

Dear Aleksander,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to see you again in the future.Kind regards,Guest Experience Team

Dear Daniel,We would like to thank you for reviewing your experience.We are delighted to hear that you found our pool areas to be very friendly and appreciated the cleanliness of your room, as well as the excellent service provided by our team. We strive to create a welcoming and enjoyable atmosphere for all our guests, and it is always rewarding to know that our efforts are appreciated.Regarding the sunbeds, we understand that it can be frustrating to see towels on sunbeds without people using them for most of the day. We do our best to monitor the pool area and encourage guests to be considerate of others when reserving sunbeds. We appreciate your feedback on this matter and will continue to work on improving this aspect of our guest experience.It would be a pleasure to welcome you again. Best regards,Guest Experience Team

Sehr geehrte Leonida,vielen Dank für Ihr positives Feedback!Es hat uns sehr gefreut, dass Sie sich bei uns rundum wohlgefühlt haben.Vielen Dank für Ihr nettes Kompliment an den freundlichen Service unserer Mitarbeiter, unser Team bedankt sich sehr herzlich dafür.Wir freuen uns auf Ihr Wiederkommen! Herzliche Grüße,Guest Experience Team

Kära Jonas, tack för era ord efter er vistelse hos oss.Det glädjer oss att ni trivdes bra hos oss och att ni trivdes bra med våra stora och vackra rum. Vi hoppas ni kunde njuta av den vackra utsikten.Vi är även glada att få läsa att ni uppskattade vårt fantastiska läge med stranden alldeles intill. Vi vet att det brukar uppskattas av våra gäster och det är fint att höra att även ni såg det som en fördel.Tack för era fina ord om frukosten. Vi strävar efter att erbjuda våra gäster en stor variation av olika rätter och det är fint när det uppmärksammas. Vad gäller solstolarna så uppskattar vi att ni har valt att dela med er av era tankar. Vi ska se över om det är något vi borde ändra på i framtiden.Hjärtliga hälsningar,Guest Experience Team

Dear Rodrigo,Thank you for sharing your kind review.We are thrilled to hear that you enjoyed our location.Furthermore, our team takes great pride in providing friendly and kind service, and we are glad that this contributed to your positive experience.It's also great to know that you appreciated our lovely beachfront rooms and the accessibility features of our hotel.Thank you for mentioning our tasty breakfast and dinner options; it’s great to know they exceeded your expectations and catered to your dietary requirements.We look forward to seeing you again on your next visit.Best wishes,Guest Experience Team

Dear Amanda,Thank you for sharing the review of your stay with us.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Experience Team

Dear Liudmila, Thank you for taking some minutes to share your review.We are sorry if the hotel did not meet your expectations although we would have loved to receive more information in order to send the feedback to our collaborators.We would love to have another opportunity to welcome you back and show you the passion we feel for the hospitality and customer service. Kind regards

Sehr geehrter Horst, vielen Dank für das Feedback.Wir sind stolz darauf, eine Vielzahl von Optionen anzubieten, um den unterschiedlichen Bedürfnissen unserer Gäste gerecht zu werden. Bezüglich Ihrer Anmerkungen über die Lautstärke und die Party-Atmosphäre möchten wir darauf hinweisen, dass unser Hotel in einer lebhaften Gegend liegt und wir uns bemühen, unseren Gästen eine angenehme Umgebung zu bieten. Wir bedauern, dass dies während Ihres Aufenthalts nicht Ihren Erwartungen entsprach.Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen durch die Minibar-Abrechnung entstanden sind. Unser Team ist stets bemüht, solche Situationen schnell und effizient zu klären. Wir werden Ihre Anmerkungen intern besprechen, um unseren Service in diesem Bereich weiter zu verbessern.Wir hoffen, Sie hatten trotz allem einen angenehmen Aufenthalt. Viele Grüße!Guest Experience Team

Dear Alicia Vivien, Thank you for choosing Melia South Beach to spend some days to rest and relax as well as for sharing your impressions, Your feedback is really helpful for us,since your feedback we know where we have to act to improve the service we provide. In relation to your comments, certainly, the breakfast of the day of arrival is not included in the rate, however, it is included the day of departure. Nevertheless, we would like to inform that we will take note of your petition with our management and in this way, we will consider your suggestion next time. We really hope to have another opportunity to welcome you back at your house in Mallorca. Kind regards

Estimado Xavier, Muchas gracias por haber compartido su valoración con nosotros. Estamos encantados de saber que hemos excedido sus expectativas y esperamos verle de nuevo en su casa de Mallorca.

Dear Sander, Thank you so much for choosing Melia South Beach to spend your so deserved holidays and for sharing your feedback with us, It is a pleasure to read that the room exceeded your expectations as well as our breakfast. We really hope to have another opportunity to welcome you back!Kind regards