Madeira island as a whole is beautiful! I highly recommend coming here. However, I would stay anywhere else. This hotel is very new according to locals, and the lack of attention to not even details but just basic expectations of an all inclusive is evident. The food is horrible, we spent most of our time eating across the street at the grocery store. Each night had a different theme, I liked the fact they tried to make it fun and different. But, putting on outfits and different music did not mask the foods quality. The food was not edible, I heard many people complaining .The drinks were atrocious, my boyfriend is not a big beer drinker but we both stuck to beers the whole week. Every cocktail tasted either watered down or dirty. The only cocktail I remotely liked was an espresso martini. I am a bartender and aware these are tedious to make, but was shocked when I ordered one to have a server aggressively sigh and roll his eyes. Although he made the drink, he left all the ice in the glass and did not shake it.
If you’ve ever worked in the service industry you have a certain level of empathy for people working like this. But my empathy ran out by the end of the week. There were only so many times I could take bad service, rude employees and a negative atmosphere on the chin. A manager needs to step in and set some quality standards. Madeira is a must visit, but don’t stay here. It’s a waste of money, I could’ve spent a lot less staying elsewhere else & making food myself.