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Anmeldelser av Macdonald Elmers Court Hotel

4 out of 5
Macdonald Elmers Court Hotel
South Baddesley Road, Lymington, England

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 163 av totalt 535 anmeldelser." "
Rangering på 8 − Bra. 183 av totalt 535 anmeldelser." "
Rangering på 6 − Grei. 108 av totalt 535 anmeldelser." "
Rangering på 4 − Dårlig. 58 av totalt 535 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 535 anmeldelser." "

8,2/10

Renhold

7,8/10

Personale og service

7,6/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fint sted, god mat og hyggelige omgivelser. Fine rom
Bodde her 1 natt i juli 2019
Svar fra MD den 5. juli 2019
Thank you so much for staying with us and i was pleased you enjoyed your stay

10/10 – Utmerket

stuart

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic setting within a location well laid out .The breakfast was very good with plenty of choice
Bodde her 2 netter i mai 2024
Svar fra GM den 20. mai 2024
Dear Stuart,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

AUDREY

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service from the staff. Beautiful property.
Bodde her 1 natt i mai 2024
Svar fra GM den 20. mai 2024
Dear Audrey,Thank you for your review. I am delighted you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

justine

Reiste med partner
Likte: Fasiliteter
Loved it
Bodde her 1 natt i mai 2024
Svar fra GM den 4. mai 2024
Dear Justine,Thank you for your feedback. I am delighted you enjoyed your stay and we look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Jason

Reiste med familie
Nice sized room, really comfortable bed, fixtures were a little dated but really enjoyed it. Breakfast was perfectly fine.
Bodde her 1 natt i april 2024
Svar fra GM den 1. mai 2024
Dear Jason,Thank you for your feedback. I hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very handy for ferry to Yarmouth Isle of Wight, literally around the corner. Very clean Well equipped and comfortable bedroom. Sadly breakfast food was luke warm Upon our complaint the waiter/manager came out with a food thermometer to check and removed quite a lot of items. Solent dining area not very clean remnants of chips and crumbs on the floor around table. Reception was informed we await feedback.
Bodde her 1 natt i april 2024
Svar fra GM den 27. apr. 2024
Dear James,Thank you for your feedback. I have raised the issue with the food and bevergae team to improve these areas. We have a new food and beverage manager starting this week who will drive standards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Russell

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Lovely property with a nice spa area. Peaceful and tranquil with easy access to New Forest walks. Chalet staff good and friendly. Restaurant nice ambience to eat in. Food good. I thought they let themselves down at Breakfast. Food not ready at the same time. When they run out of things they were slow to refill empty trays. It meant you couldn't eat the whole of your breakfast at the same time. Very Disappointing.
Bodde her 3 netter i mars 2024
Svar fra GM den 20. mars 2024
Dear Russell,Thank you for your lovely review. We hope to see you again soon.I will address the issue you have raised regarding breakfast.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Dianna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful stay at this hotel, and look forward to returning. The staff were brilliant and welcoming.
Bodde her 1 natt i mars 2024
Svar fra GM den 12. mars 2024
Dear Dianna,Thank you for your feedback. We hope to see you again here at Elmers Court soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Emily

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra GM den 26. feb. 2024
Dear Emily,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Jayne

Reiste med en gruppe
Likte: Romkomfort
Bodde her 2 netter i februar 2024
Svar fra GM den 14. feb. 2024
Dear Jayne,Thank you for your feedback. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Tom

Reiste med partner
Likte: Personale og service
Overall the building and the setting was nice, and the staff were very helpful and friendly and the room was spacious and clean. Unfortunately there were a few things that really let us down for us: 1) The room was quite dated and in need of modernisation. There were no plug sockets anywhere near the bed, the only socket being for a lamp which was not a standard UK plug so it was not possible to charge a phone or anything else anywhere near the bed. 2) We booked this hotel in no small part because we intended to use the tennis courts - these were in very poor condition, one I would say was pretty much unplayable, the other we attempted to play on and slipped over twice. The surface was very worn and covered in moss making it slippery. This was in February, but it was a dry day and shouldn’t have been that slippery had the surface been in reasonable condition. 3) We didn’t use the spa, but we did use the pool which was also quite dated. The steam room and sauna were nice, but the pool was quite busy with children when we were there late Sunday afternoon. Given the marketing as a “spa” if that was the premise I had booked under I would have been disappointed. I noted there are “adult only” times but these were quite off peak times when you probably won’t be using the pool. The photos also suggest there is a hot tub/jacuzzi which it transpires is actually just a corner of the pool which jets so it is the same temperature as the pool and is not a hot tub.
Bodde her 1 natt i februar 2024
Svar fra GM den 6. feb. 2024
Dear Tom,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Jennifer

Forretningsreisende
Likte: Personale og service og fasiliteter
Beautiful surroundings and such lovely staff. Rooms are a bit tired and I don't think, as a lone female traveller, I would stay in the room away from the main building. Next time I will try to say on a higher level near to the main building. All in all a good stay with fabulous staff.
Bodde her 1 natt i januar 2024
Svar fra GM den 6. feb. 2024
Dear Jennifer,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Lindsey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
New Forest
Really lovely hotel, ideal location
Bodde her 2 netter i desember 2023
Svar fra GM den 15. des. 2023
Dear Linsey,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Martin

Bodde her 2 netter i desember 2023
Svar fra GM den 7. des. 2023
Dear Martin,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Bethan

Likte: Renhold og personale og service
Bodde her 3 netter i desember 2023
Svar fra GM den 7. des. 2023
Dear Bethan,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Timothy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location for the New Forest and Lymington with nice grounds and outdoor and indoor swimming pools.
Bodde her 2 netter i november 2023
Svar fra GM den 29. nov. 2023
Dear Timothy,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

christine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved that to get to the Isle of Wight Ferry was 7 minute walk. The staff in all areas were good natured and helpful. the room was just lovely and in a wonderful setting and felt more like an apartment than just a room. Lovely quality fittings, bed very comfortable with feather pillows, white fluffy towels in the bathroom. Felt very luxurious and the breakfast - great choice served with a smile. our eve meal was very tasty. Can't fault this grand building with all amazing spa and pools and great accomamdtion. Will most certainly stay again.
Bodde her 2 netter i november 2023
Svar fra GM den 29. nov. 2023
Dear Christine,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

aviraj

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short weekend break.
Surprised my wife and must the staff were really helpful and friendly, the infrastructure is a little outdated but the service was spot on. Enjoyed every bit of it and will definitely be back.
Bodde her 1 natt i november 2023
Svar fra GM den 13. nov. 2023
Dear aviraj,Thank you for your review. We do hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Andrew

Likte: Renhold og personale og service
Tierd units.
Bodde her 2 netter i oktober 2023
Svar fra GM den 23. okt. 2023
Dear Andrew,Thank you for your feedback. We continue to develop the product here at Elmers Court and hope you will try us again in the future.Kind regardsMark WattsGeneral Manager

6/10 – Grei

Angela

Reiste med partner
Likte: Personale og service
Very quaint & traditional style, bar & restaurant could do with modernisation and revamp for younger clientele
Bodde her 1 natt i september 2023
Svar fra GM den 16. okt. 2023
Dear Angela,Thank you for your feedback I will look into this and see where we can make changes to improve in this area.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Greta

Likte: Renhold og personale og service
Bodde her 2 netter i oktober 2023
Svar fra GM den 16. okt. 2023
Dear Greta,Thank you for your review. We look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Marion

Reiste med partner
Beautiful main building and wonderful grounds but in need of refurbishment. As this was a hotel stay we expected to be in the main building but all the hotel rooms are in lodges a short walk away - not good if it’s raining. Lovely staff who were very helpful.
Bodde her 3 netter i oktober 2023
Svar fra GM den 13. okt. 2023
Dear Marion,Thank you for your feedback. We try and make it clear that all our hotel rooms are way from the Manor house. I do apologise for this.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Wendy

Bodde her 1 natt i oktober 2023
Svar fra GM den 30. okt. 2023
Dear Wendy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

michael

Bodde her 4 netter i september 2023
Svar fra GM den 4. okt. 2023
Dear Michael,Thank you for your rating. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Nassir

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra GM den 25. sep. 2023
Dear Nassir,Thank you for your feedback. I hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra GM den 25. sep. 2023
Dear Nicholas,Thank you for your feedback. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Martin

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Attractive, well-manicured grounds surround an impressive hotel frontage, with a large lawn leading down to the estuary and marina. Regarding the accommodation I was surprised and disappointed to learn that my 'Super Deluxe' room was NOT in the hotel building but in a block of two-level apartments a short walk from the hotel - this was not mentioned anywhere at the time of booking, nor was the steep set of stairs leading to the top level I had been allocated. The room itself ('1a') was well appointed, though the decor was somewhat dated and in need to attention e.g. evidence of flooding on the bathroom door and bath panel, missing fascia on the shower controls, as well as hanging cobwebs from the pendant light in the room. Also there was no guide to hotel facilities in the room. Breakfast was adequate but not of the sophistication to match the hotel's image and room rates. In summary, I enjoyed the Macdonald Elmers Court and would return after a refurb, despite my stay being not worth the money I was charged. I recommend less focus on the fur coat, more on the knickers.
Bodde her 3 netter i september 2023
Svar fra GM den 25. sep. 2023
Dear Martin,Thank you for your review. We hope you will stay with us again in the future. We try to ensure all information and photos reflect our property and will continue to review this.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Lisa

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
2 night stay
Lovely 2 night stay. Would return. Our room was a separate lodge which weren’t aware of befote. Very roomy . C out of of had a bigger tv on the wall plus fridge considering the size. Dinner was in the main hotel and breakfast was in the building where the gym was so not ideal when it was raining . Gym needs a makeover. Weren’t acknowledged and anyone could walk in. When I said we hadn’t been before, was just told to take a towel, when I asked where everything was , was told that way . Would be nice in good weather as also had an outdoor pool. Dinner was lovely but pricey . Isle of Wight ferry 5 mins walk away . Lymington town around half an hour walk. Would recommend overall
Bodde her 2 netter i september 2023
Svar fra GM den 25. sep. 2023
Dear Lisa,Thank you for your review. I am glad that overall you enjoyed your stay. I will pick up your points with the leisure teams as support should be offered to all residents.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Y A

Reiste med familie
Likte: Renhold
Bodde her 2 netter i september 2023
Svar fra GM den 25. sep. 2023
Dear Y A,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 – Dårlig

naomi

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not a great stay
Ok, but not 4 star Good things- nice outdoor pool, was a hot day so appreciated, although not heated. Nice comfy sun beds. Nice lady at check in, free parking, beautiful surroundings, breakfast nice Not so good things - the hotel is meant to be 4 star but I would say it’s not. The room we stayed in was not clean, there was mould on the net curtains, the bed had stains on the mattress, the mattress is probably as old as the building. The topper was two singles on a king bed, and poorly fitted. The mattresses also have not been turned as recommended by the manufacturer. The room had dust behind the bed and on the lights. The coffee area in the room had coffee stains up the wall. There was enough supplies for one hot drink in the room. Unfortunately it was one of the most uncomfortable nights I’ve had in a hotel! Not what I’d expect for nearly £200 per night. I did make a complaint in the morning to the manager, but really didn’t feel like anything would change, or like she actually cared.
Bodde her 1 natt i august 2023
Svar fra GM den 1. sep. 2023
Dear Naomi,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

2/10 – Forferdelig

Guy

Bodde her 1 natt i august 2023
Svar fra GM den 11. sep. 2023
Dear Guy,Thank you for your constructive feedback. We were sorry to read that we were unable to meet your expectations on this occasion. Please accept my sincere apologies for the issues you encountered. As General Manager I value your feedback immensely and take on board your points. The necessary action will be taken to rectify the points raised where possible.We hope you will try us again in the future and we would look forward to welcoming you back.Yours sincerely,Mark WattsResort General Manager

6/10 – Grei

stephen

Not the usual Macdonald`s standard
We have stayed in many Macdonald hotels over the years but Elmers Court is not their usual standard. We had issues with the shower gel, loo rolls and tissues not being replaced in our room and the breakfast wasn`t great (very poor poached eggs) so we had breakfast elsewhere after the 2nd day. Overall the hotel seemed tired. This is a pity as the location is lovely and very convenient for many local attractions.
Bodde her 5 netter i august 2023
Svar fra GM den 1. sep. 2023
Dear Stephen,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Jørgen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra GM den 1. sep. 2023
Dear Jorgen,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Rob

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i august 2023
Svar fra GM den 1. sep. 2023
Dear Rob,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Heather

Bodde her 1 natt i august 2023
Svar fra GM den 1. sep. 2023
Dear Heather,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Kim

Bodde her 1 natt i juli 2023
Svar fra GM den 27. juli 2023
Dear Kim,Thank you for your feedback. We hope you will visit us again in the future.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Simon

Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Needs modernising.
We were put in the annexe which is a large block of rooms outside the main house. Quite tired and very expensive for what you get. I felt like we were at Maplins from Hi-de-Hi.
Bodde her 1 natt i juli 2023
Svar fra GM den 18. juli 2023
Dear Simon,Thank you for your feedback. Sadly all our hotel accommodation is situated in this area of our grounds. I am sorry if this was not what you were looking for. Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

CAROL

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juli 2023
Svar fra GM den 18. juli 2023
Dear Carol,Thank you for your review. I am delighted you enjoyed your stay.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Donna-Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2023
Svar fra GM den 11. juli 2023
Dear Donna-Marie,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Sarah

Reiste med familie
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Bodde her 1 natt i juli 2023
Svar fra GM den 11. juli 2023
Dear Sarah,Thank you for your feedback which we take on board and will work to resolve moving forwards.Kind regards,Mark WattsGeneral Manager

6/10 – Grei

Erin

Bodde her 2 netter i juni 2023
Svar fra GM den 18. juli 2023
Dear Erin,Thank you for your feedback. We continue to work to improve our offering here at Elmers Court and hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Madeleine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfect hotel and Spa
Great hotel with lovely rooms. The staff was very friendly. The food was very nice. The spa was a great experience
Bodde her 1 natt i juni 2023
Svar fra GM den 28. juni 2023
Dear Madeleine,Thank you for your review we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

2/10 – Forferdelig

Christopher og Eastleigh

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very tired and shabby hotel. Untrained young staff silly prices (£5.50 for a small coke)
Bodde her 1 natt i juni 2023
Svar fra GM den 28. juni 2023
Dear Christopher,I am sorry to read this we monitor our pricing in line with other hotels of similar standard in this area but I am sorry if this did not feel value for money.We will continue to improve and train the teams.Kind regards,Mark WattsGeneral Manager

2/10 – Forferdelig

Richard

Bodde her 2 netter i juni 2023
Svar fra Paul deSteCroix-Hanson Operations Manager den 16. juni 2023
Dear Richard,I'm sorry to hear that your stay did not go as expected, and that we did not hear anything about it whilst you were here. Please feel free to get in touch with us directly so we can better understand.

10/10 – Utmerket

Katy

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stayed in a deluxe family room which had an adjoining room with little bunk beds. Perfect for a family stay away. The swimming pool was great. The breakfast was lovely. The grounds and setting are beautiful. We’ll definitely stay again. Really good location too.
Bodde her 2 netter i mai 2023
Svar fra GM den 7. juni 2023
Dear Katy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Holly

Bodde her 1 natt i juni 2023
Svar fra GM den 7. juni 2023
Dear Holly,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Stephen

Bodde her 1 natt i juni 2023
Svar fra GM den 7. juni 2023
Dear Stephen,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 – Dårlig

Kevin

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We booked a Saturday night to go to a wedding locally and we knew our room wouldn't be ready when we got there but when we asked if we could change somewhere, the staff were pretty unhelpful. We ended up changing in the toilets. The rooms were clean and spacious but breakfast was also disappointing. The senior staff member there was positively rude towards some people who tried to seat themselves and was stropping around the room so much we were afraid to ask for anything; lots of people had to clear plates from their own tables because they were just let pile up. Considering we paid over £300 for a room per night it was pretty poor value for money and far too expensive for what it was. Next time we'll get an Air B&B.
Svar fra GM den 7. juni 2023
Dear Kevin,I am sorry to hear your comments and will address this with the food and beverage team as this is not the normal feedback we get at breakfast. Sadly we don't have changing facilities other then toilets to offer guest before check-in. I am sorry about this.Kind regards,Mark WattsGeneral Manager

8/10 – Bra

Laura

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Lovely hotel but family room tiny
Room was lovely but bunk beds were too small for my two boys to sleep in. Think this should be stated on the room description.
Bodde her 1 natt i mai 2023
Svar fra GM den 31. mai 2023
Dear Laura,Thank you for your review. I am glad you enjoyed your stay. We will look to add the dimensions of these beds moving forwards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 – Utmerket

Hannah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023
Svar fra GM den 29. mai 2023
Dear Hannah,Thank you for your review. We look forward to welcoming you back to Elmers Court soon.Kind regards,Mark WattsGeneral Manager