Dear Matthew, Thank you for your recent stay with us. While we hope you enjoyed your overall time with us, we are sorry for any inconvenience caused to you due to the makeover of our property. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We are excited about the final result and hope that you will have the opportunity to enjoy our new and improved accommodations at a later date. Thank you again and safe travels.Best Regards, Kellen Asai,Sr. Rooms Operations Manager

Dear Frank, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Long Beach Hotel.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Jessyca, Thank you for choosing Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

Dear Yoobin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Mr. Rodriguez, Thank you for choosing to stay at Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Tomasz, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Larry, Thank you for choosing us for your recent visit. We apologize for the noise issues during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are also sorry for not meeting your expectations concerning to our breakfast offerings. We will address your remarks with our food and beverage team, as we always want to improve our guest experience. We hope you will reconsider us so we may have the opportunity to better your stay. Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Paul, Thank you for taking the time to share your review. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Your feedback and patience in this matter are much appreciated. We appreciate you bringing this to our attention, and we thank you again for your time and consideration. Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Corey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Long Beach Hotel; we hope to see you again soon. Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear David, Thank you for your recent stay at the Renaissance Long Beach Hotel and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,Kellen AsaiSr. Rooms Operations Manager

Dear Jeff, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

Dear Randall, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

Dear Tadahito,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear John, Thank you for choosing the Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Craig, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Renaissance Long Beach Hotel look forward to your next visit.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Joel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Nneka, On behalf of our team at Renaissance Long Beach Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Bryan, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Carlos, It was a pleasure to read your fantastic review of the Renaissance Long Beach Hotel. We strive to provide our guests with outstanding hospitality, and your comments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Best Regards, Kellen Asai Sr. Rooms Operations Manager

Dear Shoji, Thank you for staying at Renaissance Long Beach Hotel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager