Hello Hayley, Thank you for your feedback. We are happy to hear that you found our space amazing at a fair price. Your feedback is incredibly valuable to us. We look forward to welcoming you back for another great experience at our property! Best regards, Team Kasa

Hello MITSUHIRO, Hi MITSUHIRO,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our property spacious and clean. We truly appreciate your understanding regarding the noise issue you experienced, and we're glad our team was able to address it promptly. Your comfort is important to us, and we strive to create a peaceful environment for all guests. We look forward to welcoming you back for another enjoyable experience! Best regards,Team Kasa

Hi Lauren, We are thrilled to hear that you had a fantastic stay at Kasa Sunset Los Angeles! It's wonderful to know that you found our location perfect for exploring the area and enjoyed the exceptional service provided by our friendly and responsive staff. We are delighted that you appreciated the clean and spacious room with its comfortable amenities, as well as the standout features like the lounge and luggage storage options. Your suggestion regarding the lounge amenities has been duly noted for future improvements. We can't wait to welcome you back for another exceptional experience! Best regards, Team Kasa

Hi Denise, We’re truly sorry to hear that your experience did not meet your expectations, and we regret any confusion caused by our virtual front desk system. We are continually working to refine our communications to ensure that all guests have a seamless experience from the moment they arrive. Regarding the table incident, please know that we take these matters seriously, and our records confirm that the table was in good condition prior to your arrival. We stand by our policies and the assessments made based on thorough pre-check-in inspections. We are very sorry that your stay ended on this note, and appreciate your feedback as it helps us improve our service. Sincerely, Team Kasa

Hi Ana, We appreciate your detailed feedback. It's wonderful to hear that you found Kasa reasonably priced despite the parking challenges and some obstructions to the views. Your comments are valuable to us as we strive to enhance our guests' experiences. We look forward to seeing you back soon! Best regards, Team Kasa

Hi Kamila, We are thrilled to hear that you appreciated our attention to detail and the responsiveness of our personnel during your stay at Kasa Sunset Los Angeles. It's wonderful to know that our team could promptly assist you with the luggage concern. Your kind words truly motivate us to continue delivering exceptional service experiences. See you back soon! Best regards, Team Kasa

Hi Paula, Thank you so much for your kind words about our spacious rooms, kitchen, and amenities. We are delighted to hear that you enjoyed your stay in your own studio apartment with privacy. We look forward to welcoming you back to Kasa whenever you're in LA! Best regards, Team Kasa

Hi Nikeva, We are delighted to hear that you found your stay at Kasa Sunset Los Angeles amazing! Your feedback regarding the memory foam beds, even though based on personal preference, is valuable to us. We strive to provide a comfortable experience for all our guests. It's great to know that you found the entire process extremely easy and that our team was very helpful throughout your stay. See you back soon! Best regards,Team Kasa

Hi Smitty,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Alec, We are thrilled to hear that you had a lovely stay at Kasa! Your appreciation of the breathtaking view from your room and the exceptional service provided by our team warms our hearts. It's guests like you that make our efforts truly rewarding. We can't wait to welcome you back in the future for another memorable experience. See you back soon! Best regards, Team Kasa

Hi Jae Young,We are thrilled to hear that you had a pleasant stay at Kasa Sunset Los Angeles! Your comfort and satisfaction are our top priorities, and we are glad that you enjoyed your time with us. We can't wait to welcome you back for another wonderful experience in the near future.Best regards,Team Kasa

Hi Kristel,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Cynthia,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Simon, We are thrilled to hear that you had a great experience at Kasa Sunset Los Angeles and appreciated the ample space provided during your stay. We look forward to welcoming you back soon! Best regards, Team Kasa

Hi Tiffany,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jesse, Thank you so much for sharing your experience with us! We are thrilled to hear that you had a great stay at Kasa Sunset Los Angeles. Your kind words truly brightened our day, and we can't wait to have you back for another wonderful stay! Best regards, Team Kasa

Hi Eri,Thank you for taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations, especially regarding communication and the parking situation. We strive to ensure our guests are well-informed, and it seems we fell short in clearly communicating parking options prior to your arrival. We're actively working on improving our notification system for guests arriving by car to provide more immediate and convenient parking solutions.Additionally, we apologize for the oversight regarding the missing essential items in the kitchen and the lapse in our response to your request. Your comfort and satisfaction are incredibly important to us, and we're taking steps to ensure that our team responds more promptly to guest needs.We're grateful for your feedback, as it highlights areas for improvement. We see every stay as an opportunity to enhance our service and accommodations. We're committed to addressing these issues and hope to have the chance to provide you with a much better experience in the future, truly showcasing the potential of our property.Sincerely,Team Kasa

Hi Alejandro,We are delighted to hear that you found your stay at Kasa Sunset Los Angeles seamless and well-maintained. We truly value your feedback regarding the parking feature, and we are working diligently to enhance this aspect of our service. Your satisfaction is of the utmost importance to us, and we are committed to continuously improving to provide you with an exceptional experience in the future.Best regards,Team Kasa

Hi Mohammad,We're delighted to hear that you had a wonderful experience at Kasa Sunset Los Angeles. It's always a pleasure to exceed our guests' expectations. Thank you for recommending us to anyone visiting LA. We strive to provide exceptional service and create memorable stays for our guests. We can't wait to welcome you back soon!Best regards,Team Kasa

Hi Liretha,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your stay didn't meet the high standards we strive for, from the issues with parking due to the garage gate malfunction to the challenges you faced with communication and access to your unit. It's clear we missed the mark on providing the seamless and comfortable experience you deserved, and for that, we apologize.To make things right, we've issued a credit to your account for the inconvenience with parking. While this doesn't undo the frustration you experienced, we hope it demonstrates our commitment to your satisfaction and our eagerness to have another opportunity to serve you better.We're also taking immediate steps to address the concerns you raised, including improving our communication channels to ensure our guests receive timely and accurate information and enhancing our maintenance and cleaning protocols to avoid any such issues in the future.We value your feedback as it helps us to improve and ensure that experiences like yours are not repeated. We're here to support you and would love the chance to regain your trust.Sincerely,Team Kasa

Hi Romina,Thank you for choosing Kasa Sunset Los Angeles for your stay and for taking the time to share your feedback with us. We are thrilled to hear that our brand-new and spotless apartments exceeded your expectations. Our team takes great pride in providing outstanding service, and we are delighted that Vicky was able to meet your specific requests and make your stay even more enjoyable. It's fantastic to know that our Virtual Front Desk was responsive and worked smoothly throughout your stay. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional experience.Best regards,Team Kasa