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Anmeldelser av Sonesta Los Angeles Airport LAX

4 out of 5
Sonesta Los Angeles Airport LAX
5985 W Century Blvd, Los Angeles, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 2309 av totalt 4996 anmeldelser." "
Rangering på 8 − Bra. 1244 av totalt 4996 anmeldelser." "
Rangering på 6 − Grei. 657 av totalt 4996 anmeldelser." "
Rangering på 4 − Dårlig. 393 av totalt 4996 anmeldelser." "
Rangering på 2 − Forferdelig. 393 av totalt 4996 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Birgitte Fosser

Bodde her 1 natt i april 2023

2/10 – Forferdelig

Christopher

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Ikke dra hit!
Etter innsjekk oppdaget jeg at sengen på rommet hadde brukt sengetøy. Gikk ned i resepsjonen og fikk nytt rom som var oppgradert. Men her var rommet fullt av gammel mat. Det siste rommet var ok. (Mens jeg byttet trom var det flere andre gjester som også sto i kø for å bytte rom det var feil ved. Nedslitt hotell som burde pusses opp. Tommel ned. Betal heller mer, bo bare ikke her. Upersonlig og foreldet hotell.
Bodde her 1 natt i mars 2023

6/10 – Grei

Line

Bodde her 1 natt i september 2022

8/10 – Bra

Kenneth

Bodde her 1 natt i juli 2022

8/10 – Bra

Siv Tone

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022

6/10 – Grei

Magdalena

Likte: Renhold og personale og service
Helt ok hotell for overnatting ved flyplass !
Bodde her 1 natt i mars 2022

8/10 – Bra

Lars

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i januar 2022

8/10 – Bra

Bjorn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fint hotell bra service.
Fint hotell, rent og bra service. Harde senger, ikke så veldig behagelige.
Bodde her 1 natt i desember 2021

8/10 – Bra

morten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bra hotell, bra beliggenhet ift LAX
Bodde her 1 natt i november 2021

8/10 – Bra

torbjørn cha soo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Helt greit, kort vei til flyplass. Altfor dyrt som de fleste hotell i USA og spesielt i California.
Bodde her 1 natt i november 2021

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
None
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Dickens og San Diego

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very professional
Bodde her 1 natt i mai 2024

6/10 – Grei

Jerome og VICTORVILLE

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
No working TV throughout stay due to construction. It was not mentioned upon check in. No free parking. Restaurant staff was very nice.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Vinitha Saro

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room, the bed, the bathroom was very dirty. The soap liquid was smelling terrible. Not a pleasant experience at all. Would not recommend
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Chin-Chao og Saskatoon

Forretningsreisende, Reiste med familie
Likte ikke: Fasiliteter
No Luggage storage service after checkout, sucks
Bodde her 1 natt i mai 2024

8/10 – Bra

Veronica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

??

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mai 2024
Svar fra Sonesta LAX den 25. mai 2024
Thank you for your review, hope to welcome you back soon.

8/10 – Bra

Anna Marie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked proximity to airport and 24x7 shuttle service
Bodde her 1 natt i mai 2024
Svar fra Sonesta LAX den 25. mai 2024
Thank you for your review, hope to welcome you back soon.

8/10 – Bra

BRUNO

Likte: Overnattingsstedets bygg og tilstand
CERCA DEL AEROPUERTO CON TRASPORTACION
Bodde her 1 natt i mai 2024
Svar fra Front desk team den 25. mai 2024
Dear Bruno, thank you for the 4 out of 5! We hope to welcome you back soon.

10/10 – Utmerket

AURA

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place, great food offer, close to an “in and out” and the LAX
Bodde her 2 netter i april 2024
Svar fra Front desk team den 25. mai 2024
Dear Aura, thank you for the 5 out of 5! We hope to welcome you back soon!

6/10 – Grei

marilyn

Likte: Renhold
Dining choices limited and overpriced. On checking out the elevators were not working, I had to use the service elevator, which took time to respond!
Bodde her 2 netter i mai 2024
Svar fra Front Desk Team den 25. mai 2024
Dear Marilyn, thank you for your feedback, we do apologize for the inconvenience and we hope to welcome you back soon with a much better stay!

10/10 – Utmerket

THOMAS

Quiet room windows are dirty
Bodde her 1 natt i mai 2024
Svar fra Sonesta LAX den 25. mai 2024
Thank you for your review, hope to welcome you back soon.

10/10 – Utmerket

Jim og TWIN FALLS

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good clean place
Bodde her 1 natt i mai 2024
Svar fra Front Desk Team den 25. mai 2024
Dear Jim, thank you for the 5 out of 5! We hope to welcome you back soon!

10/10 – Utmerket

Brenda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A
Bodde her 1 natt i mai 2024
Svar fra sarah den 22. mai 2024
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

4/10 – Dårlig

Ray

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Many things went wrong at the hotel in what was to be a short 3 day stay for a special event in LA. It started at check-in when I was confronted with a required $200/nt security deposit instituted by the manager because he was tired of people tearing up the property while staying there. It's refundable in 110 days I'm told assuming there is no room damage. One employee shared this came out of the COVID era when some guests tore up some rooms--really!! 4 yrs later you're still subjecting all your customers to a 'short term loan scheme' under the guise of something that happened with some bad actors during a pandemic. Then, also at check in, I was told a room upgrade I was offered by Expedia and accepted at a small cost is not offered/available and the only response to this was that it should not have been offered and that they would not charge me for it and so far have not. The hotel is under renovation construction--which is badly needed in all the common areas--which had the restaurant closed moving the buffet breakfast to a small conference room. the buffet was very limited of over warmed food and pretty expensive, certainly for what was offered, so only made that mistake once. the first night day there was only Luke warm water so showers were almost cold. Strangely as more people started to show up on our floor the water got hotter so by the end of the stay we had hot showers. the newly installed digital wall thermostats didn't work and 1 morning the elevators were out.
Bodde her 3 netter i mai 2024
Svar fra Sonesta LAX den 22. mai 2024
Dear Ray,Thank you for taking the time to share your feedback regarding your recent stay at Sonesta Los Angeles Airport. I sincerely apologize for the inconveniences and frustrations you experienced during your visit. Your concerns are taken seriously, and I assure you that we are actively working to address the issues raised.Regarding the security deposit, I understand your frustration with this policy. Please know that the decision to implement such measures was made with the intention of safeguarding our property and ensuring the safety and comfort of all guests. However, I acknowledge that the manner in which it was communicated and executed fell short of expectations. We will review our policies and procedures to ensure that they are communicated clearly and fairly to all guests.I also apologize for the confusion regarding the room upgrade offered by Expedia. This discrepancy should not have occurred, and I appreciate your understanding in this matter. We will work closely with our booking partners to prevent similar incidents in the future.Regarding the renovation construction and its impact on your stay, please accept my sincerest apologies. We understand that disruptions caused by ongoing renovations can be frustrating, and we are committed to minimizing their impact on our guests. Your feedback regarding the breakfast buffet and the quality of food served is duly noted, and we will take steps to improve the dining experience for our guests.Additionally, I apologize for the issues with the water temperature, digital thermostats, and elevator service. These are unacceptable lapses in our service standards, and we are actively addressing these issues to prevent recurrence.I want to assure you that your feedback is invaluable to us, and we are taking immediate steps to address the areas of concern you have highlighted. Your satisfaction is our top priority, and I hope you will consider giving us another opportunity to exceed your expectations in the future.Please feel free to contact me directly if you would like to discuss your experience further or if there is anything else we can do to assist you.Thank you for bringing these matters to our attention, and I appreciate your patience and understanding

2/10 – Forferdelig

Chun Yen

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bad check in. Wall is paper thin. Property is under renovation and restaurants are all move to the meeting rooms! Hotel should’ve provided prior notice! Will not stay again.
Bodde her 1 natt i mai 2024
Svar fra Sonesta LAX den 22. mai 2024
Dear Chun Yen,Thank you for taking the time to share your feedback regarding your recent stay at Sonesta Los Angeles Airport . I want to extend my sincere apologies for the shortcomings you experienced during your visit. Your comments have been taken seriously, and we are committed to addressing the issues raised to ensure a better experience for all our guests.I deeply regret that your check-in experience did not meet your expectations and that the noise from neighboring rooms disturbed your stay. Your comfort and satisfaction are of utmost importance to us, and we will explore ways to mitigate noise disturbances and enhance the check-in process to prevent similar issues in the future.Regarding the ongoing renovations and the relocation of our restaurants, I understand your frustration. Your feedback is invaluable to us as we strive to continuously improve our services and facilities. I apologize for the impact these issues had on your overall experience, and I want to assure you that your comments will be used constructively to implement necessary changes.Once again, I apologize for the inconvenience caused, and I appreciate your understanding and patience.Warm regards,

2/10 – Forferdelig

Jordan

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good grief, I get renevation, but when all the guests (including the ones who don't know eachother) are banning together in groups saying the construction is too loud its because it is. Might come back when the contruction is done. In addition there were guests who didn't know me trying to get into my room. Luckily the hotel staff were on it and the security (david) checked on everything
Bodde her 1 natt i mai 2024
Svar fra Luz den 21. mai 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, modern, helpful staff, short check in line, liked the Continental breakfast buffet—oatmeal, fruit, yogurt.
Bodde her 2 netter i mai 2024
Svar fra Front Desk Team den 20. mai 2024
Dear Paul, thank you for the 5 out of 5. We hope to welcome you back soon!

6/10 – Grei

LaKeisha

Reiste med partner
Likte ikke: Fasiliteter
I was messaged from the property regarding the no smoking policy. However was not informed until check in that the tvs were out at the property. I feel like the lady who helped me didnt want me to stay there. Room was ok, the tub didnt hold water. Most of the property is under construction but they charge $50 for parking, $28 breakfast, a RESORT/DESTINATION fee... they did wave the destination fee.
Bodde her 1 natt i mai 2024
Svar fra Front Desk Team den 20. mai 2024
Dear Lakeisha, thank you for your feedback as it helps us find areas of improvement. We hope to welcome you back with a much better stay!

8/10 – Bra

Hiromasa

Bodde her 1 natt i mai 2024
Svar fra Front Desk Team den 20. mai 2024
Dear Hiromasa, thank you for the 4 out of 5! We hope to welcome you back soon!

8/10 – Bra

Benyong

Likte: Renhold og personale og service
It is very convenient for going to LAX airport. The driver of the shuttle bus is nice and friendly.
Bodde her 1 natt i mai 2024
Svar fra Sonesta den 20. mai 2024
Thank you for your review

10/10 – Utmerket

ELENA

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 1 natt i mai 2024
Svar fra Sonesta den 19. mai 2024
Thank you for your review

10/10 – Utmerket

Denise

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything
Bodde her 2 netter i mai 2024
Svar fra Sonesta den 20. mai 2024
Thank you for your review

8/10 – Bra

Terry

Courteous help at the front desk. Friendly staff throughout. The door key didn’t work upon return to our room on the first day so we had to return to the desk late at night to fix the key situation, Other then that it was all good.
Bodde her 3 netter i mai 2024
Svar fra Front Desk Team den 20. mai 2024
Dear Terry, thank you for the 4 out of 5! We hope to welcome you back soon!

10/10 – Utmerket

Guoqi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Luz den 18. mai 2024
Thank you for your 5/5.

8/10 – Bra

Ana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ya está algo viejo el hotel
Bodde her 1 natt i mai 2024
Svar fra Front Desk Team den 20. mai 2024
Dear Ana, thank you for the 4 out of 5! We hope to welcome you back soon!

4/10 – Dårlig

Stephen

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Luz den 18. mai 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

2/10 – Forferdelig

Karina

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was old and dingy walls. Door was broken in the bathroom.
Bodde her 1 natt i mai 2024
Svar fra Sonesta den 19. mai 2024
Thank you for bringing that to our attention. The hotel is currently undergoing a renovation. We hope to see you back soon.

10/10 – Utmerket

Rachel og North Salt Lake

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy access from LAX. Great stay for us before and after our trip to Barcelona.
Bodde her 1 natt i mai 2024
Svar fra Front desk team den 17. mai 2024
Dear Rachel, thank you for the 5 out of 5! We hope to welcome you back soon.

10/10 – Utmerket

Emma

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Luz den 16. mai 2024
Thank you for the 5/5

4/10 – Dårlig

Jamie-Lynn

Likte ikke: Personale og service
Rude staff
Bodde her 2 netter i mai 2024
Svar fra Luz den 14. mai 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

8/10 – Bra

Cassandra

Reiste med familie
Likte: Renhold og personale og service
The lobby
Bodde her 2 netter i mai 2024
Svar fra Front Desk Team den 15. mai 2024
Dear Cassandra, thank you for the 4 out of 5! We hope to welcome you back soon!

6/10 – Grei

harold

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Luz den 14. mai 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

2/10 – Forferdelig

Arghavan

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
the lady in the reception was rude and provided me wrong information to charge me more. We could not get shower as there was no water. the room was not clean
Bodde her 1 natt i mai 2024
Svar fra Sonesta Team den 13. mai 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel. We have reached out to you regarding your experience and are awaiting your response. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

4/10 – Dårlig

Zhuochen

Likte ikke: Renhold og personale og service
It was definitely not worth the amount of money I paid. The headboards were super dirty. The bathtub didn’t drain properly. It took them 1.5 hours to check the bathtub after I called and they told me they couldn’t do much. The breakfast was completely overpriced. This old hotel is not 4-star quality and I would not stay here next time.
Bodde her 1 natt i mai 2024
Svar fra Sonesta Team den 13. mai 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

6/10 – Grei

Sukhwinder

Reiste med familie
Beds were very uncomfortable, sunken in . Carpet and chairs were old, sticky, and dirty.
Bodde her 2 netter i mai 2024
Svar fra Sonesta den 12. mai 2024
Thank you for your feedback. We value your honesty.

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bernadette at the desk was very ki d and helpfull! She was absolutely awesome! I rember her from last year as she helped me check in with a kind smile and welcoming spirited demeanor. People like her make me come back! Thanks Bernadette!
Bodde her 1 natt i mai 2024
Svar fra Sonesta den 12. mai 2024
Thank you for your review! We are thrilled to here Bernadette took good care of our guest! We hope to see you back soon!

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente
Bodde her 1 natt i mai 2024
Svar fra Edith Herrera den 10. mai 2024
We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.

10/10 – Utmerket

Jana L.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Edith Herrera den 10. mai 2024
We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.

8/10 – Bra

Borislav

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Edith Herrera den 10. mai 2024
We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.