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Anmeldelser av Village Hotel Maidstone

3.5 out of 5
Village Hotel Maidstone
Castle View, Forstal Road, Sandling, Maidstone, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 372 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 352 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 141 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 79 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 56 av totalt 1000 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Roger

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Nice and quit hotel. Clean nice room good bed. Could have wished cheese at the breakfast. Overall happy with my stay at this hotel.
Bodde her 3 netter i juli 2023
Svar fra Daniel den 27. juli 2023
Dear RogerThanks for the 4/5 rating. I am pleased to see that you enjoyed your stay with us.Kind RegardsDaniel SharpeGeneral Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juli 2017

4/10 – Dårlig

Lawrence

Reiste med en gruppe
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
No Aircon Black out blinds are anything but Shower pressure was worse than pathetic Not worth the money
Bodde her 1 natt i mai 2024
Svar fra James Manson den 27. mai 2024
Hi Lawrence,Thank you for your feedback and please accept my apologies for the issues you encountered during your stay. I have passed your comments regarding the room onto our Housekeeping and Maintenance team for review and to be rectified.We do hope you will come back to see the improvements.Many thanks,James MansonHost Manager

8/10 – Bra

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was good, breakfast was cold and the previous nights dinner ‘chicken wraps’ were cold so we left
Bodde her 2 netter i mai 2024
Svar fra James Manson den 27. mai 2024
Hi James,Thank you for the feedback and I am delighted that you enjoyed your stay with us.I am sorry for the issues you encountered with our food and beverage offerings. I have passed these comments onto our F&B team for review. We look forward to welcoming you back to the hotel very soon.Many thanks,James MansonHost Manager

10/10 – Utmerket

iliyan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra James Manson den 27. mai 2024
Hi Iliyan,Thank you for the feedback and I am delighted that you enjoyed your stay with us.We look forward to welcoming you back to the hotel very soon.Many thanks,James MansonHost Manager

10/10 – Utmerket

ellen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel
Bodde her 2 netter i mai 2024
Svar fra Daniel den 11. mai 2024
Dear EllenThanks for the 5* review. I am delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind RegardsDaniel

8/10 – Bra

Leon

Likte: Personale og service og overnattingsstedets bygg og tilstand
It was fine
Bodde her 1 natt i mai 2024
Svar fra James den 15. mai 2024
Hi Leon,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

10/10 – Utmerket

Kerry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i april 2024
Svar fra James den 15. mai 2024
Hi Kerry,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 – Bra

ian

Bodde her 1 natt i april 2024
Svar fra James Manson den 27. mai 2024
Hi Ian,Thank you for the feedback and I am delighted that you enjoyed your stay with us.We look forward to welcoming you back to the hotel very soon.Many thanks,James MansonHost Manager

10/10 – Utmerket

Stephen og Chelmsford

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice busy leisure facilities with sauna spa steam room. Nice restaurant great burger. Fun vibe, busy hotel. Nice room and bathroom (we were in a club one) Would recommend if anywhere near Maidstone
Bodde her 1 natt i april 2024
Svar fra James Manson, Host Manager den 27. apr. 2024
Hi Stephen,Thank you very much for the positive review, and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 – Utmerket

Laura og London

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra James Manson, Host Manager den 27. apr. 2024
Hi Laura,Thank you for positive review and I am delighted you enjoyed your stay with us.We look forward to welcoming you back soon.Many thanks,

10/10 – Utmerket

valerija

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool thanks 🙏 much
Bodde her 1 natt i april 2024
Svar fra James den 15. mai 2024
Hi Valerija,Thank you very much for the positive review and I am delighted you enjoyed your stay with us. We look forward to welcoming you back soon.Many thanks,James MansonHost Manager

8/10 – Bra

Andrew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly and helpful, in particular Lauren was quick to assist our queries.
Bodde her 1 natt i mars 2024
Svar fra James Manson den 27. mai 2024
Hi Andrew,Thank you for the feedback and I am delighted that you enjoyed your stay with us.We look forward to welcoming you back to the hotel very soon.Many thanks,James MansonHost Manager

6/10 – Grei

Steven

Likte: Renhold
Price in the bar VERY EXPENSIVE
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Opeayo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was a nice and modern hotel.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

kate

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Carli

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
It was a lovely stay the only thing I think missing is a fridge just to store some cold drinks and snacks
Bodde her 2 netter i februar 2024

8/10 – Bra

Brett

Forretningsreisende
Likte: Personale og service og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay at hotel
Had a lovely weekend away at the hotel. Easy check in/check out facilities. Good choice of Starbucks or on-site main restaurant for food and drinks and good room service. Staff were accommodating and friendly and the room facilities were modern with a decent fan and good quality shower gel / shampoo to use. Very happy with stay here.
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Chris

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
The room was very noisy from the music downstairs. The room was very warm and stuffy and as the hotel was at the side of the motorway, you couldn't open the window.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Gareth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect for Maidstone Town Centre
Very clean hotel with good staff. Didn't use the gym or pool but believe they are great facilities. They certainly seemed popular enough for an early Saturday evening. The bar is a decent size and unlike many souless hotel bars was lively. Thoroughly recommend if you need a hotel in the middle of Kent that is handy for London, Tonbridge, Sevenoaks and of course the Channel Tunnel.
Bodde her 1 natt i februar 2024

8/10 – Bra

Levi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Louise

Bodde her 1 natt i februar 2024

8/10 – Bra

A G

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Visit met my needs
Bodde her 1 natt i februar 2024

6/10 – Grei

Jo-Sheetal

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024

4/10 – Dårlig

Ivan

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Never Again
This place is really a gym and sports bar with a hotel attached: it was a poor experience and we would never return. The room was boiling hot and has no air conditioning. There are two fans in the room: a Dyson that is hard-wired and a portable cheap fan that was full of dust and didn't work. The electric radiator was at its lowest heat setting: we turned it off at the wall. Of our three nights, two were badly disturbed by noise: people shouting and banging doors at all hours of the night. It was so warm that we had to take the quilt out of the duvet cover and open both windows for some ventilation: and this was in February! There were lots of other issues too. The USB sockets on one side of the bed didn't work. There's not wardrobe, just a limited open hanging space. Also the sink tap was so badly covered in limescale that the water sprays all over the sink and all over your groin area. Be warned: you'll get soaked. We didn't eat at the hotel. The Grill and Sports Bar was always noisy and chaotic. It has large TV screens and cinema-style seating full of drunken visitors/residents watching sport. It's not a pleasant place to be so we walked a few minutes to the nearby Beefeater for a more civilised and quieter meal. We had to put up with these issues as family matters were more important, but we would never ever stay here again. Avoid.
Bodde her 3 netter i februar 2024
Svar fra Host Manager den 8. feb. 2024
HiThank you for taking the time to leave us some feedback. Sorry to hear that our hotel isn't for you, but we appreciate you giving us a try.RegardsHost Manager

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A couple of disappointments...
Generally ok, except for an incidence of a drunk person in next room who was loudly groaning & vomiting at 24:30. Room service - not good. Cold drinks were not chilled and arrived in can, with no glass or ice. Ordered sticky toffee pudding which arrived cold and like a piece of rubber. Suspect too long in microwave, & then left to go cold.
Bodde her 1 natt i februar 2024
Svar fra Host Manager den 8. feb. 2024
HiThank you for taking the time to leave us some feedback, it's massively appreciated!We very much look forward to welcoming you back to Village Maidstone soonRegardsHost Manager

6/10 – Grei

Amelia

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Host Manager den 22. jan. 2024
Thanks for the rating Amelia

8/10 – Bra

Samuel

Bodde her 1 natt i desember 2023
Svar fra Host Manager den 8. jan. 2024
HiThanks for the review Samuel

10/10 – Utmerket

AIKATERINI

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice
Bodde her 2 netter i desember 2023
Svar fra Host Manager den 8. jan. 2024
Hi Thanks for the 10/10 review!

8/10 – Bra

Sophia

Bodde her 2 netter i desember 2023
Svar fra Host Manager den 3. jan. 2024
Thanks for the reviewWe hope to see you again soon

8/10 – Bra

Dana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Host Manager den 30. des. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 – Utmerket

Anthony

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 27. des. 2023
Thank you for the 5 out of 5 rating :)

8/10 – Bra

Khadija

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 30. des. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 – Grei

Lenny

Likte: Personale og service og romkomfort
Likte ikke: Renhold
Food was very expensive. There was a lot of drunk people all times of the day
Bodde her 2 netter i desember 2023
Svar fra Host Manager den 27. des. 2023
Hi Lenny,Thanks for the feedback. Unfortunately, during the busy festive period there are a lot of individual parties and get-togethers happening at the hotel where people are celebrating, so it can get very busy.We look forward to welcoming you back during a quieter period.Kind regards

6/10 – Grei

Danny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 30. des. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

6/10 – Grei

Brett

Likte: Renhold og romkomfort
Village hotel maidstone
Shower was lukewarm, half of the item's on the restaurant menu was unavailable. Breakfast there wasnt much choice to the diner's who want fruit or pots of yoghurts. Was very disappointed for the amount of money paid
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 20. des. 2023
Hi BrettSorry to hear that there were missing items from the menu. This only happens in exceptional circumstances and I regret that you were left with less choice during your visit.Regards

8/10 – Bra

Curtis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My stay was pleasant, the staff were very friendly
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 20. des. 2023
Hi Curtis, we are glad you enjoyed your stay with us!See you again soon!

10/10 – Utmerket

Sharon

Bodde her 2 netter i desember 2023
Svar fra Host Manager den 20. des. 2023
Hi Sharon, thanks for the 10/10 rating :)

6/10 – Grei

Nick

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Disappointing stay
Not a great experience. I booked a Club Room and when I arrived at 6.00PM I was told the room I had, had not been cleaned and that they needed another 15 minutes to prepare! They offered me a free Starbucks coffee while I waited. 35 minutes later the room was finally ready. To be fair, the receptionist offered me a free drink from the bar with my dinner. I explained I would like to order room service as I had been travelling since 6.00am. He told me that they were offering room service but when I got to my room and went to order, the app said that they were not offering room service. I went back down to the reception and he told me to just order it at the bar and he would deliver to room. It was quite a queue and I did not have my bank card on me so I just went back to my room and ordered via Just Eat. Though they made an effort to put things right, its not what I would expect of Hotel chain that has a reputation to keep up. Disappointing.
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 20. des. 2023
Hi NickThank you for taking the time to leave us some feedback. I do apologise about the issues you encountered with ordering room service, and also that you had to wait for your room to be ready. It really is exceptional circumstances for a room not to be ready at that time. It was a pleasure meeting you and I thank you for showing so much patience that evening. I hope we are able to welcome you back again at some point in the future, so that we can restore your faith in our hotel.Kind regards

8/10 – Bra

Rosemary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short stay
Had a lovely stay. Lots of Christmas parties going on so was very crowded and noisy but only to be expected this time of year. Good breakfast.
Bodde her 3 netter i desember 2023
Svar fra Host Manager den 12. des. 2023
Hi RosemaryThank you for taking the time to leave us a review, your comments are hugely important to us.We are glad to see that you enjoyed your stay :)We look forward to welcoming you back to Village Hotels in the future.

8/10 – Bra

Anthony

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Host Manager den 9. des. 2023
Hi AnthonyThank you so much for choosing Village Hotel MaidstoneWe hope to welcome you back sometime soon :-)Regards

4/10 – Dårlig

Riccardo

Bodde her 1 natt i november 2023
Svar fra Host Manager den 30. des. 2023
Thank you for leaving us a rating, we hope to see you again in the future.

10/10 – Utmerket

Tony

Bodde her 1 natt i november 2023
Svar fra Host Manager den 27. des. 2023
Thank you for the 5 out of 5 rating :)

8/10 – Bra

Timothy

Bodde her 1 natt i november 2023
Svar fra Host Manager den 30. nov. 2023
Hi Timothy,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 – Dårlig

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Room stay for 2 nights
The room had very poor lighting so I didn’t have enough light for putting on make etc plus the heating wasn’t great.The bed was very comfortable so that was good and we asked for fresh milk a couple of times and the staff were always happy to oblige.
Bodde her 2 netter i november 2023
Svar fra Host Manager den 30. nov. 2023
HiThank you so much for your feedback.I'm sorry to hear that you had an issue with the lighting and heating in your room during your stay. At Village hotel Maidstone we pride ourselves in providing the best possible rooms to our guests, so I apologise that on this occasion we seem to have fallen short of those standards.We hope to be able to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards

10/10 – Utmerket

ramaz

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay and facilites.

10/10 – Utmerket

Jay

Bodde her 4 netter i november 2023
Svar fra Host Manager den 30. nov. 2023
Hi Jay,Thank you so much for rating your stay with us, we look forward to welcoming you back to Village Hotel Maidstone soon!

4/10 – Dårlig

Simon

Likte: Romkomfort
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not First Choice In Maidstone
Bathroom in poor condition with mould all around mastic joints. Very poor maintenance team. Food was terrible, dry and cold.
Mould around Bath
Dry Food
Poor Maintenance
Bodde her 1 natt i november 2023
Svar fra Host Manager den 30. nov. 2023
Hi SimonThank you so much for taking the time to give us feedback. I'm very sorry you encountered these issues with your stay. Please rest assured the relevant departments have been made aware.Kind regards

6/10 – Grei

Kaitlyn og belvidere

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
We were surprised to find out the gym and pool facilities are open to the public. We paid extra to have a room with access to them hoping to relax a bit in the pool or have a less busy time in the gym. Instead the flow of people heading down showed it would be VERY busy. Also for the pool they had set times for kids splash time, so if you were hoping to just do a few quiet laps you had to know those times. We ended up not using either gym or pool as it was much too busy. Pretty annoyed that it was posted up here that it was public access. Hotel is self check in, pretty easy to do. Breakfast was ok. My boyfriend had plenty to eat. As someone with celiac there were much less options. Seemed like there was plenty of food at the different times we went down and the staff were very kind. The room was very quiet. Pretty clean. Looked bigger in the pictures but it was fine. It was rather hot at night even with the heater off. The pillows were entirely useless. After a few minutes of use they were deflated lumps. I had to use some of my clothes to make it feel like I had any type of pillow. Barely got any sleep from the discomfort of heat and no real pillows. Bathroom/shower was clean. The waterfall shower head was wonderful. Very relaxing! Overall the hotel was fine. Id stay for a short trip but would skip for anything more than a night or two. I would not pay for the gym access room again. Wish that could have been refunded once we realized it was open to the public.
Bodde her 4 netter i november 2023
Svar fra Host Manager den 30. nov. 2023
Hi KaitlynThank you for taking the time to give us feedback, especially the detail you have gone into, it's massively appreciated!We hope to welcome you back to Village Hotel Maidstone sometime in the future.Kind regards