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Anmeldelser av Pestana Grand Premium Ocean Resort

5 out of 5
Pestana Grand Premium Ocean Resort
23 Rua da Ponta da Cruz, Funchal

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 304 av totalt 538 anmeldelser." "
Rangering på 8 − Bra. 194 av totalt 538 anmeldelser." "
Rangering på 6 − Grei. 25 av totalt 538 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 538 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 538 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Frank

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Høy standard, god mat.
Bodde her 7 netter i oktober 2022
Svar fra The Management den 25. okt. 2022
Dear Mr. Frank, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Ove

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2019
Svar fra Management den 23. feb. 2019
Dear guest, Thank you very much for your very positive feedback and preference for the Lti Pestana Grand Hotel! It would be our pleasure to welcome you back in our resort should you ever decide on a future visit to our beautiful island. Yours sincerely, The Management

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Utmerket beliggenhet i fht sjø, ro og fred.
Ypperlig hotell for alle som ikke MÅ bo i sentrum av Funchal. Gode rom, flott betjening og fin service når du ber om det - og du får være i fred hvis du ønsker det. Topp ordning med gratis buss t/r sentrum flere ganger daglig. Kjempegod mat, buffet med topp kjøkken. Hotellet frister til nytt besøk - det blr da det tredje...
Bodde her 7 netter i november 2017
Svar fra Management den 22. nov. 2017
Kära gäst Tack så mycket för din recension och för att välja Lti Pestana Grand som ditt hotell på Madeira. På vår personal tackar vi för era ord. Det var ett nöje att ha dig med oss och vi hoppas välkomna dig tillbaka. Våra varma hälsningar, Styrelsen

10/10 – Utmerket

Frank og Trondheim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We recommend this hotel!!
If Madeira calls again we`ll use this hotel! We liked this hotel much.
Bodde her 7 netter i oktober 2017
Svar fra Management den 15. okt. 2017
Dear Mr Frank, Thank you so much for your lovely review and for choosing Lti Pestana Grand as your hotel in Madeira Island. We are very proud when reading your words, all of our can not staff thank you enough. It was a pleasure having you with us and we hope to welcome you back. Our warm regards, The management

8/10 – Bra

asle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Funchal i juni
Behagelig hotel med nydelig uteområde og park. God service og god mat. Flere svømmebasseng, men mer egnet for barn og eldre enn voksne som ønsker å svømme noen lengder. Gratis shuttle buss til sentrum!
Bodde her 7 netter i juni 2017
Svar fra Guest Service Manager den 20. juni 2017
Kjære gjest, Takk så mye for din herlige anmeldelse og for å velge Lti Pestana Grand som ditt hotell i Mandeira Island. Det var en glede å ha deg med oss, og vi håper å ønske deg velkommen tilbake. Våre varme hilsen, Ledelsen

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Best av de beste
Absolutt alt på topp med dette hotellet. Høy standard på hotell, rom, personale og service generelt. Rommene er i topp stand med alt av det man kan trenge, nermest lydtette rom og topp komfort. Anbefales!! Mye for pengene!
Svar fra Santos den 27. aug. 2016
Kjære gjest, Først vil jeg takke for at du deler dine erfaringer med oss. Det er godt å vite at du har hatt en fantastisk tid, og at du har funnet vår hvert medlem av vårt personale nyttig. En oppriktig takk for dine omtenksomme ord og preferanser. Det ble vår absolutte glede å ta vare på deg, og jeg ser veldig frem til å ønske deg velkommen på ditt neste opphold på Grand. Ikke nøl med å kontakte oss hvis vi kan være til hjelp når som helst, vil vi være glade for. Beste hilsner, Maria da Paz Garcia Unit manager-

8/10 – Bra

Eva og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
NIce rooms, view, location,, BUT...
The location, room and view including a very friendly and professional cleaning staff were impressive! However, the breakfast was a very crowded experience, with a stressed staff that looked fed up of all guests - maybe they were understaffed?

10/10 – Utmerket

Unn Langlie og Moss

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lekkert hotel i frodig hage med panoramautsikt
Fantastisk hotell, som gir deg verdi for pengene! Nydelig hage, flott utsikt, flere store basseng, innendørs og utendørs. Stille og rolig område, kort vei inn til sentrum Funchal og hotellet tilbyr gratis shuttlebus med mange avganger pr dag. Nydelig frokost, live musikk i baren hver kveld. Anbefales!

10/10 – Utmerket

Lille og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Romslig og fint hotell ved stranden.
En overveldende god opplevelse. Vennlige, imøtekommende betjening. Stor, romslig resepsjon med atrium som gav mye lys, salonger, gratis wi-fi, gratis parkering for bil, levende musikk om kveldene. Skinnende rent over alt. ....og hotellrommet: stort vakkert innredet med liten kjøkkenkrok, skrivebord/stol, gode senger, pen salonggruppe. Flotte gardiner. En estetisk god opplevelse. Vi hadde bestilt rom med sjøutsikt og det var vel verdt de ekstra kronene det kostet. Stor romslig balkong med nytelse av soloppgang og solnedgang utover havet og det vakre parkanlegget rundt bassengområdet.

10/10 – Utmerket

Borislav og Ålesund

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fint hotell, en fantastisk plass for ferie
En fantastisk plass å reise til, fint hotell med smilende personell. Veldig høyt kvalitet på alt i det hotellet, en fargerik øy med masse blomster og attraksjoner.

8/10 – Bra

Helge og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very plesant stay
Very good service, clean room and nice food. Recommended!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk sted
Helt ypperlig. Topp hotell. Sjøutsikt. Frokosten var topp. Ellers fikk vi sett mye av øya takket være hotellkjedens presentasjon av sine hoteller, der vi ble tilbudt tur på øya. Flott. Neste gang vi reiser utenlands vil vi se om Pestana har hoteller på stedet. Takk for et fint opphold. Vi er fornøyde

8/10 – Bra

Bob og norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice, quiet and beautiful views!
We stayed with our baby (11 months old) for three weeks at Pestana Grand. And I would go back tomorrow if I could. We got a nice room, and stayed at first floor, something that was perfect for us. Babycall worked to the nice pool area. Outdoor pool to cold for baby in November, but the indoor pool was heated and very nice. Breakfast was very nice, good food. We did miss to have wifi in the rooms, but nice to also have vacation away from it. We loved Madeira and will go again.

10/10 – Utmerket

H og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Avslappende resort
Behagelig hotell, rolig, god frokost, fint bassengområde og spa-avdeling!

8/10 – Bra

Mariann og Norge

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Fint utvendig og god frokost
Generelt et fint opphold. Hyggelige mennesker som jobbet i restauranten, men mindre service fra renholdspersonalet og resepsjon. Fint bassengområde, og nydelig utsikt. Hadde rommene vært renere, kunne jeg tenkt meg tilbake hit. Gratis vannflasker var det ikke, dette sto det at det skulle være i bestillingen.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempefin beliggenhet, fint uteområde.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel for couples and families
We where two friends and it seems like the hotel is a better match for couples and families. Think we where the only group of friends staying at the hotel. Otherwise it was a big and nice hotel with a lot of amenities. Both on the hotel, in the neighbourhood and tipical tourist activities

10/10 – Utmerket

André og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ett godt hotell med hyggelig betjening.
Ved første inntrykk virket ikke dette som ett femstjerners hotell, men vi fant oss snart godt tilrette. At baren og resepsjonsområdet er det eneste stedet med tilgang til WiFi, trekker litt ned for en som er vant til å være Online "hele tiden". Imidlertid var det hyggelig å bli servert "2 for prisen av 1" drikker under "happy hour" tidene fra kl. 18-19 og 22-24, og samtidig være på nett. Hottellet har både inne og utebasseng, samt to forskjellige badstuer. Vær oppmerksom på at badstuene ikke er oppvarmet hele dagen. Hotellet tilbyr variert SPA behandling til akseptable priser. De har også flere forskjellige resturanter med ulik atmosfære. Som en avveksling til hotellets resturanter, er det også flere gode spisesteder bare ett steinkast unna. Undertegnede anbefaller spesielt "My Way" som et sted det er verdt å prøve. Hotellet har også Biljardbord og treningsrom til fri benyttesle. Siden hotellets beliggenhet er ca. 4 km. utenfor sentrum av Funchal, var det gledelig å oppdage at det tilbys regelmessig og gratis skyss til og fra sentrum (på dagtid).

6/10 – Grei

Lothar og Neubiberg

Reiste med partner
Likte: Renhold og fasiliteter
Schöne Anlage in imposanter Lage mit Meerblick, geschultes und freundliches Personal, leider einige Schwachpunkte (Buffet, Erhaltungszustand, Prozesse), auf Kritik und Reklamationen vor Ort wurde nicht eingegangen
Bodde her 8 netter i februar 2024
Svar fra The Management den 3. mars 2024
Sehr geehrter Herr Lothar ,Wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir nicht alle Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können. Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Gilberto Gouveia Hoteldirektor

8/10 – Bra

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i februar 2024
Svar fra The Management den 3. mars 2024
Cher Monsieur Martin,Au nom de toute notre équipe du Pestana Grand, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 – Utmerket

FREDERIC

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Tres bien situé près de funchal avec transports en commun la promenade accessible par portillon la demi pension très bien variée et goûteuse. Petit déjeuner tre
Bodde her 10 netter i februar 2024
Svar fra The Management den 26. feb. 2024
Cher Monsieur Frederic, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 – Bra

Oleksandr

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Great team , very helpful. Property needs updating.
Bodde her 4 netter i februar 2024
Svar fra The Management den 26. feb. 2024
Dear Mr. Oleksandr, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.
Bodde her 5 netter i januar 2024
Svar fra The Management den 22. jan. 2024
Dear Mr. David, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

8/10 – Bra

Abhirama

Likte: Personale og service
Great location, great staff and amenities
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
Bodde her 4 netter i desember 2023
Svar fra Hotel Manager den 8. jan. 2024
Dear Mrs. Wendy, on behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We apologize for not being able to fully fulfil your expectations and we assure you that your comments will be taken in consideration for future decisions regarding our hotel. It was a real pleasure for us to have you as our Guest. Best regards, Gilberto Gouveia Hotel Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
Good stay, convenient location. Good meals
Bodde her 3 netter i desember 2023
Svar fra The Management den 27. des. 2023
Dear Mr./Mrs. Hotels.com User, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Preston

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra The Management den 27. des. 2023
Dear Mr. Preston, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 – Bra

Ulrich

Likte: Renhold
Ok mit dem starken Preisnachlass ; aber keine 5 Sterne für mich
Bodde her 7 netter i desember 2023
Svar fra Gilberto Gouveia Hotel Manager den 9. des. 2023
Sehr geehrter Herr Ulrich, im Namen unseres gesamten Teams im Pestana Grand möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Ihre Meinung ist für uns sehr wichtig, um unseren Service weiter zu verbessern und auf die Bedürfnisse unserer Gäste einzugehen. Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Grand begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 – Bra

Alison Wai Yee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
Bodde her 6 netter i november 2023
Svar fra Customer Service Team den 6. des. 2023
Dear Mrs. Wai Yee,Firstly, we would like to thank you for taking the time to give us your feedback on your present stay at Pestana Grand Hotel. We are very pleased that you are enjoying your holiday and it is for us all a great honor to have you as our guests.If you need any assistance or any information about the hotel or the island, please contact the reception. Your full satisfaction is of great importance to us all.We wish you a continued pleasant stay with us.With my kindest regards,

10/10 – Utmerket

Suresh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The facilities and amenities were wonderful and location was good with easy access
Bodde her 3 netter i oktober 2023
Svar fra The Management den 14. okt. 2023
Dear Mr./Mrs. Suresh, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
Bodde her 7 netter i september 2023
Svar fra The Management den 29. sep. 2023
Dear Mrs. Karen, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 – Bra

wade

Likte: Renhold, personale og service og romkomfort
Bodde her 7 netter i september 2023
Svar fra The Management den 29. sep. 2023
Dear Mr. Wade, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Justin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Geweldig hotel
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
Bodde her 10 netter i august 2023
Svar fra The Management den 13. sep. 2023
Geachte heer Justin, We zijn blij te om horen dat uw recente verblijf bij Pestana Grand zeer goed is bevallen en dat u enorm hebt genoten van uw verblijf. Ons team wil u graag bedanken voor uw eerlijke en vriendelijke feedback.Hartelijk dank voor het kiezen van Pestana Grand voor uw verblijf. We hopen u snel weer in ons hotel te kunnen begroeten.Met vriendelijke groeten, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Jacquy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bel hôtel Bel endroit
Bodde her 5 netter i august 2023
Svar fra The Management den 30. aug. 2023
Chère Madame Jacquy, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 – Utmerket

Alexis og Froyennes

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place
Bodde her 9 netter i juli 2023
Svar fra The Management den 29. aug. 2023
Dear Mr. Alexis, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Luis

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recomendo
Hotel muito bonito e confortável
Bodde her 4 netter i august 2023
Svar fra The Management den 14. aug. 2023
Caro Sr Luís, Ficámos encantados em saber que a sua estadia recente no Pestana Grand foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Grand para as suas férias. Esperamos voltar a acolhê-lo em breve no nosso hotel.Cordialmente, Gilberto GouveiaDiretor Geral

10/10 – Utmerket

Lisa

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
Bodde her 4 netter i juli 2023
Svar fra Pestana Grand Hotel den 23. juli 2023
Sehr geehrte Frau Lisa, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

2/10 – Forferdelig

Markus

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Das Hotel ist seine 5 Sterne nicht würdig weil Empfang sehr unfreundlich, servierpersonal ungeschult (ok für 3 Sterne), Gym schmuddelig mit alten Geräten & wenig bis keine Auswahl.
Bodde her 7 netter i juli 2023
Svar fra The Management den 25. juli 2023
Sehr geehrter Herr Markus, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Grand für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen GrüßenGilberto GouveiaHoteldirektor

8/10 – Bra

Tiziana

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i juni 2023
Svar fra Pestana Grand Hotel den 9. juli 2023
Dear Mrs.Tiziana, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Patricio

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Personne très sympathique et professionnelle.
Bodde her 2 netter i juli 2023
Svar fra Pestana Grand Hotel den 9. juli 2023
Cher Monsieur Patricio, Merci pour vos commentaires sur votre séjour au Pestana Grand. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentionné et professionnel de notre équipe. Vos commentaires nous rendent fiers et nous incitent à améliorer continuellement notre service et à viser l'excellence.Ce fut un grand plaisir pour nous de vous accueillir en tant qu'invité. Nous tenons à vous remercier d'avoir séjourné au Pestana Grand et nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement,Gilberto GouvéiaDirecteur de l'hôtel

10/10 – Utmerket

Peter

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ich war positiv überrascht.
Bodde her 7 netter i juni 2023
Svar fra The Management den 28. juni 2023
Sehr geehrter Herr Peter, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

4/10 – Dårlig

Joelle

Reiste med partner
Likte ikke: Renhold
Dans l’ensemble des prestations décevantes. La chambre est spacieuse, beaucoup de rangements et un balcon très agréable avec vue mer. Mais obligée de demander que le ménage soit fait de façon « normale » et se rendre compte que c’est fait de façon superficielle. Les installations sont un peu démodées mais bien entretenues. La situation au bord de la mer avec accès à la promenade du Lido est impeccable. Mais le vrai problème concerne la demi-pension. Le petit déjeuner est quelconque, des produits industriels sans goût. Le dîner sous forme de buffet est comparable à une cantine triste, les propositions sont standardisées pour une clientèle internationale. Peu de cuisine locale. Et l’impression de plats sans âmes et dépourvus d’assaisonnement. Nous avons après 3 jours renoncé à la demi pension déjà payée pour prendre PDJ et repas à l’extérieur. Notre absence durant plus de la moitié du séjour est passée inaperçue. Au moment du checkout aucune question, pas de feed-back. L’impression d’avoir été invisibles.
Bodde her 9 netter i mai 2023
Svar fra The Management den 5. juni 2023
Chère Madame Joelle, Merci d’avoir pris le temps de nous donner votre avis concernant votre récent séjour. Votre retour nous est essentiel pour améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos excuses pour ne pas avoir répondu à vos attentes concernant votre chambre. Nous travaillons avec les équipes d’entretien ménager et de maintenance afin d’accentuer les contrôles standards auxquels chaque chambre est soumise, afin d’éviter que de tels désagréments se reproduisent à l’avenir.Nous sommes sincèrement désolés que vous ayez été déçu de votre expérience gastronomique. Nous avons fait part de vos commentaires à notre Manager Nourriture et Boisson, et nous prenons actuellement les mesures nécessaires afin d’améliorer notre offre. Nous espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de regagner votre confiance à l’avenir. Ce fut un réel plaisir de vous avoir comme hôte à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 – Bra

CONSTANCE

Reiste med familie
Likte: Renhold og personale og service
A part la literie très mauvaise, l'hôtel est très bien. Le personnel est très aimable et attentionné que ce soit à la réception, au restaurant ou les femmes de ménage.
Bodde her 8 netter i mai 2023
Svar fra The Management den 23. mai 2023
Chère Madame Constance, Au nom de toute notre équipe du Pestana Grand, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 – Utmerket

Diane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Food at the hotel
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
Bodde her 2 netter i mai 2023
Svar fra The Management den 23. mai 2023
Dear Mrs. Diane, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel - highly recommend.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
Bodde her 11 netter i april 2023
Svar fra The Management den 11. mai 2023
Dear Mr. Stephen, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We have taken note of all the issues mentioned so that improvements can be made in the short-term.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Rashmi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 10 netter i april 2023
Svar fra The Management den 28. apr. 2023
Dear Mr. Rashmi,We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Christopher

Bodde her 7 netter i april 2023
Svar fra The Management den 21. apr. 2023
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Ann Valerie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location with everything you would need
Bodde her 7 netter i april 2023
Svar fra The Management den 17. apr. 2023
Dear Mrs. Ann Valerie, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 – Bra

Joanne

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
Bodde her 7 netter i mars 2023
Svar fra The Management den 29. mars 2023
Dear Mrs. Joanne, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 – Utmerket

Robert og Mansfield

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
Bodde her 7 netter i mars 2023
Svar fra Sara Basilio den 21. mars 2023
Dear Mr. Robert, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager